Unknown Employer · Sweden
Director, Customer Success
Description At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at th...
Description At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and
communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each
other. Come where culture is everything. Our associates. . . Have Purpose – we do work that matters for our partners, the
community, and the healthcare industry. Innovate with us to move healthcare forward. Give back to the community with paid
volunteer time off. Think Boldly – we have big ideas and are empowered to “think like an owner.” Fit your role and do what you
love. Grow and develop along a career path designed by you. Feel Connected – our favorite thing about our workday is each other.
Support one another – no one says, “That’s not my job.” Celebrate with each other at beer:30, virtual events, and company
gatherings. Be Understood – we are each unique and want to live our best lives at work and home. Let life happen with My Time Off,
a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave. Live healthy with complimentary lifestyle
and financial coaches, a wellness program, and a comprehensive insurance plan. Who we want Do you build great customer
relationships that inspire loyalty? Do you have a passion for delivering amazing customer experiences while challenging them to
think differently about their business? Do you easily multitask and juggle the many demands on your time while engaging and
following up with customers? Do you have a strong conceptual ability, easily connecting data while offering unique insights to
customers? What you will do As a Director, Customer Success, you will partner with healthcare organizations and lead a team of
Customer Success Managers and Account Coordinators to provide best practice solutions designed to help our customers understand
the totality of how their organization is experienced by the people they serve. You are responsible for developing relationships
with customers that promote and sustain customer engagement, high satisfaction with NRC Health, retention of assigned customers
and all product lines purchased, and growth and expansion of your assigned book of business. In addition, you will mentor, guide,
and empower Customer Success Managers and Account Coordinators to provide exceptional customer service with high quality delivery.
This could include things such as adding value to customer interactions, development of upselling and cross-selling strategies,
helping prioritize customer feedback and concerns, and ensuring all performance metrics are met. You will be an integral part of
helping NRC raise the bar by building strategic relationships with our largest clients and with various healthcare executive
leaders and decision-makers. In doing so, you will continuously learn, retain, and promote a working knowledge of the healthcare
industry and a thorough understanding of NRC Health’s solutions. Finally, you’ll be a leader in solution and industry training, as
well as advance your expertise through continuous learning opportunities, including mastery of the Challenger TM sales method.
Challenger TM will equip you to lead insight-driven sales conversations with customers as you move them toward Human
Understanding. What you need Bachelor’s Degree required, healthcare industry experience strongly preferred 5+ years’ experience in
account management The ability to travel up to 40% of the time, under normal conditions Effective presentation and facilitation
skills Microsoft Suite (including Word, Excel, and Outlook) required; experience with a CRM system preferred High learning agility
and ability to think critically Strong organizational skills, as well as the ability to prioritize, strong attention to detail,
accuracy and follow-through A valid driver’s license is required Compensation In the spirit of pay transparency, we are excited to
share the base salary range for this position is $120,000 - $170,000, exclusive of fringe benefits or potential bonuses. In
addition to base salary, this position is also eligible for incentive compensation tied to achieved results (subject to annual
review). If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as
geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay
equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range
mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to
allow for future and continued salary growth. We also offer a generous compensation and benefits package. For more information on
specific benefits, please refer to our Careers Page . NRC Health is not currently hiring in DE, HI, LA, MD, NJ, PA, RI, D.C . Due
to team alignment and business needs, we are prioritizing candidates located in the Eastern region of the United States. In
general, NRC Health’s positions are closed within 45 days. However, factors such as candidate flow and business necessity may
require NRC Health to shorten or extend the application window. We encourage our prospective candidates to submit their
application expediently so as not to miss out on our opportunities. Diversity, Equity, Inclusion & Belonging At NRC Health,
Diversity, Equity, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For
information about our efforts in this area, please refer to our DEI&B webpage and our Equal Employment Opportunity policy. Have
Purpose. Think Boldly. Feel Connected. Be Understood.
Role
Director, Customer Success
Category
Customer Strategy
Published
July 18
Deadline
August 17
Source