Senior Client Account Manager, Large Customer Sales (Retail)

Senior Client Partner, Large Customer Sales (Retail)

Reddit

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com. We're looking for an experienced seller to join the Retail vertical of our Large Customer Sales team in Canada. As a Senior Client Partner, you will be responsible for forming relationships with key brands and agencies while ensuring they meet their business objectives using Reddit's advertising suite. This role is required to be based in Toronto, Ontario. Responsibilities: * Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with clients to drive year-over-year revenue growth * Proactively construct upfront and joint business plans with top clients * Establish mutually beneficial relationships with new clients, educating them on Reddit and the Reddit ads platform * Leverage agency and client direct relationships to identify new buyers of Reddit advertising products * Leverage data from internal and external sources to inform client strategies and pitch proposals * Consistently meet deadlines for all projects, ensuring that clients receive the highest level of customer service * Act as an internal lead by actively volunteering in team meetings and Reddit special projects * Own client meetings from agenda to final presentation, instilling confidence and setting all interactions up for success by appropriately setting client expectations, identifying outcomes, and communicating clear next steps * Act as the primary point of contact for clients to communicate major platform updates, releases, changes, and/or opportunities that will deepen or expand the relationship * Provide strategic, proactive, and consultative advice to clients in order to uplevel and grow the relationship * Persistently explore and uncover the needs of your clients, leveraging deep product knowledge to align their goals with new and unique opportunities on the platform * Collaborate with Account Management and Ad Operations to meet and exceed clients’ marketing goals * Shape Reddit’s ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders * Provide thought leadership and act as a Reddit evangelist with partners and at industry events * Share your industry, client, and product expertise by mentoring and training other team members * Collaborate closely with other Client Partners and Account Managers to craft a cohesive strategy across shared accounts * Build and leverage deep internal relationships, both within your direct team and cross-functionally, working together to deliver on client and business goals Required Qualifications:  * 8-12 years of experience in digital media with at least 3-7 years of experience in sales * Experience owning partnerships with complex enterprise Retail organizations * Proven experience managing relationships up through C-level executives * Deep ads industry expertise within relevant verticals, product types, and/or measurement solutions * Deep existing relationships within the agency and client direct space * Subject matter expertise in the social media landscape and native advertising * Experience building and executing long-term account growth strategies * Demonstrated top-performer achievement against sales targets * Ability to lead special projects * BA / BS degree or equivalent work experience Benefits: * Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support * Family Planning Support * Gender-Affirming Care * Mental Health & Coaching Benefits * Comprehensive Medical Benefits & Health Care Spending Account * Registered Retirement Savings Plan with matching contributions * Income Replacement Programs * Flexible Vacation & Paid Volunteer Time Off * Generous Paid Parental Leave #LI-ES1 #LI-onsite In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors. Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Senior Client Account Manager, Large Customer Sales (Telco, Media & Entertainment)

Reddit

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com. We are looking for a Senior Client Account Manager to join our Large Customer Sales team in Canada. This person will closely collaborate with a Client Partner on campaign execution and optimizations to help agencies and advertisers achieve their marketing objectives on the fast-growing Reddit platform.  This role is required to be based in Toronto, Ontario. Responsibilities: * Collaborate closely with Client Partners to meet and exceed your client's marketing goals * Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with clients to drive year-over-year Reddit revenue growth * Lead and execute campaign launches from start to finish, delivering insightful optimization recommendations to agency and client partners * Act as the primary point of contact for internal account operations, including managing revenue delivery, troubleshooting issues, and escalating when necessary * Educate brands and media agencies, effectively communicating Reddit’s value proposition and best practices for advertising on the platform * Consult clients on their awareness and direct response objectives, partnering closely with Client Partners to craft thoughtful and creative media plans * Collaborate with Ad Ops to ensure effective campaign delivery and resolve any technical hurdles * Dive deep into campaign performance data, audience and competitor insights, seasonality, and market and performance trends to develop KPI-driven campaign recommendations * Proactively seek and represent client needs and asks to cross-functional stakeholders * Shape Reddit’s native ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders Required Qualifications: * 7-12 years of experience in advertising sales and account management * Strong understanding of customer marketing funnel and traditional marketing ecosystem * Expertise with performance/direct response campaigns * Comfortable with problems of diverse scope where analysis of data requires evaluation of identifiable factors * Understanding of Digital measurement, tracking fundamentals and mobile measurement partners * Tenacious and entrepreneurial approach to working through product, process, and client challenges * Experience cultivating strong relationships with external partners * Exceptional communication and interpersonal skills * Ability to work in a fast-paced and unstructured work environment * High attention to detail * Proficiency in Excel preferred * BA / BS degree or equivalent work experience Benefits: * Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support * Family Planning Support * Gender-Affirming Care * Mental Health & Coaching Benefits * Comprehensive Medical Benefits & Health Care Spending Account * Registered Retirement Savings Plan with matching contributions * Income Replacement Programs * Flexible Vacation & Paid Volunteer Time Off * Generous Paid Parental Leave #LI-ES1 #LI-onsite In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors. Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Senior Customer Success Manager - eCommerce

TrueLayer

WHO WE ARE: TrueLayer is Europe’s fastest-growing Pay by Bank network. We power smarter, safer and faster payments by combining real-time bank payments with financial and identity data. E-commerce, iGaming and Financial Services businesses use our products to onboard new users, accept money and make payouts in seconds, and at scale. Live across 22 countries and with 1 new user joining TrueLayer’s Pay by Bank network every 3 seconds, we’re in a very exciting growth stage. This is why we’re expanding the team across our offices in London, Milan, and Dublin. Listed in Sifted as one of the 100 fastest growing start-ups in UK & Ireland, and CNBC’s World Top Fintech Companies, we’re trusted by industry leaders like RyanAir and Just Eat Takeaway for continued innovation within our payment products. To date, we’ve raised over $300 million from world-renowned investors including Stripe, Tiger Global, Northzone, and Tencent. But this is just the beginning. We’re looking for people who are excited about joining the Pay by Bank revolution and helping us change the way the world pays. Could this be you?  DESCRIPTION TrueLayer’s Customer Success team is responsible for the post-sale lifecycle of our clients. We rely on Customer Success to ensure clients are given world-class service and ensure that their experience of using TrueLayer’s products exceeds their expectations. Customer Success Managers (CSMs) are “Trusted Advisors”, working to map out use cases and assist our Customers to realise the value of our service. We’re looking for innovative professionals who see the big picture of where Open Banking is headed. CSMs will support our most strategically important clients, demonstrating thought leadership, delivering insights and assisting them to adopt our products. They are the conduit into the TrueLayer business, advocating on behalf of the client to ensure their needs are met. CSMs work closely with a wide range of teams from Product, Sales, Operations and everyone in-between to deliver value and have a detailed understanding of how and why a customer uses our products. Most importantly, CSMs are excited about delivering incredible service and creating success for clients by driving the adoption of our payment method at the checkout and growth. If you enjoy accelerating growth with clients and are excited to play your part in our story as we expand our platforms across Europe and the world, we want to hear from you! Our mission is to grow the open banking economy. We’re currently the leading open banking provider in the UK, and we’re just getting started… As a Senior CSM, you will: * Drive end-user adoption and retention at the checkout of our largest enterprise merchants through best-in-class customer experience;  * Manage a portfolio of well-known brands, some of the largest companies in the world; * Own and grow your portfolio of key merchants, meeting strategic and growth goals on share of checkout and revenue growth through cross-sell and upsell initiatives;   * Build and leverage relationships at all levels of our client organisation; from C-level executives (CFO, CIO, CTO, CMOs, and VPs) through to operational, to increase revenue and adoption of our product; * Provide strategic and consultative thought leadership and data-driven insights to help influence the payments strategy of large enterprises working in iGaming, Financial Services and eCommerce industries;  * Collaborate with Sales, Product, and Marketing teams to channel the most important insights for revenue and end-user usage growth, impact product roadmaps, and ensure our solutions meet the needs of our Enterprise customers; * Leverage operational and project management excellence in bringing large enterprise clients live and promote growth through client account planning, optimal rhythms and action-oriented KPIs     Who You Are * Obsessed with delivering client and Truelayer growth through user adoption  * Enjoy engaging others and developing positive working relationships at all levels of an organisation * Enthusiastic about leading strategic payments conversations, presenting business reviews, and improving share of wallet at the checkout * Skilled in leveraging your business knowledge and analytical abilities to strategically assess and help reach Truelayer and client goals * Excited to prioritise and coordinate multiple projects across different teams, while motivating and collaborating with others to achieve results * Previous experience with driving growth and adoption at the checkout with large clients in the payments or fintech space.  We would be really excited if you have: * Previous work in the Payment Industry * Relevant vertical experience (particularly within eCommerce, Retail, Travel, Marketplaces) Don’t meet all the requirements? Multiple studies have shown that women and people of underrepresented groups are sometimes less likely to apply to jobs unless they meet every single requirement.  At TrueLayer, we are committed to building a diverse workforce, so if you are excited about this role and have the essential skills, but not the entire checklist - we’d still love to hear from you! Don’t meet all the requirements? Multiple studies have shown that women and people of underrepresented groups are sometimes less likely to apply to jobs unless they meet every single requirement.  At TrueLayer, we are committed to building a diverse workforce, so if you are excited about this role and have the essential skills, but not the entire checklist - we’d still love to hear from you! BENEFITS What you can expect from us: * Meaningful equity in the company 💰 * Flexible hours and hybrid working. Split your time 50/50 between working from home and our welcoming offices in London and Milan , spending 2-3 days per week in the office. * Need to collect the kids from childcare? Love a workout in the gym first thing?  No worries, we trust you to do your best work within our hybrid framework 🧘 * 24 days holiday as standard  ✈️ with flexible bank holidays, so you can take those days whenever you like 🌍 * 12 fully-paid wellbeing days a year and your birthday off (on top of the holiday allowance) 🕊️ * 2 volunteering days to support causes important to you * 90 day ‘work from abroad’ policy 👩‍💻☀️ * Generous parental leave, above and beyond statutory requirements and with no minimum tenure 👪 * Competitive pension contribution at 4% & 4% 🧓 * Private health insurance from the day you start 🧑‍⚕️ * Membership of mental wellbeing platform Spill  * A £1000 budget to spend on learning & development each year 📚 * Free lunch from Just Eat 🥙 (If you choose to work from the office 3 days a week) At TrueLayer, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. We strongly encourage applications from underrepresented groups (e.g. people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from all socio-economic backgrounds). If you’d like to discuss alternative working patterns, please let us know. We will always aim to make appropriate adjustments to ensure we are fully inclusive to people with different needs during our interview process. So if you need us to make any adjustments to suit your individual needs please let us know - we’ll be happy to support you.