Payer Engagement Lead - Regional Accounts

CyberSheath Services International LLC is a rapidly growing Managed Services Provider primarily focused on providing CMMC Compliance and Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add a Customer Success Manager to our team!  CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don’t improve and, in fact, may weaken an organization’s security posture. Our professionals advise clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security.   Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Confident, ‘doers’ who ‘get the job done’ and strive to ‘do the right thing, even when no-one is looking’ are the types of candidates who strive in our culture.  Additionally, our most successful team members are self-starters and willing to put on many hats to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory.  About the Role CyberSheath, a fast-growing, 2x private equity-backed cybersecurity company, is seeking a Customer Success Manager (CSM) who can own outcomes—not tasks—and serve as the single point of accountability for their customers’ success. This is a high-ownership, customer-facing role for someone who can think like a general manager of their accounts and drive results through internal execution, not by passing problems down the line. CSMs at CyberSheath are the single point of accountability—customers don’t need to understand our org chart because their CSM handles everything. This includes onboarding, managing the execution of compliance and technical projects, coordinating internal teams, escalating risks with solutions, and creating long-term customer satisfaction. The ideal candidate has strong business acumen, an understanding of the intersection between compliance, cybersecurity, and IT, and a relentless focus on execution, retention, and upsell opportunity identification. You will not succeed in this role by reacting to emails and attending meetings all day. This role requires structured thinking, disciplined work habits, and true customer ownership Key Responsibilities * Customer Ownership – Act as the single point of accountability for a portfolio of managed service customers. Own the relationship, retention, and the customer’s experience * Execution Coordination – Manage the execution of onboarding, corrective action plans, technology rollouts, environment builds, and other technical projects— ensuring technicians and internal teams stay on task, on time, and a CSM is not a technical subject matter expert, more like a conductor of the orchestra than an instrument player. * Project & Process Management – Use existing playbooks to manage project workflows, but also refine and scale them as you identify improvements * Escalation with Accountability – Identify issues early, propose mitigation paths, and escalate with clarity—not chaos. You are accountable for resolution, not just * Strategic Relationship Building – Create meaningful relationships across customer orgs (technical, operational, and executive) to ensure depth and stability in the account. * Business Reviews & Customer Communication – Conduct structured quarterly business reviews, track KPIs, and clearly communicate outcomes, progress, and risks. * Instrumentation & Organization – Use internal dashboards and available data (ticket queues, backlog, VIP activity, escalations) to guide your priorities. If it’s off track, you’re already on it. * Retention & Upsell Support – Monitor health indicators and expand account value by identifying upsell opportunities and ensuring contract renewals. * Internal Team Leadership – Hold internal teams accountable to deadlines and standards. Everyone at CyberSheath is empowered to do what’s required to deliver great service—you included. What Success Looks Like * Customers are never confused about who to contact—they rely on you, and you know who to loop in.  * Projects are completed on time, with zero surprises.  * Internal teams are responsive and accountable because you hold them to it.  * You surface issues before they become churn risks.  * Your accounts renew, expand, and consistently deliver positive feedback.  * You run your day with data, not noise.  * You are a trusted, strategic advisor to your customer—not just a project Who You Are * Execution-Driven – You don’t pass problems along; you fix them. * Organized & Disciplined – You structure your day, know your metrics, and guide internal teams with clarity. * Customer-Focused – You know how to speak to business leaders and ensure our services drive real customer value. * Accountable – You take full ownership of customer outcomes and internal execution, even when it’s messy. * Proactive Communicator – You don’t wait for things to break—you see risk coming and address it early. * Process-Oriented but Flexible – You follow the playbook, but you’re always looking for ways to improve and scale it. Why This Role? * Own your customer relationships, top to bottom—with the authority to make things happen.  * Work at the heart of compliance, cybersecurity, and managed IT for mission-critical clients in the defense industrial base. * Join a team that values ownership, urgency, and accountability. * Get access to a complete set of tools and data—you just need to take initiative and act.  * Work remotely in a high-performance culture with a team that shares your standards.  * Be measured on the things that matter: execution, retention, and customer impact.  Preferred Qualifications * A minimum of 5 years of experience as a CSM in a tech-focused environment (MSP-preferred) * Deep knowledge and understanding of IT systems and platforms  * Experience providing end-user technical support  * Certifications: A+, Security+, Network+, AZ-900, CISM, CCNA Work Environment * A virtual work environment CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability.    Budgeted Pay Range $100,000—$115,000 USD

ABOUT US We’re Cyted - a pioneering gastrointestinal health diagnostics company enabling more patients early access and detection for esophageal cancer and Barrett’s esophagus. Our technology brings a minimally invasive diagnostic approach to market - our EndoSign test combines a swallowable pill-like device with advanced biomarkers and analytics to help detect disease earlier and faster. What started as an idea between a health-tech entrepreneur and leading clinical scientists at Cambridge University has quickly grown into an international company operating across the UK and US, backed by investors such as EQT Life Sciences and a $44M Series B investment. But we still work like a startup - because we are one. Things move quickly here and we build as we go. Some days you’ll be solving problems first of their kind with innovative approaches. Other days you’ll just need to roll your sleeves up and get things done. That’s the reality of building a company that’s growing fast and trying to genuinely change patient outcomes. We’re a small, highly collaborative team, which means your work matters. We have the trust and belief from our investors so you won’t disappear into layers of hierarchy or spend months waiting for decisions. If you have a good idea, we want to hear it, regardless of your role or title. We like people who are curious, adaptable, thoughtful, and always willing to learn and improve. This isn’t a polished corporate environment where everything already exists. We’re building processes, teams, products and ways of working in real time. Every day is different. If the idea of helping build something ambitious from the ground up excites you - and you want your work to have a real-world impact on people’s lives  - we’d love to hear from you. Our recruitment process runs through four stages and we interview on a rolling basis. Each stage has its own purpose. As we have grown, we have made each contact point based on candidate feedback, making sure you actually get a helpful insight into Cyted. We want to give you the most open & true snapshot of us no matter the role.  1. Initial conversation – Run by Maddie from our People team, this is a relaxed online chat so we can learn more about you and your background, and so you can learn more about us too. 2. Line manager interview – This online chat explores the role in more detail through scenario-based and role-specific questions to see how you would bring your skills and knowledge into Cyted. 3. Team interview & assessment – To meet the wider team and see how we work in-person, we like to involve a panel of team members to listen to your ideas in either a presentation or assessment format.  4. Final Interview – Marcel, our CEO, still speaks to every new potential employee. In this online meeting, you will get to discuss your goals and explore how they align with the company’s history and future vision. ROLE SUMMARY As the Director of Payer Relations and National Accounts you will lead Cyted’s US payer strategy to secure optimal reimbursement, coverage, and patient access for the company’s molecular diagnostic portfolio. Reporting into the VP Market Access & Reimbursement and working closely with the Billing Director, you will develop and execute national account strategies, establish coding and payment pathways, and drive favorable coverage policies with commercial and government payers. You will define and track key access KPIs, proactively identify reimbursement risks and opportunities, and align access strategy to Cyted’s broader business objectives. It will be essential to build and maintain strong relationships with commercial payers, laboratory benefit managers (LBMs), IDNs, Medicare, Medicaid, VA, DoD, and other key stakeholders across the US market. You will represent Cyted in payer meetings, contract negotiations, and industry forums, leading engagement plans across national and regional accounts. The role will also partner closely with health systems and finance stakeholders to remove reimbursement barriers, support contract implementation, and ensure operational alignment to accelerate revenue pull-through. In addition, you will shape and communicate compelling payer value propositions supported by clinical and health economic evidence. Overseeing the development of reimbursement dossiers, economic models, and payer-facing materials, you will be partnering cross-functionally with Sales, Marketing, Medical Affairs, Regulatory, Finance, and Billing to ensure cohesive execution. By integrating payer insights into evidence generation, product positioning, and launch planning, this role will be instrumental in advancing Cyted’s US market access and growth strategy. WORKING PATTERN AND LOCATION The role is a full-time and remote position with a standard 40 hour working week. The role holder may be required to work flexibly and may need to visit other company sites when and if required. IN THIS ROLE YOU WILL BE ACCOUNTABLE FOR: US Payer Strategy and Reimbursement Leadership * Developing and executing US payer relations and national account strategies to achieve reimbursement, coverage, and patient access goals. * Establishing strategies and tactics to secure favourable coverage policies and payment contracts with commercial payers. * Leading efforts to establish and optimise coding, coverage, and payment pathways for Cyted's molecular diagnostic portfolio. * Monitoring federal and state healthcare policy developments and assessing their impact on access strategy and business objectives. * Identifying reimbursement risks and opportunities, proactively shaping mitigation and growth plans. * Defining access KPIs and tracking performance against coverage, payment, and revenue targets. Payer and National Account Engagement * Building and maintaining strong relationships with payers, LBMs, IDNs, IDN finance structures, Medicare, Medicaid, the VA, the DoD, and other relevant stakeholders. * Leading payer engagement plans across national and regional accounts, aligning access strategy with key health system priorities. * Representing Cyted in payer meetings, contract discussions, industry conferences, and other relevant forums. * Partnering with national and regional accounts to remove reimbursement barriers and accelerate commercial pull-through. * Supporting contract implementation and ensuring alignment between coverage terms and operational execution. Value Proposition, Evidence, and Cross Functional Alignment * Creating and communicating compelling payer value propositions supported by clinical and health economic evidence. * Developing health economic models, reimbursement dossiers, and other payer-facing materials tailored to payer decision-makers. * Supporting commercial teams and key accounts through reimbursement education and structured problem-solving. * Collaborating cross-functionally with Sales, Marketing, Medical Affairs, Regulatory, and Finance to align access strategy with commercial and product launch objectives. * Ensuring payer insights inform evidence generation, messaging, and product positioning decisions. TO THRIVE IN THIS ROLE, YOU WILL HAVE: * A bachelor's degree in Health Policy, Business, Life Sciences, or a related field; advanced degree (MPH, MBA, etc.) preferred. * 8-10+ years of experience in market access, reimbursement, or managed care within the US healthcare system. * Proven track record in securing reimbursement and access for medical devices, molecular diagnostics, or therapies. * Established relationships with key payer stakeholders, including LBMs, IDNs, IDNFS and CMS. * Deep knowledge of US reimbursement processes, including CMS and private payer systems. * Strong communication, negotiation, and presentation skills. * Ability to synthesize complex clinical and economic data into compelling, payer-relevant narratives. * Willingness to travel as required (up to 50%). * Expertise in US reimbursement and health policy landscape. * Strong negotiation and relationship-building skills. * Strategic mindset with ability to execute tactically. * Experience working within molecular diagnostics, or related medical technology sectors. * Strong understanding of health economics and outcomes research (HEOR) principles. SUCCESS IN THIS ROLE WILL LOOK LIKE: At Cyted, how we work is just as important as the impact we create. Following our recent Series B fundraise and with growing momentum in the US, we are entering a pivotal phase of expansion. As Director of Payer Relations and National Accounts, you will play a critical role in shaping how Cyted engages with the US healthcare system - building and executing our payer strategy, securing reimbursement, and ensuring our diagnostic innovations reach patients through sustainable coverage and access pathways. We care deeply about the clinicians, partners and patients our work ultimately serves. In this role, care means establishing and maintaining trusted, high-impact relationships with commercial and government payers, ensuring Cyted’s solutions are understood, valued, and supported within the healthcare ecosystem. You will act as a credible partner to payer organisations, advocating for patient access while aligning clinical and economic value with payer priorities. We expect you to own your responsibilities with confidence and accountability. You will lead Cyted’s payer strategy end-to-end - defining national account plans, negotiating coverage and contracts, and driving alignment between policy, reimbursement, and operational execution. Your leadership, judgement, and attention to detail will ensure Cyted is well-positioned to navigate the complexities of the US reimbursement landscape as we scale. We aim high. Cyted’s growth depends on strong, scalable market access foundations. You will design and implement strategies, processes, and KPIs that enable sustainable reimbursement and revenue growth. By monitoring the evolving healthcare policy environment, identifying risks and opportunities, and leveraging payer insights, you will help shape how Cyted expands access and strengthens its position in the market. You will be expected to dive deep into the healthcare and reimbursement landscape, understanding payer decision-making, policy dynamics, and the clinical and economic evidence required to support coverage. By translating complex data into compelling value propositions, you will ensure Cyted’s diagnostic services are effectively positioned within care pathways. You will work closely with cross-functional teams including Medical Affairs, Commercial, Finance, and Regulatory to align evidence generation, messaging, and execution. We encourage everyone to challenge and commit. As Cyted continues to build its presence in the US, your perspective will help shape how we engage with payers and national accounts. Working across teams and stakeholders, you will ensure payer insights inform product strategy, evidence development, and commercial planning, strengthening Cyted’s overall impact in the healthcare system. Finally, we deliver. This role requires ownership, resilience, and follow-through. From securing coverage decisions to driving contract implementation and ensuring access translates into real-world adoption, your work will directly influence Cyted’s ability to deliver value to the healthcare system and improve patient outcomes. This is how we work at Cyted. If this sounds like an environment where you can shape strategy, build critical partnerships, and expand access to innovative diagnostics, we’d love to hear from you. BENEFITS  Financial & Retirement Benefits: * 401(k) Safe Harbor Planwith employer match: * Dollar-for-dollar match on the first 1% * 50 cents on the dollar up to 6% * Automatic enrolment after 2 months * Equity Participation: Share grants subject to board approval, giving you a stake in our mission and long-term growth Health & Insurance Coverage: * Access to the company's medical insurance with company contributions of up to $1000/month * Access to self-pay vision and dental insurance options * Life Insurance: 3x your annual base earnings, employer-paid * Long-Term Disability (LTD): 60% of base salary up to $10,000/month * Short-Term Disability (STD): 60% of salary up to $2,500/week for up to 13 weeks * Employee Assistance Program (EAP): Full access to our EAP platform including courses and resources to support your wellbeing Leave & Time Off: * 20 vacation days per year * 9 paid sick days * 8 paid holidays * 3 floating holiday days * 2 personal holiday days * Parental Leave: * 6 weeks fully paid primary caregiver leave * 2 weeks fully paid secondary caregiver leave * Holiday Purchase Scheme: Buy up to 5 extra vacation days per year Learning, Development & Culture: * Annual CPD Allowance: $1,000 per year for professional development activities relevant to your role * Regular Company Events: Including summer and holiday parties, team socials, and more