Senior Client Success Manager - Influencer Marketing (6 Month FTC) | UK

Kyra

ABOUT KYRA Kyra is an enterprise influencer marketing platform working with brands like SharkNinja, Coach, H&M, Ray-Ban, and Converse. Our platform manages the full lifecycle — creator discovery, campaign management, content review, payments, analytics, and AI-powered intelligence across TikTok, Instagram, and YouTube. The Opportunity You will be the day-to-day owner of one of Kyra's largest and most complex global enterprise accounts: a fast-moving, multi-category consumer brand with 12+ sub-brands, 30+ active stakeholders, and campaigns running simultaneously across multiple regions. This is a high-volume, high-visibility account with multi-million dollar investment in creator marketing. Your job is to keep delivery tight, keep the client happy, and be a safe pair of hands on a flagship account. This role is about world-class servicing at enterprise scale. 📍London, United Kingdom 📍Reporting to Head of Client Solutions What You'll Do Own the Account Be the person the client trusts. Own the global relationship (excluding US) across 12+ sub-brands, each with its own team. Manage communications across 35+ stakeholders without dropping a thread. Stay organised at a level most people have never had to operate at. Lead Delivery End-to-End Manage timelines, scopes, budgets, and execution across seeding, paid, and integrated campaigns. Lead client onboarding for new briefs: build decks, verify SOW accuracy, coordinate internal teams, demo the platform. Keep work on-brand, on-time, and within margin. With 6+ briefs running simultaneously, operational precision is everything. Run Performance and Reporting Lead post-campaign analysis: run internal post-mortems, build PCA decks, present performance narratives. Own exec-ready reporting (QBRs/EBRs). Translate campaign data into clear recommendations. Reporting informs decisions. It is not a recap. Orchestrate Cross-Functional Teams You are the connective tissue between creative, paid media, creator partnerships, and product. If something drifts (performance, scope, timeline, or relationship) you see it early and fix it. No surprises. No scrambling. Just steady, organised ownership. Feed Insight Back into Product Surface client needs, pain points, and feature requests back into the product team. You are the closest person to how the client actually uses the platform. What We're Looking For Required: * Agency experience in influencer or creator marketing. This is the number one priority. Not negotiable. * Campaign execution experience. You have actually run creative marketing activations, not just managed client relationships from a distance. * Enterprise account servicing at scale. Multi-stakeholder, high-volume, complex. You have managed accounts with this many moving parts before. * Exceptional organisation. The volume of comms, briefs, regions, and stakeholders on this account is unusually high. Getting lost is easy. You do not get lost. * Self-starter with an entrepreneurial mindset. You take ownership of learning, build internal relationships proactively, and do not wait to be told what to do. * AI-immersed. Not just aware of AI. You are already using it in your day-to-day work. * CPG industry background Nice-to-Haves: * Management experience: coaching, supervising, or mentoring junior CSMs Traits That Matter: Proactive. Organised. Adaptable. Self-starting. Comfortable with ambiguity. You do not wait for problems to land. You see them coming and act. You do not need rigid processes or hand-holding. Tools, product, and ways of working evolve constantly here, and you thrive on that, not resist it. You are willing to say "I don't know" and go find out. You take feedback well. You build trust fast. What Success Looks Like: Month 1: You have full context on all active sub-brands, briefs, and stakeholders. You have built a strong working relationship with the Campaign Director and the internal pod. The client knows your name and trusts you to run things. You are not asking the same question twice. Month 3: Delivery is running smoothly across all regions. You own reporting and client comms without oversight. Post-campaign analysis is sharp and drives clear recommendations. Internal teams come to you, not around you. Why This Role: * Innovation is at the core of how we operate. You will not stand still here. Your skills stay fresh and sharp. * The team is smart, deeply ambitious, and really friendly. The pace is fast and the work matters. Benefit: 🌎 Location: London-based, hybrid. 3 days per week in-office, 4 days during the first 2 weeks so you get the most out of onboarding. 🌴 Annual Time Off: 25 days PTO + bank holidays, 4 company-wide days off (Kyra Days), 3 wellness days, and paid sick leave each year 📚 Growth: Annual Learning & Development budget to invest in your skills. 💰 Rewards: Annual bonus scheme to recognise great work 🩺 Healthcare coverage for US-based team members   AI is core to how we operate. Use it to elevate your work. But everything in your application should reflect your own judgement and experience. 💟 Support If you have a condition or require an adjustment to our interview process - please let us know so we can make adjustments to support you. Please note that when you submit an application or resume, your data will be processed in line with our privacy policy.

Kyra

ABOUT KYRA Kyra is an enterprise influencer marketing platform working with brands like SharkNinja, Coach, H&M, Ray-Ban, and Converse. Our platform manages the full lifecycle — creator discovery, campaign management, content review, payments, analytics, and AI-powered intelligence across TikTok, Instagram, and YouTube. As a Strategist at Kyra, you’ll lead the development of platform-native campaign strategies that combine creative storytelling with measurable brand impact.. You’ll own the strategic direction from pitch through to post-campaign, turning insights into bold creative concepts that resonate across TikTok, Instagram, YouTube, and beyond. You’ll collaborate closely with Client Solutions, Campaign Management, Paid Media, and Business Development to deliver campaigns for two large enterprise accounts that are not only beautiful—but effective. This role is ideal for a beauty-savvy strategist who’s confident turning data into narrative, client goals into creative, and trends into opportunities. Reporting to: Strategy Director WHAT YOU’LL BE DOING 💡 Strategic Campaign Development * Handle the end-to-end development of campaign strategies—from audience profiling and creator casting logic to content formats, messaging, and performance KPIs * Work cross-functionally with internal teams to craft compelling platform-native campaign concepts that align with brand tone and commercial goals * Write high-quality briefs and strategic decks that inspire both clients and creators 📊 Insights, Data & Measurement Strategy * Define and refine measurement frameworks for success across CPV, ER, and platform-specific KPIs * Use first-party, platform, and audience data to inform targeting, creative direction, and optimisation * Partner with Paid Media and Client Solutions to interpret results and make strategic recommendations 🔍 Trend Forecasting & Cultural Analysis * Handle cultural listening, market research, and platform trend tracking within the beauty category * Translate emerging insights into actionable campaign ideas and brand opportunities * Support new business efforts by contributing trend insights and POVs for decks, pitches, and proposals 📞 Client Engagement & Strategic Advisory * Join client calls to present strategic recommendations and explain the “why” behind campaign decisions * Collaborate with Account and Campaign Leads to respond to briefs and evolve campaign strategy based on feedback * Act as the strategic lead across your client portfolio—building relationships rooted in value and clarity WHAT YOU BRING 🔑 Strategy Experience in the Creator Space * 4–6 years in strategy, planning, insights, or branded content—ideally in a creator, beauty, or social-first brand * Experience implementing / using AI tools into your workflows. * Deep knowledge of platform behaviours, content formats, and the creator economy across TikTok, Instagram, and YouTube 💄 TikTok Fluency * Deep understanding of TikTok culture, trend cycles, and platform-native audience behavior. * Able to translate brand identities into authentic, scroll-stopping creator content 📈 Data-Driven Thinking * Comfortable working with performance metrics, audience data, and platform insights * Ability to structure frameworks, make data actionable, and present performance narratives clearly ✍️ Creative & Commercial Acumen * Exceptional brief-writing, storytelling, and presentation skills * Strong client presence with the ability to articulate ideas confidently and drive strategy forward. What Makes You Stand Out * A hybrid thinker who blends logic with creativity, intuition with structure * Experience owning strategy across multiple live campaigns and strategic touchpoints * Passion for beauty, social culture, and pushing the boundaries of what creator content can do BENEFITS 🌎 We’re a remote-first team, giving you the flexibility to work from wherever you do your best work 🌴 Annual Time Off: 25 days PTO + bank holidays, 4 company-wide days off (Kyra Days), 3 wellness days, and paid sick leave each year 📚 Growth: Annual Learning & Development budget to invest in your skills. 💰 Rewards: Annual bonus scheme to recognise great work 🩺 Healthcare coverage for US-based team members AI is core to how we operate. Use it to elevate your work. But everything in your application should reflect your own judgement and experience. 💟 Support If you have a condition or require an adjustment to our interview process - please let us know so we can make adjustments to support you. Please note that when you submit an application or resume, your data will be processed in line with our privacy policy.

Infinite Lambda

The Account Manager (AM) is a key client partner and collaborative leader within Infinite Lambda. Responsible for owning and growing accounts, AMs play a crucial role in ensuring successful delivery, maintaining client satisfaction, and driving commercial outcomes. While AMs are expected to operate independently, they collaborate closely with delivery teams and seek support from Senior Account Managers when needed. This role belongs to the Account Management Department, part of the broader Customer Success Division. AMs work cross-functionally with Engineering Excellence and Delivery Excellence teams, ensuring alignment between client goals and internal execution. This role does not include direct reports but requires strong leadership through influence. You will collaborate with engineers, architects, analysts, project managers, and commercial teams to deliver measurable client outcomes and drive revenue growth. KEY OBJECTIVES * Drive sustainable, forecastable growth: Secure new business opportunities from assigned accounts, retain clients, and ensure their satisfaction through exceptional delivery. * Build enduring partnerships: Establish yourself as a trusted partner to clients, ensuring long-term collaboration and profitability. You lead by example and foster a culture based on trust, empowerment, and excellence with your accounts and the teams you work with.   DETAILED RESPONSIBILITIES CLIENT RELATIONSHIP MANAGEMENT * Develop and nurture strong relationships with assigned clients, serving as the main point of contact and advocate for their needs; * Understand each client’s business objectives, challenges, and strategic goals to deliver tailored solutions that align with their vision; * Proactively establish Infinite Lambda as a trusted partner, consistently delivering tangible value and maintain client engagement ; * Facilitate regular check-ins, quarterly business reviews, and strategic planning sessions to ensure alignment and promote long-term partnerships. * Act as a cultural ambassador, fostering trust-based relationships that reflect Infinite Lambda’s values and create a positive, lasting experience for both clients and colleagues; * Champion sustainable growth by aligning client success with long-term partnership and responsible use of data and AI technology. REVENUE GROWTH & ACCOUNT DEVELOPMENT * Identify upselling and cross-selling opportunities within client environments; * Drive renewals and contract discussions, with support from commercial leadership as needed; * Drive financial performance by meeting revenue targets, securing competitive pricing, and maintaining consistent growth in gross margins and profitability; * Proactively manage opportunity pipelines, converting opportunities into measurable revenue. STRATEGIC ACCOUNT PLANNING * Define and implement account strategies in line with the direction provided by the Chief Customer Success Officer (CCO); * Collaborate with sales, marketing, and delivery teams to develop comprehensive account strategies that leverage Infinite Lambda’s offerings and expertise; * Analyse client industries, competitors, and market trends to identify growth opportunities and mitigate risks; * Contribute insights to product and service development based on client feedback and market needs.   SALES HANDOVER & ONBOARDING * Take ownership of new accounts after contract signature; * Lead smooth client onboarding processes in coordination with delivery and sales.   COLLABORATION & INTERNAL ALIGNMENT * Coordinate with project teams to ensure alignment on client deliverables, project timelines, and resource allocation; * Work closely with project teams to identify opportunities for innovation or new initiatives within accounts; * Act as the primary escalation point for client-related issues, ensuring swift and effective resolution while preserving relationships; * Provide regular updates and insights to internal stakeholders, ensuring company-wide visibility on account health and performance. OPERATIONAL EXCELLENCE * Maintain high standards across account efficiency, revenue performance, and client experience; * Track KPIs: revenue growth, NPS, forecast accuracy, GSS/FSS; * Produce at least two domain-relevant artefacts per year (e.g. case studies, blogs, market insights).   COMPENSATION AND PERFORMANCE TARGETS The compensation for the Account Manager role is composed of a base salary and a variable component tied directly to performance. The variable portion is determined by success in three key performance indicators (KPIs): * Financial Accuracy & Stability: Ensuring accounts are managed with precision, budgets are adhered to, and financial processes are stable and reliable; * Net Promoter Score (NPS): Driving client satisfaction and advocacy, as measured by their likelihood to recommend our services; * Account Revenue Growth and Sustain: Strategically fostering account growth through innovative solutions and long-term revenue stability. This structure aligns rewards with results, ensuring performance excellence is recognised and incentivised.   MEASUREMENT METRICS The success of the Account Manager role is evaluated based on the following categories:   CLIENT SATISFACTION * Client Feedback (NPS): Track satisfaction trends quarterly, ensuring consistent improvement from the baseline; * Referrals & Testimonials: Secure at least one public recommendation or referral per client. REVENUE GROWTH * Upselling/Cross-selling Revenue * Revenue Target Achievement * Gross Margin * Growth and Sustain Score (GSS) * Financial Stability Score (FSS) ACTIVITY & PRODUCTIVITY * Client Interactions: Maintain consistent touchpoints through regular meetings and planning sessions. * Forecast Accuracy: Minimise the variance between initial forecasts and actual revenue.   QUALIFICATIONS AND SKILLS * Proven extensive experience in account management, client relationship development, and revenue growth; * Strong ability to build inclusive, trusted relationships with business and operational stakeholders, grow toward engaging executive leadership, and create positive experiences; * Strong consultative skills, with the ability to identify and address client needs proactively; * Excellent problem-solving skills with a results-driven mindset; * Outstanding communication, negotiation, and presentation skills; * Proficiency in analysing financial metrics and delivering data-driven insights; * Demonstrated ability to manage multi-year accounts in a dynamic environment; * High level of autonomy and capability to work with minimal oversight while delivering measurable results; * Exceptional collaboration and alignment skills, ensuring seamless interaction between clients and internal teams; * Commitment to supporting sustainable growth. ▶ ▶ Submit your CV in English in PDF. ▶ ▶ Mind that as we are an international team, internal communication is in English. ▶ ▶ To ensure legislative compliance, applicants may be asked to provide up-to-date proof of a clean criminal record. Examples of said proof include extract n°3 of the Criminal Record (France), Büntetlen előélet (Hungary), Disclosure and Barring Service (DBS) check (UK), an extract from the Criminal Register (Slovakia), or a country-specific equivalent. Providing proof of a clean criminal record is the final step in the hiring process and will only be requested should the applicant accept an offer from Infinite Lambda.   Infinite Lambda is an equal opportunity employer. Our inclusive culture celebrates diversity and treats everyone with dignity and respect. Accordingly, our selection process will never discriminate against applicants on the grounds of any characteristics, such as disability, age, gender, sexual orientation, family status, race, faith or other.