Senior Relationship Manager

Financial Times

About us The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide. At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world. In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing. Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere. Build a newsworthy career at the FT. Our commitment to diversity, equity and inclusion  We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups. The role Client Relationship Executive/Manager (CRE/M) is a region focussed key account specialist responsible for retaining and growing the bank of business in which they are allocated. They have the responsibility for the retention and upselling of existing business, requiring negotiation skills and excellent relationship management and account management. They focus on the development of an annual sales plan for their bank of business which identifies how the overall target will be achieved. Regular contact and building relationships with clients in partnership with Marketing and the Customer Success team is required to develop engagement activities throughout the year to support retention and upsell as well as cross-selling products. The role entails strong organisation skills and the ability to manage a large number of accounts with a strategic mindset in order to build relationships with key stakeholders. The candidate will also be working closely with our parent company to collaborate on projects or duties as assigned from time to time. Key responsibilities * To personally be responsible for the achievement of the retention and upsell business target set at the start of each new year. * To work with the appropriate support departments to ensure that customer issues are handled consistently and effectively in a timely and efficient manner. * To work closely with the Customer Success team to plan and prioritise activities to support the goal of retention and upsell. * To prioritise face to face and virtual meetings with clients, gain knowledge of the business operations and information needs of the client and actively network to build strong relationships at a senior level and with stakeholders in other departments within the company.  This will lead to a better understanding of requirements and establish new opportunities to support retention, upsell and cross selling * Maintaining awareness of an opportunity/accounts overall health and taking the appropriate action to mitigate the risk of downsell and/or cancellation. * Document all sales activity in salesforce, and keep opportunities updated with regards to likely close dates in a timely and efficient manner. * To keep up to date with market & competitor developments in the relevant sector and have the ability to speak with confidence on the FTs value proposition. * To keep up to date with developments and news relating to the individual accounts you are responsible for ensuring a tailored and strategic approach. * Feedback customer insight to assist with product development and cross selling new products. * Ensure dates of all renewals are well planned and work commences at least three months in advance.  Required skills and experience * Takes a consultative sales approach to achieve business development in order to expand accounts. * Strong approach to cross-selling into new products using strategic value positioning.  * Proven account management experience and of meeting or exceeding retention and upsell revenue targets with a strategic mindset. * Experience carrying out face to face and virtual client meetings often negotiating with senior management within the company. * Well developed influencing skills to gain commitment from clients and colleagues. * Eager to develop a thorough understanding of the value of the FT from existing clients in the relevant sector/region and utilise this information to grow, expand and upsell accounts. * Excellent presentation and communication skills.  * Ability to work collaboratively as part of a team to succeed. * High level of initiative, motivation, and ability to network both internally and externally to identify opportunities and maintain/build relationships. * Excellent organisation skills and ability to work under pressure to meet deadlines. * Fluency in English, both oral and written * Fluency in business level Japanese What’s in it for you? Our benefits Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here. We currently operate a hybrid model which requires staff to work onsite 50% of the time, subject to role requirements & regular review. While flexible working requests will be considered, not all patterns are suitable for all roles. We believe this balanced approach supports flexibility and protects our culture, making collaboration and communication easier, building stronger relationships and team cohesion, and supporting peer learning.  We reserve discretion on reasonable notice to change this approach either generally or for specific individuals or teams.  Accessibility We are a disability confident employer and Valuable 500 signatory. Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help. Further information At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications. Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all. Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com.  Interested in the FT but don’t see the right role yet? Join our Talent Community to receive exclusive updates, featured jobs, and insights into working at the FT.     #LI-CN1

WPP

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   Description  This role forms a key part of the Mindshare Japan Leadership Team. The Client Leader will be responsible for working collaboratively with local, regional and global colleagues to deliver best in class service and delivery to the several clients.  Leading the client relationship and maintenance of the quality of contracted services, lobbying additional assignments as well as developing an appetite for and building revenues from out-of-scope offerings and value add services for the assigned client are also core to this role. Additionally, it is expected to work on the new business pitch with the collaboration work with the regional and global teams in Mindshare networks as well as WPP agencies.  Finally ensuring commitments made to clients are specific and deliverable, ideally exceeded!  3 best things about the job:  1. Opportunity to manage the several teams. 2. Key strategic role in Mindshare’s business and Japan's leadership 3. Exposure with regional and global teams across Mindshare network and WPP agencies   Measures of success:  In three months,  * Gained the respect of your team, leadership team and global/ regional stakeholders  * Created relationships with key clients  * Set your own agenda and roadmap for media  In six months,  * Met revenue and client satisfaction targets  * Ensured that each member of the team can successfully followed up on their professional growth plan  In twelve months,  * Optimized the team structure as required  * Be described as our clients’ lead business partner across key accounts  Objectives  * Lead a brand with services scope focused on communications planning and online media campaign implementation management, by leveraging performance data analytics and your digital expertise.  * Define the strategic approach on the account to meet the client’s business objectives and strategies and oversees the implementation of the annual planning as well as the implementation approach in conjunction with the client team  * Support management for the profitable and efficient running of each account through the allocation of resources, process and systems across the portfolio.  Client Management  * Anticipate the client’s needs and set up internal process to meet / exceed them  * Own the end-to-end client interaction and engagement to ensure the long term success of the relationship  Operational Excellence  * Lead conversations with global and regional teams and cascade clear understanding of strategic principles, guidelines and deliverables to the team  * Manage team to ensure deliverables are met  * Improve interfaces between planning, buying and digital teams within Mindshare and wider GroupM  * Build capabilities in diversified offerings such as content, digital, analytics, etc.  People Leadership  * Identify, retain and develop talents at all levels in order to effectively deliver to the customer with operational excellence.  * Manage and develop the team individually and collectively  * Maintain high level of motivation throughout team members  Qualifications and Requirements  * 7+ years of senior management experience  * Bachelor’s degree in a business, numerical or analytical degree  * Excellent communication and negotiation skills, ability and flexibility to manage both local and global stakeholders  * Ability to influence and manage senior client stakeholders (media managers, marketing directors and country heads)  * Demonstrable people management experience gained within a matrix management structure and specific capability at developing and sharing knowledge and developing team(s) and resource capabilities  * Bilingual preferred with fluency in English.    More about Mindshare  We were born in Asia in 1997, a start up with a desire to change the media world. Now we are a global agency with more than 7,000 employees in 116 offices across 86 countries, operating as one team - #teammindshare. We believe that in today’s world, everything begins and ends in media. We aim to be our clients’ lead business partner, to grow their business, and drive profitability through adaptive and inventive marketing. We do this through speed, teamwork and provocation and by operating as a network of networks rather than a rigid hierarchy. We create new things and have fun doing it. Whenever and wherever you join us, you open a door to opportunities in any and of all aspects of media, technology and innovation. We will support you, recognize you and reward you, making Mindshare the place where you do the best work of your career.  Mindshare APAC has won 500 awards in the last year alone, including “Agency Network of the Year 2017” by both the MMA SMARTIES™ and Campaign Asia for the fifth and third consecutive year, respectively. Mindshare is part of GroupM, the media investment management arm of WPP, the world’s leading communications services group. To learn more about Mindshare and our philosophy of Original Thinking, visit us at mindshareworld.com and follow us on Twitter @mindshareand facebook.com/mindshareapac and linkedin.com/company/mindshare.    About GroupM Japan  GroupM Japan is a part of the GroupM that leads and shapes media markets by delivering performance enhancing media products and services, powered by data and technology. Our global network agencies and businesses enable our people to work collaboratively across borders with the best in class, providing them the opportunity to accelerate their progress and development. We are not limited by teams or geographies; our scale and diverse range of clients lets us be more adventurous with our business and talent. We give our talent the space, support and tools to innovate and grow.  We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.

WPP

WPP is the trusted growth partner for the world’s leading brands.  We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.   About WPP Production We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world. WPP Production is part of WPP. Description This role will be working directly with creative and technology teams and a wide array of business stakeholders, delivering high-volume and ever expanding websites and email communications successfully in a rapidly-changing, fast-paced, time-sensitive environment.          Key Responsibilities include: * Lead, manage and maintain the assigned projects to deliver the flawless localization across our global marketing websites and email communications for all of global product launches, seasonal campaigns, corporate initiatives and sustain projects. * Prioritize projects and changes effectively in real time and align with stakeholders in Japan and WW teams. * Build strong relationships and effectively collaborate with creative, development, and cross-functional teams within Japan and WW. Minimum Qualifications: * A Bachelor’s degree or equivalent experience is required.          * Business Level proficiency in Japanese and English. * 7+ years of relevant work experience in a leading digital creative agency, in-house marketing communications, or digital marketing department is preferred. Preferred Qualifications: * Excellent written and verbal communicator with great interpersonal, negotiation and presentation skills in Japanese and English. * Demonstrated track record of leadership at a project delivery level: strong team playing abilities with ability to communicate high-level concepts and overall business direction. * Exceptional relationship-building skills and ability to develop strong working partnerships. * Outstanding cross functional team working skills with an ability to collaborate closely with other teams to solve problems and implement programs that achieve core business objectives. * Strategic thinker, comfortable navigating and ensuring alignment with overall business strategy. * Excellent project and time management skills to deliver complex programs with ambiguity in fast paced and changing environments under tight deadlines. * Able to organize information quickly and summarize succinctly. * Committed to excellence and an outstanding attention to detail. * Solid understanding of end-to-end web technologies. Flexibility to working during non-business hours as needed, to support projects such as global product launches, campaigns, and other business critical requests. Manage risk and resources in real time, and refine the end to end delivery processes and workflows based on feedback, and drive innovation and improvement.        * Hands on experience managing and developing for large-scale and high-volume corporate digital platforms using enterprise level content management systems .　                  * Knowledge and understanding of data analytics and AI are preferred.　　　　　                                                         #LI-DNP We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.