Systems Architect

Safety Engineer

ElevenLabs

ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. WHAT WE OFFER * Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. * Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE We're looking for an experienced AI Safety Engineer to drive the deployment and operationalization of automated moderation and guardrail systems that protect our platform and users across a multimodal space. You'll work alongside a team of ML and full stack engineers to build production-grade safety infrastructure from the ground up. This is a product ownership role where you'll be responsible for end-to-end technical execution of our safety systems, from architecture to deployment andto monitoring. You'll bridge the gap between ML research and production-grade systems, ensuring our safety infrastructure is robust, observable, and scalable. What you'll do: * Design and build scalable backend infrastructure for content moderation, abuse detection and agents guardrails, deploying AI/ML models into production systems * Architect robust APIs, data pipelines, and service architectures supporting real-time and batch moderation workflows * Implement comprehensive monitoring, alerting, and observability systems; establish SLIs, SLOs, and performance benchmarks * Partner with ML engineers to translate research models into production-ready systems and integrate them across our product suite * Drive technical decisions and contribute vision to the safety roadmap on how the next generation of platform guardrails should be built for scale and precision. REQUIREMENTS * 6+ years of backend software engineering experience building production systems at scale * Strong production backend experience: distributed systems, APIs, data pipelines, and Python expertise (asynchronous Python, backend frameworks) * Infrastructure & DevOps proficiency: cloud platforms (AWS/GCP), containerization (Docker/K8s), CI/CD pipelines * Observability mindset with experience in monitoring tools (Prometheus, Grafana) and building observable systems * Track record of taking products or systems from 0→1 with measurable impact, including deploying or working alongside ML/AI systems in production Bonus: * Trust & Safety, Content Moderation, or Integrity engineering experience * MLOps experience: deployment, monitoring, and versioning of ML models * Experience with SQL, data analysis tools, real-time streaming systems (Kafka, Redis), or event-driven architectures * Familiarity with React or modern frontend frameworks LOCATION This role is remote and can be executed globally. If you prefer, you can work from our offices in London, New York, San Francisco, and Warsaw. #LI-remote

Elastic Consultant - Public Sector

Elastic

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. Elastic has seen significant growth in its work within the Public Sector over the last few years. This role will focus on delivery but also to lead the stakeholder relationships at the highest levels of Government and to work with them to help align Elastic to their strategic objectives. You will have the opportunity to work with a tremendous services, engineering and sales team and wear many hats.  This is a critical role, as Consultants have an amazing chance to make an immediate impact on the success of Elastic and our customers. Given the opportunity and the organisations that you will be working with, you must be a current holder of Security clearance. WHAT YOU WILL BE DOING: * Strong customer advocacy, relationship building, and communications skills * The ability to easily pivot from delivery to strategic engagements with customers * To work with the wider Elastic organisation to support the customer’s goals, their strategic requirements and their journey with Elastic. * Ownership of the strategic roadmap with the customer including quarterly strategic sessions with senior and key stakeholders either in one or a number of customers with common goals. * Solution design, development, and integration of Elastic products and APIs, platform architecture, and capacity planning in mission-critical environments * Comfortable working remotely in a highly distributed team * Development of demos and proof-of-concepts that highlight the value of the Elastic Stack * Data modelling, query development and optimisation, cluster tuning and scaling with a focus on fast search and analytics at scale * Solving our customers’ most challenging data problems * Working closely with the Elastic engineering, product management, and support teams to identify feature enhancements, extensions. * Engaging with the Elastic Sales team to scope opportunities while assessing technical risks, questions, or concerns WHAT YOU BRING ALONG: * Hands-on experience and an understanding of Elasticsearch and/or Lucene * Minimum of 2 years’ experience as a Software Engineer, System Administrator, or DevOps Engineer * Minimum of 5 years' experience working as a Consultant, working to deliver and execute on professional services engagements * Currently holding current UK security clearance, or has previously held security clearance, or is will to undergo security clearance * Experience as a technical instructor or public speaker to large audiences on enterprise infrastructure software technology to engineers, developers, and other technical positions * Excel at working directly with customers to gather, prioritise, plan and execute solutions to customer business requirements as it relates to our technologies * Understanding and passion for open-source technology and knowledge and proficient in at least one programming language * Hands-on experience with large distributed systems from an architecture and development perspective * Knowledge of information retrieval and/or analytics domain * The nature of the work that you will be doing will require a high percentage of work onsite with customers, and you should be expected to travel as a result of this requirement * Understanding of Linux, Java and databases BONUS POINTS: * Deep understanding of Elasticsearch and Lucene, including Elastic Certified Engineer certification * BS, MS or PhD in Computer Science or related engineering discipline * Strong knowledge of Java and Linux/Unix environment, software development, and/or experience with distributed systems * Experience and interest in delivering and/or developing product training * Experience contributing to an open-source project or documentation LI-PF1 ADDITIONAL INFORMATION - WE TAKE CARE OF OUR PEOPLE As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. * Competitive pay based on the work you do here and not your previous salary * Health coverage for you and your family in many locations * Ability to craft your calendar with flexible locations and schedules for many roles * Generous number of vacation days each year * Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service * Up to 40 hours each year to use toward volunteer projects you love * Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.

Cloud Support Engineer

Thought Machine

Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology. We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore, Sydney and our newly established Engineering Hub in Lisbon. We have raised more than £500m in funding and our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more. We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Named one of the world's most innovative fintechs by Global Finance Magazine, we were also recognised by the Financial Times as one of Europe's fastest-growing companies for two consecutive years—and a UK Best Employer for 2026. As a Cloud Support Engineer at Thought Machine, you're stepping into a technical role that goes well beyond incident response. At this level, you're expected to own, influence and elevate how we deliver support globally, across both our hosted SaaS product and bank-hosted Vault deployments. You'll not only handle our most complex technical issues, but also shape tooling and processes, partnering closely with Engineering and Product teams to drive continuous improvement across the platform. You bring a deep understanding of cloud-native systems and distributed architecture, and will become a domain expert in Vault Core. This is a highly visible role where your technical judgement, leadership and strategic problem-solving will directly impact client outcomes and platform quality. Duties * Lead the investigation and resolution of high-priority or complex incidents, coordinating with engineering and delivery teams to drive timely solutions * Own escalations end-to-end, providing technical depth, structure and calm during high-pressure client situations * Develop and refine tools, dashboards and automation to improve support delivery, observability and onboarding * Identify recurring issues, propose and lead solutions that improve platform stability, reduce effort and enhance client experience * Contribute to internal documentation, playbooks and root cause analysis reports, with a focus on accuracy and knowledge sharing * Support both hosted and self-managed deployments of Vault, collaborating with client teams on best practice configurations * Actively shape the evolution of our support model, platform tooling and processes across regions Essential * 3+ years of experience in technical support, cloud infrastructure or SRE/DevOps roles, ideally within high-scale, client-facing environments * Deep experience with incident management, root cause analysis and production troubleshooting * Strong Linux systems knowledge, including filesystems, networking and system internals * Programming skills in Golang and Python and experience with infrastructure tools or observability stacks (e.g. Grafana, Prometheus, EFK) * Confidence in working with cloud-native platforms and tools (e.g. Kubernetes, Terraform, AWS/GCP, Docker) * Excellent communication skills under pressure, being able to influence across client, product and engineering boundaries * Demonstrated ability to lead without authority; especially in escalations, cross-functional collaborations and mentoring * A drive to raise the standard for support and build systems that scale sustainably Desirable * Experience deploying or supporting self-managed software in client cloud environments * Exposure to core banking, payments or financial services infrastructure * Familiarity with gRPC, protobuf or service-to-service communication patterns * Open-source contributions or evidence of self-driven learning in cloud, infra or backend tooling * Experience contributing to support process design or automation initiatives Benefits * Highly competitive salary and commission * Pension plan (match up to 5%) * Life insurance (3x annual salary) * Competitive maternity (six months fully paid) and paternity leave (four weeks fully paid) * Shared parental leave (matched to our maternity leave for the same point in time) * 25 days holiday and bank holidays * Flexible working hours * Cycle-to-work scheme * Electric car scheme * Season ticket loan * Access to outstanding learning materials and courses * Sports and hobby clubs, subsidised by Thought Machine * All the latest tech you need * Start the day properly with fresh fruit and cereals * Huge range of healthy (and not-so-healthy) snacks, smoothies and drinks * A talented and experienced team as your colleagues * An environment where we encourage learning and progress * Two charity days a year * Weekly food pop-up We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.