Director, Customer Success, Financial Services

CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients.    Why us? 🌍 CUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the world’s top financial institutions globally. 🚀 In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. We’re a fast-paced, high-performing team that thrives on pushing boundaries—continuously evolving our products, services, and operations. At CUBE, we don’t just keep up we stay ahead. 🌱 We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our “make it happen” culture empowers you to take ownership of your career and accelerate your personal and professional development from day one. 🌐 With over 700 CUBERs across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the heartbeat of our success. 💡 We were among the first to harness the power of AI in regulatory intelligence, and we continue to lead with our cutting-edge technology. At CUBE, You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that are reshaping the world of regulatory compliance. Role Mission CUBE's Enterprise & Growth Sales Director is a senior commercial leader accountable for new revenue and expansion across two distinct but connected segments. You will own named enterprise accounts at significant ACV, while simultaneously building and proving a higher-velocity motion for the growth tier — mid-sized financial institutions, insurers, and corporates that buy differently from the top tier but represent a substantial and underpenetrated opportunity. This is a player role built for someone who can operate at the executive level with the world's largest financial institutions and equally construct a scalable, efficient motion for a broader set of buyers. You will work closely with Solutions Engineering, Customer Success, Marketing, and Product to shape how CUBE goes to market globally. Key Responsibilities: • New enterprise logos New enterprise logos at £200K+ ACV, with named GSIBs, global asset managers, and major insurers in scope, spanning multiple geographies and buying centres. • Growth segment pipeline and conversion, Growth segment pipeline and conversion, building a repeatable, higher-velocity motion for the long tail of financial institutions, fintechs, and corporates that need regulatory intelligence but operate with faster procurement cycles and different value drivers. • Net revenue retention and expansion Net revenue retention and expansion within the installed base, identifying migration paths from acquired products into the core CUBE platform and maximising account value over time. • Pipeline integrity Pipeline integrity — a clean, honest, well-qualified forecast that the business can plan against, free of date-stuffing and wishful close dates. • Market and competitive intelligence Market and competitive intelligence — a current, informed view of buyer behaviour, competitive positioning, partner ecosystems, and regulatory drivers that shapes how CUBE prioritises and invests commercially. What will you do: • Own end-to-end sales cycles across both enterprise and growth segments — from prospecting and qualification through commercial negotiation, legal, procurement, and close. • Run executive-level conversations with Heads of Compliance, Chief Risk Officers, Heads of Regulatory Affairs, and the technology and procurement stakeholders that surround them. • Tailor the CUBE value story to specific regulatory drivers, firm types, and buying contexts across enterprise and growth accounts. • Partner with Solutions Engineering to deliver compelling technical demonstrations, proof-of-concept activities, and responses to complex RFPs. • Work with Customer Success and Product to identify expansion opportunities within the installed base and support successful migrations from acquired product lines. • Build and iterate on the growth segment sales motion — defining the playbook, identifying the right channels and partner levers, and proving what works at scale. • Maintain a disciplined, accurate pipeline and forecast in Salesforce. • Act as a credible voice of the market internally — feeding buyer insight, competitive intelligence, and product feedback into go-to-market and product decisions. Skills & Competencies • Strong understanding of financial services compliance topics, regulations, and market pressures globally. Ability to conduct peer-level conversations with Compliance, Risk, and Regulatory Affairs professionals. • Maintains high standards of quality, ensuring accuracy and commercial rigour across all deliverables — proposals, forecasts, and customer-facing materials alike. • Communicates clearly and builds productive relationships with colleagues, stakeholders, and customers across complex, multi-stakeholder environments. • Analyses complex buying situations, evaluates commercial options, and constructs effective strategies for progressing and closing business. • Works effectively within a global team, contributing to collective goals, sharing market intelligence, and supporting the broader commercial organisation. • Actively pursues learning opportunities and develops knowledge of evolving regulatory environments and market dynamics to maintain competitive credibility. • Manages pipeline and time effectively, prioritises across competing deal demands, and delivers against agreed targets with consistency. • Responds positively to ambiguity, manages uncertainty, and maintains performance in a fast-moving commercial environment. • Understands customer needs at a deep level and constructs solutions that meet or exceed expectations across a diverse global client base. Interested? If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE. CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Are you an experienced Customer Success leader ready to take our global customer relationships to the next level? Do you have experience in managing global and high-performing teams that deliver measurable outcomes and exceptional experiences as a player-coach? If so, we’d love to hear from you! The impact you will have: As the Regional Manager of Customer Success for EMEA, you will manage 10 CSMs and an assigned list of accounts and a cross-regional team of Customer Success Managers who partner with our most important customers across two of our key growth regions. Reporting to the Global Director of Customer Success, you will drive strategy, operational excellence, and performance across both regions. You’ll ensure your assigned customers and others achieve tangible value from Elliptic’s blockchain analytics solutions, resulting in strong retention, expansion, and advocacy outcomes. This is a highly collaborative and strategic role — influencing product direction, scaling best practices across geographies, and aligning your team’s initiatives with global business objectives. You’ll create a unified, customer-centric culture while respecting local market dynamics and time zones. What you’ll do: * Own and manage a subset of key accounts, ensuring health and success with our product, securing renewals and expanding ARR * Manage, mentor, and develop a distributed team of Customer Success Managers across EMEA and APAC * Define and execute regional Customer Success strategies in alignment with the global vision, adapting for regional market needs * Partner with the Global Director of Customer Success to set goals, track performance metrics (NDR, GDR, churn), and drive global consistency * Support CSMs in high-value strategic account management, ensuring customer adoption, retention, and expansion * Build scalable frameworks for onboarding, health scoring, success planning, and ongoing value realization * Collaborate with cross-functional stakeholders such as Sales, Product, Operations, and Marketing to ensure frictionless customer experiences * Represent the voice of global customers by gathering regional insights and informing product roadmaps * Drive continuous improvement of processes, tools, and playbooks across both regions * Champion collaboration between regions, fostering a culture of shared learning and global best practice * Occasionally engage directly with strategic enterprise customers to ensure alignment with their executive stakeholders * Work flexibly across time zones, coordinating with global peers and customers to meet business needs You will be a great fit here if you: * Enjoy managing top customers and understand the importance of successfully leading them to short and long term success * Have proven success leading distributed Customer Success or Account Management teams in a SaaS environment * Are strategic but hands-on, equally comfortable defining global frameworks as working on key customer relationships * Possess excellent leadership, coaching, and people development skills, creating high-performance and high-trust teams * Take a data-driven approach to decision-making, using customer and business metrics to inform strategy * Are comfortable navigating cultural and operational differences across EMEA and APAC markets * Have exceptional communication, relationship-building, and stakeholder management abilities * Embrace flexibility and are able to manage priorities across multiple time zones * Thrive in a dynamic, fast-moving environment and champion collaboration across regions and departments * Address problems immediately and can work across functions to solve problems * Enjoy working with pace and energy, building team spirit and cultivating unity and commitment among the team * Comfortable adopting AI tools to boost productivity, with a curiosity for new ways of working Our ideal candidate has: * 7+ years in Customer Success or Account Management roles, including at least 3 years of people management experience * Strong track record of delivering retention, expansion, and satisfaction targets in a B2B SaaS setting * Proven experience managing customers and teams across multiple regions (EMEA & APAC preferred) * Operational excellence in process design, forecasting, and metrics tracking * Experience working in or with Crypto, Financial Services, Payments, RegTech, or technology companies * A global mindset - curious, culturally aware, and adaptable * Interest in blockchain, cryptocurrency, or digital asset industries * Bonus Points for: * Experience scaling Customer Success operations * Comfort with flexible work hours and asynchronous collaboration tools JOB BENEFITS > How we work: * Hybrid working and the option to work from almost anywhere for up to 90 days per year * £500 Remote working budget to set up your home office space > Learning & Development: * $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development > Vacation/ Leave: * Holidays: 25 days of annual leave + bank holidays * An extra day for your birthday * Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave. > Benefits: * Private Health Insurance - we use Vitality! * Full access to Spill Mental Health Support * Life Assurance: we hope you will never need this - but our cover is for 4 times your salary to your beneficiaries * Cycle to Work Scheme