Senior Manager- Delivery Operations Management

Coupang

Company Introduction About Rocket Now Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2).  *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower) About CP One Japan CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.   Role Overview   We are seeking a Senior Network Engineer to design, implement, and manage corporate office network infrastructure supporting Coupang’s global operations. This role is responsible for ensuring high availability, security, and scalability of network environments while collaborating closely with Security, IT Infrastructure, and End-User Technology teams. The position involves network deployment, operations support, performance optimization, and advanced troubleshooting to maintain a reliable and efficient network experience across all corporate locations.    What You Will Do    Key Responsibilities Design, deploy, and support scalable and resilient network infrastructure for corporate offices Implement and manage enterprise Wi‑Fi solutions to ensure optimal user experience Manage and support WAN, SD-WAN, LAN, and network interconnectivity for seamless connectivity Proactively monitor network health and identify, troubleshoot, and resolve performance issues Provide support for site-level network incidents and user-impacting issues Generate periodic operational and performance reports Manage incident, change, and capacity planning processes Support office expansions, relocations, and infrastructure upgrades Collaborate with Infrastructure, End-User Technology, and Unified Communications teams Ensure high availability, reliability, and performance of site networks      Basic Qualifications    Bachelor’s degree in Computer Science, Information Technology, or a related field Relevant certifications such as CCNP, PCNSA, or equivalent 5+ years of hands-on experience in enterprise network engineering and support Strong understanding of routing and switching concepts Hands-on experience with Cisco Wi-Fi, routing, switching, and ISE Working knowledge of Palo Alto firewalls Solid understanding of network security principles, including firewalls, VPNs, and access control Strong network troubleshooting and problem-solving skills Business level communication in both Japanese and English      Preferred Qualifications    Experience working in multinational corporate environments Ability to operate effectively in high-paced, cross-cultural settings Excellent communication, collaboration, and stakeholder management skills      採用プロセス 書類選考 → 電話／Zoom面接 → オンサイト（またはオンライン）面接 → 内定 ※職種や状況により、プロセスが変更される場合があります。 ※面接日程や結果は、応募時にご提出いただいたメールアドレス宛にご連絡いたします。 勤務条件 * 雇用形態：正社員 * 試用期間：あり（期間・条件は別途通知） * その他の詳細：ご応募後、別途ご案内いたします。   留意事項 * 本求人は、募集枠が充足された場合、掲載終了日より前に募集を終了する可能性があります。 * 応募プロセスにおいて虚偽の情報が提出された場合、Coupangは採用内定を取り消す権利を有します。 * 法令に基づき、雇用保護の対象となる方（例：退役軍人給付受給者、障がい者等）には、優先的な選考を行う場合があります。 * 入社時または入社後の業務内容・職位は、候補者の経験や事業上の必要性に応じて変更となる可能性があります。変更後の職務内容・職位については、特別な制限を設けないものとし、入社前に適切なタイミングでご案内いたします。 * 応募後の詳細は、メールまたは面接時に別途ご案内いたします。     プライバシー通知 ご応募に際してご提供いただく個人情報は、以下のプライバシーポリシーに基づき、Coupangが収集・管理いたします： https://www.coupang.jobs/jp/privacy-policy/

Coupang

会社概要  About Rocket Now Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi,Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower) About CP One Japan CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers. 募集職種  The Accounting team in Japan ensures accurate financial reporting, compliance with Japanese statutory and tax requirements, and alignment with Coupang headquarters’ global accounting policies. The team collaborates closely with both local operations and global finance functions to maintain high standards of compliance, efficiency, and accuracy. This position is to take on broader responsibilities in financial operations, including payments processing, general ledger management, tax compliance, and financial analysis to support business needs. This role requires strong accounting expertise and the ability to collaborate across functions to ensure accurate reporting and compliance.  主な業務内容  * Manage and arrange payments for Rocket Now operations (including OR-related vendor invoices and business expenses). * Oversee the preparation, review, and posting of journal entries to ensure the accuracy of the general ledger. * Support tax-related matters, including filings, documentation, and coordination with tax advisors. * Monitor accounts payable, ensuring timely processing and compliance with internal controls. * Provide financial data analysis and reporting to support business decisions and ad-hoc requests from management. * Assist with month-end and year-end closing processes in coordination with regional and global finance teams. * Support audits and ensure compliance with internal policies and external regulations. * Supervise and provide guidance to the team members.  応募資格  基本資格  * Bachelor’s degree in Accounting, Finance, or related discipline.   * CPA or USCPA holder * 5+ years of accounting experience, preferably with exposure to payments, general ledger, and tax in a multinational or fast-paced environment.  * Solid understanding of Japanese GAAP, tax regulations, and accounting practices.  * Strong analytical and problem-solving abilities, with attention to accuracy and detail. Proficiency in Microsoft Excel and accounting/ERP systems. * Business-level in both English and Japanese    採用プロセス  書類選考 → 電話／Zoom面接 → オンサイト（またはオンライン）面接 → 内定  ※職種や状況により、プロセスが変更される場合があります。  ※面接日程や結果は、応募時にご提出いただいたメールアドレス宛にご連絡いたします。  勤務条件  * 雇用形態：正社員 * 試用期間：あり（期間・条件は別途通知）  * 契約期間：該当する場合は、契約期間を別途ご案内いたします。  * その他の詳細：ご応募後、別途ご案内いたします。    留意事項  * 本求人は、募集枠が充足された場合、掲載終了日より前に募集を終了する可能性があります。  * 応募プロセスにおいて虚偽の情報が提出された場合、Coupangは採用内定を取り消す権利を有します。  * 法令に基づき、雇用保護の対象となる方（例：退役軍人給付受給者、障がい者等）には、優先的な選考を行う場合があります。  * 入社時または入社後の業務内容・職位は、候補者の経験や事業上の必要性に応じて変更となる可能性があります。変更後の職務内容・職位については、特別な制限を設けないものとし、入社前に適切なタイミングでご案内いたします。  * 応募後の詳細は、メールまたは面接時に別途ご案内いたします。    プライバシー通知  ご応募に際してご提供いただく個人情報は、以下のプライバシーポリシーに基づき、Coupangが収集・管理いたします：https://www.coupang.jobs/jp/privacy-policy/    機会均等  Coupangは、多様で包括的な職場を目指しています。Coupangは機会均等雇用者です。

Coupang

Position Director, Account Management (SMB)   Company Introduction About Rocket Now Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)   About CP One Japan   CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.   Role Overview  We are seeking a strategic and results‑driven sales strategy leader to support the next phase of growth for our food delivery business in Japan. This role will play a critical part in shaping how we scale our Small and Medium‑sized Business (SMB) sales organization from Tokyo to nationwide, while supporting a large, multi‑hundred‑person Field Sales team. You will translate complex data into clear insights and practical sales strategies, partnering closely with senior stakeholders and cross‑functional teams. This is a highly visible role that combines strategic thinking, execution excellence, and people leadership in a fast‑growing, dynamic environment.   What You Will Do * Develop and refine sales strategies and execution plans for a large‑scale Field Sales organization * Plan and lead key projects related to merchant acquisition and regional expansion initiatives * Analyze market trends and competitive dynamics to generate actionable insights * Conduct performance analysis and provide consultative recommendations by merchant, region, and sales channel * Prepare, manage, and present project and performance reports to support leadership decision‑making * Partner closely with cross‑functional teams (Sales, Marketing, Operations, Product, Finance) to ensure smooth project execution * Collect, structure, and analyze large datasets to support strategic and operational decision‑making * Manage and lead team members while aligning priorities across a complex stakeholder landscape   Basic Qualifications * Fluent‑level proficiency in Japanese * 15+ years of experience in strategic planning, program management, sales operations, sales analysis, or field sales * 3+ years of people management experience, including leading senior or experienced team members * Strong logical thinking and problem‑solving skills with a structured, data‑driven approach * High proficiency in MS Office tools (Excel, PowerPoint, etc.), with strong presentation capabilities * Proven ability to extract insights from data and translate them into practical business strategies   Preferred Qualifications * Business‑level proficiency in English and/or Korean * Experience working in startup or high‑growth environments * Strong sense of ownership with the ability to manage multiple priorities simultaneously * Ability to thrive in fast‑paced, evolving organizations with changing business needs * Experience working with large sales organizations and senior executive stakeholders   Recruitment Process and Others     Recruitment Process   * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.    Working Conditions  * Employment Type: Full time employee * Probationary Period: 3 Months * Other details will be provided separately   Details to Consider  * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.  * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.  * Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer.   * Details will be provided separately after receiving your application by email and/or during the job interview.   Equal Opportunities  Rocket Now is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds:  * Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act.  * Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment.  * Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives.  * Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities.  * Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process.  We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/    Privacy Notice   * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/    Equal Opportunities for All (Drafter: Default setting from Coupang.jobs - no need to add)  * Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.