Director, Health Systems Sales

About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow. With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all. To learn more about Care Access, visit www.CareAccess.com [http://www.careaccess.com/]. HOW THIS ROLE MAKES A DIFFERENCE Reporting to the Sr. Director of Study Feasibility & Clinical Partnerships, the Associate Director and Director of Study Feasibility & Clinical Partnerships provides strategic leadership for protocol and site feasibility across the Care Access Site Network and oversees the end-to-end lifecycle of clinical vendor partnerships that support Care Access objectives. This role is responsible for shaping and advancing feasibility strategy, ensuring robust site evaluation, and driving the identification, sourcing, qualification, onboarding, negotiation, and performance management of key vendors. In close partnership with cross-functional teams, including Business Development, SSU, Finance, and Site Operation, this position guides data-driven feasibility assessments across the site network, leads cost-effective procurement strategies, strengthens contractual and operational frameworks, ensures regulatory and organizational compliance, and cultivates high-impact, high-performing vendor partnerships that enable successful study execution and organizational growth. HOW YOU'LL MAKE AN IMPACT Strategic Team Supervision and Development * Provide leadership, supervision, and mentorship to Feasibility Managers and Vendor Acquisition Managers, fostering a collaborative, high-performing team environment. * Promote professional development within the team, including training, coaching, and performance feedback. * Establish and maintain strong, collaborative relationships with internal cross-functional teams and external vendors to ensure alignment, high performance, and seamless study execution. * Contribute to continuous departmental  improvement initiatives, including the development and optimization of tools, databases, processes, and best-practice SOPs to enhance operational efficiency and effectiveness Clinical Trial Feasibility and Vendor Acquisition and Management Strategy  * Analyze and synthesize data from trial sponsors, CROs, and internal cross-functional teams to comprehensively understand study objectives, protocol requirements, and operational needs. * Conduct comprehensive feasibility assessments of study protocols leveraging internal databases, trackers, and dashboards to assess feasibility across the Care Access Site Network, identify appropriate vendor scope, and ensure alignment of feasibility and vendor capabilities with study needs for optimal execution. * Translate feasibility findings into actionable recommendations that guide strategic planning, vendor selection, and resource allocation to support efficient and effective study execution. * Responsible for managing key vendor performance activities and contributing to the delivery of vendor performance management across development operations. * Contribute to the maintenance and application of vendor performance management frameworks, including performance metrics, issue management practices, escalation pathways, and performance improvement approaches. * Prepare and deliver performance analytics and reporting for vendors, translating performance data into actionable insights to support governance discussions and continuous improvement activities. * Provide clear, decision-ready insights and recommendations to internal stakeholders and vendor partners based on analysis of performance data, issue trends, and operational inputs * Proactively identify, escalate, and resolve feasibility- and vendor-related challenges that could impact clinical operations, timelines, or study deliverables. Cross-Functional Collaboration and Strategic Input * Partner with Business Development, SSU, Finance, Operations, Legal,  and other stakeholders to align feasibility, vendor, and operational strategies with broader organizational objectives. * Serve as a subject matter expert on feasibility and vendor considerations, providing insights and recommendations to support strategic decision-making. Other Responsibilities * Other duties as assigned based on evolving needs.  THE EXPERTISE REQUIRED * Strong understanding of clinical protocols, general clinical research processes, start-up workflows, and Good Clinical Practice. * Prior clinical research experience with the ability to discuss protocol clinical aspects with vendors and internal stakeholders. * Excellent interpersonal, written, and verbal communication skills; ability to build relationships across dispersed teams. * High level of professionalism, confidentiality, and sound judgment; able to make evidence-based decisions. * Experience working with site networks, sponsors, and CROs; direct site-based experience strongly valued. * Proven leadership, judgment, and decision-making skills in a fast-paced, matrixed environment. * Ability to manage multiple priorities, competing deadlines, and cross-functional initiatives effectively. * Demonstrated ability to negotiate and ‘sell’ Care Access’s value to vendors, sponsors, and investigators. * Strong project and process management skills with a proactive, solution-oriented mindset. * Analytical mindset with strong attention to detail, problem-solving skills, and ability to anticipate risks. * Proficiency with Google Suite, Microsoft Office Suite, and data tracking for KPIs and vendor performance. * Experience in creating and implementing new processes based on organizational needs. CERTIFICATIONS/LICENSES, EDUCATION, AND EXPERIENCE * Minimum Education: * Bachelor’s degree in life sciences, healthcare, nursing, or related field (advanced degree preferred). * Minimum Experience: * At least 10 years of experience in clinical operations, feasibility, vendor management, or clinical trial start-up. * Proven vendor-facing experience within clinical trials, with the ability to engage investigators, site teams, sponsors, and CROs. * Familiarity with feasibility process, contracting workflows, and site activation processes. * Experience in Clinical Project Management is strongly preferred. * Proficiency with feasibility, CTMS, clinical portals, and project tracking tools. HOW WE WORK TOGETHER * Location: Remote within the United States. This role requires 100% of work to be performed in a remote office environment. * Travel: This role requires up to 20% travel requirements further explained below. Length of travel will depend upon study requirements, staff needs, and company initiatives. During onboarding and training, additional travel may be required. * Type of travel required: National * Physical demands associated with this position Include: The ability to use keyboards and other computer equipment. * Walking <5%, Standing <5%, and Sitting 90% The expected pay range for this role is $120,000 - $160,000 USD per year for full time team members. BENEFITS & PERKS (US FULL TIME EMPLOYEES) * Paid Time Off (PTO) and Company Paid Holidays * 100% Employer paid medical, dental, and vision insurance plan options * Health Savings Account and Flexible Spending Accounts * Bi-weekly HSA employer contribution * Company paid Short-Term Disability and Long-Term Disability * 401(k) Retirement Plan, with Company Match    MANDATORY EMPLOYER DISCLOSURES Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction. Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment. Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment. Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29–38 of Title 28 of the Rhode Island General Laws. Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.  #LI-Remote Diversity & Inclusion We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.  We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Care Access is unable to sponsor work visas at this time. If you need an accommodation to apply for a role with Care Access, please reach out to: TalentAcquisition@careaccess.com [TalentAcquisition@careaccess.com]

About League   League is one of the fastest-growing technology companies in Canada and the leading healthcare experience platform. Getting healthcare is often the easy part — finishing it is where things fall apart: people book the appointment and skip the follow-up, fill the prescription and stop taking it, get the referral and never make the call. That gap costs health plans and health systems money, and it costs people their health. League closes that gap — identifying what each person needs to do next, clearing what’s in their way, and getting it done, for the 70 million+ people whose care already runs through our platform. Health plans and health systems trust us to do this at scale. Organizations like Manulife, SCAN, Geisinger, and Medibank on the payer side, and Baptist and Shoppers Drug Mart on the provider side.  POSITION SUMMARY: League’s digital health footprint is strategically scaling. Building on the proven success among our market-leading customers and partners in Canada and the US, our Go-to-Market team is expanding and seeking a Director, Platform Sales to help us achieve this next phase of growth.  As a Director, Platform Sales, you will be a core part of the Go-to-Market team working across priority segments including public sector, healthcare providers, insurers, pharmacy retailers and  digital health innovators. You will be responsible for leading complex enterprise-scale business development and sales initiatives with prospects and carry a quota for our consumer experience platform sales.  Working in collaboration with other parts of the Go-to-Market team (including Solution Engineering, Partnerships, Product Marketing), you will strategize, scope and design impactful customer partnerships that power the digital transformation of their consumer, member or patient experience. IN THIS ROLE YOU WILL: * Focus on expanding League’s footprint in Canada and building on the success of existing customer relationships.   * Lead and own the end-to-end sales process for target platform strategic accounts including formulating sales strategy, driving revenue growth and developing new customer relationships. * Leverage your own relationships to build pipeline, and work in partnership with the Business Development and Marketing teams to run account-based marketing campaigns that lead to closed revenue and quota attainment. * Successfully achieve and exceed budgeted sales objectives, and maintain sales forecast in an accurate and thorough manner. * Negotiate complex software and professional services agreements from initial stages through to completion. * Create demand by leveraging healthcare industry expertise and what the priorities from C-level executives are, uncovering business problems and matching them to our solution. * Work collaboratively with League Executives and Go-to-Market leaders to build the story and tailored materials for meetings with prospective accounts. * Work with the Go-to-Market leadership team to create and improve sales processes and buyer journeys, especially in new industry verticals. * Proactively identify and communicate product needs of Powered by League prospects and industry verticals to executive and product leadership. * Ensure and monitor successful handoffs of accounts from the sales process and into customer strategy and delivery. * Security-Related Responsibilities * Compliance with Information Security Policies * Ensure access management is performed in compliance with the employee's role and responsibilities * Responsibility and accountability for executing League's policies and procedures within the department/ team * Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations ABOUT YOU: * 8+ years of experience in ‘Platform as a Service’ (PaaS) or ‘Software as a Service’ (SaaS), digital transformation and consumer & patient engagement sales within the Healthcare industry required * Selling AI-powered solutions is also a requirement * Previous experience in a consulting role focusing on digital health and consumer experience is a significant asset * Knowledge of the healthcare industry, especially public healthcare services and provincial/territorial health plans  * A history of successful quota attainment in a complex sales environment  * Ability to win the support of key C-Suite stakeholders in large corporations * Proficiency with Salesforce and sales acceleration tools * Experience developing exceptional documentation for client presentations and webinars * Bachelor's degree in Business or equivalent experience CANADA APPLICANTS ONLY: The Canada-specific compensation range below for this full-time position is exclusive of bonus, equity and benefits. This range reflects the minimum and maximum target for base salaries for the position across all Canadian locations. The salary range is intentional to account for the performance and career progressions a Leaguer will experience in the role throughout their time at League. Where in the band you may land is determined by job-related skills/experience. Your recruiter can share more about the specific salary range specific to your skills and experience during the hiring process. Compensation range for Canada applicants only $160,000—$200,000 CAD AI Fluency & Ways of Working At League, we are an AI-native organization. We expect all employees regardless of role or level to thoughtfully leverage AI to improve the quality, speed, and impact of their work. What this means in practice: * Use AI tools as part of your daily workflow to enhance productivity, problem-solving, and decision-making (e.g., drafting, analysis, coding, research, or process automation) * Apply judgment and accountability when using AI by reviewing outputs for accuracy, bias, and quality before use * Continuously learn and adapt as new AI tools and capabilities emerge, incorporating them into your ways of working * Identify opportunities to improve how work gets done from personal productivity to team-level workflows by leveraging AI effectively * Operate with strong data responsibility and security awareness, especially when working with sensitive or regulated information How this scales by level: * Individual Contributors: Use AI to improve personal productivity and quality of output * Senior ICs / Managers: Integrate AI into team workflows and improve processes * Leaders: Drive AI adoption at the organizational level and shape how work is done across teams What we look for: * Demonstrated experience using AI tools in a practical, responsible way * Curiosity and openness to experimenting with new technologies * Ability to balance efficiency with quality and sound judgment   Our employees come from different backgrounds, and we celebrate those differences. We are looking for the best candidates for our open roles, but do not expect applicants to meet every qualification in order to be considered. If you are excited about what you could accomplish at League and believe you can add value to our team, we would love to hear from you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you are an individual in need of assistance at any time during our recruitment process, please contact us at recruitinginfo@league.com [recruitinginfo@league.com]. Our Application Process:   Applying to a role you love can be exhausting, and understanding the next steps can feel vague and uncertain. You have done the hard part of submitting your application; let's do ours by sharing potential next steps * You should receive a confirmation email after submitting your application. * A recruiter (not a computer) reviews all applications at League. * If we see alignment with League's needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring. * The final step is an offer, which we hope you will accept! * Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring. Here are some additional resources to learn more about League: * Learn about our platform, leadership team and partners [https://league.com/about/?utm_medium=job+posting] * Highmark Health, Google Cloud, League: new digital front door to seamless care [https://league.com/newsroom/highmark-google-cloud-digital-front-door-health-experience/?utm_medium=job+posting] * Former Providence President and Workday EVP of Corporate Strategy join League Board of Directors [https://league.com/newsroom/michael-butler-leighanne-levensaler-join-board-of-directors/?utm_medium=job+posting] * League raises $95 million USD in Series C to build world’s leading healthcare CX platform [https://league.com/newsroom/league-raises-95-million-to-build-worlds-leading-health-os-platform/?utm_medium=job+posting] * Forbes x League: The Platformization Of Healthcare Is Here [https://www.forbes.com/sites/forbestechcouncil/2022/06/08/the-platformization-of-healthcare-is-here/?sh=6790a07f145a] * Fast Company x League: If we want better innovations in healthtech, we need more competition [https://www.fastcompany.com/90795794/if-we-want-better-innovations-in-healthtech-we-need-more-competition] Work Location: We have a mix of office-centric roles based in our vibrant Toronto office, and remote-eligible roles based anywhere in Canada or US. Each job posting will indicate where the role will be based. Regardless of the role’s posted location, all Toronto-area Leaguers (living within 65 km of our downtown HQ) collaborate in-office Monday through Thursday. Depending on your distance to the office, you’ll enjoy 10 or 20 Flexible Remote Days each quarter for focus and deep-work time. We are committed to fostering a meaningful work environment and connections for all Leaguers regardless of location. Recognize and Avoid Employment scams. Practice safe job searching. Scammers are getting craftier and leveraging fake job postings to get personal information. Know the warning signs and protect yourself from scammers. Learn more here [https://go.league.com/phishing-guidelines].   Use of AI Notice We are committed to ensuring fairness and transparency throughout our hiring process. League may use Artificial Intelligence (AI) tools to assist in the screening of applicants for this position. Please check out our stance on using AI in recruitment here [https://league.com/ai-policy-hiring/].   Privacy Policy Review our Privacy Policy [https://league.com/applicant-privacy-notice/] for information on how League is protecting personal data.