Merchant Onboarding Team Lead

Scalapay

At Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast-moving, tech-driven environment, and we’re looking for people who thrive in change, think boldly, and take initiative. If you’re ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams. #MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer. THE ROLE As Scalapay grows, Gabriele Alessi, our Head of Operations and Giulia Rinalidi, our Merchant onboarding & Support team lead are looking for a Merchant Onboarding intern to join their team for the next 6 months and help them properly onboard our merchants. This role is based in Milan where we’ll expect to see you at least three days per week, but as per our smart working policy, we also allow you to work two remote days per week. We like to think that we're pretty good at offering a job where you can thrive and that fits nicely into a fulfilled life. KEY RESPONSIBILITIES * Reading, analyzing and processing the KYC documents sent by the merchants * Reviewing KYC information collected and approve or reject the merchant if something does not fit our internal policy * Analyzing and documenting financial issues or problems; * Conducting day-to-day administrative tasks related to the process accurately and timely, by communicating with colleagues and/or Sales/Legal Dept to avoid any breaches to internal rules and unnecessary delays. * Communicating useful insights and potential improvements to the team EXPECTED KEY RESULTS * Onboarding customers daily in a proper way; * Improving the onboarding process in Italy to make it a frictionless experience for the merchants. WHO WE'RE LOOKING FOR Must have * You are in your final year studying towards an economic degree or equivalent; * You are fluent in Italian and English * You're data-driven and organized, you like things to run like a machine * You have excellent communication skills (verbal and written): you are able to break down complex topics into simple solutions and ideas * You’re a self-starter, autonomous & proactive: we’re looking for someone who will go and get things done, not wait for instructions Nice to have * Having completed a prior internship in a regulated entity or experience as KYC analyst is a definite asset (but not compulsory!) * Another asset would be to have previously worked in a startup/scaleup environment * A third language (French, Spanish, Portuguese, etc.) is a real plus  HIRING PROCESS 1. An initial chat with our Talent team 2. A first interview with the Hiring Manager to deep dive into your experiences and better understand your motivation 3. A short case study to test your hard skills, that will be debriefed with a panel of future internal stakeholders 4. A chat with our CEO, Simone Mancini, to test your logical reasoning and the fit with our company culture Timing in hiring does indeed matter though we value even more finding the perfect fit for the role and the team. With high internal standards, a job may remain open or be reposted several times. Want to learn more? Don't hesitate to explore our Careers website, our LinkedIn and Glassdoor pages.  Pro tip: send your CV in English 😉 Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Team Lead, CDD Are you a proactive and collaborative leader ready to make an impact? Join our fast-growing CDD Onboarding team in Bangalore as a Team Lead, where you'll guide a motivated team and help shape our regional growth. In this role, you’ll oversee the onboarding of new and existing merchants, assessing them across AML, fraud, reputational, and regulatory risks. You'll collaborate closely with Sales, Account Management, Compliance, Risk, and Product to ensure we maintain a compliant, high-quality portfolio. As part of a global CDD team, you’ll drive operational improvements, lead process optimization and automation, and foster a culture of speed, quality, and customer focus. What you will do * Lead a team responsible for the onboarding and risk assessments of new and existing clients; ensuring compliance and handling escalations / frictions efficiently and effectively * Risk assessments towards onboarding of clients - both new and existing clients who wish to expand with Adyen in accordance with regulations and internal KYC procedures; * Lead and drive process improvements, provide insights and guidance towards these initiatives * Evaluate existing procedures and processes developed internally, challenging the efficacy of the processes to optimize end-to-end our merchant’s onboarding processes; * Provide advice and assistance to Commercial and product teams, with the end goal of increasing customer satisfaction and improving our automation rates respectively; * Ensuring continuous team growth and competence improvements.  Who you are * You are a seasoned people leader with 10+ years of proven experience in the risk, operations or compliance industry * You have a firm grasp and understanding of AML, KYC, PCI, Scheme rules and internal controls * You are extremely detail oriented, organized and have the ability to multitask effectively * You are people oriented and know your way around growing individual contributors ranging from juniors to seniors * You are able to work independently, while at the same time being a strong collaborator, working and connecting with colleagues and developing ideas to improve effective teamwork / client onboarding * You take initiative, ownership and are committed to challenging the status quo in a critical, professional and effective manner; * You are a self-starter who enjoys a fast-paced environment and is able to execute ideas / initiatives effectively; * You have strong analytical and stakeholder management skills while believing that efficiency is key to operational excellence;  * You are a data-driven person who works well and understands with ease, making use of data to drive changes and decision making; * You are someone with great foresight who thinks strategically when executing initiatives and conducting your planning * You have excellent written and verbal communication. English fluency required – other Asian languages (Japanese, Mandarin) at a business level competency are a strong plus, but not mandatory Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Bengaluru office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Scalapay

At Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast-moving, tech-driven environment, and we’re looking for people who thrive in change, think boldly, and take initiative. If you’re ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams. #MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer. THE MISSION: At Scalapay, every merchant journey starts with us. As Scalapay grows, Gabriele Alessi, our Head of Operations and Giulia Rinalidi, our Merchant onboarding & Support team lead are looking for a KYC & Onboarding Specialist to join our Operations team and make sure that journey is smooth, compliant, and fast. You'll be on the front line: reviewing documents, running AML checks, and talking directly with merchants to get them live as quickly as possible. This is a hands-on operational role where a significant part of your day will involve repetitive tasks. We're looking for someone who doesn't mind that. If you're the kind of person who takes pride in doing things right, every single time, and always has an eye out for a smarter way to work, you'll fit right in. WHAT YOU'LL DO: * Guide merchants through the onboarding process from start to finish * Review and validate KYC documents * Perform AML screenings and flag anomalies * Contact merchants via call and email to support and accelerate onboarding YOU'RE A GREAT FIT IF YOU: * Hold a degree in a paralegal field or have at least 1 year of KYC/AML experience in a regulated entity * Are fluent in Italian and English (French or Spanish a plus) * Are comfortable with repetitive, operational work and take pride in doing it well * Love finding simpler ways to get things done * Use AI tools in your daily workflow and are willing to find innovative solutions WHY YOU SHOULD JOIN SCALAPAY * Our packages are based on skills, qualification and experience - the salary band we have for this position is an Overall Total Earning between 30'000€ and 35’000€. * International environment with significant challenges to be met every day * Lots of opportunities to work with a team of industry leaders who are focused on delivering products that offer exceptional user experiences * Personalised support to accelerate your professional growth and take ownership of the products you deliver: we want to help you grow! OUR HIRING PROCESS 1. An initial chat with our Talent team 2. A first interview with the Hiring Manager to deep dive into your experiences and better understand your motivation 3. A short case study to test your hard skills, that will be debriefed with a panel of future internal stakeholders 4. A chat with our CEO or CFO, to test your logical reasoning and the fit with our company culture Timing in hiring does indeed matter though we value even more finding the perfect fit for the role and the team. With high internal standards, a job may remain open or be reposted several times. Want to learn more? Don't hesitate to explore our Careers website, our LinkedIn and Glassdoor pages.  Pro tip: send your CV in English 😉 Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.