Head of Account Management Central Eastern Europe (CEE)

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM Stripe's Finance Operations (FinOps) organisation delivers elegant financial services that are efficient, precise, and resilient—yielding a consistent, delightful experience grounded in controllership. Our service pillars span Accounts Payable, Accounts Receivable, Travel & Expense, Payroll, and Monetisation Operations, with a sixth function—FinOps Strategic Enablement—driving AI adoption, process excellence, and scalable infrastructure across all pillars. Stripe's Bangalore Finance (BFin) hub is the largest concentration of FinOps and Controllership talent at Stripe and is central to our strategy of scaling financial services 10x without a proportional increase in cost or complexity. BFin houses teams responsible for: * Accounts Payable & Vendor Onboarding — end-to-end supplier invoice processing, payments, and vendor lifecycle management * Travel & Expense — T&E policy compliance, employee reimbursements, and corporate card management * Payroll — accurate, timely compensation for Stripe employees across APAC and EMEA * Monetisation Operations — operationalising custom pricing and billing for Stripe's largest enterprise users * Controllership — BLR — accounts receivable support, bank account management, and entity-level financial controls THE ROLE As Head of Finance Operations, Bangalore, you will own the strategic and operational leadership of the entire BFin organisation. You will manage a team of team leads and managers—each running a distinct FinOps pillar—and will be the senior operational voice for Stripe's finance hub in India. This is a builder and operator role. You'll set direction, elevate your managers, improve processes, and build trust with global Finance leadership—all simultaneously. You'll have a direct line to the global Head of Finance Operations and be a key contributor to decisions that shape how Stripe's financial services scale. WHAT YOU'LL DO LEAD AND GROW THE BANGALORE FINOPS ORGANISATION * Own the full people leadership of BFin: manage 4–6 team leads and managers across AP, T&E, Payroll, MonOps, and Controllership, with a combined org of 60–100+ Stripes * Set a clear performance bar, develop your managers' leadership capabilities, and build a culture of ownership, precision, and psychological safety * Actively manage talent density—attract strong candidates, address underperformance decisively, and retain top performers through meaningful development TRANSLATE GLOBAL STRATEGY INTO BANGALORE EXECUTION * Partner with the global Head of Finance Operations to translate Stripe's FinOps strategy into clear BFin operating plans and Stripe OKRs * Ensure every manager in Bangalore understands what they're building toward, how their work connects to company outcomes, and where they have autonomy * Represent BFin's capacity, capabilities, and constraints in global planning; advocate credibly for resourcing decisions DRIVE OPERATIONAL EXCELLENCE * Own BFin's key service metrics: accuracy rates, processing cycle times, SLA adherence, cost per transaction, and employee satisfaction * Establish a continuous improvement cadence—regularly auditing processes, identifying root causes of friction, and driving structured remediation * Champion Lean, Six Sigma, or equivalent methodologies as a discipline embedded in culture, not just process documentation * Partner with FinOps Strategic Enablement to identify AI and automation opportunities; fix the process before automating it BUILD SCALABLE INFRASTRUCTURE * Design and maintain the organisational model and operating cadences that will support 2x–10x volume growth without proportional headcount growth * Define and evolve BFin's service catalogue, tiering, and SLAs in coordination with global FinOps leadership * Ensure finance systems, controls, and data quality standards in Bangalore are fit for a public-company-ready financial infrastructure STEWARD RISK AND CONTROLLERSHIP * Embed strong internal controls into every BFin process; partner with Accounting, SOX, and Internal Audit to maintain a robust controls environment * Proactively identify control risks, escalate with appropriate urgency, and own remediation * Maintain compliance with regulatory, tax, and entity-specific reporting requirements across Stripe's India-based legal entities INFLUENCE STAKEHOLDERS AT SCALE * Build trusted partnerships with global Finance Operations leads, Accounting, Legal, HR, and Engineering * Communicate BFin's roadmap, achievements, and blockers with clarity and data—this is Stripe, so you need to write well * Navigate ambiguity, manage competing priorities, and drive alignment across time zones without escalating unnecessarily WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 18+ years of relevant experience in Finance Operations, Accounting Operations, Shared Services, or Business Finance—including meaningful experience in a GCC, Captive, or SDC environment * Proven manager of managers: you've led teams-of-teams with 40+ total staff across multiple functional domains; your direct reports are themselves people managers * Operational builder: you've moved a Finance Operations org from one level of maturity to the next, with concrete, measurable outcomes (reduced error rates, faster cycle times, scaled volume without proportional cost growth) * Deep domain expertise in: Accounts Payable, Payroll, Travel & Expense, Accounts Receivable / Billing, Monetisation / Revenue Operations, or Corporate Controllership * Structured improvement methodology: direct, hands-on experience with Lean, Six Sigma, or formal process redesign—not just conceptual familiarity * Track record of driving AI and automation adoption within Finance Operations or Shared Services * Exceptional written and verbal communication; comfortable presenting to senior leadership and reconciling multiple stakeholder perspectives in writing * Bachelor's degree in Finance, Accounting, Business, or a related field PREFERRED QUALIFICATIONS * Experience at a high-growth technology company or fintech * Familiarity with enterprise finance systems: Oracle Fusion, Workday, Anaplan, or equivalents * Experience leading distributed teams across multiple time zones with US/global counterparts * Working knowledge of India-specific regulatory requirements (TDS, GST, FEMA, labour law) as they intersect with Finance Operations WHAT MAKES THIS ROLE EXCITING * Build at real scale — Run Stripe's largest Finance Operations hub, with broad ownership and real resources to shape the team * Senior visibility — Direct line to the global Head of Finance Operations, with regular presence in global Finance leadership forums * Transformational moment — BFin is moving from a cost-effective execution hub to a strategic centre of excellence; you'll define what that looks like * AI-forward environment — Dedicated Enablement resources (FinOps Strategic Enablement team) sit alongside your org to accelerate automation and AI initiatives * Global career platform — BFin operates as an integrated part of a global team, providing cross-domain exposure and a clear path for further growth

HRM Affärsutveckling i Stockholm AB

About Aura Cloud Aura Cloud is a leading cloud-native banking platform that enables financial institutions to launch and operate modern banking services at speed. Our platform plays a business-critical role in our customers’ digital transformation journeys, supporting core financial operations with the highest standards of security, stability, and performance. Founded in 2019, Aura Cloud has built a strong reputation within the Nordic and Baltic financial services sector. Our growth strategy is focused on long-term customer partnerships, sustainable expansion, and delivering measurable value to our clients. As we continue to expand into new European markets, we are looking for an experienced Head of Customer Success to join our Stockholm office. The OpportunityAs Head of Customer Success, you will lead our Customer Success organisation and play a key role in ensuring that customers achieve their business objectives through the Aura Cloud platform. You will oversee customer onboarding, service implementation, ongoing customer success initiatives, and strategic account engagement. Working closely with customers, product owners, engineering teams, and senior stakeholders, you will ensure successful project delivery while building long-term trusted relationships. This is a highly visible leadership role that combines customer engagement, delivery excellence, people leadership, and strategic thinking. Key ResponsibilitiesLead and develop the Customer Success team, consisting of Product Owners and Customer Success professionals. Drive successful onboarding and implementation projects for both new customers and new services for existing customers. Establish and monitor customer success metrics to measure customer outcomes and business value delivered through the Aura platform. Build strong relationships with customer stakeholders, including executive-level decision-makers. Identify customer needs and translate them into opportunities that support their business growth and success. Ensure effective planning, coordination, and execution of onboarding and delivery activities across multiple customer projects. Manage cross-functional dependencies between customer teams, product specialists, and engineering teams, across multiple geographies. Identify, mitigate, and proactively manage project and delivery risks. Maintain governance structures through regular customer meetings, reviews, and escalation management Lead Agile delivery practices, including sprint planning, stand-ups, retrospectives, and continuous improvement initiatives. Collaborate closely with global teams to ensure efficient delivery and operational excellence. What We´re Looking ForRequired ExperiencesMinimum 15 years of experience leading complex IT or technology projects. At least 10 years of experience within banking, financial services, core banking, lending, payments, or related financial technology environments. Proven track record of leading customer onboarding and implementation projects for financial institutions. Experience managing long-term relationships with enterprise B2B customers. Strong understanding of banking processes across consumer, SME, and corporate banking. Hands-on experience with large-scale banking transformations, migrations, or platform implementations. Demonstrated ability to manage multiple customer projects, priorities, and stakeholders simultaneously. Experience working in Agile delivery environments. Experience collaborating with distributed and offshore teams in global delivery organisations. Excellent written and verbal communication skills in English. Leadership Profile We are looking for a leader who combines strong customer focus with operational excellence. You build trust naturally, communicate confidently with senior stakeholders, and create alignment across teams and functions. You are energised by solving complex challenges, thrive in a fast-moving environment, and know how to balance strategic thinking with hands-on execution. You have a proven ability to develop people, build high-performing teams, and create a culture of accountability, collaboration, and customer success. Why Join Aura Cloud?Join a growing fintech company with an established market position and long-term customer relationships. Work with leading financial institutions across the Nordics and Europe. Play a central role in shaping the future of Customer Success within the organisation. Collaborate with highly skilled teams across product, engineering, and customer-facing functions. Be part of a company focused on sustainable growth, profitability, and long-term value creation. Language: English (required). Additional Nordic or European languages are considered an advantage, but not a qualifying factor. ApplicationDoes this opportunity sound interesting to you? Please submit your application in the form of a CV by clicking the “Apply Here” button. Applications will be reviewed on an ongoing basis, and interviews will be conducted continuously, so we encourage you to apply as soon as possible. Due to GDPR we dont accept applications through e-mail. For more information, please contact HRM’s Recruitment Consultant, Mio Emanuelsson, mio.emanuelsson@hrmab.se or Axel Stubbing, axel.stubbing@hrmab.se.

Trustpilot

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We are part of an exploding industry and are expanding our team in Copenhagen. We are looking for an Account Manager for our Swedish Market to join us at our Head Office. Our team is vital to Trustpilot’s commitment to building trust and transparency. In this role you are responsible for retaining and growing a defined portfolio of existing customers. You act as the commercial owner of each relationship - driving renewals, expanding accounts, and positioning Trustpilot as a long-term partner that delivers measurable business value. You combine commercial acumen with relationship depth, collaborating closely with Customer Success Managers to ensure adoption, satisfaction, and sustainable revenue growth. You are accountable for contributing to strong Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers to achieve measurable value. What you'll be doing: * Own the end-to-end renewal process, delivering high Gross Renewal Rates (GRR) and predictable retention. * Drive portfolio expansion through upsell and cross-sell to achieve strong Net Revenue Retention (NRR) and overall portfolio growth. * Build and maintain detailed account plans, stakeholder maps, and accurate forecasts in Salesforce. * Lead commercial and strategic conversations, including business reviews and contract discussions. * Partner with Customer Success to ensure value realization, with Marketing on customer stories, and with Product on feedback loops. * Ensure accurate data, forecasting discipline, and pipeline visibility across your portfolio. Who you are: * Fluency in Swedish & English  * Proven experience working with the Swedish market, with a strong understanding of local customer needs, buying behaviour, and market dynamics. * You have experience in account management, renewals, or a similar customer-facing role within a SaaS or subscription-based company. * Strong understanding of retention, NRR, upsell, and cross-sell motions. * Solid commercial awareness with the ability to link product value to customer outcomes. * Skilled at managing a large portfolio and keeping accurate account data in CRM systems. * Excellent communication, stakeholder management, and negotiation skills. * Comfortable analysing account performance data and forecasting renewals. * Able to work cross-functionally and thrive in a fast-moving, target-driven environment. * A good understanding of the digital advertising/search marketing industry – preferred. What’s in it for you: * A range of flexible working options to dedicate time to what matters to you * Competitive compensation package + bonus * 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)  * Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community * Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist * Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health * Paid parental leave * Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price * Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials * Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms  * Employee discounts to restaurants and shops *   *   Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you! #LI-JS1 About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.  Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.