Senior Growth Manager (Japan)

Shift Technology

Shift delivers AI agents that transform insurers' most critical work. By combining deep industry expertise and unmatched data resources, Shift provides proven results that have earned the trust of hundreds of the world's leading insurers. Our insurance-grade AI is accurate, explainable, and secure—empowering human experts to move with unmatched speed, total confidence, and a renewed focus on the people they serve.        Your browser does not support the video tag. Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance. Learn more at www.shift-technology.com   Shift Technologyは、AIで保険業務の変革に挑戦しています。私たちは、保険会社の請求処理の自動化、疑いのある請求の検知を行い、業務効率・財務実績および顧客体験の向上をサポートしています。 2014年にパリで設立以来、ボストン、東京、シンガポール、ロンドン、マドリード、メキシコ、香港、サンパウロにオフィスを開設し、また3億2,000万ドル以上を投資家より調達致しました。 現在、世界を牽引する100社以上の保険会社が弊社サービスを利用しております。 急成長しているインシュアテック（保険 x テクノロジー）業界で、グローバルな文化を楽しみ、かつ最高の技術・品質への追及に興奮（ワクワク）を覚えるならばShift Technologyは、ふさわしい場所です。   ROLE INTRODUCTION As a Senior Project Manager, you will serve as a key driver of complex and high-impact initiatives, acting as a trusted advisor to both clients and internal stakeholders. You will own project delivery end-to-end with a high degree of autonomy, proactively manage risks and escalations, and contribute to presales execution and continuous improvement across the organization. You will also support junior PMs and play a role in strengthening delivery excellence across the team. 役割 シニアプロジェクトマネージャーとして、複雑かつ影響度の高いプロジェクトを推進し、顧客および社内に対する信頼できるアドバイザーとしての役割を担います。高い自律性をもってプロジェクト全体のデリバリー責任を持ち、リスクやエスカレーションを主導的に管理するとともに、プリセールス活動や業務改善にも貢献します。また、ジュニアPMの支援・育成を通じて、チーム全体のデリバリー力向上にも寄与します。 YOUR RESPONSIBILITIES ■ DELIVERY & PROJECT OWNERSHIP * Manage large and complex projects, potentially across multiple products and business units ● Own the success of projects end-to-end with minimal supervision ● Ensure high-quality delivery across the full lifecycle of the solution * 複数プロダクトや部門を含む大規模・複雑なプロジェクトを管理 ● 最小限の支援のもと、プロジェクトの成功に対してエンドツーエンドで責任を持つ ● サービスのライフサイクル全体を通して高品質なデリバリーを実現 ■ POV / POC EXECUTION * Drive POV / POC projects to successful completion ● Translate technical validation into clear business value for clients * POV / POCプロジェクトの成功に向けた推進 ● 技術検証の結果を顧客にとってのビジネス価値へと転換 ■ STAKEHOLDER MANAGEMENT * Build strong relationships with senior client stakeholders (project sponsors, IT leaders, executives) ● Develop trusted partnerships with GTM AEs and internal leadership ● Participate in client QBRs, particularly for large or strategic accounts * プロジェクトスポンサー、IT責任者、経営層などの上位顧客との関係構築 ● GTM AEおよび社内リーダーシップとの強固な連携 ● 特に大口顧客におけるQBRへの参画   ■ AI-AUGMENTED OPERATIONAL EXCELLENCE * The Responsibility: Integrate AI into the delivery lifecycle to drive efficiency, automate reporting, and enhance resource allocation. Foster a culture where AI is used to remove manual bottlenecks. * The Ideal Fit: An AI-Forward Practitioner who uses AI technologies regularly for their own productivity and understands how to deploy these tools at a team level to gain a competitive edge. * 役割：AIをデリバリーのプロセスに組み込み、業務の効率化、レポートの自動化、リソース配分の最適化を推進します。また、手作業のボトルネックをAIで解消する文化を醸成します。 * 日常的にAIを活用して自身の生産性を高めており、それらのツールをチームレベルでも展開し、競争優位につなげられる方   ■ PRESALES & COMMERCIAL CONTRIBUTION * Proactively collaborate with Sales to support deal execution ● Provide guidance on SLAs and delivery feasibility ● Support contract negotiations (redlines, alternatives, delivery considerations) ● Participate in RFP responses, SOW definition, and commercial structuring ● Support junior PMs in sales execution activities * 営業と連携し、案件成立に向けた実行支援 ● SLA設計やデリバリー観点での助言提供 ● 契約交渉（修正提案・代替案提示など）の支援 ● RFP対応、SOW作成、商用条件の設計への参画 ● ジュニアPMの営業関連業務の支援 ■ RISK & ESCALATION MANAGEMENT * Proactively identify and mitigate risks before they materialize ● Lead end-to-end escalation management (internal & external) ● Provide guidance to clients on risk mitigation strategies ● Identify recurring risks and develop reusable frameworks and best practices * 将来発生し得るリスクを予測し、未然防止を推進 ● 社内外のエスカレーションをエンドツーエンドで管理 ● 顧客に対するリスク軽減策の提示 ● 共通リスクを特定し、テンプレートやベストプラクティスを構築 ■ RESOURCE & TEAM MANAGEMENT * Proactively identify and resolve resource constraints ● Support junior PMs in resolving resource challenges ● Mentor junior team members and share best practices * リソース課題の特定と解決を主体的に推進 ● ジュニアPMのリソース課題解決支援 ● ベストプラクティス共有および育成支援 ■ CONTINUOUS IMPROVEMENT & INTERNAL CONTRIBUTION * Drive improvements in presales and delivery processes (tools, templates, documentation) ● Identify efficiency bottlenecks and remove execution barriers ● Contribute to internal strategic initiatives ● Develop expertise in specific domains and act as a reference within the team * プリセールス・デリバリーにおけるプロセス・ツールの改善推進 ● 業務効率化の阻害要因を特定・解消 ● 社内戦略プロジェクトへの貢献 ● 特定領域での専門性確立とチームへの知見共有 ■ LEADERSHIP & TRUSTED ADVISOR ROLE * Act as a trusted advisor to influence key project decisions ● Promote industry and client best practices proactively ● Support hiring and retention efforts within the PM team * 重要な意思決定における信頼できるアドバイザーとして行動 ● 業界・顧客のベストプラクティスを主体的に提案 ● 採用・育成・定着への貢献 YOU’VE GOT WHAT IT TAKES, IF YOU * You have excellent communication skills and can simplify complex topics ● You have 7+ years of project management experience in IT and/or insurance ● You are comfortable managing complex projects independently ● You have experience collaborating with sales and supporting deal execution ● You proactively manage risks, escalations, and ambiguity ● You demonstrate leadership through ownership and mentoring others ● You are a native Japanese speaker and can communicate effectively in English ● PMP, Prince2 or equivalent certifications are a plus 求める人材 * 優れたコミュニケーション能力を持ち、複雑な内容を分かりやすく説明できる方 ● IT業界または保険業界における7年以上のPM経験 ● 複雑なプロジェクトを自律的に管理できる方 ● 営業と連携し、案件推進を支援した経験 ● リスクおよびエスカレーションを主体的に管理できる方 ● オーナーシップとリーダーシップを発揮し、他のメンバーを支援できる方 ● 日本語ネイティブかつ英語で業務遂行可能な方 ● PMP、Prince2などの資格は歓迎   Interview process *   Screening call *   Phone / video call covering personal profile, motivation, classic interview stuff *   Case study review *   Final interview with Head of Delivery         To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we’d like to highlight: * Flexible remote and hybrid working options * Competitive Salary and a variable component tied to personal and company performance * Multiple Learning and Development opportunities, including Focus Fridays, a half-day each month to focus on learning and personal growth * Generous PTO and paid holidays * Mental health benefits  * 2 MAD Days per year (Make A Difference Days for paid volunteering) Additional benefits may be offered by country, based on your eligibility - ask your recruiter for more information. Intern and Apprentice positions may receive some of these benefits - ask your recruiter for more details. AI tools are used to help review applications for this role. Read our AI in Recruitment Notice for what the AI considers, how to request a human review, and our most recent bias audit. At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria. Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email accommodation@shift-technology.com and we will work with you to meet your accessibility needs. Please be aware of scammers and only trust correspondence that comes from emails ending in "shift-technology.com". We will never do initial outreach to you via Whatsapp/Text/SMS, never ask for banking information or personal identification numbers (ex. Social Security Number) as part of our recruitment process. Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.

WPP

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   About WPP Production We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world. WPP Production is part of WPP. Description This role will be working directly with creative and technology teams and a wide array of business stakeholders, delivering high-volume and ever expanding websites and email communications successfully in a rapidly-changing, fast-paced, time-sensitive environment.          Key Responsibilities include: * Lead, manage and maintain the assigned projects to deliver the flawless localization across our global marketing websites and email communications for all of global product launches, seasonal campaigns, corporate initiatives and sustain projects. * Prioritize projects and changes effectively in real time and align with stakeholders in Japan and WW teams. * Build strong relationships and effectively collaborate with creative, development, and cross-functional teams within Japan and WW. Minimum Qualifications: * A Bachelor’s degree or equivalent experience is required.          * Business Level proficiency in Japanese and English. * 7+ years of relevant work experience in a leading digital creative agency, in-house marketing communications, or digital marketing department is preferred. Preferred Qualifications: * Excellent written and verbal communicator with great interpersonal, negotiation and presentation skills in Japanese and English. * Demonstrated track record of leadership at a project delivery level: strong team playing abilities with ability to communicate high-level concepts and overall business direction. * Exceptional relationship-building skills and ability to develop strong working partnerships. * Outstanding cross functional team working skills with an ability to collaborate closely with other teams to solve problems and implement programs that achieve core business objectives. * Strategic thinker, comfortable navigating and ensuring alignment with overall business strategy. * Excellent project and time management skills to deliver complex programs with ambiguity in fast paced and changing environments under tight deadlines. * Able to organize information quickly and summarize succinctly. * Committed to excellence and an outstanding attention to detail. * Solid understanding of end-to-end web technologies. Flexibility to working during non-business hours as needed, to support projects such as global product launches, campaigns, and other business critical requests. Manage risk and resources in real time, and refine the end to end delivery processes and workflows based on feedback, and drive innovation and improvement.        * Hands on experience managing and developing for large-scale and high-volume corporate digital platforms using enterprise level content management systems .　                  * Knowledge and understanding of data analytics and AI are preferred.　　　　　                                                         #LI-DNP We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.

WPP

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   Purpose: The Social Strategy Lead plays a senior leadership role across social strategy and intelligence within WPP Content Studio Japan. This person helps shape how social is understood, planned, measured, and evolved across Content Studio clients, including BAT, Nestle, and future WPP Japan clients. This is not an executional planner role, but a leadership role for someone who can set direction, read culture, interpret platform signals, guide strategy teams, and help clients understand what brands should do on social and why. The role sits at the intersection of social strategy, culture, data, platform behavior, creator ecosystems, AI-enabled workflows, and measurable business impact. The Social Strategy Lead works closely with the Content Studio Lead, who owns business and account leadership. Together, they ensure the studio delivers work that is strategically sharp, creatively strong, operationally realistic, and commercially valuable. What Success Looks Like * WPP Content Studio Japan has a clear, credible, and differentiated social POV. * Every client has a clear social strategy across always-on, campaign, creator, paid, organic, owned, and earned. * Social listening and performance data turn into real creative and business decisions. * Teams stop reacting to trends blindly and start using signals intelligently. * Clients see WPP Content Studio as a senior social strategy partner, not just a content delivery team. * AI and WPP.open become practical tools inside strategy, insight, ideation, reporting, and learning loops. * Social work becomes more platform-native, culturally relevant, measurable, and easier to scale. Key Responsibilities 1. Social Strategy Leadership * Lead social strategy initiatives across key WPP Content Studio Japan clients. * Set clear platform roles across Meta, TikTok, X, LINE, YouTube, emerging channels, and client-specific ecosystems. * Connect organic, paid, owned, earned, creator, and community activity into one clear strategic system. * Translate business goals into social priorities, content principles, channel roles, and measurement frameworks. * Ensure always-on and campaign work ladder up to a clear brand and business objective. * Act as the senior social strategy POV across key client conversations and internal decision-making. 1. Social Intelligence, Culture, and Listening * Lead the studio’s social intelligence and listening capability. * Turn social signals into actionable insight, not trend noise. * Oversee how teams read audience behavior, platform shifts, category conversations, creator movements, and cultural tensions. * Build repeatable intelligence outputs for clients and internal teams. * Use social data to identify opportunity spaces, risk areas, content territories, creator angles, and community behaviors. * Ensure Japan-first cultural nuance is embedded into social strategy, especially for regulated or sensitive categories. 1. Platform and Content Direction * Guide teams on what works natively across different platforms and why. * Define format strategy by platform, audience, behavior, and objective. * Shape recommendations around hooks, storytelling, creator formats, community mechanics, captions, social commerce, search behavior, and shareability. * Partner with creative teams to push ideas beyond generic calendars and campaign cut-downs. * Ensure content is designed for the feed, the algorithm, the audience, and the brand. 1. Creator and Community Strategy * Define the strategic role of creators across client work. * Guide creator archetypes, casting logic, briefing angles, collaboration models, and success metrics. * Partner with casting, PR, media, and account teams to ensure creator work is more than talent selection. * Build community-aware thinking into social plans, including conversation drivers, UGC mechanics, participation loops, and earned potential. * Help clients understand when to use creators, when not to, and how to measure value beyond reach. 1. Measurement, Reporting, and PDCA * Define KPI frameworks across organic, paid, creator, campaign, and always-on content. * Ensure reporting answers what worked, what failed, why, and what to do next. * Partner with analytics and media teams to connect performance data with creative decisions. * Establish learning loops that improve briefs, formats, creative rules, posting rhythm, and content investment. * Push the studio away from passive reporting and toward active optimization. 1. AI and WPP.open Enablement * Use AI and WPP.open to improve strategy quality, speed, and scale. * Help design AI-enabled workflows for insight mining, persona development, content territory building, platform adaptation, reporting, and post-campaign learning. * Partner with the Chief Content Architect to codify useful agentic workflows. * Set clear human review points so AI supports judgment but does not replace it. * Help strategy teams build better prompts, better frameworks, and better decision systems. 1. Client and Stakeholder Leadership * Join senior client conversations as the social strategy lead. * Present social POVs clearly and confidently to clients, regional teams, and internal leadership. * Help clients navigate platform changes without hype or panic. * Translate complex social behavior into simple business-facing recommendations. * Support new business and organic growth by showing how WPP Content Studio can lead modern social thinking. 1. Team Leadership and Standards * The Social Strategy Lead works closely with strategy and planning talent across WPP Content Studio Japan to elevate strategic quality and collaboration. * This includes close collaboration with social strategists, content planners, social analysts, and related strategic roles across client teams. * The role is responsible for setting the standard of strategic thinking across the studio, ensuring that every planner and strategist works from a shared understanding of social behavior, platform roles, audience insight, creator ecosystems, and performance learning. * The Social Strategy Lead is accountable for developing the strategy team’s capability, reviewing strategic outputs, mentoring talent, and ensuring planners and strategists are proactive, culturally sharp, data-aware, and able to guide both clients and creative teams with confidence. * Create clear ways of working between strategy, creative, media, analytics, account, and production teams. * Build a culture of curiosity, speed, accountability, and practical excellence. What This Role Is Not * Not a community manager. * Not a content calendar operator. * Not just a trend hunter. * Not a reporting-only role. * Not responsible for running the business alone. * Not the person who fixes every executional issue. This person sets the social direction and ensures the studio acts intelligently. Skills and Experience Required * +5 tears of strong senior experience in social, digital or content strategy, or platform-led brand strategy. * Proven ability to lead strategy across multiple brands or business units. * Deep understanding of Japan social behavior and major platforms. * Strong knowledge of Instagram, TikTok, X, LINE, YouTube, creator ecosystems, paid/organic dynamics, and emerging formats. * Hands-on experience with social listening, performance reporting, audience insight, and cultural analysis. * Ability to connect data, culture, platform behavior, brand goals, and creative ideas. * Confident client-facing presence with senior stakeholders. * Experience leading or mentoring strategy, planning, intelligence, or content teams. * Comfortable using AI tools, prompt systems, WPP.open, and automation to strengthen strategy work. * Strong deck, storytelling, presentation, and simplification skills. Personal Attributes * Clear, calm, and decisive. * Culturally curious and platform-native. * Strategic but practical. * Strong enough to challenge weak thinking. * Collaborative without being passive. * Comfortable leading through influence. * Able to simplify complexity for clients and teams. * Obsessed with making the work sharper, not just faster. Language Skills * Japanese: Business fluent or native-level preferred. * English: Business fluent. * Must be comfortable presenting and writing across both Japanese and English working environments. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.