Customer Success Manager

Marketing Lead

Avian

YOUR MISSION At AVIAN, our mission is clear: we stop fires before they start. Our infrared camera systems and AI-driven monitoring help industrial companies detect abnormal heat early, prevent fire risk, protect assets, and avoid costly downtime. We have reached product-market fit. We have the product, the proof, and strong customer demand. Now we need the marketing engine. As Marketing Lead, your mission is to build an AI-forward marketing function that helps AVIAN scale to $10M+ ARR. This is not a traditional marketing role. We are not trying to hire a large team or manage a network of agencies. We want one exceptional operator using AI agents, automation, and sharp positioning to do the work of a small team. You will own the 1-to-many growth engine: brand authority, demand generation, content, website conversion, lifecycle marketing, event amplification, and AI-driven outbound support. You will: * Build AVIAN’s AI-forward marketing operating model from the ground up. * Own LinkedIn, founder-brand content, and high-signal thought leadership for industrial fire prevention, insurance, and manufacturing. * Use AI workflows to create programmatic content at scale across customer stories, vertical pages, SEO/AIO pages, outbound assets, and sales enablement. * Build AI-driven outbound research and enrichment workflows for priority accounts, sectors, and buying committees. * Design lifecycle automation beyond standard nurture, including lead scoring, reactivation, segmentation, trigger-based campaigns, and sales handoff. * Improve AVIAN’s website conversion, landing pages, SEO, and AI-search visibility. * Turn trade fairs into pipeline through pre-event targeting, content, booking flows, on-site support, and post-event follow-up. * Build and manage lean growth experiments across paid, organic, email, content, and partner channels. * Work closely with sales to convert marketing activity into qualified pipeline and revenue. * Track what works, cut what does not, and build repeatable systems. This is a hands-on IC role. You will write, build, automate, launch, analyze, and improve. YOUR PROFILE You are a mid-to-senior marketing operator who ships. You know how to build when there is no playbook, and you have already used AI to replace manual marketing work in production. Must-haves: * Experience as a #1 or #2 marketing hire at a B2B startup, ideally in deep-tech, industrial SaaS, hardware-enabled SaaS, IoT, insurance-tech, or a related category. * Proven track record building pipeline in a startup or scale-up environment. * Evidence of agentic AI workflows in production, not just prompting or experimentation. * Ability to demo AI workflows you have shipped, such as outbound research agents, enrichment pipelines, programmatic content systems, lifecycle automation, custom GPTs, Claude projects, Clay workflows, Lindy agents, n8n automations, or similar. * Public evidence of an AI-native marketing point of view, such as writing, side projects, GitHub, Loom walkthroughs, shipped tools, or documented workflows. * Strong content ability across positioning, landing pages, LinkedIn, founder voice, email, and sales enablement. * Strong demand-generation instincts across inbound, outbound support, events, lifecycle, and conversion. * Hands-on experience with HubSpot or similar CRM and marketing automation systems. * Ability to operate without a large team, agency layer, or perfect process. * Strong analytical discipline and clear ROI thinking. * High ownership, direct communication, and bias for action. * Fluent English. Nice-to-haves: * Experience marketing to manufacturers, plant managers, safety teams, maintenance leaders, insurers, brokers, or industrial operators. * Experience in industrial IoT, fire prevention, predictive maintenance, machine vision, automation, safety tech, or hardware-enabled SaaS. * Experience with SEO, AIO, programmatic landing pages, paid search, paid social, and conversion optimization. * Experience planning and executing trade fair marketing. * German language skills. * Based in Zurich, Europe, or a major US industrial hub. WHY US? AVIAN is building a new category in industrial fire prevention. Our product protects real facilities, real assets, and real people. The impact is immediate, measurable, and operationally critical. You will join at the right stage: product-market fit is proven, customer demand is real, and the commercial organization is ready to scale. This is the opportunity to build a modern marketing function from scratch, with AI at the center rather than bolted on afterward. What we offer: * Direct reporting line to the CEO. * Full ownership of AVIAN’s marketing engine. * Opportunity to build an AI-forward function that replaces the work of a small team. * Clear mandate to create pipeline, brand authority, and repeatable growth systems. * Competitive compensation. * Performance-based variable compensation tied to pipeline and ARR milestones. * Equity participation. * Budget authority for tools, experiments, events, and selective external support. * Flexible, high-trust working model. * International team with a clear mission and strong customer focus. * Opportunity to help scale AVIAN to $10M+ ARR and beyond. The AVIAN Way: * Clarity, ownership, speed. Everyone owns outcomes end-to-end. * Fail fast, fix faster. We learn quickly and improve continuously. * Radical transparency. Shared knowledge, open decisions, constant feedback. * Global and focused. International team, customer-obsessed, real-world impact. AVIAN is an equal-opportunity employer. We welcome applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Reasonable accommodations are available upon request.

Customer Success Manager

Wallenius Wilhelmsen Ocean AS, filial Sverige

The Customer Success Manager (CSM) is a member of the account team* and the role is responsible for ensuring consistent customer satisfaction, efficient operational delivery and execution on contracts, and strong alignment between customer commitments and commercial targets. And by that securing long-term customer retention. The role defines and oversees the global Customer Success strategy for the account, drives continuous improvement, and represents the customer voice internally to support retention, renewals, and long-term partnership success *Account Team refers to Global Team led by Key Account Manager or Account Manager. Direct Reporting Line to Regional Customer Success Manager and Functional reporting line to Key Account Manager for the respective Account supported. Key Responsibilities Point of contract to customer for operational related topics (through post contract signing, ie the execution phase of contracts) • Ensures KAM and Account Manager(s) and other stakeholders are briefed on operational performance, potential risks, and escalation statuses • Represent customer voice for the account internally in WalWil in discussions on strategic direction and priorities • Serve as the global escalation lead for the account, ensuring a "One WW" experience by bridging the gap between customer expectations and operational execution, drives resolution with BU Operations • Lead the preparation and delivery of structured Business Reviews with the customer, translating operational data into actionable insights that demonstrate the partnership's value • Proactively manage the CSAT (Customer Satisfaction) lifecycle, developing and executing robust action plans based on customer feedback and "voice of customer" data • Maintain high levels of transparency and trust through proactive communication, ensuring the customer is aligned with WWs operational capabilities and constraints. Operational Governance & Service Delivery Coordination: Contractual Integrity & KPI Oversight: Own the end-to-end monitoring of SLAs (Service Level Agreements) and KPIs, driving root-cause analysis (RCA) and permanent resolution for any service deviations. Ensure WalWil service delivery meets contractual obligations and performance standards. • Lead hand over from contract signing to operational execution (ie implementation of the contracts), ensuring full alignment of SOPs (Standard Operating Procedures) • Capacity & Demand Orchestration: Act as the primary interface for volume prioritization, synthesizing customer demand forecasts to help Business Units optimize capacity and operational readiness. • Escalation Orchestration: Coordinate internal stakeholders to resolve complex operational disruptions, ensuring the CSM acts as the conductor rather than the primary problem-solver for functional tasks (e.g., Finance/IT). • Financial Health & Compliance: Monitor DSO (Days Sales Outstanding) and billing accuracy, ensuring the account operates within financial targets and adheres to global compliance standards. • Manage large disruption cases (e.g., USTR, Suez) internally and externally • Work with Operation to continuously improve service quality. Strategic Commercial Enablement (Growth & Insights): The role defines and oversees the global Customer Success strategy for the account, drives continuous improvement, and represents the customer voice internally to support retention, renewals, and long-term partnership success • Lead, drive and participate in continuous improvement and transformation initiatives globally related to Customer Success, to account for increased customer satisfaction and to ensure success of renewal and retention strategy • Support KAM in securing contract renewals by providing data points of delivery performance, service excellence and identifying "at-risk" areas early in the contract lifecycle. • Lead Generation & Expansion: Leverage deep system and process knowledge to identify hidden inefficiencies or untapped needs within the customer's supply chain and identify and qualify tactical growth opportunities (new trades, lanes, or services) to generate new opportunities • Digital & Green Adoption: Drive the adoption of WWs digital visibility tools and sustainability initiatives (e.g., BAF 2.0), positioning these as essential value-adds to the customer’s outbound supply chain What We’re Looking For Stakeholder Management and communication • Relationship: Well developed interpersonal skills with a track record of building trust across organizations • Executive Communication: Excellence in articulating complex operational issues clearly and confidently to both tactical teams and senior management. • Interpersonal Influence: Strong ability to build trust-based relationships across diverse regions, cultures, and business units. Business & Commercial Acumen • Demonstrates customer insight to understand value drivers and WalWil impact on business with empathy and ability to manage expectations tactfully Adaptive Mindset & Execution • Solution-Oriented Leadership: A proactive mindset with the ability to navigate complex global supply chain challenges and drive consensus without direct authority. • Analytical skills: Ability to synthesize data into meaningful performance stories and root cause solutions. • Operational Rigor: Highly structured approach to work with meticulous attention to detail, quality, and CRM discipline. • Experience with, or interest in continuous improvement, transformation and standardization of customer success processes. Education Background & Work Experience • Experience within Customer success / care / support, account management and / or shipping, logistics or SCS operations • Bachelor’s degree in business, engineering or supply chain or equivalent experience • 5-10 years working experience.

Customer Success Manager

Våning 18 AB

Som Customer Success Manager ansvarar du för att utveckla och vårda våra befintliga kundrelationer. Ditt fokus ligger på att säkerställa att kunderna upplever tydligt värde av våra tjänster och väljer att fortsätta samarbeta med oss över tid. Du blir en viktig del av kundresan – från onboarding och uppstart till löpande uppföljning, rådgivning och affärsutveckling. Du tar över och förvaltar en betydande del av bolagets befintliga kundstock, vilket innebär att du arbetar med etablerade relationer och får en central roll i att utveckla samarbetena vidare, öka kundnöjdheten, stärka förnyelsegraden och skapa långsiktigt värde för både kunden och Våning 18. Arbetsuppgifter Bygga och utveckla långsiktiga kundrelationer Säkerställa att kunderna upplever tydligt värde av vårt samarbete Arbeta proaktivt med uppföljning, rådgivning och kundutveckling Identifiera möjligheter till merförsäljning där det skapar affärsnytta för kunden Ansvara för att öka kundnöjdhet och förnyelsegrad Samarbeta nära säljare, tekniker och projektledare för att skapa bästa möjliga kundupplevelse Vi söker dig som Erfarenhet av kundrelationer, försäljning eller affärsutveckling Duktig på att bygga förtroende och skapa långsiktiga relationer Affärsmässigt tänk och förmåga att se möjligheter att utveckla kunder Självgående, strukturerad och lösningsorienterad Trivs med att arbeta mot tydliga mål och nyckeltal Uttrycker dig väl på svenska i tal och skrift Meriterande Erfarenhet från digital marknadsföring, SEO, Google Ads eller Paid Social värderas högt för denna roll