Operations Program Manager, Capital Collections

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM We believe startups are the future. The Startup and Venture Partnerships team builds Stripe's relationships with the world's leading venture capital firms and accelerators to increase Stripe's market share among the highest-signal startups. We work closely with top-tier venture firms and accelerators to deepen partnerships and ensure we're delivering value across every part of their organization. This role sits at the intersection of relationship management, program operations, and ecosystem intelligence. You'll expand our operational footprint within priority VC firms, run the programming and events engine that keeps our ecosystem engaged, and help translate portfolio data into action. WHAT YOU'LL DO In this role, you'll support senior partner managers in deepening Stripe's relationships with the world's top VC firms and accelerators. You'll own the operational and programmatic layer of key partnerships, including credits administration, portfolio onboarding, event planning, and data analysis. This is a cross-functional role with visibility across Stripe's ecosystem, product, and marketing teams. RESPONSIBILITIES * Support senior partner managers in expanding Stripe's relationships within top VC firms by building connections with platform teams, portfolio services, junior partners, and operational stakeholders * Own the operational layer of key partnerships, including credits administration, portfolio company onboarding, and partner communications * Support senior team members with account planning, meeting preparation, briefing documents, and structured follow-ups * Work with data science to track portfolio penetration, credits utilization, and conversion metrics, translating findings into actionable insights for the team * Plan, coordinate, and execute team-hosted and co-hosted events, including VC dinners, founder roundtables, workshops, hackathons, and portfolio showcases * Manage end-to-end event logistics, including venue sourcing, invitations, RSVPs, run-of-show, day-of execution, and post-event follow-up * Build repeatable event playbooks, track event outcomes, and support production of team publications and the startup leads tool WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 3+ years of experience in venture capital operations, startup partnerships, business development, or program management * Experience working with or within VC firms, accelerators, or the startup ecosystem * Strong project management skills and the ability to manage multiple workstreams, stakeholders, and deadlines simultaneously * Excellent written and verbal communication skills * Comfort working with data and using metrics to inform priorities PREFERRED QUALIFICATIONS * Direct experience on a VC platform or portfolio services team * Familiarity with Stripe's products, particularly Billing, Payments, and Connect * Event planning or field marketing experience in B2B or startup contexts * Experience with Salesforce, Looker, or similar CRM and analytics tools * Existing relationships within the venture ecosystem * High agency and self-direction in ambiguous environments

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Financial Partnerships team sits within the Global Partnerships organization and is a key component of our success. Our team is responsible for developing and managing relationships with the global and regional banks that enable the Stripe product strategy and deliver new capabilities to Stripe users. Our team executes on high-impact, cross-functional product partnership initiatives across existing products and early-stage "up the stack" financial products. These partnerships have a significant impact on Stripe and are essential for us to offer products used by millions of our users. WHAT YOU'LL DO We're looking for a Partner Development Manager to join the Financial Partnerships team. You'll be responsible for developing and executing the multi-year, global strategies for building our relationships across many of our most important banking partners. You'll focus on designing, scaling, and continuously improving mechanisms to deepen relationships with our partners, as well as highly impactful programs key to differentiating Stripe. As part of these efforts, you'll collaborate closely with cross-functional stakeholders (including Product, Engineering, Legal, Finance, Risk, etc.), and with the banking partners' executive teams. The successful candidate will have a demonstrated ability to manage and develop partners, think strategically and apply diagnostic thinking to business, product, and technical challenges, and earn trust with and influence others. A high-agency attitude, the ability to raise expectations in changing environments, and a drive to create impact through ownership are all important in this role. RESPONSIBILITIES * Develop the go-to-partner strategy and execute on our most ambitious company-bending, bank-network-driven projects that are global and cross-border in nature * Own the banking partner plans, the overall economics, day-to-day operational excellence, and be responsible for driving the partnerships to successful outcomes for Stripe * Leverage banking, treasury, and payments industry knowledge to craft thoughtful partnership and product strategies with transaction banks, lenders, capital markets, central banks, and schemes * Navigate, in partnership with Product, to execute deals supporting that strategy and help ensure a proper execution plan is in place * Leverage significant industry experience to educate and help internal teams compose our holistic bank-led strategy and to advance that strategy with banking partners WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 7+ years of financial services experience, including directly working at banking institutions in cash management, FIG, or payments, and experience in partner management or business development working with banking institutions in PSPs or fintechs enabling pay-in and pay-out, store value, and embedded lending * Advanced knowledge of the banking and clearing landscape across multiple geographies with specific focus on transaction banking, e-money, safeguarding, multi-currency, and cross-border payments * Demonstrated experience building proprietary global collection and payout networks * A proven track record of working in a product-centric environment with significant internal and external dependencies across product, engineering, legal, sales, risk, and compliance * Broad and deep experience executing industry-wide partnership strategies to build innovative product experiences and go-to-market models

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. WHAT YOU’LL DO RESPONSIBILITIES * Collaborate with cross-functional teams to build and scale operational infrastructure that supports the launch of innovative products, ensuring a seamless user experience * Design the playbook to execute against operational requirements and deliver a best-in-class user experience * Lead multiple projects simultaneously, managing timelines, resources, and stakeholder expectations to deliver impactful results that align with organizational goals * Identify and drive process improvements alongside product and engineering teams, focusing on automation opportunities, public document enhancements, and self-serve capabilities that enhance efficiency and effectiveness in workflows * Engage with stakeholders across the organization to explore new strategic initiatives, closing gaps related to user experience and compliance while driving overall operational excellence * Collaborate with cross-functional teams to build and scale operational infrastructure that supports the launch of innovative payments and business funding products, ensuring a seamless user experience * Design the SOPs of technical product support, including API troubleshooting, to execute against operational requirements and deliver a best-in-class user experience securing customer retention objectives for new product releases * Lead multiple cross-functional projects that enable the launch of new products and features * Simultaneously, managing timelines, resources, and stakeholder expectations to deliver impactful results that align with organizational goals that increase early user adoption of new banking and business funding products * Identify and drive service efficiency process improvements alongside payments and business funding product and engineering teams, focusing on automation opportunities for support processes, public document enhancements, and self-serve capabilities that enhance efficiency and effectiveness in customer support and onboarding workflows * Engage with stakeholders across the organization to explore new product offerings in payments, closing gaps related to user experience and compliance while driving overall excellence for user support and internal operations; * Run incubation and governance programs for payments and banking products (Stripe Managed Payments, Stripe Capital, fiat-to-crypto onramp/Payin integrations), guiding features from private beta to General Availability by validating operational readiness with go/no-go dashboards and incubation graduation criteria that measure operations KPIs (CSAT, agent productivity, and costs), and by defining support SOPs for internal and vendor support teams * Lead product compliance and operational-capacity programs for payments and banking product betas, coordinating Legal, Tax, and Risk to identify regulatory gaps (global sales tax compliance, KYC/KYB requirements) and deploy targeted automations and tooling (AI support agents, AI powered onboarding) to increase operational cost savings, limit Stripe’s liability for non-compliance, and inform support resource planning and budgeting WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS Bachelor's degree or foreign equivalent in Business, Management, Economics or a related field, plus 2 years of experience managing timelines, resources, and stakeholder expectations to deliver results that align with organizational goals. Position also requires the following: * 2 years of experience documenting operational processes * 2 years of experience designing and implementing process improvements * 2 years of experience scaling support operations * 2 years of experience communicating technical concepts to users and stakeholders * 2 years of experience building queries using SQL * 2 years of experience analyzing large datasets to draw conclusions and make recommendations Salary: $148,450 - $210,600/yr. This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary. 40 hrs/week Up to 50% telecommuting permitted. Multiple Positions Available.  Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.NY19 #LI-DNI