Danish Customer Support Advisor | Hybrid in Lisbon

Jobs Europe AB

Come and join our journey! At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about iGaming, bold in your approach, and act with integrity, we’d love for you to join our team as a Safer Gambling Analyst (Danish-speaking) A taste of what you’ll do Analyse risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking Monitor escalated player registrations to prevent and avoid underage gambling Monitor escalated self-excluded players to assess risk and refund, eligible players Monitor and review follow-up case report on a daily, weekly, and monthly basis Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded Adopt a solution-focused approach to assist vulnerable players Recommend changes and/or amendments to Safer Gambling operational activities and processes Work closely with the Safer Gambling Management to instil a culture of Responsible Gaming through promoting awareness, and delivering training as required As a Safer Gambling Analyst you will be responsible for safeguarding our players and the business. You will liaise with players by email or phone to ensure a responsible gaming experience whilst continuously improving our Safer Gambling operation. Who and what we are after? Language proficiency: native or fluent Danish speaker who can also speak and write English fluently Ability to listen effectively and understand others, empathy Willingness to learn and grow in a fast paced environment Positive mindset and a flexible approach Team spirit with passion to help others Ability to analyse information with excellent attention to detail Experience working with MS Office If you have previous experience or knowledge about iGaming we'll consider it as advantage Employee benefits Private health insurance – because your wellbeing matters to us Wellness allowance – up to €300 per year Fresh and healthy Breakfast & Lunch prepared everyday in our penthouse kitchen – you can save up to €3,000 a year Birthday leave – as we want you to celebrate your day Company and team-building events – trust us, these are legendary Relocation package to Malta, including flight and two weeks of accommodation Performance bonus - up to 10% of base salary paid quarterly And much more – see for yourself! Apply today and be part of our success story! Meet all the eligible criteria? Apply today and join the Immense Group team.

Jobs Europe AB

As a Customer Account Advisor at bet365, you will be part of the European Customer Service team helping our customers around the world from our office in sunny Malta. This puts you at the forefront of the world's most popular online gambling brand, helping customers with a wide range of queries related to their bet365 account. This position is offered as a full-time position which requires flexible working hours. In order to cover the full sports calendar, you work in a shift system in which you work five days out of seven; this regularly includes public holidays and weekends. This role falls under our hybrid working model, where you will work both from home and in the office. When working from the office, you will work from a modern office in the heart of Sliema with spectacular sea views and nearby flat rocky beaches with a variety of outdoor activities. From your first day you will receive training from instructors who will support, guide, and mentor you, so can provide an excellent customer experience. What do we offer? Complete relocation package (more information below) Attractive salary, opportunities for advancement, generous bonus payments, and a wide range of other benefits - starting at ca 266,011 DKK (ca. €35,600) annual gross salary Enhancement to the basic salary which is dependent to working days and hours Life & Health insurance Gym Membership Extra 5% of your gross annual salary will be added for pension savings Hybrid Working Model Relocation package: 6 weeks of company-provided accommodation upon arrival Reimbursed flight ticket of up €285 Monthly accommodation allowance of €800 paid out the first six months €100 added to your monthly salary for the first six months for flights to visit your friends and family back home What you will be doing? In this role, you will work within our dynamic and multicultural work environment. You will deal with different topics; among other things, you will respond to betting, payment, verification, and general account inquiries. Tasked with supporting our customers via live chat, email, and phone, they play a central role in the customer's bet365 experience. Providing support to our customer base via Live Chat and email Reviewing and escalating reviews from customers to your superiors when required Liaising with other internal teams to review queries from customers regarding several topics including payments, technical issues, verification, or betting queries What we are looking for? · Fluent knowledge of spoken and written Danish is essential · Good written and spoken English is required · Passion for delivering outstanding customer service · Ability to problem-solve and find a resolution · Willingness to work any five days from seven including weekends Do you have what it takes? Then send in your application in English today and we will contact you shortly!

Jobs Europe AB

As a FDJ UNITED Customer Service Agent, you will be one of over 200 agents across the globe who support the customers of our 9 brands worldwide. You'll have the opportunity to engage with our customers from all over the world, assisting them with their inquiries and ensure their satisfaction by offering our customers the best gambling experience ever! Whether through live chat, email, or other digital platforms, you'll play a crucial role in building and maintaining positive customer relationships. The role requires patience, empathy, and excellent problem-solving skills, as well as the ability to remain calm and professional in challenging situations. If you're a tech-savvy, customer-oriented individual, with excellent communication skills and a passion for providing top-notch service, then this online customer service vacancy could be the perfect fit for you. This vacancy is based in Malta and offers great career opportunities to use your passion for customers in an online gambling environment. Please note that we do not offer visa sponsorship for this position What you will do Deliver Danish nd English language customer support across LiveChat, email Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers' expectations Guide players through the website &/or Mobile App platform assisting them in using our services and products Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities Work closely with other departments including Player Safety, Payments and CRM to ensure a positive and safe gambling experience Speak on behalf of customers by providing useful feedback on their experiences Support your colleagues and contribute to a great team atmosphere How will success be measured in this role Contact quality; demonstrating empathy, reaching a resolution, strong communication and friendliness Number of contacts handled Product knowledge Team contribution and extra tasks Regular performance reviews with your line manager Acting in line with FDJ UNITED values Successful completion of all relevant training and other compliance activities that support FDJ's sustainable and responsible growth Your experience Fluency in Romanian and English, both spoken and written is essential Responsible, and reliable team player Experience of complex problem solving Ability to multi-task in a fast-paced environment Good understanding of basic internet and technical concepts What We Offer €500 annual Well-being Allowance 24 days of annual leave, plus public holidays Subsidised meals Flexible hybrid working model (office and home) Up to 6 weeks of fully remote working per year Anniversary recognition awards Private Health Insurance Dedicated Career Development Plan A friendly and supportive team environment in a fantastic office