
ready2order · Wien
STELLENBESCHREIBUNG Du glaubst fest daran, dass exzellenter Service der Schlüssel zu glücklichen Kunden ist, und brennst darauf, Support Teams so zu steuern, d...
Du glaubst fest daran, dass exzellenter Service der Schlüssel zu glücklichen Kunden ist, und brennst darauf, Support Teams so zu
steuern, dass jeder Kundenkontakt begeistert?
Für unser Customer Support Team in Wien suchen wir einen engagierten Customer Support Coordinator (w/m/d) in Vollzeit, der die
operativen Fäden zieht, unsere Support-Qualität sichert und die Zusammenarbeit mit unseren internen und externen Partnern auf das
nächste Level hebt.
Als Customer Support Coordinator bist Du die zentrale Schnittstelle in unserer Support-Organisation und arbeitest eng mit dem Head
of Customer Support zusammen. Deine Aufgabe ist es, Prozesse so zu steuern, dass der Kunde bei jedem Kontakt begeistert wird. Mit
Deiner proaktiven Arbeitsweise, Deinem Organisationstalent und Deinem analytischen Blick für KPIs sorgst Du dafür, dass unsere
Kunden stets den bestmöglichen Service erhalten.
und externen Contact-Center-Partnern und bist die Schnittstelle zwischen den Supportteams, internen Abteilungen und unseren
Kunden.
Gesprächsleitfäden weiter aus.
Agreements fest im Blick.
Verbesserungen aus.
Rolle.
Erfahrung im IT- oder SaaS-Support.
Dokumentation.
behältst auch bei Eskalationen einen kühlen Kopf, sowohl auf Deutsch als auch auf Englisch.
Du erhältst für die Position ein jährliches Vollzeit-KV-Mindestbruttogehalt ab € 35.658. Die Bereitschaft zur Überzahlung, um
Deine Qualifikationen und Erfahrungen zu honorieren, ist für uns selbstverständlich.
Wir freuen uns auf Deine Bewerbung mit einem aussagekräftigen Lebenslauf. Bitte lass uns im Anschreiben Deine zeitliche
Verfügbarkeit und Deine Gehaltsvorstellung wissen.
IHRE ROLLE Your role is to translate customer requirements into efficient, high-quality technical solutions, whilst ensuring customer satisfaction and fostering cross-functional collaboration. IHR STÄRKEN * Strong technical understanding, ideally based on a degree in Electrical Engineering, Mechatronics, Electronics or a comparable technical qualification * Experience in application engineering, technical support, product engineering or technical project coordination * Ability to understand and interpret technical specifications, drawings, standards and electronic circuits * Good SAP user knowledge, ideally in a technical or customer-related environment * Proficient in MS Office applications * Very good written and spoken German and English skills (business fluent) * Reliability, commitment and ability to work under pressure * Ability to work in a team DARAUF KÖNNEN SIE SICH FREUEN Become part of an internationally active organization and make an active contribution to the development of the company with your ideas and experience. We offer a corporate culture in which it is a pleasure to contribute ideas, energy and initiative. You can expect exciting tasks, performance-related pay, regulated working hours/flexitime and a pleasant working atmosphere. In addition, well-equipped workplaces with the appropriate technical equipment are a matter of course for us. What we offer: * Company bonus (voluntary) * 40 hours per week * 30 days’ annual leave * 1 day’s special leave for every 5 years’ service * Opportunities for further training * Celebration of work anniversaries, birthdays, etc. (including vouchers) In addition to our general conditions * A corporate culture where it’s enjoyable to contribute ideas, energy and initiative * A rapidly growing company offering scope for creativity * Exciting roles and performance-related pay * An international working environment with exciting projects * A pleasant working atmosphere and supportive teams * Company events * Structured, role-specific and tailor-made onboarding plans * Well-equipped workstations with modern technical equipment LET’S TALK - IHR ANSPRECHPARTNER Polina Barysheva
WHY WE NEED YOU The Content Marketing Specialist executes content initiatives that drive brand awareness, thought leadership, community engagement, and pipeline generation. Working closely with the Community Manager, Product Marketing, Demand Generation, SMEs, and external partners, this role creates and delivers content programs that generate pipeline, support revenue goals, strengthen Maltego's leadership in OSINT, and grow our practitioner community. The ideal candidate is hands-on, organized, detail-oriented, and comfortable managing multiple projects in a fast-paced B2B environment. WHAT TO EXPECT Content Production & Execution * Develop content that supports the entire customer journey, from awareness and community engagement to lead generation and opportunity creation. * Owns and executes thought leadership initiatives, including whitepapers, research reports, webinars, podcasts, case studies, and executive content. * Partner with product, SMEs, SDRs, Sales, and Product Marketing teams to turn customer insights and investigations into high-impact content assets. * Build content programs that foster engagement and learning within the global OSINT community through educational content, challenges, community discussions, and practitioner-focused initiatives. * Create and deliver content assets for integrated marketing campaigns across owned, earned, and partner channels to drive awareness, engagement, lead generation, and pipeline growth. * Own content distribution and promotion strategies across social media, email, community platforms, partner networks, and digital channels to ensure content reaches the right audiences. * Measure and optimize content performance against business outcomes, including engagement, MQLs, pipeline influence, product adoption, and community growth. * Identify emerging industry trends, practitioner challenges, and market conversations to shape Maltego's thought leadership agenda. Community & Social Media * Support community engagement initiatives(e.g., Discord content, CTFs)and online programs such as webinars, Discordlive sessions, CTFs * Help maintain content databases, brand consistency, and a cohesive audience experience across all brand touchpoints YOUR PROFILE IN SHORT * Experience in content marketing, digital marketing, social media, or campaign execution * Strong writing, editing, and organizational skills * Comfortable working across multiple content formats and channels * Detail-oriented with strong project coordination and execution capabilities * Familiarity with content management systems, social media platforms, webinar platforms, and marketing workflows * Able to manage multiple priorities and deadlines in a fast-paced environment * Collaborative, proactive, and execution-driven mindset * Experience or familiarity with cybersecurity, intelligence solutions, OSINT, SaaS, or technical B2B industries is a strong plus. * Experience with AI-assisted content workflows,marketingautomation tools(e.g., Account Engagement,HubSpot),or creative production tools(e.g., Figma)is a plus WHY YOU WILL LOVE MALTEGO Here are some of the reasons why you will love Maltego: * Work closely with Product, Marketing, and Sales on meaningful go-to-market initiatives. * Contribute to clear, high-quality messaging for a global user base of investigators and analysts. * Gain experience in a fast-growing tech scale-up across the private and public sectors. * Join an inclusive and diverse team that values your ideas and supports your growth. * Access supported language courses for continued learning. * Receive mental health support via .nilo, including psychologists and digital tools. At Maltego, we are committed to supporting diversity and inclusion in our organization. We are an equal opportunity employer. We welcome applications from all individuals regardless of race, religion, color, nationality, gender, sexual orientation, age, or disability. LOCATION Our Munich office REQUIRED DOCUMENTS / INFORMATION Please submit a resume and a cover letter detailing your experience and motivation to be part of Maltego!
ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Our Account Management team is at the heart of Wolt's restaurant business. We build trusted, long-term partnerships with our existing restaurant partners and help them succeed on the platform as Wolt continues to grow in Germany. We are looking for an insight-led and customer-oriented Account Management Specialist based in Cologne. You will own a portfolio of restaurant partners across West Germany, combine strategic account planning with hands-on relationship management, and turn performance insights into commercial and operational improvements. If you enjoy creating measurable customer impact in a fast-moving international tech environment, we'd love to hear from you. WHAT YOU'LL BE DOING You will be the main contact for your restaurant partners after onboarding and ensure that their experience with Wolt is seamless. You will use data, commercial judgement and strong cross-functional collaboration to help your portfolio grow sustainably. DAY-TO-DAY IN THIS ROLE YOU'LL: * Own a portfolio of restaurant partners and build trusted relationships through regular, proactive communication. * Develop account plans and run business reviews with priority partners. * Analyse portfolio performance, operational quality and partner satisfaction to identify clear improvement actions. * Provide insight-led after-sales support that improves partner performance, revenue and long-term retention. * Promote relevant services and coordinate partner campaigns together with Marketing. * Act as the key link between restaurant partners and internal teams while sharing local market and competitor insights. OUR HUMBLE EXPECTATIONS * 2-3 years of experience in a client-facing commercial role such as Account Management, Sales, Customer Success or Marketing. * Strong commercial acumen and a consultative, strategic approach to prioritising and growing accounts. * Data-driven decision making, including experience with analytical dashboards such as Looker or Power BI and advanced Excel or Google Sheets skills. * A sales-oriented mindset, strong relationship-building skills, fluent German and excellent written and spoken English. * High ownership, structured problem solving and effective time management, with willingness to travel regularly across West Germany. * Confident use of approved AI tools for meeting preparation, portfolio analysis, account planning and partner communication. * Responsible use of these tools, with sound judgement around data privacy, verification and human review. WHAT WE OFFER This is a high-ownership role with visible impact on our partners and Wolt's business. You will join an international team where you can develop your commercial, analytical and strategic account-management skills. * A modern office in the heart of Cologne and flexibility to work with partners across West Germany. * Independent work in a dynamic, international team. * Career opportunities in a fast-growing technology company. * An attractive salary package. * Flexible working hours and 30 days of paid vacation. * Modern work equipment. * A discount on Wolt orders. * Subsidies for Urban Sports Club membership and the Deutschlandticket. * Soft drinks, coffee and fruit in the office, plus weekly all-hands meetings and regular team events. OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.