Account Director

Client Success Director

Thought Machine

Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology. We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore, Sydney and our newly established Engineering Hub in Lisbon. We have raised more than £500m in funding and our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more. We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Named one of the world's most innovative fintechs by Global Finance Magazine, we were also recognised by the Financial Times as one of Europe's fastest-growing companies for two consecutive years—and a UK Best Employer for 2026. The Client Success Director (CSD) is accountable for ensuring Clients successfully adopt and scale our platform to achieve their contracted outcomes. The primary measure of success for this role is enabling clients to reach their contracted volume of live accounts within agreed milestone dates and budget, while maintaining high client satisfaction and long-term commercial value. This is a senior, client-facing role requiring deep experience in core banking transformation programmes, strong commercial acumen, and the ability to orchestrate delivery, support, and sales teams across complex, multi-year engagements. Duties Client Outcomes & Delivery • Own the end-to-end client success plan from sales support, to implementation through to scale and steady state. • Ensure clients achieve their contracted account volumes within agreed milestones, timelines, and budgets. • Act as the primary point of accountability for delivery outcomes across implementation, upgrades, and ongoing services within the scope of the MSA. • Proactively identify risks to delivery, adoption, or timelines and drive mitigation plans across internal and client teams. • Monitor and analyse client product usage, forecasting key account metrics. Client Engagement & Governance • Following the Vault Delivery Framework, establish and run robust account governance, including steering committees, operational forums, and executive engagement. • Own CSAT, including measurement, action planning, and continuous improvement. • As part of the governance model and ensuring compliance with Thought Machine Support requirements, define the Target Operating Model for support as early on in the engagement as possible. • As part of being accountable for the client success plan, lead Quarterly Business Reviews (QBRs), demonstrating progress against milestones, value delivered, and forward roadmap. • Build trusted relationships with senior client stakeholders across business, technology, and operations. • Ensure Client production readiness is complete and signed off by all stakeholders for all go live events including upgrades, particularly the issue of SPM’s (Service Procedure Manuals) and the acceptance into support by the Thought Machine Support organisation. Support & Platform Stability • Act as the escalation point for support issues, ensuring the support organisation resolves defects and incidents in a timely and transparent manner. • Work with the assigned client support lead to track and communicate bug resolution, root cause analysis, and preventative actions to clients. • Work with the assigned client support lead to ensure platform stability and service quality meet contractual and regulatory expectations. Commercial & Financial Ownership • Own the P&L for all paid services delivered to the client, ensuring services are delivered profitably or within the understood company investment envelope for a specified outcome to assure client success. • Maintain overall services profitability for the client, balancing issue remediation and client satisfaction, delivery quality, cost control, and long-term account value. • Oversee commercials related to professional services, managed services, upgrades, and Statements of Work (SOWs). • Work closely with the CCO office and Finance to forecast revenue, margin, and delivery costs. Growth & Sales Collaboration • Partner with the Account Director who is accountable for growing the account and expanding white space. • Support sales cycles by articulating and presenting the client journey — from onboarding to scale — tailoring the level of engagement to be as “hands-on” as the client desires depending on the nature of the engagement (client maturity, partner involvement etc.). • Identify expansion opportunities across modules, services, upgrades, and additional volumes to get the client to the contracted volume on the platform. • Contribute to renewals and contract extensions through demonstrated value and strong relationships. Upgrades & Roadmap Management • Oversee planning and execution of platform upgrades, ensuring minimal disruption and clear client communication. • Being the voice of the client to ensure alignment of client roadmaps and their required regulatory change with product evolution. • Ensure upgrades are delivered on time, within scope, and are commercially aligned. Requirements Essential • Proven experience delivering core banking transformation programmes, either: • On the vendor side (core banking / fintech provider), or • On the client side (bank, building society, or financial institution). • Strong understanding of core banking domains, including account servicing, payments, lending, and regulatory considerations. • Demonstrated accountability for delivery outcomes, milestones, and Client adoption at scale, • Experience owning or influencing commercials, P&L, and services profitability. • Ability to operate credibly with senior banking stakeholders, including CIO, COO, and business heads. • Excellent stakeholder management, communication, and executive-level presentation skills. Desirable • Experience in SaaS or cloud-based core banking platforms. • Background in professional services, client success, managed services, or large-scale systems integration. • Familiarity with regulated operating environments and supervisory expectations. Personal Attributes • Outcome-driven, commercially astute, and comfortable being held accountable, • Calm under pressure and effective in complex, multi-stakeholder environments, • Collaborative leader who can influence without direct authority, • Pragmatic problem-solver with a strong Client-first mindset. Benefits * Highly competitive salary * Healthcare, vision and dental * 25 days holiday * Unlimited paid safe and sick time * 401K matching (up to 7%) * $750 per year flexible spend benefit * Share options * Commuter Pass * Flexible Spending Account (FSA) * Life and long-term disability insurance * All the latest tech you need * A talented and experienced team as your colleagues * An environment where we encourage learning and progress We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.

HEOR Science Liaison

Compass Pathways

Company introduction: Compass Pathways plc (Nasdaq: CMPS) is a biotechnology company dedicated to accelerating patient access to evidence-based innovation in mental health. The Company is headquartered in London, UK, with offices in New York City in the US. We focus on developing novel treatments that have the potential to improve the lives of those who are suffering with mental health conditions and who are not helped by current treatments.   We are pioneering a new paradigm for treating mental health conditions focused on rapid and durable responses through the development of our investigational COMP360 synthetic psilocybin treatment, potentially a first in class treatment. COMP360 has Breakthrough Therapy designation from the US Food and Drug Administration (FDA) and has received Innovative Licensing and Access Pathway (ILAP) designation in the UK for treatment-resistant depression (TRD) due to the pressing unmet need in this area. We are currently in phase 3 for TRD, have completed phase 2 studies for both post-traumatic stress disorder (PTSD) and anorexia nervosa and are planning a further late-stage study in PTSD. We envision a world where mental health means not just the absence of illness but the ability to thrive. - Compass Pathways. Job overview:   The Field-Based Health Economics & Outcomes Research (HEOR) Science Liaison is a scientifically trained, field-based expert, serving as a scientific bridge to external healthcare decision makers (HCDMs), including MCOs, PBMs, IDNs, ACOs, SPPs, and HTA bodies. The HEOR Science Liaison delivers credible, non-promotional scientific exchange across clinical evidence, real-world evidence (RWE), pharmacoeconomics, and health outcomes to support informed formulary, coverage, and reimbursement decisions. The role spans the full product lifecycle and is key to demonstrating the value of innovative therapies to payer and access stakeholders. Location: Remote in the United States. Reports to: Director, HEOR. Roles and responsibilities  (Include but are not limited to):  External Scientific Engagement * Identify, cultivate, and maintain peer-to-peer relationships with key payer thought leaders, formulary decision makers, Chief Medical Officers, Chief Pharmacy Officers, and other HCDMs within assigned geography * Deliver fair-balanced, scientifically rigorous presentations on clinical data, real-world evidence, pharmacoeconomic models, budget impact analyses, and patient-reported outcomes (PROs) * Respond to unsolicited medical information requests from payer and access stakeholders with accurate, compliant, and timely scientific content * Attend and represent the organization at managed care, payer, and scientific conferences to maintain awareness of current landscape issues and emerging data HEOR Evidence Generation & Dissemination * Partner with internal HEOR, RWE, and Medical Affairs teams to identify evidence gaps and support the design, execution, and dissemination of field-based observational studies, retrospective analyses, and pharmacoeconomic research * Facilitate investigator-initiated and collaborator-initiated research proposals; coordinate with appropriate internal stakeholders for review and approval * Support development and communication of health economic models, cost-effectiveness analyses, and budget impact tools for payer audiences * Contribute to publications, posters, and abstracts for scientific meetings and peer-reviewed journals Payer Landscape Intelligence & Insights * Gather and synthesize field intelligence on evolving payer policies, formulary decisions, coverage criteria, value-based contracting trends, and competitive landscape dynamics * Communicate insights to internal stakeholders including Medical Affairs, Market Access, HEOR, and Commercial teams to inform strategy and evidence planning * Monitor and interpret changes in managed care regulations, government payer policy (CMS, Medicare, Medicaid, VA/DoD), and HTA methodologies Cross-Functional Collaboration & Training * Serve as a scientific resource to Market Access Account Directors, Commercial teams, and other field-based colleagues; provide training on disease state, clinical data, and health economics topics * Collaborate with Medical Science Liaisons (MSLs), Global Medical Affairs, and HEOR headquarters teams to align field activities with overarching medical strategy * Appropriately collaborate with the Market Access team to educate and inform payers about clinical and health economic aspects of Compass Pathways’ investigational and on-market products * Participate in advisory board activities, scientific symposia, and payer-focused medical education programs * Complete all required training, compliance reporting, and administrative responsibilities in accordance with corporate policy and applicable law Candidate Profile:  * Advanced degree required, M.D., D.O., Pharm.D., or Ph.D. preferred, in a relevant scientific or health-related discipline (health economics, pharmacoeconomics, epidemiology, health services research, public health, or clinical sciences) * Minimum 2-3 years of experience in the capacity of field-based liaison, working with a pharmaceutical company, presenting to and engaging with payer customers, in collaboration with the Market Access function * Minimum 3–5 years of experience in managed care, PBM, CMS/Medicare/Medicaid/VA/DoD, health care consulting, pharmaceutical industry, or a related access/HEOR environment * Demonstrated knowledge of health economics methodology, including cost-effectiveness analysis, budget impact modeling, QALYs, systematic reviews, and meta-analyses * Strong understanding of the US payer landscape, formulary management, and reimbursement processes * Proven ability to translate complex scientific and economic data into clear, compelling narratives for payer and access audiences * Valid driver’s license and ability to travel 50–70% of the time by car and air 【For NYC】Compensation Description (annually): Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. Base pay is one part of the Total Package that is provided to compensate and recognise employees for their work and any role at Compass, regardless of the location, is eligible for additional discretionary bonuses and equity. 【Base salary per annum】: $160,000—$195,000 USD BENEFITS & COMPENSATION: For an overview of our benefits package and compensation information, please visit  "Working at Compass".   EQUAL OPPORTUNITIES:  Reasonable accommodation We are committed to building a workplace where everyone’s wellbeing matters. If you need reasonable accommodation during the interview process to be at your best, please let our recruiting team know.  UK applicants We are proud of our commitment to diversity and equality (pursuant to the Equality Act 2010). We do not discriminate based upon race, religion or belief, colour, nationality, ethnic or national origin, gender, pregnancy or maternity, marital or civil partner status, sexual orientation, gender reassignment, age or disability. US applicants Compass Pathways is proud to be an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, and related medical conditions), ethnicity, age, disability, sexual orientation, gender identity, gender expression, military service, genetic information, familial or marital status, or any other status, category, or characteristic protected by applicable law. SPONSORSHIP: Unfortunately, we cannot sponsor employment visas and can only accept applications if you have employment rights in the country to which you are applying. DATA PRIVACY: All data is confidential and protected by all legal and data privacy requirements, please see our recruitment Privacy Notice to learn more about how we process personal data.

Director, Enterprise Sales - Digital Natives

Databricks

P-1508 We are looking for a Director of Enterprise Sales to join our outstanding sales organization. You will be responsible for overseeing and motivating a team of Account Executives focused on selling to customers across the Digital Natives space ($1B+ in revenue). You will be measured by your team’s overall quota attainment, new business acquisition, and expansion into existing customer accounts. This is a team of motivated sellers, so we are looking for someone who is comfortable leading teams and loves developing Account Executives into rising stars. The impact you will have: * Promote Revenue Success: Build and exceed your teams quarterly/annual sales targets * Build and Implement Strategic Plans: Develop and execute evolving revenue plans and growth tactics * Create Trust-Based Relationships: develop long term customer, partner, and cross-functional relationships * Distill Customer Needs and Value: Help your team to understand commercial goals of your customer and how they relate to our value proposition * Manage the Voice of Databricks: Lead your team to communicate the value proposition through proposals and presentations What we look for: * 5+ years high-growth Cloud/Data & AI leader with experience leading a field sales team. * 3+ years of experience translating a highly technical product into quantified business value for the CSuite. * 3+ years of experience selling against open source or freemium. * Demonstrated track record delivering working towards personal and team goals while to uplevel your process * Ability to influence, develop, and empower employees to achieve personal objectives with a team first mindset * Coach and develop sales fundamentals to Account Executives including and not limited to prospecting, forecasting, and negotiation tactic * Excellent written and verbal communication skills and experience presenting to the C Suite. * Willing to travel (<35%). * Bachelor’s degree required. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.