Sales Advisor - Tokyo, Omotesando

Polène

ABOUT POLÈNE Founded in 2016, Polène is a French leather goods house known for its timeless creations, combining exceptional craftsmanship with an organic design language inspired by nature. As Polène continues to grow internationally, we are strengthening our organization and investing in top talent across all functions. Supported by 800 artisans in our workshops in Ubrique, Spain, we continue to elevate the value and distinctiveness of our leather goods and jewelry collections.   WITHIN OUR RETAIL TEAMS Polène boutiques bring the brand universe to life and welcome a demanding local and international clientele. Located in one of Tokyo’s most premium retail environments, the Omotesando boutique requires a strong sales-focused and operationally minded leader, capable of maintaining high service standards while supporting smooth day-to-day execution. STORE MANAGER REPORTING TO: Area Manager DIRECT REPORT: Assistant Store Manager, Stock Manager MAIN MISSION Reporting to the Area Manager, you drive the commercial strategy and profitability of your profit center. Responsible for achieving ambitious targets, you closely analyze your key performance indicators (KPIs) to implement agile and innovative action plans. As an ambassador of Polène’s vision, you give meaning to HQ directives for your teams. As an inspiring leader, you unite and develop talent by cultivating a culture of performance, self-surpassing, and unwavering solidarity. YOUR KEY RESPONSIBILITIES 1. Commercial Development & Performance Management ● Define targeted quantitative and qualitative objectives and ensure their achievement. ● Analyze daily performance indicators as well as results by product category. ● Implement action plans to reach sales targets. ● Provide qualitative feedback and actionable insights and act as a strategic liaison between the store and HQ. ● Ensure a seamless, transparent, and motivating flow of information, maintaining a solution-oriented approach to drive team engagement. 2. Leadership & Team Development ● Motivate, coach, and challenge the team daily to maintain a high level of skill. ● Identify, attract, and recruit talent in collaboration with the Retail management, HRBP and Talent Acquisition teams. ● Maintain a positive environment and be the guarantor of team cohesion, encouraging mutual support and a united stance. 3. Brand Ambassador & Customer Experience ● Promote the brand culture internally and externally in line with Polène's values. ● Oversee the clienteling approach and build an influence network to develop client loyalty. ● Ensure that the store atmosphere, Visual Merchandising, and team appearance comply with Polène’s standards. 4. Operational Management & Processes ● In close collaboration with the HRBP and the Area Manager, take responsibility for disciplinary matters. Ensure compliance with internal regulations, manage corrective actions when necessary, and oversee legal procedures with rigor and fairness. ● Ensure that all processes set up by legal, safety, and HR, are thoroughly respected. ● Optimize schedule management to match the business flow while respecting the budget and regulations. ● Oversee stock and inventories in collaboration with the Stock Team to ensure alignment with sales potential. ● Guarantee the quality of Polène’s image by proactively managing store maintenance needs. Soft Skills: Embody authority with empathy and vision. Emotional & Situational Intelligence: ● Ability to give meaning to HQ decisions, even during times of tension, to maintain team engagement. ● Combines clear, impactful communication with a decisive approach to problem-solving in fast-paced environments ● Inspiring leadership to cultivate unwavering solidarity and a positive environment. ● Embodies Polène’s values in all professional interactions.

Polène

ABOUT POLÈNE Founded in 2016, Polène is a French leather goods house known for its timeless creations, combining exceptional craftsmanship with an organic design language inspired by nature. As Polène continues to grow internationally, we are strengthening our organization and investing in top talent across all functions. Supported by 800 artisans in our workshops in Ubrique, Spain, we continue to elevate the value and distinctiveness of our leather goods and jewelry collections.   WITHIN OUR RETAIL TEAMS Polène boutiques bring the brand universe to life and welcome a demanding local and international clientele. Located in one of Tokyo’s most premium retail environments, the Omotesando boutique requires a strong sales-focused and operationally minded leader, capable of maintaining high service standards while supporting smooth day-to-day execution. ASSISTANT STORE MANAGER REPORTING TO: Store Manager DIRECT REPORT: Sales Manager MAIN MISSION Reporting to the Store Manager, you support management in driving commercial activity, performance, and customer experience excellence. A true operational right-hand, you play a pivotal role by translating the strategic vision and action plans defined by the Store Manager into concrete daily actions on the ground. As an ambassador of Polène, you energize, develop, and motivate the team with agility to turn set objectives into collective successes, while ensuring flawless execution of brand standards. YOUR KEY RESPONSIBILITIES 1. Commercial Development & Performance Management ● Analyze daily performance indicators to boost sales and elevate customer experience. ● Working in tandem with the Store Manager, propose and implement concrete action plans to optimize results and individual team member performance. ● Contribute to the preparation of regular feedback and action plans (products, clients, market) for HQ. ● Develop customer experience and drive loyalty-building actions (CRM) and local partnerships. 2. Management & Team Development ● Train and support the managerial team Managers daily through regular coaching. ● Participate in recruitment and ensure the successful onboarding of new team members. ● Contribute to staff scheduling based on traffic and operating hours to ensure consistent service quality. ● Lead daily briefings and ensure information relay between management and the team. 3. Operational Excellence & Image ● Guarantee seamless brand experience by overseeing visual merchandising guidelines and maintaining a flawless store environment. You ensure that all team members embody Polène DNA through professional grooming and consistent attention to detail. ● Oversee stock control, rolling inventories, and shrinkage prevention. ● Ensure compliance with internal procedures (checkout, security, HR) and oversee personnel administrative tracking. . Soft Skills: Agility & Decision-Making ● Ability to solve complex problems with pragmatism. ● Diplomacy and firmness to ensure information relay between management and the team. ● Embodies Polène’s values in all professional interactions.

Polène

セールスアドバイザー - 東京 GINZA SIX 入社予定時期：2026年7月1日頃 POLÈNEについて 2016年に設立されたフランス発のレザーグッズブランド「Polène（ポレーヌ）」は、自然から着想を得た有機的なデザインと、卓越したクラフツマンシップによるタイムレスなプロダクトで知られています。 Polèneは国際的な成長を続けており、各部門において高い専門性を持つ人材の採用を進めながら、組織体制の強化を図っています。スペイン・ウブリケの工房で働く約800名の職人たちに支えられ、バッグやジュエリーコレクションの価値をさらに高め続けています。 東京 GINZA SIXにて、Polèneらしい上質な顧客体験を提供していただけるセールスアドバイザーを募集します。なお、入社時期は2026年7月1日頃を想定しておりますが、選考状況および事業状況により変更となる可能性があります。 店舗チームについて Polèneのブティックは、ブランドの世界観を体現する空間であり、国内外の幅広いお客様をお迎えしています。 東京 GINZA SIXは、感度の高いローカル顧客とインターナショナル顧客の双方をお迎えする環境であり、高い接客品質、販売力、オペレーション精度が求められます。そのため本ポジションでは、質の高い接客を提供しながら、店舗運営全体にも積極的に関わることができる方を求めています。 主な業務内容 接客・販売 * ご来店されたお客様一人ひとりを丁寧にお迎えし、Polèneらしい上質な接客を提供する * 初回接客からお見送りまで、購買プロセス全体を通じてお客様をサポートする * お客様のニーズを的確に把握し、ブランドイメージに沿ったパーソナライズされた提案を行う * 商品知識を活かし、付加販売や関連商品の提案を通じて売上向上に貢献する * 再来店や顧客ロイヤルティ向上につながる関係構築を行う 売上・顧客体験への貢献 * コンバージョン向上を意識し、来店状況やお客様のニーズに応じた接客を行う * Polèneのサービス基準とブランド価値を日々の接客で体現する * お客様にとって記憶に残る、一貫性のある顧客体験を提供する * 顧客フォローやCRM活用を通じて、継続的な関係構築に貢献する レジ業務・店舗運営サポート * 会計業務を正確に行い、レジ開閉業務を適切に対応する * 日次レポートや店舗オペレーションに必要な業務へ参加する * 売場の美観維持、マーチャンダイジング、備品補充、在庫整理、棚卸し補助など、店舗運営全般をサポートする * 開店準備および閉店作業を正確に実施する * 必要に応じてアフターサービスやお客様対応を行い、ブランドイメージを守る 開店・閉店業務 開店準備 * 照明、機器、音楽の起動 * 売場およびマーチャンダイジングの確認 * ショッピングバッグや各種備品の補充 閉店作業 * テレコレクト処理 * レジ締めおよび各種レポート送信 * 照明、機器の停止 * 在庫状況に応じた売場調整 * 備品整理および音楽停止 応募要件 * ラグジュアリー、プレミアム、ファッション、レザーグッズ業界を中心に、同様の職種で2年以上の経験をお持ちの方 * ハイエンドかつ国際的な顧客対応経験をお持ちの方 * 高い接客力と販売力を持ち、顧客体験を大切にできる方 * Polèneの製品、クラフツマンシップ、ブランドの世界観に強い関心をお持ちの方 * 協調性があり、チームの一員として前向きに業務へ取り組める方 * 親しみやすく自然なコミュニケーション力を持ち、主体的に顧客との関係構築ができる方 * 正確性、積極性、細部への注意力を持って業務を遂行できる方 * 繁忙な店舗環境でも柔軟かつ自律的に対応できる方 * 週40時間勤務が可能な方（週末勤務を含む） Polèneは、すべての候補者に対して公平かつ倫理的な選考を行い、インクルーシブな採用プロセスを推進しています。 Sales Advisor - Tokyo Ginza Six Target Start Date: around July 1st, 2026 ABOUT POLÈNE Founded in 2016, Polène is a French leather goods house known for its timeless creations, combining exceptional craftsmanship with an organic design language inspired by nature. As Polène continues to grow internationally, we are strengthening our organization and investing in top talent across all functions. Supported by approximately 800 artisans in our workshops in Ubrique, Spain, we continue to elevate the value and distinctiveness of our leather goods and jewelry collections. For our Tokyo Ginza Six boutique, we are looking for a Sales Advisor who will deliver an elevated client experience and support the day-to-day success of the store. The expected start date is around July 1st, 2026, although this may be adjusted depending on recruitment timelines and business needs. WITHIN OUR STORE TEAM Polène boutiques bring the brand universe to life and welcome a demanding local and international clientele. Located in one of Tokyo’s most premium retail environments, the Ginza Six boutique requires strong sales execution, service excellence, and operational discipline. This role is suited to a retail professional who can combine high-quality client service with active support of daily boutique operations. KEY RESPONSIBILITIES CLIENT EXPERIENCE AND SALES * Welcome every client with a high level of service and deliver a distinctive Polène in-store experience * Support clients throughout the full customer journey, from first contact to farewell * Understand client needs accurately and provide personalized product recommendations aligned with the brand universe * Contribute to sales performance through strong product storytelling, cross-selling, and additional sales * Build long-term client relationships that support loyalty and repeat business SALES PERFORMANCE AND CRM * Contribute actively to conversion and overall boutique performance through the right sales approach * Bring Polène’s client experience standards and brand values to life in every interaction * Deliver a consistent, refined, and memorable customer experience * Use CRM tools and client follow-up actions to support long-term client engagement CASH HANDLING AND BOUTIQUE OPERATIONS * Process transactions accurately and handle register opening and closing procedures * Support daily boutique reporting and other operational tasks as required * Contribute to merchandising execution, visual upkeep, replenishment, stock organization, and inventory support * Carry out opening and closing duties accurately and consistently * Support after-sales service and client issue resolution when needed, protecting the Maison’s image OPENING AND CLOSING DUTIES Opening preparation * Switch on lighting, equipment, and music * Check visual merchandising and sales floor standards * Replenish shopping bags and other store supplies Closing duties * Complete telecollect procedures * Close registers and send required reports * Switch off lighting and equipment * Adjust merchandising according to stock levels * Organize store materials and stop music CANDIDATE PROFILE * Minimum 2 years of experience in a similar role, ideally within luxury, premium, fashion, or leather goods retail * Experience serving high-end and international clientele * Strong client service and selling skills, with a clear focus on customer experience * Strong interest in Polène’s products, craftsmanship, and brand universe * Team-oriented mindset and ability to work collaboratively in a boutique environment * Friendly, approachable, and confident in building client relationships * Accurate, proactive, and attentive to detail * Able to work effectively in a fast-paced retail environment * Available to work 40 hours per week, including weekends Polène is committed to fair, ethical, and inclusive recruitment practices for all candidates.