Client Success Director

DEPT

WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. THE ROLE: The Associate Director, Delivery Adobe spearheads client-facing initiatives focused on implementing leading Experience Cloud solutions. This strategic role involves engagement at multiple levels with Internal Services, Sales teams, key customers, and Partners. Responsibilities include managing all facets of project planning: defining scope, creating detailed plans, measuring timelines, and allocating resources. The Manager works closely with the internal technical delivery teams throughout the hands-on implementation process. This position has a direct impact on revenue generation and requires continuous collaboration to ensure an exceptional Customer Experience. Success in this role hinges on the ability to multi-task, maintain proactive and efficient communication, escalate critical issues, and provide timely answers to clients. WHAT YOU’LL DO: * Act as Lead Consultant on customer engagements that may involve multiple project teams from our client and customer organizations * Clearly understand and communicate customer requirements and integration points in the context of the statement of work. * Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs. * Manage all day-to-day administrative activities of a given project from inception to closure. * Accurately forecast revenue, profitability, margins, bill rates and utilization across projects. * Maintain regular communication with both the customer and internal teams and constantly manage customer expectations. * Achieve customer satisfaction through successful delivery of defined project scope. * Compile customer requests and deployment issues, to provide a feedback channel into our core products. * Act as the central client point of contact throughout the life of the project * Capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice * Provide oversight for services engagements to ensure adherence to governance standards and support customer success * Coordinate escalations across multiple teams, including sales, services, and product organization * Identifies partnership opportunities and capitalizes on “add-on” sales opportunities across projects.  WHAT YOU BRING: * Must have experience with one or more Adobe Experience Cloud solutions – most preferred are AEM, AEP  * 5-7+ years experience as a project manager, including delivering enterprise-scale web applications or analytics implementations * Experience in client facing project management in an agency or professional services environment   * Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist. * Professional demeanor with a proven ability to lead diverse, multi-functional teams across an organization (e.g., within Adobe) and effectively communicate and influence senior client executives, including CMOs and CXOs. * Expert in managing complex, high-traffic service launches and operations, demonstrating superb organizational skills and success in building and leading exceptional, often virtual, teams in ambiguous environments. * Prior experience with the launch and operation of a highly available, high traffic internet or mobile service. * Proven ability to understand the impact of technical changes, and to articulate high level technical solutions to address business problems. * Solid understanding of custom software development processes and engagement methodologies. Practical experience in managing agile development projects is a plus. * Ability to manage in an environment of ambiguity with diverse stakeholders. * Ability to build strong relationships and generate opportunities for repeat business. * Must be able to travel, up to 40-60% * BS/BA Degree or equivalent experience  Highly Desired:  * One of the following certifications: Project Management Professional, Agile, Certified ScrumMaster, PRINCE2, or equivalent * Prior experience with Microsoft Dynamics and Workfront  WHAT DO WE OFFER? We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package: * Healthcare, Dental, and Vision coverage * 401k plan, plus matching * PTO * Paid Company Holidays * Parental Leave WE SUPPORT YOU BEING YOU:  DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.  DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.  We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.  DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.  Learn more about DEPT®   DIVERSITY, EQUITY, & INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.  We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here. #LI-Remote The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible. US Remote Range $108,600—$125,000 USD

DEPT

WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. We are seeking a highly experienced and motivated individual to join our team as a Director, Google Alliances focusing on driving growth via our Google enterprise partnership. In this role, the Director, Google Alliances is responsible for maximizing the strategic and financial value of DEPT’s relationship with Google. This leader will oversee compliance with Google incentive programs, drive adoption of Google Marketing Platform (GMP) solutions, and partner across teams to unlock revenue growth, operational efficiency, and value. The role serves as the primary internal owner of the Google partnership, acting as a strategic liaison between Google and executive stakeholders while ensuring the organization captures all available incentives, certifications, product benefits, and growth opportunities. THE ROLE: As part of the sales team, you will be responsible for driving revenue growth through unlocks with our Google partnership. Success in this role requires a commercially driven mindset, the ability to quickly build trust with senior executives, and a strategic approach to navigating partner ecosystems to create and accelerate the pipeline. A broad understanding of the entire agency sales funnel is important in this role, though primarily the role will be judged on bottom funnel performance, that is to say close rates and sales revenue generation. You must be able to quickly build trust and rapport, ask the right questions, and bring a strategic approach to selling agency solutions. An entrepreneurial spirit with a bias for action and problem-solving is necessary to be successful in this role. WHAT YOU’LL DO: * Own and manage the organization's strategic relationship with Google. * Develop annual partnership plans aligned to company growth objectives. * Identify opportunities to expand collaboration, joint business planning, co-marketing initiatives, and innovation programs. * Track partnership KPIs and communicate performance, opportunities, and risks to executive leadership. * Ensure compliance with all Google incentive programs, requirements, certifications, and reporting obligations. * Monitor program changes and proactively adjust internal processes to maintain eligibility and maximize benefits. * Forecast, track, and optimize incentive earnings across all applicable programs. * Partner with Finance, Operations, and Client Partner teams to validate performance metrics and claims. * Serve as executive sponsor for GMP adoption, utilization, and optimization. * Ensure teams are effectively leveraging GMP products and capabilities. * Identify opportunities to improve operational efficiency, campaign effectiveness, and reporting through platform enhancements. * Coordinate training, enablement, and certification initiatives across relevant teams. * Partner with product and operations leaders to establish GMP best practices and standards. * Identify new Google products, capabilities, and programs that create competitive advantage. * Champion innovation initiatives that improve client outcomes and organizational performance. * Support business development efforts through partnership-driven opportunities and thought leadership.   WHAT YOU’LL BRING: * 8+ years of experience in digital marketing, media, partnerships, analytics, marketing technology, or related fields. * Direct experience working with Google (agency, SI, or Google‑side experience required. * Deep knowledge of Google Ads, Google Marketing Platform, and Google's partner ecosystem. * Experience managing strategic technology or platform partnerships. * Strong understanding of marketing measurement, attribution, MMM, and performance analytics. * Proven ability to lead cross-functional initiatives and influence senior stakeholders. * Exceptional analytical, communication, and executive presentation skills. * Experience managing complex programs with measurable business outcomes. Preferred * Experience within a media agency, marketing services organization, consultancy, or large in-house marketing team. * Familiarity with Google's incentive and partner programs. * Experience implementing or overseeing MMM solutions. * Knowledge of privacy regulations, first-party data strategies, and evolving measurement frameworks. * Advanced analytics, data strategy, or marketing technology expertise. WHAT DO WE OFFER? We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package: * Healthcare, Dental, and Vision coverage * 401k plan, plus matching * PTO * Paid Company Holidays * Parental Leave WE SUPPORT YOU BEING YOU:  DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.  DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.  We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.  DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI. Learn more about DEPT®   DIVERSITY, EQUITY, & INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.  We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here. #LI-Remote The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible. US Remote Range $130,000—$145,000 USD

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM Stripe is looking for an exceptional transactional lawyer to join our commercial legal team supporting our fast growing business in the Americas.  Stripe is a global technology company that builds infrastructure for online commerce with a mission to increase the GDP of the internet. Not only do we handle billions of online transactions each year, Stripe is forging new paths in global commerce including the use of cryptocurrencies and stablecoins, and agentic commerce. Our innovative suite of SaaS offerings enable millions of users around the world, from entrepreneurs to multinational enterprises and online marketplace platforms, to build their businesses, establish global reach, scale faster and operate more efficiently. And we are just getting started! WHAT YOU’LL DO RESPONSIBILITIES * Support the AMER Sales team, leading negotiations for complex and strategic agreements; * Advise on a wide range of commercial and legal issues, including launch of new products to Stripe users and support international expansions; * Work closely with Product Legal to bring new products and features to market; * Be an integral part of the build out of Stripe’s commercial legal infrastructure so that we can scale and operate efficiently at pace with Stripe’s exponential growth - this work includes drafting and maintaining Stripe’s agreements and playbooks, leading and contributing projects to improve internal processes, leveraging AI tooling to optimize how we work and collaborate with our clients, partners and users;  * Partner with teams across Stripe globally, including sales, operations, product, tax, risk groups, and others; * Help the entire team drive scaled support and efficiency, working collaboratively in a global team to maximize the overall impact of the Commercial Legal team; * Develop and deliver training and other resources to help the Sales team sell our products; and * Be a point of escalation for outside counsel. WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 5+ years of relevant experience in-house or in a technology practice group in a top law firm. * Qualified with good standing membership in at least one US state bar with a JD degree or foreign equivalent; * Intellectually curious and a creative problem solver - Stripe’s products and our industry are complex and ever evolving - you should relish learning new products and finding creative solutions to challenging problems; * A self starter with a bias for action - you are proactive and have a strong sense of ownership;  * A clear and concise communicator (in written and verbal forms), who can distill the key risks and explain complex, nuanced issues in plain and simple terms;  * A natural collaborator, able to guide cross-functional teams and drive to a win-win solution; * Familiar with the range of legal issues and commercial risks that arise in connection with hosted data and technology services; and * A team player who is willing to do what it takes to contribute to the collective success;  PREFERRED QUALIFICATIONS * Experience working in payment or fintech industries and knowledge of associated regulatory issues; * In-house experience advising high growth companies;  * Working knowledge on how to use LLM tools; * Experience in improving legal processes with AI technology; and * A working knowledge of data protection laws such as  CCPA, GDPR, and HIPAA.