Customer Success Lead - Construction

Laminar Projects

Do you get a thrill from using technology to make construction projects run like a well-oiled machine?   Are you a natural communicator that knows how to establish strong customer relationships?   Have you survived the rollercoaster of large-scale system implementation, managed to conquer the chaos, and somehow still want to continue on this journey?   Let’s talk!  ____________________________________________________  We are Laminar Projects!   If you’ve already heard about us, you’re probably reading this because you’re tired of the typical, chaotic ways of doing things in construction. But in case you haven’t, we’re a high-end project management consultancy and tech developer with a focus on upgrading the way construction projects are delivered.   Improving construction strengthens the very foundation of human civilisation. (Check out our short film about it.) We bring transparency and control to projects through a pragmatic mix of the latest tech, our own processes, and a big dose of common sense. We then take our deep understanding of these projects and we invest heavily into developing the digital solutions that anyone can use to deliver their projects better. (Check out Shape, our construction management tech, to see what we’re doing.)   The core of all this is our true secret sauce: our people. We only recruit the very best, both in capability and personality. We’re deeply focused on designing a new type of organisation that’s optimised for the flourishing of the people in the team first and foremost. People who join us develop fast as a whole person in ways they never imagined. (Read more about our vision and missions.)   This approach has allowed us to grow from just two people in 2017 to over 220 today. We have a stable, repeat client base across infrastructure and complex building projects in the UK and internationally, and we’re still growing fast. Joining us isn’t just some “job”. It’s a transformative educational experience. We challenge you to be your best self in all aspects of life. There are many diverse and interesting challenges available. It’s up to you to guide yourself into whichever areas you’re most interested – we’ll enable it.    (Get to know us better by watching a few more of our videos.)   Core values for a good life   A life of human flourishing is all about meaningful relationships and challenging yourself to create a positive impact, so our values reflect the four levels of relationships that each of us has:   - Grow yourself – your relationship with yourself  - Care about people – your relationship with others around you  - Execute to greatness – your relationship with your team  - Build civilisation – your relationship with humanity and the world    We enshrined our values in our vision:   We exist so that everyone in our team can flourish in a high-impact community that:   - Connects us with meaningful relationships  - Inspires us to develop ourselves to become better humans  - Empowers us to pursue our own learning adventures    By first doing this, we can achieve the highest levels of value for the world.   And enable the achievement of our vision through our two missions:   - To fully digitalise the construction of human civilisation  - To create a new type of organisation that enables human flourishing while delivering a huge positive impact on society ____________________________________________________  The Role    Purpose of the role    You will improve how some of the world’s most interesting and complex construction projects are run. You’ll do this by deploying Oracle Construction Systems, applying your technical expertise alongside strong people and project controls skills. The goal is to make life easier for everyone involved in project and programme delivery, ensuring projects are delivered on time and on budget.    We work with various systems, but for this role, we are specifically looking for expertise in deploying Oracle Primavera Cloud (OPC) and/or Primavera Unifier.     Experience in planning, along with a strong command of platforms such as Oracle Primavera P6, Aconex, and Oracle Cloud Infrastructure (OCI), would be a valuable asset. You’ll not only lead implementation projects but also lead software sales by demonstrating the value of these tools to potential clients. Across all these areas, your excellent communication skills will be key.    You’ll join a rapidly growing team responsible for sales and implementation of the project controls systems. There will be opportunities to manage people, lead projects, drive system sales, develop internal processes, and take on key business development activities.    Adaptability is key. Given our rapid growth, your focus might shift from Oracle systems to project controls, planning and digital transformation projects. If you're open to that kind of flexibility, this role is for you!    Team    This role is part of our Project Management Consultancy which focuses on:  - Understanding what the real problems of projects are  - Implementing the best solutions to those problems  - Developing scalable best practices, tools and technology    More specifically you will join the Integrated Project Controls Systems (IPCS) team who are industry leaders in improving delivery of complex projects through deployment of the most suitable software on the market.     Your top three objectives   1. To make construction projects deliver to near perfection  2. To create scalable and repeatable solutions to common problems  3. To develop yourself and everyone around you    Your top 5 responsibilities   1. Own the implementation plan: Own the system implementation plan and drive software configuration and adoption to achieve desired outcomes. We believe in your ability to assess the situation and commit to what is achievable.    2. Develop impactful solutions: Leverage your planning and project controls expertise to design and configure scalable, optimized and fit-for-purpose solutions on Oracle systems.     3. Manage people and process: While great technical solutions are important, successfully deploying them to a large user base requires more than just a good config. Engaging all relevant stakeholders is key, ensuring they understand that the new processes and tools are designed to make their lives easier.    4. Drive system sales: Identify leads and opportunities to deploy systems across new and existing clients. Support pre-sales activities by showcasing software capabilities and building compelling prototypes.   5. Develop everyone: Maximise the development of your team personally and professionally and educate our clients to improve as well. (even if you are junior you can help your leader develop too!)    Your Capabilities We are looking for a self-driven individual who can leverage their project controls expertise to configure and deploy flagship Oracle Construction systems. We’re seeking someone with strong industry experience, a solid reputation, and an established network that can be leveraged to help drive our sales pipeline.    At Laminar, self-development is at the heart of what we do. If you are open to feedback, eager to learn, and motivated by a continuous growth journey that supports both personal and professional development, then keep reading; this role might be what you’re looking for.    What matters most to us is your attitude, drive, and people skills. If you’ve got a knack for configuring Oracle systems and are a natural communicator who easily builds strong relationships with project stakeholders and potential clients, this role could be perfect for you. Most importantly, you should enjoy the work and be excited to learn and grow along the way.    As a candidate, you should have:    Must-Have (The fundamentals)    - Mastery: Experience in sales and implementation of Oracle Systems in the construction industry  - Communication: Proficient communicator in written and verbal English, with ability to convey messages with clarity, motivate teams and lead meetings effectively. Kind and empathetic active listener, capable of giving and receiving constructive feedback.  - Leadership: Proactively take ownership of tasks, inspire others through thoughtful questions, and challenge the team to think critically and stay on track  - Impact: A track record of making projects and organisations better beyond just doing the basics    Nice to Have (If you don’t have it now you will be trained after joining)   - Mastery: Planning in Primavera P6, Analytics in Power BI, Cost Management, Project Management.   - Communication: The charisma, influence and presence to get construction people to do new things and take the best approach  - Leadership: A proven leader/coach/developer of teams or teams of teams  - Impact: A track record of implementing scalable and repeatable solutions in projects and organisations that had a significant positive impact    Laminar isn’t the place for you if any of the following is true:  - You want an easy, chilled-out role without much challenge  - You like to be the smartest person in the room  - You don’t like continuously receiving honest candid feedback  - You prefer to do your own thing rather than work with a team  ____________________________________________________ Frequently Asked Questions    What kinds of projects would I be working on? It’s common for people to be exposed to several projects in their first year with us. You’ll work on some of the most complex and interesting environments in the world. We’ve delivered over 100 data centres internationally, many of them fast-tracked and multi-package. Our teams have supported flagship infrastructure programmes like HS2 through integrated planning and digital delivery, contributed to over $30bn in power generation and transmission projects, and played a key role in the development of high-containment labs and R&D campuses for some of the world’s most advanced industrial and life sciences clients. You might find yourself working in sectors such as data centres, infrastructure (including defense, rail, and highways), high tech (such as advanced manufacturing, pharmaceuticals, and semiconductors), or complex building projects. These aren’t hands-off assignments. They’re dynamic, hands-on environments designed for people who want to be challenged. We bring back the lessons from every project to help our team grow and deliver the highest levels of value. (Check out our case stories.)    Who are our clients? Major owners/operators and main contractors with project values between £1m and £1bn+ globally.    Where would I be working? One week you might be working from home. The next, you might travel to the site to meet the construction teams and help organise them. Maybe you’ll pop into our London office for a workshop or a beer. Maybe you’ll fly out to exotic (and sometimes not!) locations in Europe or the Middle East to visit clients. It really depends on what you want to get involved in and what fits with your life.    How does what I do connect with the long-term impact on the construction industry?  You’re tasked with understanding and solving common problems. We don’t want to reinvent the wheel every time, so you’ll be responsible for documenting new solutions and evolving ones we’ve developed. This goes into our knowledge repository, which we’re going to open source to the industry.    The knowledge you capture will be used by us to build new products. You’ll constantly test those products in the field, so we can rapidly iterate and improve them for anyone in the industry to use.  ____________________________________________________________ Benefits   The standard stuff:    - Health Insurance Scheme. Comprehensive private health coverage – for you and your family. Because your well-being is our priority  - Pension Scheme. A competitive plan to help you plan for the long term – plus salary sacrifice options available to maximise your savings  - Bonus Scheme. As a permanent member of the team, you’ll share in our success. Our annual bonus is designed to reward both the now and the future – with a flexible mix of cash and high-growth equity that you choose. Bonuses are discretionary and based on performance  - Professional body membership. One fee covered per year – so you can stay connected to your field and develop your craft  - Cycle to Work Scheme. A tax-efficient way to get wheels – and do your bit for the environment    The life-changing stuff:   - In-house coaching. Regular 1:1 coaching sessions, fully confidential, to help you navigate challenges, build self-awareness, and grow intentionally – professionally and as a human being - Equity upside. As we grow, you grow. Our generous equity scheme is especially powerful for those who stay with us on our journey. You help us build the future – and own a piece of it - Flexible working. Work where it makes sense – most of our team works from home, visiting sites or clients regularly. We care about outcomes, not clock-ins - Relentless development. Our goal is for every year here to be worth five years of development anywhere else. You’ll get a coach, a mentor, honest feedback, and a culture that challenges you to keep levelling up

XYZ Reality

A ground-breaking & award-winning Construction Technology company; XYZ Reality are the creators of the world's first and only engineering-grade Augmented Reality solution, purpose-built for the construction industry. Not only have we created this technology, that sits within The Atom – a smart, site-safe headset and hardhat - but we implement it on major Mission Critical (Data Centres, Oil & Gas, Pharmaceutical, Aviation) projects, utilising the power of AR to ensure that all schemes are completed in line with the delivery timescales and budgets. Overview As Account Executive – Mission Critical, you will be directly responsible for driving new revenue through the development and execution of strategic territory and account plans within mission-critical construction sectors (data centres, pharma, healthcare, nuclear, semiconductor, and related industries). Leveraging your deep construction and enterprise sales experience, you will identify, qualify, and close complex opportunities by solving customer challenges through the XYZ Reality platform. You will act as a trusted advisor to senior stakeholders, articulating clear business value, ROI, and risk reduction while building long-term, influential partnerships across your accounts. This role is focused on new account acquisition and strategic account expansion, managing sophisticated, multi-stakeholder sales cycles from initial engagement through contract negotiation, close, and post-sale alignment. You will carry annual and quarterly targets and operate as a core member of the revenue organization. Key Responsibilities Lead and Execute Account & Territory Strategy * Develop and execute strategic territory and account plans aligned to revenue targets and long-term growth objectives * Identify high-value target accounts and prioritize opportunities based on market potential, customer maturity, and strategic fit * Build and maintain accurate pipeline forecasts and revenue plans Strategic Relationship Building * Build and expand executive-level relationships across assigned accounts, engaging stakeholders from site level through C-suite * Identify and develop decision-makers, champions, influencers, and economic buyers * Establish XYZ Reality as a strategic partner, not just a technology vendor Consultative & Value-Based Selling * Lead with a consultative selling approach, deeply understanding customer challenges, delivery risk, and commercial drivers * Translate customer pain points into compelling business cases that clearly demonstrate value, ROI, and operational impact * Align XYZ Reality’s AR solution to customer objectives across safety, quality, schedule, and cost control Manage Complex Sales Cycles * Own the end-to-end sales process: prospecting, qualification, solution alignment, commercial negotiation, and close * Navigate complex deal structures, including enterprise-level negotiations, procurement processes, and contractual requirements * Support and respond to RFPs / formal bid processes where required, partnering closely with internal stakeholders Cross-Functional Collaboration * Work closely with Marketing, SDRs, Revenue Operations, Professional Services, and Delivery teams to drive new business and expansion * Partner internally to align technical solutions, services strategy, and commercial structures to customer needs * Ensure smooth handoff from sales to implementation and ongoing account success Partner & Ecosystem Engagement * Collaborate with construction partners, consultants, and industry stakeholders to drive co-selling opportunities * Leverage partner relationships to strengthen account strategy and accelerate deal velocity Market & Competitive Intelligence * Stay informed on industry trends, competitor activity, and market dynamics within mission-critical construction * Provide feedback to leadership on product positioning, customer insights, and evolving market needs Sales Operations & Reporting * Maintain accurate and up-to-date records in Salesforce, including opportunities, forecasts, and next steps * Analyse sales data to identify trends, risks, and opportunities for optimization You Could Be a Strong Candidate If You Have: * Proven experience owning complex, enterprise sales cycles with annual quotas * Track record of closing 6-figure+ deals with multiple stakeholders and long decision cycles * Strong experience in value-based and solution selling, including account planning and strategic execution * Excellent communication skills across technical and non-technical audiences * CRM discipline and comfort operating in structured sales processes The Ideal Candidate: * Experience selling into mission-critical construction environments (data centre, pharma, semiconductor, nuclear, oil & gas) * Background in construction technology, SaaS, or cloud-based solutions * Comfortable engaging senior executives while also operating on site and with delivery teams * Proactive, coachable, and energized by building long-term customer relationships * Willing and able to travel domestically and internationally for meetings and demos

Tide

ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: * Tide is available for UK, Indian, German and French SMEs * Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly * Over $300 million raised in funding * Over 2,800 Tideans globally * Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 * We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE:  As our Partnerships Account Management/ Partner Success Lead, you are the primary custodian of our existing partner ecosystem. You will be responsible for nurturing our partner relationships to drive mutual growth, and optimising partner performance. You and your team aren't just a point of contact for our strategic partners; you are a strategic advisor who ensures our partners stay active, compliant, and scale with us.  WHAT WE ARE LOOKING FOR: Core requirements:  * Minimum 8+ years of experience in a fast-paced environment (SaaS, Fintech, or High-Growth business). You thrive in a fast paced environment and can pivot quickly * Experience managing a team and ability to coach to success * Lead and execute strategy to scale new customers from our existing partner ecosystem * Proven ability to manage a large portfolio of accounts and lead high-level QBRs that result in actionable growth * Tech-Savvy Mindset: Deep expertise in CRM systems and Partnership Management Platforms (PRMs) * Creative thinking: Able to plan and execute creative growth initiatives for our existing customer base * Compliance-Minded: You have a keen eye for detail and understand the importance of maintaining brand and regulatory integrity across a third-party network * Organisation Pro: Exceptional planning skills. You can navigate a large, complex organization to get answers for your partners without losing momentum * Process Optimisation: Don't just follow the playbook, improve it. You will identify recurring friction points in the partner lifecycle and propose scalable solutions to the Product and Operations teams KPIs:  * Growth of partners: Increasing referrals from existing base. * Partnership Quality: Partner reactivation, performance, deal cycle time * Deal renewals/ or growth execution & Operational Support. Number and value of deals executed from owned pipeline; onboarding support and execution assistance on strategic deals as needed Other requirements:  * Consistently delivers projects while supporting the team and setting clear expectations * Proficient in using CRM tools to manage complex pipelines and provide actionable insights into partnership performance * Translates general direction into structured work plans and proposes prioritisation * Optimises execution; identifies inefficiencies * Identifies root causes, defines trade-offs, and turns insights into practical solutions * Operates effectively in ambiguity and reduces uncertainty for others * Acts as a key stakeholder; capable of leading cross-functional initiatives * Proactively seeks and gives constructive feedback; integrates diverse perspectives * Embodies company values and makes decisions based on highest impact WHAT YOU’LL GET IN RETURN: Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get: * Competitive salary * Vitality Health Insurance, with a proactive focus on mental and physical wellbeing * 24/7 Employee Assistance Programme * 25 days holiday with the ability to buy extra days * We invest in your development with a professional L&D budget per year * Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution * Spacious brand new office in Liverpool street with an all-day snacks bar * Enhanced family-friendly leave * 24 hours paid volunteering time off per year * Flexible working options * Sabbatical leave   TIDEAN WAYS OF WORKING At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.  While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.  We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.   At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.   Disclaimer   It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: * Tide does not charge any fees at any stage of the recruitment process. * All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. * Communication from Tide will only come from an official @tide.co email address. * Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.   Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.