Customer Success Associate

Aphex

ABOUT APHEX We're the construction coordination platform that's replacing outdated spreadsheets with multiplayer tools that delivery teams love. Major contractors like BAM, Balfour Beatty, SKANSKA, Kier, MACE, and Murphy use Aphex to deliver their projects ranging from £50 million to multi-billion pound mega projects. Since launching in 2019, we've grown to become the market-leading solution in the UK and Australia, with aspirations to be where every major project in the world is planned and delivered. We're tackling an industry that drives 10% of global GDP yet has seen productivity decline for 20 years. It's time for change. THE ROLE As a Customer Success Associate at Aphex, you'll learn our Land & Expand Engine inside one of the highest-paced teams at the company: the UK Customer Success Hub. Your job is to help major contractors get genuine value out of Aphex on their live projects. You'll be in the room and on site with planners, engineers, construction managers, and project directors, helping them embed weekly planning routines, daily coordination, and the reporting that makes their projects run better. This is a fast progression role. You'll start in apprentice mode alongside the UK CS team, learning the playbook by doing it. Within 6 to 9 months, most CSAs are running their own portfolio of projects as full Customer Success Managers. We hire people who are hungry for that progression and ready to earn it from day one, not waiting until month nine. The team you're joining is in the middle of a step change: scaling the UK book and expanding into new geographical markets. The CSAs we hire now are part of how the UK CS function holds together and grows through that period. AI is part of how the team works at Aphex. We expect everyone to use it to think, write, plan, and analyse better. Genuine curiosity about how AI can multiply your output is part of the job. At Aphex we challenge the status quo as a default. As you grow in this role, you'll be expected to propose better ways of working and make them real, not wait for someone to ask. WHAT YOU'LL LEARN AND DO * Run project deployments. Shadow experienced CSMs through kickoffs, setups, and training, then take the lead on your own. * Embed planning routines. Help major contractor teams establish the weekly planning cycle that becomes their project's operating rhythm. * Drive daily coordination. Move teams from weekly planning into the daily routines that make site coordination genuinely better. * Build trusted relationships across the project. Engineers, supervisors, planners, project managers, construction managers. Hold real credibility at every level. * Monitor project health and act on it. Track signals, spot risks early, run plays to fix issues before they escalate. THE TEAM YOU'LL JOIN You'll be part of the UK Customer Success Hub, working directly alongside four Customer Success Managers who collectively support projects worth billions in construction value across the UK's largest contractors. You'll learn by working live deployments with them, not from a training course. You'll also work closely with our UK sales team to understand how project success translates into account growth, and collaborate with our APAC hub on shared accounts, knowledge sharing, and the global playbook we run across regions. WHY THIS MATTERS Every project you help succeed means a real project gets delivered better. Less waste, less delay, less rework, less pressure on the people doing the work. You're not just supporting software adoption, you're helping the UK's biggest contractors deliver the infrastructure and buildings the country actually needs. ABOUT YOU At Aphex, we believe our team should reflect the variety of perspectives in the world we build for. We've noticed that qualified candidates from underrepresented groups sometimes hesitate to apply unless they meet 100% of the listed requirements, while others might apply when meeting just 60%. If you're excited about Aphex and believe you have the core skills to succeed in this role, we encourage you to apply, even if you don't check every box. Your unique perspective might be exactly what we need. What we're looking for: * You build trust quickly with people across all kinds of roles and seniority. You've held real relationships beyond the transaction. People you've worked with before still take your call. * You've been thrown in over your head and figured it out. At least one specific story (probably more) of taking on something you weren't qualified for and getting up to speed fast. * You don't wait to be asked. When you spot something that isn't working (a broken process, a missing resource, an awkward workflow), you take it on yourself to fix it. Nice to have: * A second European language relevant to our growth into new markets * Previous experience in customer success, SaaS, or a fast-moving B2B environment * Some construction or infrastructure background or curiosity (deep industry knowledge isn't required; curiosity for the work matters) * Evidence of using AI tools to improve how you work, with a clear view of where AI helps and where it doesn't BENEFITS What we offer: * 25 days holiday plus UK bank holidays * Bupa Health & Dental Care * Pension contribution * Parental leave * Remote-first working with access to a WeWork office for in-person collaboration * The right tools. MacBook Pro setup, modern tech stack, and AI tooling across the team * Genuine development. Personal training allowance plus ongoing coaching and learning support * A team that takes the work seriously. Collaborative, ambitious people who care about doing the work well INTERVIEW & APPLICATION PROCESS Our interview process is typically 2-3 rounds, focused on mutual fit and long-term alignment. As a remote-first business with teams across the UK, Europe, and APAC, parts of the process may run asynchronously.

FirstMind

Are you a proven Customer Success Associate with the track record to prove it? Do you want to take a step up from selling a product to building a company?   ABOUT US FirstMind is a first of its kind people-tech firm – built on a foundation of big data analytics our tool creates a common language that lets people understand themselves, each other, and how best to work together. This drives better hiring decisions, personalised development pathways, and team construction at all levels of seniority, regardless of the industry. Athletes, military personnel, teachers, accountants – we have helped identify, select, and coach them all. FirstMind is backed by Nova Group, a leading European VC fund with a very hands-on approach. Success across FinTech, Performance Marketing, Events Management, Media, and Real Estate is underpinned in a belief that people & processes are the key ingredients to success – as evidenced by 17 successful portfolio companies to date.   WHAT WE OFFER YOU Change the talent industry from the ground up, get in on the ground floor of a hyper-growth start-up, and learn what it means to build a business. You will run sales end to end, owning the most important commercial element of the company. We will push you (and expect you to push us) to ensure constant, rapid growth. More tangibly: * An opportunity for getting operational experience in a start-up and helping build a company from the inside, while learning from some of Europe's most prolific and successful serial-entrepreneurs * Own the sales process end to end – and learn what being the commercial lead for a company really means * A chance to work closely together with the CEO on our business development strategy * Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally - (Fast-track to become sales manager 6-12 months) * International exposure where you will expand your c-suite network across Our Group and get unique access to our network of leaders   RESPONSIBILITIES Your responsibilities will be to: * Develop, maintain and grow relationships with customers * Consult, advise and coach customers including giving feedback as part of deliveries * Have full ownership over your pipeline and ensure it is never empty * Key stakeholder engagement & management * Deal Execution - selling, proposing and closing   EXPECTATIONS You possess an unparalleled work ethic with a high sense of urgency. You have a relentless drive and desire to be the very best at what you do. You take ownership of everything you do, are proactive and follow through on commitments. Moreover, you’re humble and you share our passion for building and executing new businesses. Furthermore, we expect that you: * Can show outstanding results from a role within sales * Are an excellent communicator especially verbally * Love to build and nurture relationships * Good networker * Have a natural ability to make people feel comfortable around you   START As soon as possible.

Datadog

As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them What You’ll Do: * Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.   * Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience * Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently * Act as an advisor to customers to ensure they’re leveraging the solution effectively * Monitor and identify usage trends to uncover renewal risks and support greater adoption rates * Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal) Who You Are: * Customer-minded, always trying to provide the most value possible * Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success. * A strong communicator (written and verbal) with excellent attention to detail * Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities * 1+ years of experience in a customer account facing role and desire to grow a career in Customer Success * Passionate about building long term and lasting relationships Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: * Best-in-breed onboarding * Sales training in MEDDIC and Command of the Message  * An inclusive company culture, opportunity to join our Community Guilds * Intra-departmental mentor and buddy program for in-house networking  * Continuous professional development, product training, and career pathing  * New hire stock equity (RSU) and employee stock purchase plan (ESPP) * Generous global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.   ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.