Manager, Candidate Experience

Mongodb

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. As a Contract Sourcer on our Talent Discovery team, you will be the pipeline generation engine supporting MongoDB’s most critical positions as they arise across the company, supporting both U.S. and Europe-based roles. Individuals in this function will identify, engage and screen top talent for technical roles, with the potential to expand to support other business units as demand fluctuates. This opportunity is ideal for individuals who embrace change, thrive in a dynamic, ever-evolving environment, and are excited to advance their career in technical recruiting.  This is a contracted opportunity for a period of four months. Given the global nature of this role, individuals must be based on the East Coast or open to working East Coast hours. This role is open to fully remote work, as well as hybrid work if the candidate is located near a MongoDB hub office and wants to come in.  IN THIS ROLE, YOU WILL * Support critical GTM, and Sales roles for MongoDB across Europe and North America through strategic passive talent sourcing. Individuals will be expected to quickly pivot to support new areas of MongoDB’s business as hiring needs arise, and show flexibility to take on non-technical positions if needed * Work closely with recruiters to understand business needs and deliver qualified talent accordingly, becoming an expert in the external market and a consultative talent advisor * Screen candidates for nuanced roles, ensuring strong alignment to role requirements and maintaining exceptional documentation and data integrity as candidates are progressed within the hiring process * Partner with coordinators, hiring managers and interviewers to deliver an exceptional candidate experience, maintaining a high-touch and personalized process for all candidates THE RIGHT PERSON FOR THIS ROLE WILL * Possess a proven track-record within technical recruiting, maintaining deep expertise in passive candidate sourcing specifically * Maintain creative and out-of-the-box sourcing techniques to tap into new pools of talent, while uncovering new tactics through research and knowledge-sharing with peers * Have an analytical mindset, with the ability to conduct autonomous research and utilize data to inform strategy and influence stakeholders * Exhibit exceptional organizational and time-management skills, with previous experience in high-volume business environments. A proven ability to juggle multiple competing priorities simultaneously while navigating ambuiguity is required for role success * Maintain exceptional written and verbal communication * Proficiency working in Greenhouse and Gem is preferred, but not required ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req #426198 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $114,400—$114,400 USD

Mongodb

ABOUT THE ROLE MongoDB is looking for an analytical, people-first, and execution-obsessed leader to manage our global Candidate Experience (CEx) function. In this role, you will own the end-to-end candidate journey operations across AMER, EMEA, and APAC—building a high-performing, resource-efficient team of coordinators and ensuring every candidate leaves with a positive, lasting impression, regardless of the outcome. We are looking for a strategic, data-fluent and operationally minded leader who can translate insights into executive narratives, proactively audit and re-architect workflows to ensure operational excellence and safely leverage automation and AI to scale how we work. The right leader for this role is passionate about mentoring regional leads to act like owners, navigating complex stakeholder relationships to standardize processes, and holding a relentlessly high bar for Candidate NPS and scheduling SLAs. WHAT YOU'LL DO * Lead & Scale Global Operations: Develop and lead a distributed team of Candidate Experience Leads & Coordinators across AMER, EMEA, and APAC. Cultivate an inclusive, high-trust team culture that balances regional needs with global standards * Enforce Rigorous Execution Quality: Set, monitor, and enforce performance metrics (e.g., regional scheduling SLAs, coordinator productivity, and candidate NPS). Establish robust operational safeguards to systematically prevent and quickly recover from candidate experience or scheduling breakdowns * Data-Driven Capacity Planning: Design and optimize our global operating model. Build capacity forecasts factoring in variables like interview loop complexity, time-zone overhead, and regional nuances to balance team workload without defaulting to headcount requests * Process Optimization: Partner with recruiters and hiring managers to audit workflows, eliminate administrative debt, and build consensus around standardized, highly efficient hiring processes. Proactively identify manual bottlenecks to leverage AI, automation, and modern tools with clear ROI metrics, ensuring technology supports a personalized candidate experience * Programmatic Candidate Journey Design: Take a holistic, end-to-end view of the global candidate lifecycle to identify high-impact opportunities for journey enhancement. Effectively design, build, and execute strategic programs and projects that elevate the overall candidate experience at every stage of the recruitment funnel * Translate Data for Executive Influence: Translate granular operational metrics (calendar holds, clicks, turnaround times) into high-level strategic business cases. Maintain an active reporting cadence with senior Recruiting leadership and use data to confidently navigate stakeholder pushback * Manage Vendor Relationships: Own relationships with our core scheduling technology vendors and cross-functional partners to actively monitor system performance, usage, and new feature adoption. Continuously optimize how these systems work with our global workflows WHAT YOU'LL BRING * Proven Leadership Experience: 7+ years of experience in recruiting operations, candidate experience, or talent acquisition, with at least 3 years of people management experience leading distributed or global teams across AMER, EMEA, and APAC * Data Fluency & Tactical Insights: Proven ability to pull raw operational data and use tools like Google Sheets to analyze team capacity, catch scheduling errors, and perform root-cause diagnostics. While you won’t need to build complex dashboards, you must be highly comfortable organizing and interpreting spreadsheet data to tell a clear story and drive performance * Automation & Process Design Instincts: Experience executing workflow audits and implementing AI, working with modern scheduling platforms (GoodTime, ModernLoop, Guide, Ashby etc). Strong ability to distinguish when to automate vs. when to simplify manually * Stakeholder Negotiation & Consensus: Ability to negotiate with business units to balance global standardization with essential local/functional customization * Extreme Accountability & Ownership: A proven track record of taking direct responsibility for complex program outcomes and operational failures, turning breakdowns into structural operational guardrails * Inclusive Leadership & Growth Mindset: Highly self-aware leader who welcomes constructive feedback, models intellectual honesty, and is committed to developing people and building psychologically safe, diverse teams WHY MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. Req ID #2273448357 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $73,000—$143,000 USD

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. This role is for the Airbnb Experiences team. Please note this is a remote role from Rome, Italy. The successful candidate needs to be based in Rome, or within commuting distance to Rome. The Community You Will Join: The Experiences team is a unique, multidisciplinary team responsible for partnering with our Hosts to conceptualise and develop high-quality, repeatable and commercially viable experiences that are in alignment with our brand values. In partnership with our cross-company peers, we invent novel ways to foster human connection and belonging in our shared physical world. The Difference You Will Make: As a Senior Market Manager, you will be responsible for the supply health, quality and growth in Italy by managing professional host accounts and supply acquisition of high-quality inventory. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, maintaining the experience quality, nurturing strategic relationships with hosts, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success. A Typical Day: Account Management * Build and manage partner relationships within assigned territory consisting of several hundred Professional Host accounts * Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals * Create and deploy scaled strategies to effectively manage & optimize the long tail of thousands of Professional Hosts in your region * Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your accounts * Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders * Hold regular optimization calls and business reviews with your partners * Develop strong and long-lasting partnerships * Respond to and deliver exceptional service to your accounts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance * Partner cross functionally to address optimization bottlenecks. Quality * Proven ability to handle operational complexity and ability to maximize the impact of resources * Support host community programs in your region * Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales * Audit supply quality in the field, addressing areas for improvement. * Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners  * Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success Supply Acquisition * Prospect and onboard new, high-quality supply in your assigned geography * Experience designing regional sales plans Demand * Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market  Your Expertise: * 8+ years of experience in new sales, account management, and partner support * 2+ years of hospitality/travel industry experience is a plus * Strong time management and prioritization skills * Proven track record of being able to effectively work a leads pipeline or book of business * Proven skillsets at delivering sales growth. * Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person * Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work * Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus * The ability to get things done with constantly changing priorities, projects, and deadlines * Able to travel to assigned markets (when business travel resumes) * Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus * Proven experience working cross-functionally * Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments; * Well developed priorities and time management skills. * Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives; * Charismatic self-starter who is resourceful and self-sufficient * Fluency in Italian and English Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. How We'll Take Care of You: The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits. Italy Annual Pay Range €65.000—€80.000 EUR