
Opentable · Toronto
About OpenTable: With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is...
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc.
(NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers
restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover
and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its
portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
The Role
Reporting to the Sr. Director, Revenue Strategy, Operations, and Analytics, this position is responsible for supporting a variety
of sales and services related programs, operations, initiatives, and analytics in the United States. Candidates for this role must
have experience manipulating large sets of data to discover trends and make recommendations. The role will work cross-functionally
with multiple departments including executive leadership, sales, marketing, operations, finance, product, and data analytics to
support the design, implementation and continued optimization of multiple business needs. This includes delivering data-driven
insights to internal partners to inform short and long term strategy and action plans. The ideal candidate will be able to
recognise and understand the relationship between clean data, clear & efficient processes, and reporting.
The Sr. Analyst level position is expected to have an excellent understanding of the OpenTable Sales and Services organization,
the ability to learn quickly, and to be able to work in ambiguity. You'll be able to navigate the roles, reporting, and reality of
the business in the field. This position needs to have excellent communication, project management and data analysis skills and be
comfortable building recommendations. Experience with Salesforce, Tableau, SQL queries, and a finance or analytics background
preferred.
Responsibilities
performance metrics and the health of specific business segments
operations teams
measurable results across diverse business segments
needs, process and system enhancement requests
documentation management
Minimum Qualifications
preferred
requirements
Preferred Qualifications
skills
Benefits and Perks
The expected range of compensation for this position based in Toronto, Canada, including commission and/or bonuses, is
$84,000-$95,000 CAD. There are a variety of factors that go into determining a compensation range, including but not limited to
external market benchmark data, geographic location, and years of experience sought/required.
We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life
insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays);
and parental leave benefits. This role is eligible to be considered for an annual bonus.
Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit
from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your
responsibilities may align with conventional business hours, there will be instances where you are expected to manage
communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with
international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and
consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring
different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture
where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out
to your recruiter to request any accommodations.
#LI-Hybrid
*This role is Hybrid and will require 2x per week from our Toronto, ON. office With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. This position is responsible for supporting a variety of sales and services related programs, initiatives, and analytics. Candidates for this role must have experience manipulating large sets of data to discover trends and make recommendations. The role will work cross-functionally with multiple departments including executive leadership, sales, marketing, finance, product, and data engineering to support the design, implementation and continued optimization of multiple business needs. This includes delivering data-driven insights to internal stakeholders to inform short and long term strategy and action plans. The ideal candidate will be able to recognize and understand the relationship between clean data, clear & efficient processes, and reporting. The Sr. Manager level position is expected to have an excellent understanding of the OpenTable Sales and Services organization, or the ability to learn. S/he must be able to navigate the roles, reporting, and reality of the business in the field. This position needs to have excellent communication, project management and data analysis skills and be comfortable building recommendations. Experience with Salesforce, reporting tools such as Preset, SQL queries, and a finance or analytics background required. Responsibilities * Sophisticated analytics to support global Restaurant Sales and Services and Marketing decisions * Monitor and understand the health of the teams and markets by creating helpful reporting tools that derive action items and insights * Maintain and assure data quality in dashboards and reports for internal use * Align metrics used by RSS and Marketing teams to the other departments; collaborate with other departments to find an aligned source of truth * Prepare & present data analysis for audiences ranging from field sales members to senior leadership * Call out abnormalities and trends in data to identify business opportunities and best practices * Make data-driven decisions: translate data sets into impactful insights, recommendations, dashboards, and reports for the larger sales and operations teams * Communicate upwards and to peers on project strategy, status, expectations, deadlines, and results * Collect feedback and handle flow of inbound requests from the Global Restaurant Sales and Services (RSS) team for process and system enhancement requests; drive process optimization and training * Build and maintain financial models, forecasts, and dashboards for various business scenarios * Act on feedback from the team for process and system enhancement requests * Have a strong understanding of revenue operations: goaling, commission plans, territory management, and recognition programs and SPIFs that help enable sales strategy * Improve Salesforce.com (SFDC) processes and data Skills * Knowledge of SQL required * Experience in big data and understanding of databases * Experience in operations: sales goaling, territory management, commission plans, SPIF, etc * Must be able to speak the Salesforce.com language in order to make recommendations for processes and communicate effectively with our Business Optimization and Product teams * Advanced Excel skills required, including proficiency with pivot tables and VLOOKUP. Equivalent Google Sheets experience required * Professional experience in data analysis and ability to see beyond the numbers to drive sound decision-making * Demonstrated ability to think strategically about complex issues and make thoughtful recommendations and action plans * Operational experience in measuring and improving efficiency, utilization, scale initiatives etc. * Excellent communication and social skills; proven track record to successfully work and partner across multiple functions in an organization * High energy and contagious enthusiasm. Willing to take on tough projects and be a peer leader in order to support growth * Shown strong verbal and written communication skills; including detailing business processes, use cases, and business requirements * Excellent analytical and reporting capabilities, problem solving, negotiation, task and project coordination, and organization skills * Self-motivated and able to perform well under pressure and against bold deadlines, with minimal oversight from management * Excellent business liaison skills. Ability to digest system complexity and articulate to business users in concise and simple language * People management experience a plus * 8+ years of experience in an analytics role * 8+ years using data to make recommendations * College degree required BENEFITS AND PERKS * Work from (almost) anywhere for up to 20 days per year * Focus on mental health and well-being: * Company-paid therapy sessions through SpringHealth * Company-paid subscription to Headspace * Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) * Paid parental leave * Generous paid vacation + time off for your birthday * Paid volunteer time * Focus on your career growth: * Development Dollars * Leadership development * Access to thousands of on-demand e-learnings * Travel Discounts * Employee Resource Groups * 20 days of paid time off * Private health and dental insurance * Life and Disability insurance The expected range of compensation for this position based in Toronto, Canada, is $130,000-$145,000 CAD. There are a variety of factors that go into determining a compensation range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus. Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations. #LI-BR1
Job Title: Senior Financial Analyst, FP&A Revenue Reports to: Sr. Manager, Financial Reporting & Planning, Revenue Vacancy status: This posting is for an existing position. Purpose of the Role The Senior Financial Analyst, is a strategic finance partner supporting LifeLabs’ revenue function. This role leverages advanced analytics and financial modeling to uncover growth opportunities, optimize pricing strategies, and enhance profitability across business segments. Key responsibilities include performance monitoring, budgeting and forecasting, long-term planning, and developing business cases for new initiatives. The analyst plays a pivotal role in driving data-informed decisions that support LifeLabs’ evolving business strategy and market competitiveness. Your responsibilities will include: Monthly Business Unit Performance Reviews: * Build collaborative partnerships across multiple revenue teams * Develop a structured framework for monthly performance analysis and communication * Perform variance analysis and ongoing performance monitoring Create visual dashboards to track key metrics and progress against segment-specific initiatives * Partner with the business to identify financial risks and opportunities * Recommend mitigation strategies to address identified risks * Lead communication of financial results to relevant stakeholders Annual Budget, Forecast updates and 3 year plan development: * Lead the annual budgeting process across multiple lines of business * Manage recurring forecast updates and financial planning cycles * Develop and maintain LifeLabs’ three-year financial plan * Guide strategic planning efforts and ensure alignment with business priorities to ensure accuracy and integrity of financial assumptions * Align financial objectives across key stakeholder groups, including Commercial and Operations * Translate business strategies into actionable financial plans Annual Budget, Forecast Updates and 3-year Plan Development: * Lead the annual budgeting process across multiple lines of business * Manage recurring forecast updates and financial planning cycles * Develop and maintain LifeLabs’ three-year financial plan * Guide strategic planning efforts and ensure alignment with business priorities to ensure accuracy and integrity of financial assumptions * Align financial objectives across key stakeholder groups, including Commercial and Operations * Translate business strategies into actionable financial plans * Support long-term growth and operational efficiency through disciplined financial planning Analytics and Business Case * Develop robust analytical frameworks and tools to support data-driven decision-making * Provide strategic insights across a broad range of initiatives, including: Revenue management and pricing strategies, New ventures and margin optimization, Test rationalization and divestitures, Capital investments, RFP responses, and contract negotiations * Enable innovation and strategic initiatives through ad hoc analysis * Support the development of comprehensive business cases to clearly articulate capital requirements, investment returns, and payback periods What you bring to the role: * University Degree in business or finance. * Accounting Designation, CPA and/ or MBA (or working towards one of these designations). * 3-5 years of progressive experience in Commercial Finance/FP&A. * Strong analytical and business planning skills to solve problems, research and escalate issues, when necessary * Good understanding of finance processes and data modelling requirements * Ability to manipulate data to drive insights into explaining business trends and variances * Experience in supporting business development opportunity including development of financial model for new line of businesses and pricing analysis. * Developing management presentation capabilities * Experience with ERP systems (Oracle, Oracle Cloud, Power Bi, EPM application suites preferred) * Strong computer and reporting skills with an advanced proficiency in MS Excel and PowerPoint * Experience working in an environment with a strong operational and regulatory focus (i.e. manufacturing, pharma and Retail/CPG industry), is an asset Why Join Us? At LifeLabs, you’ll be part of a collaborative, forward-thinking team focused on innovation and purpose. We value flexibility, inclusion, and professional growth, creating an environment where your contributions are recognized and your ideas matter. What We Offer: Salary range: $ $81,431- $ $103,825 CAD annually (commensurate with experience). #LI-MP1
We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.) Our Mission: To actively connect people to their next great opportunity. Who We Are: ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. ZipRecruiter has the #1 rated job search app on iOS & Android. Summary: ZipRecruiter is seeking a strategic and forward-thinking Senior Manager of Revenue Operations to lead operational strategy and execution for our Small & Medium Business (SMB) go-to-market teams. As the central owner of our SMB go-to-market operations architecture, you will play a critical role in driving revenue growth through efficient and scalable processes. The ideal candidate is a detail-oriented people leader with a passion for process improvement and strong experience managing cross-functional operational projects. You will work with our Sales and CS leaders to prioritize and scope initiatives to support revenue growth, and will manage multiple analysts with a range of skillsets in executing on those initiatives. If you love connecting the dots between strategy and operational execution, this role is for you. RESPONSIBILITIES: * Strategic roadmap ownership: Work with SMB Operations analysts and Sales leaders to identify the most valuable process and operational improvements for our GTM teams. * Cross-functional leadership: Lead complex strategic projects (for example, launching new sales teams) from conception to execution through collaboration across multiple departments. Team leadership and coaching: Manage and coach a team of analysts by aligning their day-to-day work with ZipRecruiter’s overall strategic initiatives and fostering their ongoing professional development. * Process and system optimization: Constantly search for processes, workflows, and tools that can be improved to enhance the efficiency and effectiveness of our go-to-market efforts. * Operational issue resolution: Ensure that systems and process errors are resolved quickly so that our frontline teams can sell without friction. QUALIFICATIONS: * 7+ years of experience in Revenue Operations, Sales Operations, or a similar role. * 4+ years of experience managing a team. * Proven experience in designing, implementing, and managing ongoing operational processes. * Excellent analytical and problem-solving skills, with the ability to develop operational solutions to complex business problems. * Exceptional communication and interpersonal skills, with the ability to effectively collaborate with and influence stakeholders at all levels of the organization. * Proven ability to manage multiple projects simultaneously in a fast-paced, high-growth environment. * Bachelor's degree in Business Administration, Marketing, Information Systems, or a related field. As part of our team you'll enjoy: * Competitive salary * Exceptional benefits package * Flexible Vacation & Paid Time Off * Employer-matched 401(k) plan * A fun environment where work-life balance is valued #LI-Remote The US base salary range for this full-time position is $150,000-$172,500 Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations. Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits. ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics. Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice