Account Services Co-ordinator

Job Title: Meetings and Events Project Co-ordinator Brand: Emota Location: UK: Ashby-de-la-Zouch or Manchester (min 2 days a week in your nearest office, with the remaining 3 days able to be worked remotely) Reporting to: Senior Project Manager Direct report(s): None A BIT ABOUT THE ROLE … You will work for one or more of our clients, organising and co-ordinating the logistics of registration, travel, transfers and accommodation to provide a delegate experience. This role, which includes national and international travel, will support the Project Manager and designated team in the delivery of the delegate management experience, both pre, on-site and post event. By being responsible for the delegate experience you will work on a range of meetings and events including investigator meetings, advisory boards, congresses, conferences, gala dinners, sales meetings and KOL meetings. We offer a comprehensive benefits package to you including volunteer days, enhanced annual leave with an option to buy/sell, company pension, life and health insurance and many other benefits. WHAT WILL YOU DO … Delegate and Database Management: · Set-up and administer event websites. Including collation and inputting of delegate details · Manage the invitation and attendee management process including meeting registration, air travel, housing and ground transportation · Manage attendee communications and associated timelines · Ensure Project Manager is up to date with all aspects of delegate arrangements throughout the course of the programme · Produce signage, badges, on-site manuals and other documentation · Order currency, uniforms, mobile phones, laptops and other on-site equipment · On-site attendance at events · Help with the selection of venues and production of event proposals · To be mindful of environmental sustainability in all aspects of your role and incorporate this mindset in your approach Client Liaison and Development: · Setting-up and maintenance of client files from confirmation of event to completion and evaluation · Manage client communications and associated timelines · Foster the development of your client account by managing delegate relationships through operational delivery Budget Management: · Deliver financial aspects of events following company processes · Help with identification and documentation of cost avoidance / saving measures · Comply with company and client invoicing processes · Help with scope management · Help prepare budgets and final reconciliations within agreed timelines WHAT DO YOU NEED TO HAVE … · Within a commutable driving distance (within 1 hour) of either our Ashby-de-la-Zouch or Manchester offices · Either previous event management experience or a degree in event management · Client liaison skills · Team motivator and professional team member · A focus on accuracy, consistency and dedicated to customer service · Intermediate level Excel (can maintain complex spreadsheets) and Microsoft Office Suite · Strong organisation skills and attention to detail · The flexibility and desire to travel overseas A BIT ABOUT US …. Emota is an award-winning global events agency that creates and delivers engaging, impactful experiences. Part of Inizio Engage XD, we are an unusually shaped communications group that creates experiences that inspire lasting change. We partner with clients to provide employee engagement, learning and training solutions, scientific engagement and capability building, all underpinned by applied behavioural science. We engage internal and external audiences through the delivery of live and virtual experiences, film, digital, and immersive content. Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

WHO WE ARE: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.   Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.   Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog [https://careers.geotab.com/blog/] and follow us @InsideGeotab on Instagram [https://www.instagram.com/insidegeotab/].  WHO YOU ARE: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Field Services Coordinator who will support operations across multiple European markets. If you love technology and are keen to join an industry leader — we would love to hear from you! WHAT YOU'LL DO: As a Field Services Coordinator, your key area of responsibility will be managing complex service operations across borders and cultures. You will need to work closely with field technicians, customers, and internal teams like Logistics, Sales, and Customer Success, as well as communicate with third-party service partners. To be successful in this role, you will be a highly organized professional with strong technical knowledge and the ability to manage multiple timelines to ensure timely results. In addition, the successful candidate will have strong analytical skills with an ability to identify process improvements, increase efficiency, and ensure compliance with local regulations and safety standards. HOW YOU'LL MAKE AN IMPACT: * Coordinate and schedule field service activities (installations, maintenance, rip and replace) across assigned market(s). * Act as the primary point of contact between field technicians, customers, and internal teams. * Manage service requests, work orders, and ensure timely completion of field operations. * Track and report on service KPIs, SLAs, and field performance metrics. * Maintain accurate records in internal systems. * Collaborate with other teams (logistics, sales, training, customer success) to ensure a smooth and successful customer experience. * Support coordination of third-party service partners and subcontractors. * Identify process improvements to increase field service efficiency and customer satisfaction. * Escalate technical issues to engineering or product teams as needed. * Ensure compliance with local regulations, health & safety standards, and company policies. WHAT YOU'LL BRING TO THIS ROLE: * Exceptional verbal and written fluency in English and Italian is required, with professional-level proficiency in French strongly preferred. * 2+ years of experience in field service coordination, logistics, operations, or a related technical coordination role. * Experience in telematics, fleet management, automotive, IoT, or a related technology sector is a strong asset. * Post-secondary education in a technical, logistics, or business-related field (or equivalent experience) * Familiarity with vehicle electrical systems and hardware installation processes. * Ability to read and interpret technical documentation and installation guides. * Proficiency with service management platforms. * Comfortable using data and reporting tools to track service performance. * Comfortable integrating AI usage in the daily duties. * Exceptional organizational and time management skills — ability to manage multiple priorities across different markets and time zones. * Strong communication skills — able to coordinate effectively with diverse, cross-functional, and multicultural teams. * Detail-oriented with a proactive, solution-driven mindset. * Ability to work autonomously in a fast-paced, remote environment. * Customer-centric approach with a strong sense of accountability. * This position is location-flexible within Europe. Candidates will not necessarily be based in the country they support. If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.   Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.   HOW WE WORK: At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!   We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy [https://www.geotab.com/privacy-policy/]. Click here [https://docs.google.com/document/d/1uE3uV2SSp0YnYx4utU9QdhN8Q_RzqMphI_pVJyVWQn8/edit?tab=t.0] to read our Privacy Notice.