Account Manager (6 Month FTC)

DEPT

This is a 6 month fixed term employee contract initially, with a likelihood of extension.   Vancouver, remote DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE: This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients. As a Senior Account Executive, you’ll be joining a team that works on producing creative content at scale at a global level. As a project manager you will be supporting across the account as a whole ensuring consistent and successful delivery of multiple projects, managing workflows and ensuring processes and running smoothly and efficiently. You will be working closely with Designers, and the Accounts team within the agency to ensure successful campaign deliveries. You will be required to manage internal client briefs with the team, plan, assign, review, and contribute to process optimisations ensuring projects are well managed contributing to the overall agency workload in partnership with the rest of the team. WHAT YOU’LL DO: * Manage, draft and review client briefs * Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity * Manage workflows across timezones ensuring concise communication and management of workflows between teams * Clearly and effectively distill and transfer client feedback to designers, copywriters * Prioritising workloads for the team, and escalating when needed * Ensure client requirements are met whilst protecting DEPT® brand values * Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser * Build excellent working relationships with internal stakeholders – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews * Ensure high standards are maintained and add value wherever possible * Ensure success criteria are met and projects are delivered to time and to budget * Maintain a good knowledge of all DEPT® products and services and actively promote them to clients * Escalate to senior management with internal and external issues and events that might impact accounts positively or negatively WHAT YOU BRING: * Project management experience in creative or tech marketing * Experience delivering a broad range of multi-channel marketing communications including digital  * Extremely organised, with the ability to manage multiple projects simultaneously * You are ambitious with the ability to think strategically, contribute something new to the agency * Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities * Highly motivated to learn, grow and improve * Personable, approachable demeanor and motivating team player * Moderate understanding of production and interactive processes * Excellent oral and written communication skills * Superb planning and organisation ability * Ability to manage and develop client and supplier relationships * Basic understanding of financials to effectively manage budgets WE OFFER * A flexible, hybrid/remote working policy * An excellent salary based on experience and equal pay policies * Mental health support, and company sick pay scheme. * 15 days paid holiday annually (plus Public Holidays). * Refreshments are provided in the office all week * Enhanced family friendly policies to support new parents. * Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations. * Inspirational Talks, bringing the outside in with regular guest speakers and events. * Learning and Development, supporting your growth with continuous opportunities to learn and advance. * Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®. * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. * Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities. The anticipated annual salary range for this position is $60,000 – $70,000 CAD. Salary is based on relevant experience, expertise, and organizational impact. AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used. This posting reflects an existing vacancy at DEPT®. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

LHV Bank

LHV Bank Limited is a UK-licensed bank operating across three core business segments: Retail Banking, SME Lending, and Banking Services (BaaS). The bank is a wholly owned subsidiary of LHV Group, a listed financial services provider headquartered in Estonia. LHV Bank operates under a full UK banking licence granted in May 2023. The Bank supports over 200 fintech clients with embedded financial infrastructure, provides retail savings products via digital channels, and offers SME credit solutions across the UK. In line with its regulatory responsibilities and growth ambitions, LHV Bank is committed to maintaining a robust and proportionate financial crime control environment. Expanding our services, LHV Bank now provides personal banking solutions. Our offerings include current accounts with competitive interest rates, fixed-rate bonds for long-term savings, and debit cards.  Customers can conveniently access these services through the LHV App, enabling secure account opening and management. We are currently seeking an experienced Anti-Financial Crime & Onboarding Manager, to support both our Anti-Financial Crime (AFC) efforts and client onboarding. This is primarily an office-based role, requiring a minimum of two days per week in the London office. Additional travel to Manchester may occasionally be required. About the job In this role, you will play a pivotal part in the frontline defence against financial crime, serving as a subject matter expert and point of reference for team members. You’ll be responsible for overseeing the quality and accuracy of due diligence performed by the frontline team, ensuring high standards are consistently met. You’ll work in close partnership with internal stakeholders and external partners to strengthen and evolve our AML and KYC processes, and provide regular updates via preparation of MI on financial crime risk. If you’re an experienced KYC professional seeking an opportunity to shape policies and procedures, support team development, and share your expertise across the wider function we’d be excited to hear from you. Key Responsibilities * As a 1st Line Anti-Financial Crime & Onboarding Manager you will be responsible for overseeing and supporting customer due diligence (CDD), enhanced due diligence (EDD), and transaction monitoring activities to ensure the Bank's compliance with anti-money laundering (AML) and Know Your Customer (KYC) regulations. You’ll play a critical role in identifying and mitigating financial crime risk at the frontline of customer interaction. * Oversee and support AML/KYC reviews on new and existing customers in line with internal policies and regulatory requirements. * Review and advise on suitability of customer documentation and verification (e.g., ID, proof of address, source of funds/wealth). * Assess and monitor screening and background checks using internal systems and third-party tools. * Manage and monitor investigations of alerts from monitoring systems conducted by the frontline, escalating suspicious activity as appropriate. * Liaise with internal teams to obtain missing information or resolve KYC issues. * Contribute to the overall continuous improvement and development of the AML/KYC operations by supporting the implementation of internal controls, process improvements and documentation updates. * Assist in the preparation of internal reports and MI relating to Financial Crime and AML. * Stay current on AML/CTF legislation, typologies, and regulatory expectations. Required Skills * Experience in a KYC, AML, or compliance role within a financial institution (preferably with experience in Commercial/SME Lending). * Working knowledge of the UK regulatory environment, including the Money Laundering Regulations, JMLSG Guidance, and FCA Handbook. * Familiarity with screening and case management tools e.g. LexisNexis, ComplyAdvantage, RiskNarrative, Dow Jones. * Team player with a proactive attitude and ethical mindset. * Strong attention to detail and investigative mindset. * Good written and verbal communication skills. * Ability to work under pressure and manage workload in line with SLAs. * Strong communication skills including the ability to forge new connections with existing stakeholders and escalate risks diligently in line with agreed processes. * Keen eye for detail and problem solving with an investigative mind and the desire to find solutions to problems independently and quickly using a risk-based rationale in line with relevant legislation.   Some of our benefits (only applicable to UK based roles not Internship programmes)  * Competitive salary &lots of opportunities to learn, grow and progress professionally. * Open and inclusive culture.   * Hybrid working. * Fantastic offices and great working environment. * Vitality Health Plan (includes private health insurance, travel insurance, gym discounts)  * Health cash Plan (Medicash health plan Level 3) * 6% employer pension contribution. * Life assurance – 4 x salary. * Income protection insurance – 75%   * 28 days holiday plus 3 additional days, & further days for various key life events as well as the opportunity to sell up to 5 days per calendar year. * Swap public/bank holidays each year for alternative days that align with your personal, cultural, or religious observances.  * Enhanced family friendly and family forming policies. * Access to a wide range of retail discounts.  * Team Socials.

Kyra

ABOUT KYRA Kyra is an enterprise influencer marketing platform working with brands like SharkNinja, Coach, H&M, Ray-Ban, and Converse. Our platform manages the full lifecycle — creator discovery, campaign management, content review, payments, analytics, and AI-powered intelligence across TikTok, Instagram, and YouTube. 📍London (Hybrid) | 6-month Fixed-Term Contract 💰 Competitive, dependent on experience The Opportunity You will be the day-to-day owner of one of Kyra's largest and most complex global enterprise accounts: a fast-moving, multi-category consumer brand with 12+ sub-brands, 35+ active stakeholders, and campaigns running simultaneously across multiple regions. Your job is to keep delivery tight, keep the client happy, and be a safe pair of hands on a flagship account. This is not about growing or expanding the account. The commercial relationship is locked in. The job is world-class servicing at enterprise scale. What you'll do: * Own the global account relationship across 12+ sub-brands and multiple regions. Stay organised across a volume of comms, briefs, and stakeholders that is genuinely unusual. * Orchestrate cross-functional teams: creative, paid media, creator partnerships, and product. You are the connective tissue. If something drifts, you see it early and fix it. * If something drifts (performance, scope, relationship, or timeline) you see it early and fix it. No surprises. Steady, organised ownership. 🎯 Lead the Relationship Own client relationships across product launches, seasonal campaigns, and always-on programmes. Multi-thread across their teams. Build trust at every level. Have direct conversations when performance needs to improve. 📈 Turn Insight into Strategy Translate campaign data into clear, executive-level recommendations using AI to move from raw numbers to narrative faster. Present performance against KPIs (engagement, EMV, sales lift, affiliate impact) and explain what it means. 🔍 Own Delivery End-to-End Lead client onboarding for new briefs: build decks, verify SOW accuracy, coordinate internal teams, demo the platform. Manage timelines, scopes, budgets, and execution across our full product suite, including Always-On creator partnerships, Pulse campaigns, Makers (CGC), Amplify+ (paid boosting), Seeding+, and License+. With 6+ briefs running simultaneously, operational precision is everything. Keep work on-brand, on-time, and within margin. 📊 Protect & Grow Revenue Lead post-campaign analysis: run internal post-mortems, build PCA decks, present performance narratives. Own exec-ready reporting (QBRs/EBRs). Reporting should inform decisions, not just recap them. 🛡️ Keep the System Tight Keep tracking clean. Watch capacity. Fix what's inefficient. Make sure client feedback doesn't get lost. Feed client insights back into product development. Feed Insight Back into Product Surface client needs, pain points, and feature requests back into the product team. You are the closest person to how the client actually uses the platform.   What We're Looking For We're looking for someone who has: * 4–6+ years in influencer or creator marketing * Campaign execution experience. You have actually run creative marketing activations, not just managed client relationships from a distance. * Enterprise account servicing at scale. Multi-stakeholder, high-volume, complex. You have managed accounts with this many moving parts before. * Exceptional organisation. The volume of comms, briefs, regions, and stakeholders on this account is unusually high. Getting lost is easy. You don't get lost. * Self-starter with an entrepreneurial mindset. You take ownership of learning, build internal relationships proactively, and don't wait to be told what to do. * Strong hands-on campaign experience, with real fluency in TikTok. * AI fluency, applied. Our platform is AI-powered and you'll be expected to get up to speed fast and use it daily for client summaries, performance narratives, and campaign analysis. We're looking for people already comfortable using AI tools in their workflow, so the learning curve is the platform, not the concept. * Comfortable working across project management tools (Asana, Airtable, Slack) and reporting dashboards. * CPG or multi-category consumer brand experience is a plus. You should be commercially sharp, operationally reliable, and able to speak confidently about the accounts you've managed. Traits That Matter Proactive. Organised. Adaptable. Self-starting. Comfortable with ambiguity. You don't wait for problems to land. You see them coming and act. You don't need rigid processes or hand-holding. Tools, product, and ways of working evolve constantly here, and you thrive on that. You're willing to say "I don't know" and go find out. You take feedback well. You build trust fast. What Success Looks Like What Success Looks Like By Month 1: You have full context on all active sub-brands, briefs, and stakeholders. You've built a strong working relationship with the Campaign Director and the internal pod. The client knows your name and trusts you to run things. By Month 3: Delivery is running smoothly across all regions. You own reporting and client comms without oversight. Post-campaign analysis is sharp and drives clear recommendations. Internal teams come to you, not around you. By Month 6: The account is in better shape than when you arrived. Stakeholder satisfaction is high. Nothing has been dropped. Leadership trusts your judgement completely. Benefits 🏢 Hybrid working. 3 days per week in-office, 4 days during your first 2 weeks of onboarding. 🌴 Annual Time Off: 25 days PTO (pro-rated) + bank holidays (pro-rated), 4 company-wide days off (Kyra Days), 3 wellness days, and paid sick leave each year 📚 Growth: Annual Learning & Development budget to invest in your skills. 💰 Rewards: Annual bonus scheme to recognise great workAI is core to how we operate. Use it to elevate your work. But everything in your application should reflect your own judgement and experience. 💟 Support If you have a condition or require an adjustment to our interview process - please let us know so we can make adjustments to support you. Please note that when you submit an application or resume, your data will be processed in line with our privacy policy.