Senior Product Manager (Retail Selection)

Company Introduction: Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.     Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.  We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”      Role Overview: Data Analysts on the TW Logistics Analytics team are responsible for understanding and improving the entire customer delivery journey—from order placement to final delivery (last-mile logistics)—through data-driven insights. Specifically, they: * Build and maintain data infrastructure, including pipelines, data mart tables, and dashboards, to ensure stakeholders have access to accurate and timely data when they need it. * Ensure data accuracy, consistency, and reliability through validation, backfilling, and governance processes. * Conduct deep-dive analyses to identify root causes behind operational issues and uncover actionable opportunities for improvement, going beyond surface-level metrics. * Partner closely with Engineering, Product, and Operations teams to develop innovative analytical approaches that enable insights and capabilities that were previously not possible.   What You Will Do: END-TO-END DELIVERY OPERATIONS ANALYTICS * Define and monitor key KPIs related to the delivery network, delivery status, and courier operations, and identify the root causes of operational issues through data-driven analysis. * Track and analyze operational metrics such as delivery success rate, delivery lead time, and courier productivity, uncover improvement opportunities, and support data-driven decision-making within the Operations organization. NEW PROJECT SIMULATION & PRE-/POST-LAUNCH ANALYSIS * Evaluate the impact of new initiatives, such as route optimization and network redesign, through rigorous pre- and post-launch data analysis. * Design simulation frameworks and provide accurate, actionable insights to help decision-makers make informed business decisions. DATA INFRASTRUCTURE & GOVERNANCE * Design, build, and maintain the data pipelines (Airflow DAGs) and data mart tables (Hive/Presto) that serve as the foundation for delivery-domain analytics. * Ensure data integrity and reliability through validation, backfilling, and governance processes, while maintaining a trusted data ecosystem. KPI REPORTING & STAKEHOLDER COMMUNICATION * Develop and manage business reports and dashboards for leadership teams and key stakeholders. * Communicate analytical findings clearly and concisely to diverse audiences, fostering a data-driven decision-making culture across the organization. CROSS-FUNCTIONAL COLLABORATION * Partner closely with Product Managers, Program Managers, Engineers, and Operations teams to translate business questions into analytical frameworks and deliver timely, actionable insights.   Essential Qualifications * 3+ years of experience analyzing large-scale datasets using SQL (Presto/Hive). * Experience developing data ETL processes and orchestrating data pipelines (e.g., Airflow). * Experience building dashboards and business reports using tools such as Tableau, Power BI, or Zeppelin. * Strong ability to identify, troubleshoot, and resolve data quality and validation issues. * Proven ability to work effectively in cross-functional environments with Engineering, Product, and Operations teams. * Excellent communication skills with the ability to clearly present analytical findings and recommendations to stakeholders. * Business proficiency in Mandarin Chinese. * Intermediate English proficiency, including reading, writing, and verbal communication. Preferred Qualifications:  * Knowledge of logistics and delivery operations, including last-mile delivery, delivery network design, and Warehouse Management Systems (WMS). * Understanding of statistical methodologies, including A/B testing and causal inference. * Proficiency in Python for data analysis, automation, and workflow optimization. * Experience working with diverse data systems in global and multi-market environments. * Proven track record of leading end-to-end analytics projects, from problem definition and analysis design to insight generation and decision support. * Experience leveraging AI/ML tools (e.g., LLM-based coding assistants, Generative AI) to improve analytics workflows, such as automated query generation, accelerated pipeline development, and automated insight summarization. * Business proficiency in English.   Recruitment Process * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.   Details to Consider * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Coupang does not discriminate against disabled applicants or those with veteran status. * We are proud to offer equal opportunities for all applicants.   Privacy Notice * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/

Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Product team defines how millions of people experience Deliveroo, turning complex marketplace challenges into simple, high-impact solutions. Working at the intersection of data, design and engineering, we set direction, prioritise what matters most, and deliver outcomes that move the business forward. We’re looking for a Senior Product Manager to join our London team. In this role, you’ll help us expand our on-demand grocery and retail offering, building a trusted shopping experience that customers rely on for their everyday local commerce needs. What You’ll Be Doing You’ll be joining the New Verticals team. New Verticals is Deliveroo’s business for on-demand grocery and retail: expanding what customers can buy on Deliveroo beyond restaurants, from everyday essentials to products from well-known brands and local stores. It’s a key growth area for the company, focused on building a trusted, repeatable shopping experience. Here’s what your day-to-day might look like: * Own high-impact growth problems end-to-end, identifying opportunities across the customer lifecycle—from acquisition and activation to retention and monetisation. * Lead cross-functional teams across Engineering, Data Science, Design, and Commercial to align on priorities and drive execution from concept to launch. * Partner with Customer Research to uncover barriers to transaction and translate those insights into high-conviction growth bets. * Design and run controlled experiments to understand how affordability and selection influence behaviour, validating hypotheses through data. * Drive alignment and trade-offs by balancing customer experience with unit economics and marketplace dynamics, communicating clearly to senior stakeholders. What You’ll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: * Proven ability to solve complex problems, with a knack for asking the right questions and translating ambiguity into actionable roadmaps. * High analytical fluency and significant experience being data-savvy, with the ability to diagnose performance drivers and partner effectively with Data Science. * Demonstrated ownership of high-velocity execution, maintaining a sharp eye for detail in an environment where impact is paramount. * Strong stakeholder management skills, with experience navigating trade-offs across diverse disciplines like Marketing, Operations, and Engineering. * A growth mindset and the resilience to learn fast, adapt to failures, and keep moving forward in a highly experimental environment. Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. 🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. 🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning. 💰 Share in the success you help create Competitive salary and equity options, so you’re rewarded for the impact you make. ➡️ Want a deeper look at how we build? Check out our Tech Blog. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!