Support Manager (Shared Service Center)

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you an experienced customer experience professional with leadership skills and a strong passion for being strategic and using insights to deliver exceptional service? Does leading support within one of Europe’s fastest-growing tech companies sound like your next adventure? If the answers to the questions are "yes" then keep reading!  ROLE BACKGROUND Wolt is a Finnish technology company and we're best known for our delivery platform. On our mobile apps or website, customers can order their favorite meals from our restaurant partners. We launched in Georgia in April 2018 and have since then started conquering the food delivery scene in Tbilisi, Batumi, Rustavi and Kutaisi  As our team is growing, we're looking for a Support Lead to join our team in Georgia! In our Support team there is no typical day. To be successful in this role you will need to be independent, customer-oriented, and have excellent interpersonal and relationship-building skills to provide best support to our Customers, Restaurants and Courier Partners. We are looking for someone who takes ownership beyond the obvious and who can take that extra step to support the team.  As a Team Lead you will be not only helping to provide the best customer support for Wolt in Georgia, but also make sure that our Support team is working in the best possible way during their shifts! You will inspire a high quality standard of service that we provide to our customers and partners. WHAT YOU'LL BE DOING * Handling Customer, Restaurant and Courier Partner Support.  * Leading by example: For us at Wolt, customer interactions serve a larger purpose than simply fixing problems, this is why you will learn our Support from A to Z, and will continuously raise the bar of the service we provide. You will have the responsibility of managing the team together with your Support Lead colleague. Being able to act as a sparring partner helping your colleagues to grow is a key ability.  * Shift Scheduling: Participate in scheduling the shifts in the Support Team and searching for the best possible ways to do it.  * Recruiting: You will ensure that the Support Team delivers a first-class performance week in and week out despite being the fastest growing team within Wolt Georgia. So, you need to be able to spot the best talent ‘out there’. * Training: You enjoy learning and teaching others. This includes onboarding processes and mentoring the whole team whenever it’s needed.  OUR HUMBLE EXPECTATIONS * You can formulate yourself very well, both verbally as well as in written form. That holds for Georgian and English.  * As an excellent communicator you have the ability to adapt your tone to your audience.  * You are customer obsessed and have experience in Customer Support or Customer Service.  * You have experience in leading a team. * You enjoy working together and leading a growing team, and making sure your colleagues always understand the purpose of what they do and what defines a great performance.  * Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously, and effortlessly determine which to prioritize.  * You are tech savvy and a quick learner.  * You are able to translate data into actions and make the rest of the core team understand how Customer Support is progressing, so you need to have good Excel skills.  * You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment. If this sounds like you, don't hesitate to apply! Please attach your CV in English!  OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world. What started in 2014 as restaurant delivery has evolved into the delivery of (almost) everything. Today, we're operating in over 500 cities across 30 countries, and since joining forces with DoorDash in 2022, we're continuing to dream bigger and expand even further. Working at Wolt isn't always easy—but it's always exciting. You'll learn faster, build more, and make a bigger impact than you might anywhere else. If you're a self-starter with an entrepreneurial mindset who enjoys solving problems and leading people, this could be the opportunity for you. ABOUT THE ROLE We're looking for an experienced Support Manager to join our Romania Shared Service Center team in a fully remote role. As a Support Manager, you'll lead a team of Support Leads and play a key role in shaping a high-performing, customer-obsessed support organization. You'll partner closely with the Head of Support and cross-functional teams to drive operational excellence, improve customer and partner experiences, and develop strong leaders who help their teams thrive. This role is ideal for someone who combines strategic thinking with hands-on leadership, enjoys working in a fast-paced environment, and takes ownership beyond the obvious. WHAT YOU'LL BE DOING * Partner with the Head of Support to drive customer and partner satisfaction while ensuring operational excellence across the Shared Service Center. * Lead, coach, and develop a team of Support Leads, fostering high performance, engagement, and continuous growth. * Drive strategic initiatives and execute improvements that enhance the overall support experience. * Analyze operational data, customer feedback, and workforce trends to identify opportunities and implement meaningful improvements. * Collaborate closely with the Content, Training, and Quality teams to continuously improve support processes, knowledge, and quality standards. * Introduce and implement new ways of working while encouraging feedback and continuous improvement. * Build strong partnerships with stakeholders across the business to improve the end-to-end customer experience. * Lead by example by demonstrating what customer obsession looks like and continuously raising the bar for service excellence. OUR HUMBLE EXPECTATIONS * Excellent verbal and written communication skills in both English and Romanian. * 3–5 years of people leadership experience, ideally within Customer Support, Customer Service, or another operations environment. * A genuine passion for creating outstanding customer experiences and developing high-performing teams. * Strong coaching and leadership skills with the ability to motivate, develop, and inspire others. * Experience using data to identify trends, make informed decisions, and drive operational improvements. * Strong analytical skills and proficiency in Excel and Microsoft Office tools. * Excellent organizational skills, with the ability to prioritize effectively and manage multiple initiatives simultaneously. * Strong presentation and stakeholder management skills. * A proactive, hands-on mindset and the ability to thrive in a fast-paced, ever-changing environment. * Experience in project management or formal people management training is considered a plus. NEXT STEPS If you're excited about leading teams, improving customer experiences, and making an impact in one of Europe's fastest-growing tech companies, we'd love to hear from you. We'll be reviewing applications on an ongoing basis, so if this sounds like the right opportunity for you, don't wait—apply today! OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Incluso AB

We are looking for a Finance (AP/AR) Manager for a company in Gothenburg. Start is June 1st, 7 months limited contract to begin with, possibility of extension after that. This role is 100% onsite in Gothenburg. This role acts as the responsible manager for AR service owners , AP service owners, AR lead, and SAP Change manager, as well as responsible for the partner (Shared Service Center) concerning SLAs, performance and governance. Description: The AP/AR Manager will mainly support the team and give them the coaching needed as well as guidance concerning the cooperation with the Shared Service Center. The AP/AR Manager is also the spider in the net concerning improvement projects related to the SSC as well as operational issues that may occur. The role includes giving a hand operationally if needed, as well as with guidance concerning efficient processes, and accounting principle guiding if needed. - Ensure a positive and collaborative team environment - Ensure that Accounts Payable (AP) and Accounts Receivable (AR) processes are executed in a timely manner - Ensure seamless AP/AR workflows between company entities and the Shared Services Center (SSC) Requirements - Good understanding of AR and AP processes and ability to translate them into efficient flows in SAP - Master's degree in accounting - Strong knowledge of accounting principles, local GAAP, and IFRS - Deep knowledge of OtC- and PtP-processes - Experience of working with Shared Service Centers - Experience of change management - Ability to identify process improvements and ensure regulatory compliance This is a full-time consultant position in Gothenburg through Incluso. Start is June 1st, 7 months limited contract to begin with, with possibility of extension after that. This role is 100% onsite in Gothenburg. Please submit your CV as soon as possible since we will review the applications on an on-going basis. For more information about this role, please contact Marianne Nilsson recruiter at Incluso.