Operations Lead (f/m/d)

Customer Operations Lead (f/m/d)

lemon.markets

ABOUT LEMON.MARKETS 🍋 We enable anyone to be an investor. Our mission is to grow investing opportunities for all European customers and businesses. By empowering FinTechs, banks, and wealth managers to offer investment products, we help create financial well-being for their customers. lemon.markets is a Brokerage-as-a-Service platform: simple digital access to capital markets through a single API. Our API-first infrastructure abstracts brokerage complexity with a well-documented API, a self-service customer operations portal, and a clear regulatory framework, so partners can launch customer-centric, compliant products in weeks, not months. As part of the dwpbank Group, we share a clear goal: making investing in capital markets more accessible. By combining dwpbank’s long-standing expertise and stability with lemon.markets’ technology-first mindset and speed, we are building a modern, modular securities services ecosystem. Together, we offer faster time-to-market, modular services, and a modern customer experience that helps financial service providers stay competitive and respond more flexibly in a changing market. Your Mission You will ensure lemon.markets delivers a fast, reliable, and compliant customer lifecycle so our partners can launch and scale investment products with confidence. Sitting in the 1st Line of Defense (1LoD), you’ll lead Customer Ops, KYC Ops, and AFC Ops and make sure day-to-day operations run smoothly while meeting regulatory expectations. You’ll report to our Head of Operations and work closely with Banking Ops and Securities Ops, plus key stakeholders in our Customer Lifecycle domain (Product & Engineering) and our 2nd Line of Defense (Compliance/Risk). Over the first months, your focus will be to bring a fresh, data-driven perspective, quickly diagnosing the biggest drivers of volume, risk, and customer pain. You’ll build a clear prioritization roadmap and execute it. Your main mission is to turn the department into a highly automated machine by redesigning workflows and automating as much as possible (while keeping compliance guardrails intact). In this role you will: * Develop and lead a team of FTEs and working students across Customer Ops, KYC Ops, and AFC Ops, setting clear expectations, coaching, and building a high-ownership culture. * Run and improve day-to-day performance across the lifecycle by steering SLAs, backlogs, cycle times, quality, and rework, ensuring customers and partners get predictable, reliable outcomes. * Establish an operating system for the area (daily/weekly reviews, capacity planning, queue/skill management) that makes priorities, bottlenecks, and decisions transparent. * Own and evolve KYC operations (onboarding, verification, document checks, remediation, periodic reviews where relevant) with strong QA standards, sampling, and root-cause work to reduce KYC aging and risk. * Own AFC case & alert operations including evidence collection, escalation logic, and audit trails to ensure defensible decisions and strong audit readiness. * Partner with Product, Engineering, and 2LoD to translate regulatory and operational needs into scalable workflows, permissions, logging, and controls and ensure every change is operationally ready (SOPs, training, rollout/support). * Lead automation initiatives across the whole Ops function by eliminating manual work through workflow automation, decision engines, etc. driving efficiency, consistency, and faster turnaround times while reducing operational risk. * Own vendor management and communication, ensuring external partners/tools meet our requirements for performance, scalability, and auditability. You’ll be successful in this role if you: * Bring multi-year operations experience in a regulated environment (FinTech/Banking) having hands-on expertise across Customer Service Ops, KYC Ops, and AFC Ops. Brokerage experience is a strong plus. * Have proven people leadership experience (coaching, performance management, hiring and capability building). * Show a strong track record in performance management (SLA steering, QA frameworks, backlog & capacity planning). * Are excellent at cross-functional stakeholder management with Product & Engineering (requirements, change management, rollouts) and have experience working with a 2nd Line of Defense. * Are hands-on and structured. You like turning ambiguity into operating cadence, clear priorities, and measurable outcomes. * Are fluent in English (C1+) and have some German Skills (B1-B2), and comfortable communicating with internal and external auditors. How we take care of you: * 🚀 Compensation package: We offer you a competitive salary, based on your experience and the value-add you bring to lemon.markets. * 🕑 Flexible working hours: We trust people to choose when they work best and avoid a rigid 9 to 5 mindset. You decide on the rhythm that helps you do your best work, with only shared core hours from 12:00 to 16:00 to support collaboration. * 🏢 Hybrid work setup: You can work from anywhere in Germany within a hybrid model. At the same time, in-person collaboration is a key part of our culture. That being said, leadership lemoneers work 7 days or more per month on-site in our Berlin office, spending quality time together with the team at events, onsites/offsites or over team dinners. * 📈 Grow with us: We take your personal development seriously! You’ll get regular mentorship and stretch opportunities, a clear career development framework with frequent feedback conversations as well as an annual learning budget. * 🌱 People & culture: You’ll feel our culture in the small things, like polaroids from our lemoneers’ first day, Friday food market strolls at Maybachufer, and our monthly new-joiner breakfast. But also in the bigger things: celebrating the onboarding of new partners, growing our teams, and owning a strong discussion culture. * 💛 Perks & benefits: We choose benefits that add actual value. We sponsor a Deutschlandticket for employees on unlimited contracts, plus 50% off on Beatvest - our partner for financial education and investing. * 🏝 Workation: Get out of here! At lemon.markets you can work remotely from anywhere in the EU for up to 10 consecutive days at a time, and up to 60 days per year in total. As an equal opportunity employer, lemon.markets is committed to building an inclusive workplace. The company welcomes people from all different backgrounds, including age, citizenship, ethnic and racial origins, gender identities, individuals with disabilities, marital status, religions and ideologies, and sexual orientations to apply. If you feel this role could be a great match for you even if you don’t tick every box, we’d still love to hear from you, please apply. You have any questions? Feel free to contact us via talent@lemon.markets.com

HR Operations Lead (m/f/d)

E.ON Drive Infrastructure

DEINE AUFGABEN Der HR Operations Lead spielt eine zentrale Rolle dabei, unsere bestehenden HR-Prozesse auf die nächste Wachstumsstufe zu heben. Während grundlegende Strukturen und Abläufe bereits etabliert sind, stellt diese Position sicher, dass sie schlank, skalierbar, datenverlässlich und für ein länderübergreifendes Setup geeignet sind. In direkter Berichtslinie zum Head of HR verantwortet der HR Operations Lead die operative Exzellenz in 11 europäischen Ländern, gewährleistet eine qualitativ hochwertige Umsetzung und ermöglicht eine reibungslose, regelkonforme und effiziente HR-Servicebereitstellung im weiteren Wachstum. * Steuerung und Koordination der HR-Operations in 11 europäischen Ländern mit dem Ziel standardisierter Prozesse, hoher Datenqualität, rechtskonformer Umsetzung sowie reibungsloser länderübergreifender Zusammenarbeit * Funktion als zentrale operative HR-Ansprechperson und vertrauensvoller Sparringspartnerin für die Head of HR, Unterstützung bei komplexen Fragestellungen sowie Entlastung im operativen Tagesgeschäft * Fachliche Führung, Weiterentwicklung und Priorisierung der HR Operations Specialist und Payroll Specialist unter Sicherstellung hoher Qualitätsstandards, effizienter Zusammenarbeit und kontinuierlicher Weiterqualifizierung * Konzeption, Implementierung und kontinuierliche Optimierung schlanker End-to-End-HR-Kernprozesse (inkl. Payroll) mit Fokus auf Genauigkeit, Compliance, Skalierbarkeit und strukturelle Verbesserungen * Verantwortung für HR-Richtlinien, Leitlinien, SOPs, Dokumentationsstandards und operative Kontrollmechanismen unter Gewährleistung gesetzlicher Konformität und konsistenter unternehmensweiter Kommunikation * Administration und Weiterentwicklung des HRIS (Personio), einschließlich Systemkonfiguration, Workflow-Optimierung, Sicherstellung der Datenintegrität, KPI-Monitoring (z. B. Geschwindigkeit, Genauigkeit, SLA) sowie Verbesserung der operativen Performance * Zentrale Schnittstelle zu Finance, IT, Legal sowie den Länderteams zur Sicherstellung funktionsübergreifender Abstimmung, Audit-Readiness, Datenschutzkonformität und transparenter Kommunikation operativer Änderungen DEIN PROFIL * Mindestens 5 Jahre Erfahrung im Bereich HR Operations, HR Administration oder HR Core Processes; Erfahrung in internationalen oder stark wachsenden Unternehmen ist von Vorteil * Nachgewiesene Führungserfahrung mit der Fähigkeit, Teammitglieder anzuleiten, weiterzuentwickeln und zu coachen * Ausgeprägte Kompetenzen in der Prozessgestaltung und -optimierung sowie die Fähigkeit, Workflows und Strukturen von Grund auf aufzubauen * Tiefgehendes Verständnis von HR-Operations, einschließlich Payroll-Schnittstellen, HR-Datenmanagement, Employee Lifecycle und Compliance-Anforderungen * Sehr gute Kenntnisse im Bereich Payroll, einschließlich der Zusammenarbeit mit externen Lohnabrechnungsdienstleistern sowie fundiertes Verständnis regulatorischer Rahmenbedingungen * Hervorragende organisatorische und analytische Fähigkeiten, kombiniert mit einer pragmatischen, hands-on Arbeitsweise * Starke Kommunikationsfähigkeiten mit der Fähigkeit, komplexe Strukturen verständlich und anwenderfreundlich aufzubereiten * Hohes Maß an Eigenverantwortung und Zuverlässigkeit sowie die Fähigkeit, mehrere Prioritäten gleichzeitig zu steuern * Verhandlungssichere Deutsch- und Englischkenntnisse sowie sehr gute Personio-Kenntnisse DARAUF KANNST DU DICH FREUEN: * Der Mensch steht im Mittelpunkt: Werde ein Teil eines dynamischen, ehrgeizigen und agilen Teams, das Lösungen für den eMobility Markt entwickelt und sei bei unseren EDRI Events oder beim nächsten After-Work dabei * Bei uns bekommst Du das Beste aus beiden Welten - 100% Start-up mit Unterstützung eines großen Unternehmens * Die Freiheit, die Du brauchst: Wir bieten Dir hybrides Arbeiten mit flexiblen Arbeitszeiten – Du entscheidest, wann Du in unser Büro in Essen kommen möchtest * Workation: Nutze die Flexibilität, zeitweise aus dem EU-Ausland zu arbeiten * Du erhältst eine wettbewerbsfähige Vergütung mit einem leistungsbezogenen Bonus und 30 Tage Urlaub im Jahr * Eine betriebliche Altersvorsorge gehört natürlich auch zu den Vorteilen bei uns * Nachhaltige Lernmöglichkeiten: Dir steht ein persönliches Weiterbildungsbudget von 5.000 Euro pro Jahr zur Verfügung * Du bekommst zum Start alles, was Du brauchst: Onboarding mit Willkommengeschenken und top Hardware * Erlebe ein einzigartiges neues Arbeitsumfeld im Herzen von Essen – Dich erwarten kostenlose Getränke, Snacks und unsere Kaffee Station KONTAKT Bei E.ON zählt Vielfalt. Wir heißen alle Menschen willkommen und sind überzeugt, dass Unterschiede uns stärker machen. Werde Teil unserer integrativen und vielfältigen Unternehmenskultur!     Ergreife die Chance, Teil unseres E.ON Drive Infrastructure-Teams zu werden und schaffe nicht nur Perspektiven für die Zukunft von E.ON, sondern auch für Deine eigene.      Wir freuen uns darauf, Dich kennenzulernen!     Lisa   Recruiting und Employer Branding Manager    Hast du Rückfragen oder Schwierigkeiten mit Deiner Bewerbung? Bitte kontaktiere mich unter lisa.wuerpel@edri.com oder LinkedIn.

Enterprise Lead (f/m/d)

Manex AI

ENTERPRISE LEAD (F/M/D) ABOUT US Manex AI is on a mission to enable autonomy for the world’s leading organizations and is currently building autonomous factories. After raising our Seed Round from Lightspeed and BlueYard and winning leading enterprise manufacturing customers, we are now focused on scaling operations across all departments. With our world-class team, we are looking for the key individuals who will help take us to the next level and build a truly outstanding organization. YOUR ROLE As Enterprise Lead, you introduce leading manufacturers to one of the most technically sophisticated industrial AI platforms on the market and guide them from first contact to lasting success. You combine analytical thinking with a hands-on mentality to win new customers and strategically expand existing partnerships. Industry leaders such as BMW, Audi, BSH, Stellantis, Liebherr, Still, TDK Electronics, and Henkel already rely on our platform. From day one you work with major clients, make decisions that shape the company, and define how the next generation of factories operates. YOUR RESPONSIBILITIES * Own the full sales cycle from first meeting to close and especially scaling globally within the existing customer base * Strategically navigate and expand within large international manufacturing organizations * Identification of process optimization potential on the shop floor and translation into concrete AI solutions * Build and present robust business cases to stakeholders on management and c-level * Develop rollout strategies to scale successful pilots into enterprise-wide deployments YOUR PROFILE * 3–7 years of experience in Automotive, Manufacturing, Enterprise Software Sales, and/or Consulting * Strong analytical skills and excellent communication * Solid understanding of AI, software, and production processes * Ability to lead cross-functional teams and orchestrate stakeholders * Business-fluent in German and English * Based in Munich or willing to relocate, ready to go all-in with us WHAT WE OFFER * Unique opportunity to become part of a top-tier team with high-stake responsibility * Direct collaboration with the Founder Team and fast decisions * Top-of-market compensation with equity package * Develop a best-in-class network (funding, industry, and talent) in Europe and the US * A fast-paced environment backed by the world's best investors with the world's leading organizations as customers Are you willing to start contributing to European autonomy at scale? Apply now!