Full Stack Engineer, Support Experience (Greater China Support)

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world's largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Core Change Management group is responsible for the systems that let every Stripe engineer ship code, configuration, and infrastructure changes safely and at high velocity. You will be embedded primarily on the Service Deployments team — the owners of Stripe's end-to-end code deployment platform — with regular collaboration with the Resource Automation and Feature Deployments teams. Service Deployments owns the full lifecycle of software changes at Stripe. The team's mission is to let developers roll out code and configuration changes safely without sacrificing productivity, with a goal of meaningfully reducing change-related production incidents year over year. The team operates a meaningful on-call rotation and owns the systems that sit in the critical path of every engineer's daily workflow at Stripe. Resource Automation owns the safe-by-default infrastructure change layer: automated remote execution, incremental Infrastructure as Code tooling, cloud resource inventory, and cloud account governance and IAM role management. You will collaborate with this team on projects that span the boundary between deployment orchestration and cloud resource management. Feature Deployments owns Stripe's feature flag system, merchant entitlements, configuration management and distribution, and the audit log of change-correlated events. You will work with this team when deployment pipelines intersect with feature rollout and change safety tooling. WHAT MAKES THIS ROLE COMPELLING * You own the foundation of how Stripe ships software. The deployment platform sits in the critical path of every engineer's workflow at Stripe. The decisions you make affect thousands of deploys per day across hundreds of services, directly determining how fast and safely Stripe's product evolves. * Technically rich, architecturally active. The team is executing several concurrent platform transformations: containerizing host-based services at scale, adding intelligent multi-service deploy pipelines, extending real-time anomaly detection to earlier stages of traffic shifts, and rebuilding deployment event infrastructure on top of a durable message bus. This is not maintenance work — the architecture is in motion. * Broad surface area, real ownership. You will span the full stack from container scheduling and deployment orchestration business logic to the developer-facing internal platform UI. The problems are multi-layered: reliability, developer experience, performance, and safety all at once. * Your judgment prevents incidents. The team's explicit goal is to drive down change-related incidents across Stripe by building better detection, smarter pipelines, and safer defaults. Your technical decisions have a direct and measurable safety impact on Stripe's reliability. * Agency to shape technical strategy. As a Staff engineer on Service Deployments, you will set technical direction for the team's systems, author designs that span multiple teams, and be the person engineering managers and engineers turn to for the hardest deployment infrastructure questions. RESPONSIBILITIES * Own end-to-end technical delivery of large, ambiguous infrastructure projects — from initial design through production launch and long-term reliability. Author the design, sequence the work, unblock the team, and shepherd projects to landed impact. * Architect the next generation of Stripe's deployment platform. Lead technical design of the deployment orchestrator's evolution — including multi-service dependency-aware autodeploy pipelines, Kubernetes-native deployment primitives, and fleetwide container migration — defining the API contracts, rollout strategies, and operational model that hundreds of teams depend on. * Extend deploy anomaly detection. Evolve blue-green traffic analysis: extend coverage to earlier traffic-split stages, design API/method-based regression detection, and build a self-service onboarding system that makes anomaly detection the default for all supported service types. * Lead the host-to-container fleet migration. Drive sequencing, backward compatibility, and cross-team coordination for migrating Stripe's fleet of host-based services to containerized, fleetwide deployments — keeping the production deployment system operational while executing the transformation. * Own reliability and operational excellence for the deployment platform. Lead incident response; systematically reduce operational toil; and make reliability, security, and maintainability first-class properties of the systems you own. * Build deployment event infrastructure. Own the deployment notification and event-publishing architecture — designing the event schema, durability model, and integration contracts that downstream systems rely on for observability and automation. * Collaborate across Core Change Management. Partner with Resource Automation on projects that span deployment orchestration and cloud resource management (IAM, account provisioning, infrastructure automation), with Feature Deployments on change-safety tooling (feature flags, configuration management, change audit logs) that integrates with or depends on the deployment pipeline, and with the service mesh team on routing capabilities that enable advanced deployment patterns such as canary rollouts and merchant-priority traffic shaping. * Set the technical bar. Own critical design reviews, establish standards for deployment safety and developer experience, mentor senior engineers through high-stakes architectural decisions, and advocate for the right abstractions — code that consuming teams can adopt without becoming deployment infrastructure experts. * Decompose complexity for the team. Translate large, open-ended platform challenges into scoped, parallelizable work; help engineers grow by framing problems clearly and providing decisive technical guidance on the hardest questions. WHO YOU ARE MINIMUM REQUIREMENTS * 10+ years of professional software engineering experience, with a demonstrated track record of designing and shipping production infrastructure systems of significant scale and complexity. * Proven ability to lead large, ambiguous infrastructure projects end-to-end — from technical design through delivery — including managing cross-team dependencies and coordinating migrations across many consuming teams. * Deep expertise in distributed systems and deployment orchestration: strong foundations in how services are built, scheduled, and operated at scale, including rollout strategies, staged delivery, and failure modes. * Hands-on experience with Kubernetes and container-based deployments, including service lifecycle management, workload scheduling, and the operational challenges of migrating large fleets from VM-based to containerized infrastructure. * Strong background in service reliability and operational excellence: demonstrated ability to lead incident response, reduce toil, and build systems that are reliable, debuggable, and maintainable by a team. * Track record of broad technical impact across multiple large systems: fluency across a complex codebase, force-multiplier effect through code review and mentorship, and the ability to set technical direction for a team rather than just execute within it. PREFERRED REQUIREMENTS * Background in deployment safety systems: anomaly detection, automated rollback, progressive delivery, or similar mechanisms that reduce the blast radius of bad deployments. * Familiarity with event-driven architectures (Kafka or equivalent) applied to deployment lifecycle observability and notification. * Experience with Infrastructure as Code at scale — Terraform or equivalent — particularly in the context of cloud resource governance and IAM management in AWS or Azure. * Developer platform or internal tooling background: a strong developer experience sensibility and the ability to build abstractions that reduce toil for the engineering teams that depend on your platform. * Change management and feature rollout systems: experience with feature flags, configuration distribution, or audit-log infrastructure that provides safety guardrails around production changes. * Familiarity with service mesh concepts (canary deployments, weighted routing, traffic-splitting) sufficient to collaborate effectively with partner teams on routing capabilities that enable advanced deployment patterns. IN-OFFICE EXPECTATIONS Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM The Support Experience engineering teams build and improve Stripe’s user support from end to end: how users get help within our products, how they get in touch with us when they have questions, and how our teams use internal tools to answer those questions. We’re accountable for the quality and reliability of this support stack and we use data and firsthand user research to continuously improve it. Providing great support to users of all sizes is culturally important to everyone at Stripe. We are a group of capable, friendly, user-oriented engineers that partner closely on this problem with Stripe’s world-class design, product, and operational teams. This includes the external-facing support interfaces (https://support.stripe.com/), content, entry points, internal tooling, case routing, and helping product teams across the company reduce support volume by improving our products. WHAT YOU’LL DO As a Full Stack Software Engineer on the Support Experience team, you will build engaging, responsive user interfaces that make it truly enjoyable to get help from Stripe. You will have the opportunity to scale the contact platform that connects Stripe users with the teams that are best equipped to help them. This might involve implementing new API endpoints for use across multiple products, iterating on data pipelines to maximize visibility into our support operations, or adding to our billing pipeline so that we can offer paid support plans in new regions. We're also at the center of a genuine AI inflection point. Stripe's support operation is mid-transformation — AI-driven interactions have crossed a major threshold, and 2026 is about pushing that further. Join now to help build the foundation during the most consequential period in the org's history. RESPONSIBILITIES * Build, operate, and improve support products for all of Stripe’s users, from one-person startups to Premium Support users and large enterprises. * Work side-by-side with user-facing teams to understand their needs, develop short-term and long-term solutions, and deploy those solutions across our global 24/7 support operation. * Improve the internal tools that empower our user-facing teams to build new case-solving workflows, publish dynamic, localized content to our user-facing support site, and answer every support request with the right context for any user. * Own problems from end to end, managing complexity and engaging directly with stakeholders to think through everything from business impact, to reliability and operability, to the pixel-perfection of individual support interactions. * Uphold Stripe’s high standards for engineering and product quality and mentor newer team members to do the same. WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * You have a strong technical background, including 2-5+ years of experience building impactful products or systems at scale * Enjoy being a generalist working on both the frontend, backend, and anything it takes to solve problems and delight users both internally and externally * Write high quality code that is tested thoroughly, supported by clear documentation and has appropriate production observability * You are empathetic with users, both internal and external, and strive to create a better experience for all customers * Enjoyment in working with a diverse group of people with different expertise * Proven ability to stitch together many different services and processes together even if you have not worked with them before * Uphold best practices in engineering, security, and design PREFERRED QUALIFICATIONS * Proficient in JavaScript (React) & Ruby; language can be learned and we care much more about your general engineering skill than knowledge of a particular language or framework * Previous experience building engineering solutions focused on support

Stripe

WHO WE ARE ABOUT STRIPE Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. WHAT YOU’LL DO RESPONSIBILITIES * As a full stack engineer on the Dashboard Foundation team, the engineer will build platform-level capabilities for the Stripe Dashboard, elevating the experience for every merchant. By creating and expanding these platform capabilities, the engineer will make the page-to-page and product-to-product experience in the Dashboard support the ever-changing needs of merchants for years to come. And on top of that, the engineer will accelerate other teams at Stripe by enabling them to focus on their unique goals without needing to think about platform-level concerns * Build software services and platforms that impact millions of users, whether they’re an end user, developer, or partner * Ensure platforms are reliable, scalable, secure, and extensible and shape future-proof interfaces that are easy to build against * Make effective tradeoffs that consider business priorities, user experience, and a sustainable technical foundation * Debug production issues across services and levels of the stack * Design, build, and maintain APIs, services, and systems across engineering teams (please note that API stands for Application Programming Interface and is a set of functions and procedures allowing the creation of applications) * Coordinate with other engineers to build delightful features that span various parts of the system, as well as with the business, sales and operations teams to understand and solve the users’ pain points * Play a key role in expanding the reach of the global payments network, and deliver best-in-class reliability and performance * Utilize computer science and software engineering knowledge to debug and solve critical production issues across software and services * Align the technical decisions with broad strategic initiatives, while also advocating for needs specific to emerging new businesses * Develop and execute against both short- and long-term roadmaps * Own engineering solutions from end to end, managing complexity and engaging directly with stakeholders * Uphold high engineering standards and elevate quality and engineering efficiency to the many codebases and processes WHO YOU ARE MINIMUM REQUIREMENTS * Bachelor's degree or foreign equivalent in Computer Science or related, plus 1 year of Software development experience. Qualifying experience may be gained before, during, or after education. Position also requires the following: * 1 year of internship experience in software engineering in a corporate or industry setting; * 1 year of experience in building software solutions with the Python programming language; * 1 year of experience in designing and implementing backend APIs; * 1 year of experience in designing and implementing performant, cross-platform website user interfaces; * 1 year of experience in data analysis to identify trends, anomalies, and patterns, including the use of relevant tools and methodologies; and * 1 year of experience contributing to large-scale codebases that affect millions of users. Salary: $156,800 - $235,200/yr. This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary. 40 hrs/week Up to 50% remote work permitted. Multiple Positions Available.  Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. CA22 #LI-DNI