The opportunity
As the Global Delivery Center Lead, you will take end to end responsibility for customer delivery — from tendering and order intake to after sales and customer care. You will ensure that our customers are supported throughout the full delivery cycle, and experiencing a seamless customer experience and a high-performing delivery center.
In this role, you will have the opportunity to lead a diverse and globally distributed team, located mainly in India and Sweden, with both customer facing roles and order management specialists. A key part of your mission is to further shape the organization: strengthening team structure, developing capabilities, recruiting where needed, and clarify-ing the setup for after sales management.
You will also work cross functionally with Bid & Proposal, Sales, Operations, Supply Chain, and Finance, and act as the first escalation point when issues and challenges arise. The role includes planning and forecasting, while safe-guarding Profit & Loss for the Delivery Center.
How you’ll make an impact
Lead the full delivery process including tendering, sales support, order management and after sales, and govern the planning and fulfillment framework as well as end-to-end demand and supply planning
Act as the primary customer interface, including being the focal point for complex customer cases such as FAT, audits, customer visits, witnessed testing, etc
Develop, structure and grow a diverse global team in Sweden and the distributed team in India
Drive planning, forecasting, budgeting and quarterly financial estimations
Serve as the first escalation point and secure strong cross functional alignment for issue resolution
Your background
Previous commercial experience with a strong customer interface and a customer-oriented mindset
Proven leadership experience from managerial roles
Strong planning skills with the ability to integrate forecast data and well grounded projections
Academic background from business administration, economics or engineering
Excellent communicator with the ability to collaborate across functions and cultures
Fluent in oral and written English. Swedish is beneficial but not required
What we offer
Flexible working hours
Health care and wellness allowance
Fantastic career possibilities within Hitachi Energy both within Sweden and globally
Mentoring to support you throughout the onboarding phase
Various trainings and education supporting employee development
Diversified company with over 70+ nationalities working in Sweden
Supplementary compensation for parental leave
Employee Benefit Portal with thousands of discounts and perks
Collective agreement
More about us
Recruiting Manager Anders Hynén, anders.hynen@hitachienergy.com, will answer your questions about the position. All other questions can be directed to Talent Acquisition Partner Nicole Bergman, nicole.bergman@hitachienergy.com
Union representatives – Sveriges Ingenjörer: Klas Koppari, +46 107- 38 13 45; Unionen: Fredrik Nordin, +46 107-38 15 12; Ledarna: Frank Hollstedt, +46 107-38 70 43.