Team Manager, Customer Service (Canada)

ABOUT EUCALYPTUS We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care.   Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness.   Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. OUR GROWTH STORY: * 130% YoY revenue growth and a 90% reduction in cash burn - culminating in our $1.15bn acquisition by Hims & Hers in 2026, giving us the platform to take long-term care global * Supported over 350k patients living with obesity across our 5 markets * Received selective NICE endorsement to provide services to the NHS * Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. ABOUT THE ROLE This is a high-impact design role on our Hims & Hers Canada team. Core treatments — weight loss, hair loss & sexual health — are categories where trust is everything, and where good design changes whether someone asks for help at all. We're looking for a Product Designer who understands that and brings the skill, judgment, and craft to act on it. You'll help shape the end-to-end experience across these categories: the intake flows, the treatment journeys, the moments of reassurance, and the points where someone decides to stay or leave. You'll work closely with Product, Engineering, Clinical, and Research, contributing your point of view on what "good" looks like and pushing back when something isn't right. We also want someone who is genuinely curious about AI — not as a talking point, but as a working tool. How you use AI in your process, your prototyping, your research synthesis — that matters to us. YOU WILL * Contribute to the design of core treatment categories end to end — intake through ongoing care — with a clear point of view on what each experience should feel like * Take ownership of well-scoped projects and features, working with guidance on larger or more ambiguous initiatives * Translate clinical complexity into experiences that feel clear, calm, and human — not clinical. These are sensitive categories. The design has to earn trust quickly * Use AI tools actively in your workflow: faster prototyping, richer research synthesis, generative ideation, interaction exploration. We're not prescriptive about which tools — we care that you're experimenting and finding what works * Push the standard of what's possible. Not just "this flow works" — but "this experience is something people won't forget" * Partner with Product, Engineering, Research, and Clinical to navigate tradeoffs and make the work better by being in the room * Contribute to design systems and shared patterns. Your work should raise the floor for the whole team YOU HAVE * 4-5 years in product design on consumer-facing products, with clear examples of owning discrete features or flows end to end * Holistic design thinking — you move fluidly between system-level strategy and pixel-level craft. Neither bores you * Strong UX instincts in sensitive or high-trust contexts — health, finance, identity. You know how to design for someone who is nervous or uncertain * AI fluency as a practitioner. You're already using AI tools in your daily process — for prototyping, ideation, or research synthesis — and you have opinions about what's actually useful versus hype * Strong communication skills. You can walk a room through a design decision and make them understand why * Strong Figma proficiency. Fast, clean, and systematic * Comfort with ambiguity and a bias toward doing. You don't wait for perfect briefs. NICE TO HAVE * Experience in telehealth, pharma, or healthcare — especially categories with stigma or emotional weight * Background in 0–1 product building at a startup * Hands-on experience building or evaluating AI-powered product features — not just using AI as a workflow tool OUR BENEFITS (THERE ARE MORE BUT HERE ARE SOME HIGHLIGHTS) * Competitive salary & equity compensation for full-time roles * Unlimited PTO, company holidays, and quarterly mental health days * Comprehensive health benefits including medical, dental & vision, and parental leave * Offsite team retreats   At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.

Come join Too Good To Go Canada’s Growth team.  🌏 Mission: At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions to be exact.  💻 Product: Too Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50%+ off retail value. Alongside our app, we operate an end-to-end surplus food management solution, and influence legislation to reduce food waste. 📈 Scale: We’re growing fast: Our community of 124+ million registered users and 252.000 active partners across 19 countries, have together already saved 473+ million meals from going to waste - avoiding over 1.278 Million tonnes of CO2e! Our partners in North America include Tim Hortons, METRO and Whole Foods Market. ⭐️ Impact: We are a certified B Corp social impact company. Too Good To Go was named in FastCompany list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIME’s 100 Most Influential Companies. Most recently, we won Apple’s coveted Cultural Impact Winner. We are now looking for an exceptional Bilingual Partner Growth Specialist (English/French) to join our team in Toronto, Canada (Hybrid). Your mission The Partner Growth Specialist acts as the main contact for a portfolio of our partner stores and works closely with them to resolve issues and improve performance. You will focus on partner relationship building and retention, and use data analysis to provide excellent service across the entire partner journey; ultimately to keep partners happy, consistently supplying, and inspire them towards a more sustainable behaviour, to help us grow our mission. Your role Responsibilities + Duties * Drive store portfolio success through phone, email and text communication, to optimize store operations and take proactive measures to enhance the experience for your partners * Build strong relationships by understanding partner priorities and needs while serving as a subject matter expert to proactively identify opportunities to grow supply and meals saved. * Manage store retention cases; Proactively identify and intervene in store retention cases, addressing at-risk accounts to resolve issues, prevent churn, and maintain healthy partnerships. * Develop in-depth knowledge of our internal tools such as Looker, Salesforce, Ninja and MyStore. * Contribute meaningfully to projects focused on improving key KPIs from start to finish with some manager and team support, completing call lists and campaign actions in a timely manner. * Work closely with the Care Team on specific cases as a partner advocate to continuously help improve user experience + education. * Be a team player: offer coverage for other partner managers who are out of the office, assist with projects, occasionally host weekly team meetings, etc Key Capabilities * Bilingual or business proficiency in French * Experience in a B2B client-facing role, such as Sales, Account Management or Customer Service * Experience working with CRM platforms (e.g. Salesforce) data analytics platforms (e.g. Looker, Tableau) and Excel/Google Sheets * Terrific talkers (and listeners) with the ability to effectively and quickly connect with partners over the phone * Excellent written communication skills; someone who can be clear and friendly in a text conversation or email exchange with partners * Excellent interpersonal and communication skills, an empathetic and patient approach * Autonomous and independent - you are able to schedule your time and juggle multiple tasks at a time * A positive and proactive mindset, ready to adapt to the needs of a fast-growing organization and take initiative * A team-player who is keen to learn, collaborate and bring their ideas to the table Preferred Qualifications * General knowledge of the food and/or hospitality industry * General knowledge of tech marketplace/SAAS customer success principles What it takes to succeed We are looking for people who are energized by the opportunity and driven by the discipline it takes to achieve it. Too Good To Go is building a high performing team where the right people thrive by holding themselves and each other to these standards. If you are looking for a place to grow, own your work, and make an impact—you’ll fit right in. To succeed here, you’ll need to embody these four principles: * Choose Excellence over Ease: You take initiative and prioritize long-term impact over short-term comfort, consistently pushing for exceptional quality rather than settling for "good enough." * Demonstrate Integrity and Responsibility: You do the right thing when no one is watching. You recognize your own agency to influence outcomes and take responsibility —meeting setbacks with solutions and humility rather than excuses. * Seek Honesty: You ask questions and prioritize truth over comfort, welcoming candid feedback, and addressing performance directly to ensure we never stop improving. * Bring Energy and Joy to the Journey: You take responsibility for the energy you bring to the team, finding meaning in the work while celebrating our shared wins and lessons. Our values: * We Win Together * We Raise the Bar * We Keep It Simple * We Build A Legacy * We Care What we have to offer  * A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role. * Working alongside an international community of users, partners and 1,400+ colleagues across 19 countries that are on the same important mission. * Personal and professional development opportunities in a fast-paced scale-up environment. * An inclusive company culture where you can bring your authentic self to work * A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care. Benefits * Flexible Work & Time Off * Work in a hybrid model, splitting your time between our downtown office and home * Take 20 paid vacation days each year * Give back with paid volunteer time through our Shareback program * Take paid parental leave with top-up support beyond government programs * Work abroad for up to 30 days a year * Wellbeing & Support * Access comprehensive supplemental health benefits, starting on day 1 * Get support through our Employee and Family Assistance Program (EFAP), which includes mental health care, legal and financial advice, career coaching, and more * Stay active with subsidized monthly ClassPass credits * Plan for your future with RRSP matching * Connection & Community * Join regular social events and team celebrations * Enjoy coffee and snacks in our welcoming office space * Get involved and connect with our teammates around the world in our P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse Employee Resource Groups (ERGs) A reasonable estimate of the base salary range for this role is an annual base salary of CAD 55,000 - CAD 60,000 and varies depending on a number of factors, not limited to experience and language skills. Actual salaries and on target earnings (OTE) will vary.  We welcome all applicants and are happy to provide reasonable accommodation at any point in the application or interview process. Please email accessibility@toogoodtogo.ca with any accommodation needs. Please note that Too Good To Go does not provide visa sponsorship or support visa extensions. #LI-MN1 #LI-LO1 #LI-Hybrid A Movement for Everyone We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong. We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.