Customer Success Manager

Customer Success Manager

Supertext

DAS BIST DU Als Customer Success Manager bist du zentrale Ansprechperson für unsere Kund:innen und stellst sicher, dass sie von Anfang an optimal betreut und begleitet werden. Mit technischem Verständnis und Begeisterung für AI und Sprache hilfst du ihnen, das Beste aus unseren Produkten und Services herauszuholen. Ob komplexe Kundenprojekte, Supportfälle oder Abstimmung mit anderen Teams – mit deiner strukturierten und selbständigen Arbeitsweise sorgst du stets für eine hohe Kundenzufriedenheit. DAS IST DER JOB * Beratung und Begleitung unserer Kund:innen durch alle Phasen – von der Presales-Beratung über die Angebotserstellung bis zur langfristigen Zusammenarbeit * Aktive Akquisition von Neukund:innen * Ansprechspartner:in unserer Kund:innen bei technischen Fragen und Anliegen zu unseren Produkten und Services * Verantwortung für Vertrags-Renewals sowie Identifikation von Upsell- und Cross-Sell-Potenzial * Leitung von Kundenprojekten * Aufbau und Pflege langfristiger Beziehungen mit Key Stakeholdern DAS BRINGST DU MIT * Mindestens 2 Jahre Erfahrung im Bereich Customer Success, Account Management, Business Development oder Consulting – idealerweise im SaaS-Umfeld * Ausgeprägte Kommunikations- und Beratungskompetenz sowie hohe Kundenorientierung * Begeisterung für AI und Sprache * Strukturierte und selbstständige Arbeitsweise * Sehr gute Kenntnisse in Microsoft Office sowie Erfahrung mit CRM- und Projektmanagement-Tools * Sehr gute Deutsch- und Englischkenntnisse sowie sicheres passives Verständnis von Schweizerdeutsch; weitere Sprachen (insb. Französisch) sind ein Plus * CH- oder EU/EFTA-Staatsangehörigkeit oder eine gültige Arbeitserlaubnis für die Schweiz DAS BIETEN WIR * Eine Schlüsselrolle in einem innovativen Scale-up mit ambitionierten Wachstumsplänen  * Die Möglichkeit, aussergewöhnliche Erfahrung im rasant wachsenden AI-Markt zu sammeln  * Ein motiviertes, agiles Team  * Faire Vergütung und attraktive Benefits, z. B. flexible Arbeitszeiten und 6 Wochen Ferien

Key Account Manager

Jua

OVERVIEW Physical AI, a real model of the world, is the next trillion dollar opportunity and a foundational pillar for energy, robotics and superintelligence. At Jua we are building it now. Our models already run on four continents and help power the energy buildout needed to support ever larger intelligence. We are assembling a world-class team of researchers and entrepreneurial minds to turn this model into reality at global scale. If you want the opportunity of your life, come build physical AI with us. WHAT WE’RE LOOKING FOR We’re looking for a Key Account Manager to work directly with leading energy traders and utilities, helping them get the most out of Jua’s AI-powered weather intelligence platform. This role sits at the intersection of customer success and sales engineering. You’ll combine technical expertise with commercial ownership, supporting customers through onboarding and integration while driving renewals, upsells, and long-term account growth. You’ll work closely with customers to turn data into decisions and ensure Jua’s technology directly improves their trading performance. You’ll own the full post-sale relationship and play an active role in pre-sales discussions when needed. RESPONSIBILITIES AND TASKS * Build strong, trust-based relationships with key customers and act as their main point of contact post-sale. * Lead onboarding and technical integrations, helping customers connect to Jua’s APIs, data pipelines, and analytics tools. * Define goals, success metrics, and ROI in collaboration with customers to ensure measurable impact on their trading outcomes * Analyze and communicate weather and market data insights that influence trading strategies and decision-making * Manage renewals, upsells, and cross-sells in close partnership with the sales team, identifying opportunities for account expansion * Track account health, usage, and satisfaction, and take proactive steps to resolve any issues * Collaborate with product and engineering teams to surface insights, feedback, and feature requests from customers, ensuring alignment across all stakeholders. * Represent Jua at customer meetings, workshops, and industry events, acting as the key link between internal and external stakeholders. NEED-TO-HAVE * 3–5 years of experience in key account management, customer success, or technical solutions roles, within a startup environment * Strong proficiency in Python for data analysis, visualization, APIs, and workflow troubleshooting * Familiarity with energy trading markets and how weather data influences trading decisions * Ability to interpret and explain weather data and forecasts to both technical and commercial stakeholders * Proven success managing renewals, upsells, or account expansion in a technical or data-driven context * Excellent communication and stakeholder management skills, with the proven ability to collaborate effectively across sales, product, and engineering * A high degree of ownership, adaptability, and curiosity, with the drive to move fast and deliver meaningful results Please note: We prioritise your answers to the application questions over your CV, so we encourage you to complete them as thoughtfully and thoroughly as possible. At Jua, we foster a performance culture and value people who embody our beliefs of service and adventure. We prioritize agility, operating at the highest clock speed to adapt quickly to change. We innovate on behalf of our users and leverage data supremacy to maintain our competitive edge. Through clear communication and fact-based decision-making, we ensure alignment in our pursuit of excellence. With these principles, we aim to create a customer-focused, value-centric organization that sets new standards in the industry. We value the unique perspectives that each individual brings to the table and believe that embracing diverse backgrounds and experiences enriches our collective journey towards growth and success.

Executive Assistant & Office Operations

Jua

OVERVIEW Physical AI, a real model of the world, is the next trillion dollar opportunity and a foundational pillar for energy, robotics and superintelligence. At Jua we are building it now. Our models already run on four continents and help power the energy buildout needed to support ever larger intelligence. We are assembling a world-class team of researchers and entrepreneurial minds to turn this model into reality at global scale. If you want the opportunity of your life, come build physical AI with us. WHAT WE’RE LOOKING FOR We’re looking for an Executive Assistant & Office Operations professional to remove friction from the day-to-day of the leadership team and protect their time. You’ll own complex calendar management, international travel, office operations, administrative support, and logistics in a fast-moving environment. This role requires strong judgment, exceptional prioritisation skills, and the ability to operate independently. You should also be comfortable with automations, AI agents or lightweight systems to improve efficiency. This role is ideal for someone who thrives in high-pressure environments and enjoys taking ownership. You’ll thrive in this role if you are energised by helping ambitious people operate at their best. RESPONSIBILITIES AND TASKS * Own complex calendar management and protect executive time by balancing shifting priorities, travel schedules and competing demands * Coordinate internal and external meetings across multiple time zones, serving as a professional and reliable coordinator for customers, investors, board members, and senior stakeholders * Coordinate domestic and international travel, including flights, accommodation, visas, transport, itineraries, parking, and contingency planning * Support board and investor relations logistics, including scheduling, meeting coordination, and administrative support * Manage office operations, including office supplies, facilities, maintenance, vendor coordination, lunches, and day-to-day office logistics * Support onboarding and offboarding logistics, including equipment handover and asset tracking * Plan and coordinate off-sites, conferences, team events, and other ad hoc company initiatives and logistics * Anticipate problems before they arise and proactively solve operational and logistical challenges to keep things running smoothly * Provide ad hoc operational and administrative support as needed NEED-TO-HAVE * 4-7 years of experience as an Executive Assistant or Office Manager in a fast-moving start-up environment * Experience supporting C-level executives and founders with scheduling and competing demands * Exceptional organisational skills and obsessive attention to detail * Strong written and verbal communication skills in English. German proficiency is a plus * Experience coordinating complex international travel, logistics, visas, and itineraries * Experience coordinating senior stakeholder meetings across time zones, including leadership, board, customer, or investor meetings * Strong judgment, discretion, and ability to handle highly confidential information * Ability to manage multiple priorities simultaneously while staying calm * Comfort operating in ambiguity and making sound decisions independently * Strong prioritisation skills and the confidence to protect executive time and focus * Comfort experimenting with tools, automations, agents, integrations, or lightweight systems to reduce friction and improve efficiency * Strong execution bias and willingness to go beyond the job description to get things done * Familiarity with tools such as Google Workspace, Slack, Notion, and similar productivity systems At Jua, we foster a performance culture and value people who embody our beliefs of service and adventure. We prioritize agility, operating at the highest clock speed to adapt quickly to change. We innovate on behalf of our users and leverage data supremacy to maintain our competitive edge. Through clear communication and fact-based decision-making, we ensure alignment in our pursuit of excellence. With these principles, we aim to create a customer-focused, value-centric organization that sets new standards in the industry. We value the unique perspectives that each individual brings to the table and believe that embracing diverse backgrounds and experiences enriches our collective journey towards growth and success.