Customer Success Manager - WE

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.    Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.    Empower your impact at Cision. Be seen, be understood, be you.    As a Customer Success Manager, you'll own the long-term health and retention of a portfolio of accounts across a range of industries (brands and agencies). Retention is your primary measure of success. In collaboration with the Account Manager and Onboarding team, your focus is on relationship building, solution embeddedness and ensuring every customer achieves clear business outcomes and real value from the partnership with Brandwatch. This role works specifically with customers in the MENA region. Arabic language skills at professional or native proficiency are a requirement, as is experience working with clients in the MENA region. DUTIES AND RESPONSIBILITIES The role is defined, but not limited to, the following: * Own retention across your customer portfolio, managing renewals and working closely with Account Managers on Quarterly Business Reviews (QBRs), retention plans, and growth opportunities. * Build trusted relationships with executive stakeholders, ensuring Brandwatch's solutions are aligned with the customer's business goals and long-term strategy. * Drive customer adoption by overseeing the onboarding journey — delivered in partnership with a dedicated Onboarding Specialist — and leading training and best practice initiatives to maximise value and return on investment. * Grow each account by increasing adoption across teams, departments, and use cases — expanding the value customers realise from the platform and embedding Brandwatch's products ever more deeply into their workflows and business processes. * Act as the customer's voice by identifying and escalating product feedback and managing expectations around product enhancements and roadmap priorities. * Foster a community of Brandwatch customers by sharing best practices, success stories, and lessons learned. * Maintain accurate customer records, opportunities, and renewal information in CRM and customer success systems. * Partner with Product Support to ensure customer issues are resolved effectively and in a timely manner. * Orchestrate the wider account team — collaborating closely with Onboarding Specialists, Account Managers, and the Professional Services team — to deliver a seamless, joined-up customer experience. * Act as a trusted advisor, helping customers achieve their business objectives and realise the full value of Brandwatch. ESSENTIAL SKILLS AND EXPERIENCE * 3+ years' experience in a Customer Success role, ideally within SaaS or a similar technology environment. * Experience working with commercial/retention targets. * Excellent communication and presentation skills, with the ability to engage stakeholders at all levels. * Strong understanding of social media platforms and social listening/monitoring tools. * Experience working with global customers across multiple teams and regions. * Proven ability to develop and execute strategic account plans, with a track record of strong retention and renewal outcomes. * Experience building strong relationships with senior stakeholders and executive sponsors. * Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment. * A proactive, commercially minded approach with strong problem-solving and critical-thinking skills. * Comfortable working independently while collaborating effectively across cross-functional teams. * Familiarity with Boolean search logic and data analysis. * Experience using CRM and customer success tools such as Salesforce, Gainsight, Zendesk, Zuora, or JIRA. What We Offer  Upon joining Cision, you will immediately have access to a range of benefits that are fully or partially funded by the company and form part of your overall benefits package. These benefits include: * Cision Group Personal Pension Scheme * Life Assurance * Healthcare cash plan * Dental Insurance * Private Medical Insurance (For directors and above only) * Gym Subsidy * Cycle to Work * Discounted Dining * Virtual GP * Employee Assistance Programme (EAP) * Eye Care Test * Cision Global Charitable Giving Program * BenefitHub (Retail discounts) If this opportunity feels like the right fit for you, we’d love to hear from you! Please note that for this role, we are only able to consider candidates who are already based in the country of employment. #LI-FR1 #LI-Remote Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne [https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=1582545697&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D279553938%26u%3Dhttps%253A%252F%252Fwww.cision.com%252F%26a%3DCisionOne&a=CisionOne], Brandwatch [https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=3012343804&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D3402596191%26u%3Dhttps%253A%252F%252Fwww.brandwatch.com%252F%26a%3DBrandwatch&a=Brandwatch], and PR Newswire [https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=1961299488&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D160139869%26u%3Dhttps%253A%252F%252Fwww.cision.com%252Fpr-distribution-and-placement%252Fprnewswire%252F%26a%3DPR%2BNewswire&a=PR+Newswire], enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.   Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge [https://www.ceoaction.com/ceos/?Page=1&CompanyLetters=C&Sort=Alphabetical] and named a “Top Diversity Employer” for 2021 by DiversityJobs.com [https://diversityjobs.com/].   Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.   Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties. Please review our Global Candidate Data Privacy Statement [https://www.cision.com/careers/cision-candidate-privacy-notice/] to learn about Cision’s commitment to protecting personal data collected during the hiring process.

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces [https://www.hudl.com/blog/newsweek-top-100-global-most-loved-workplaces-2023].   We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more. Ready to join us?   YOUR ROLE We’re hiring a Revenue Enablement Associate to equip our customer-facing teams with the tools, systems knowledge and process training they need to streamline workflows and drive revenue. You’ll serve as a critical partner across Sales, Revenue Operations, Product and BizOps, ensuring our sales organization has the guidance and resources to succeed. As a Revenue Enablement Associate, you’ll: * Support sales teams. You’ll establish trust with frontline reps and managers across our College & Professional business units, delivering timely support and improving daily workflows alongside our RevOps team. * Partner cross-functionally. You’ll work closely with Revenue Operations, BizOps and Systems teams to build process plans, execute backend projects and align with product and marketing stakeholders to keep frontline teams informed. * Train and empower. You’ll create clear guidance, onboard new reps and maintain learning resources to help team members navigate system changes and operational processes with confidence. * Design enablement programs. You’ll build and deliver role-specific training across written, video and in-person formats, tracking success metrics to measure program impact and adoption.   Location: For this role, we're currently only considering candidates who live within a commuting distance of our office in London. MUST-HAVES * An organized project manager. You can manage enablement initiatives from concept through execution, keeping projects on track and driving team adoption. * A collaborative communicator. You build strong relationships across teams, communicate clearly and bring people together to reach shared goals. * A problem solver. You naturally spot workflow inefficiencies, use data to guide training strategies and simplify complex processes. * Customer-focused. You enjoy supporting frontline teams, answering questions and helping reps thrive in their day-to-day work. NICE-TO-HAVES * Sales tech proficient. You have hands-on experience with tools like Salesforce, Salesloft, Highspot, LinkedIn Sales Navigator and conversation intelligence platforms like Gong. * Content creation experience. You’ve built, curated and maintained high-quality training content and resources tailored for sales teams. OUR ROLE  * Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too. * Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. * Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing. * Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work. * Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health. COMPENSATION The base salary range for this role is displayed below—starting salaries will typically fall near the middle of this range. We make compensation decisions based on an individual's experience, skills and education in line with our internal pay equity practices. Base Salary Range £41,000—£68,000 GBP INCLUSION AT HUDL  Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong.  We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities [https://www.hudl.com/about-inclusion]. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports [https://www.hudl.com/about-inclusion].  We also know imposter syndrome is real and the confidence gap [https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/] can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you. PRIVACY POLICY Hudl Applicant and Candidate Privacy Policy [https://www.hudl.com/jobs/hudl-applicant-and-candidate-privacy-policy]