Technical Buyer

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IN SHORT: The global Operational Excellence team is looking for a Head of Business Process Excellence to lead our Idea-to-Product domain and Business Architecture team. We are seeking a visionary, data-driven leader to revolutionize our Creation processes. In this role, you will define next-generation digital capabilities - including advanced AI integration- while continuously optimizing our current workflows. You will lead a newly formed team of 5-7, acting as the primary business owner and strategic sparring partner for the Senior Leadership Team to drive operational excellence and chart our digital future. The Head of Business Process Excellence will report to the Senior Director for Operational Excellence, supporting Product Strategy, Innovation, Design, Development and Sourcing teams across Apparel & Accessories (A&A), and Footwear (FTW). YOUR MISSION: * Vision & Roadmap Development: Shape the future of our Idea-to-Product organization by defining and executing a long-term vision for our business processes, workflows, and digital capabilities. Act as the resident expert and visionary for integrating AI opportunities throughout the value chain. * Process Optimization & Digital Twin: Document current workflows and processes to identify optimization potential, while developing the "Northstar" setup for the future way of working across Apparel & Accessories (A&A) and Footwear (FTW). * Tech Partnership & Capability Delivery: Partner closely with the Technology team as the primary business owner and thought partner to design, gather requirements and align advanced business capabilities with strategic goals. * Operational Leadership & Decision Making: Act as the primary spokesperson for operational teams, taking critical trade-off decisions, managing the user base, and heading up a dedicated team covering the Idea-to-Product domain. * Business Architecture: Lead the business architecture team, taking end-to-end responsibility for mapping, scaling, and structuring organizational capabilities. * Stakeholder Engagement & Sparring: Manage high-level senior interactions and act as a trusted strategic sparring partner for the Senior Leadership Team across Product Strategy, Innovation, Design, Development, and Sourcing teams. * Enablement & Tool Adoption: Coordinate comprehensive training programs for new tools and capabilities, actively driving user adoption and operational excellence across teams. YOUR STORY: * Proven Leadership Experience: 10+ years of experience in business process management, digital transformation, or operational excellence, with a proven track record of managing and developing high-performing teams, with experience managing 5+ direct reports preferred. * Team Architecture & Talent Leadership: Demonstrated success in the strategic recruitment and development of top-tier talent to build high-performing organizational units from scratch. * Domain Expertise: Deep understanding of the product development value chain (Idea-to-Product) and Creation processes, preferably within the Apparel, Accessories, or Footwear industries. * Tech & AI saviness:Technical affinity and a data-informed, problem-solving mindset, backed by deep business acumen and process expertise to help shape technology roadmaps and evaluate AI opportunities. * Strategic Stakeholder Management: Exceptional communication and interpersonal skills, with demonstrated experience influencing, collaborating with, and acting as a peer to C-suite and Senior Leadership Teams. * Change Management & Execution: Demonstrated capability in documenting complex workflows, executing gap analyses, driving tool adoption, and managing large-scale user training across cross-functional teams. * Academic Background: Degree or deep knowledge in Business Administration, Engineering, Operations Management, or a related field with a strong focus on process mapping and capability maturity frameworks. ATTRIBUTES OF A SUCCESSFUL CANDIDATE:  * Strategic Visionary: Ability to look past current constraints to design a digital "Northstar," for our future way of doing business, balanced with a pragmatic approach * Resilient Decision Maker: Comfortable navigating ambiguity, prioritizing conflicting demands, and making high-stakes trade-off decisions in a fast-paced environment. * Collaborative Influencer: A natural bridge-builder who can seamlessly speak the language of both deep-tech engineers and creative product operations teams. YOUR TEAM: As the Business Process Excellence team for the Idea-to-Product value stream, we define, manage, and optimize the workflows and technical capabilities that bring our innovative products to life. We are visionaries who are data-driven, action-oriented, and obsessed with challenging the status quo. Heading up a team of 5-7 domain experts, we work hand-in-hand with Product Strategy, Innovation, Design, Development, Sourcing, and Technology teams to champion future ways of working - ensuring our global growth is supported by cutting-edge AI, digital twins, and operational excellence.

Exolaunch

INTRODUCTION Bist du bereit, in die faszinierende Welt der Raumfahrt einzutauchen?  Dann ist Exolaunch genau der richtige Ort für dich! Exolaunch GmbH ist ein weltweit führender Anbieter von Startdienstleistungen für Kleinsatelliten. Wir arbeiten mit internationalen Partnern zusammen und haben bereits mehr als 839 Satelliten auf 48 Missionen erfolgreich in den Orbit gebracht – mit weiterem Wachstum in Sicht. Das Unternehmen entwickelt maßgeschneiderte Komplettlösungen, die auf Kundenbedürfnisse zugeschnitten sind und auf Markttrends reagieren. Für die operative Abwicklung unseres technischen Einkaufs suchen wir eine zuverlässige, detailorientierte Fachkraft, die unser Team am Engineering & Logistics Hub (Lise-Meitner-Straße/Max-Dohrn-Str.) unterstützt. Gelegentliche Einsätze in unserer Zentrale im Center am Potsdamer Platz können – je nach Geschäftsbedarf – erforderlich sein (z. B. zur Abstimmung mit den Fachabteilungen oder zur direkten Inventurprüfung vor Ort). Wenn du Lust hast, im Herzen eines Raumfahrtunternehmens mitzuwirken und dafür zu sorgen, dass unsere Hardware-Komponenten und Materialien stets zur richtigen Zeit und in der richtigen Qualität verfügbar sind, freuen wir uns darauf, dich kennenzulernen! IHRE AUFGABEN Einkauf & Administration * Erstellung und Bearbeitung von Angeboten, Auftragsbestätigungen  * Sicherstellung einer lückenlosen Dokumentation und Pflege der Stammdaten im System. * Korrespondenz mit nationalen und internationalen Kunden, Partnern und Lieferanten in deutscher und englischer Sprache. Inventar & Bedarfsermittlung * Regelmäßige Kontrolle des Inventars sowie die selbstständige Ermittlung des Material- und Bestellbedarfs. * Überwachung von Lieferterminen und proaktive Klärung bei Abweichungen, um Engpässe in der Produktion zu vermeiden. * Enge Abstimmung mit der Logistik und dem Engineering zur Sicherstellung der Hardware-Verfügbarkeit. Prozessoptimierung * Einführung und kontinuierliche Verbesserung interner Prozesse für die Bestellung, Inventarisierung und Bedarfsermittlung. * Mitwirkung bei der Auswahl und Bewertung von Lieferanten sowie bei Preisverhandlungen. * Optimierung der Schnittstellen zwischen Einkauf, Lager und Projektmanagement. IHR PROFIL * Qualifikation: Eine erfolgreich abgeschlossene kaufmännische oder technische Ausbildung (z. B. Industriekaufmann/-frau, technischer Fachwirt) oder eine vergleichbare Qualifikation. Ein gutes technisches Grundverständnis für Hardwarekomponenten ist erforderlich. * Erfahrung: Mindestens 4 Jahre einschlägige Berufserfahrung im technischen Einkauf oder in der Materialwirtschaft. Sicherer Umgang mit mehreren parallelen Bestellprozessen sowie Erfahrung in der Koordination von Lieferanten und internen Stakeholdern. * Sprachkenntnisse: Fließende Deutsch- und Englischkenntnisse in Wort und Schrift für die Kommunikation in einem internationalen Umfeld. * Software: Sehr gute Anwenderkenntnisse in MS Excel oder Google Sheets (inkl. strukturierter Datenpflege und grundlegender Auswertungen). Erfahrung im Umgang mit ERP-Systemen ist von Vorteil. * Arbeitsweise: Ein extrem hohes Maß an Detailorientierung sowie eine strukturierte und eigenverantwortliche Arbeitsweise. * Proaktive Nachverfolgung von Bestellungen, Lieferterminen und offenen Themen, um Engpässe frühzeitig zu vermeiden. * Fähigkeit, Prioritäten zu setzen und auch bei mehreren parallelen Projekten den Überblick zu behalten. * Sorgfältiger Umgang mit Daten und Dokumentation, um eine hohe Datenqualität im System sicherzustellen. WARUM WIR? * Attraktive Vergütung * Ein modernes Arbeitsumfeld: * Engineering and Logistics Hub als primärer Standort * HQ am Potsdamer Platz mit Zugang zu Fitnessstudio im Gebäude * Zuschüsse für Mittagessen, Mobilität und besondere Anlässe * Möglichkeiten zur persönlichen Weiterentwicklung * Snacks, Getränke und frisches Obst * Laptop und alle notwendigen Arbeitsmittel * Ein motiviertes, internationales Team und die Möglichkeit, Teil realer Raumfahrtmissionen zu werden SO BEWIRBST DU DICH Bewirb dich bitte direkt über unsere Karriereseite und wähle die passende Position aus: * https://www.exolaunch.com/careers Bitte beachte, dass Bewerbungen per E-Mail nicht berücksichtigt werden können. Um sicherzustellen, dass deine Bewerbung der korrekten Position in unserem Recruiting-System zugeordnet wird, bewirb dich bitte direkt über unsere Karriereseite.

ZenRows

ZENROWS  |  REMOTE (EU HOURS)  |  FULL-TIME   ABOUT ZENROWS Born in the Basque Country and built for the world, ZenRows is one of the fastest-growing data infrastructure startups in Europe. We work 100% remotely and hire the best people regardless of where they are. Founded in 2021, we started as a scraping API for developers. In 2026, we are evolving into something bigger: the data collection infrastructure layer for the AI era. Thousands of companies across e-commerce, finance, real estate, and AI rely on ZenRows to power their data pipelines. Now, we're building for the next generation of users: workflow builders, AI engineers, and business teams who don't write code but need data to flow reliably through their systems. We're looking for a Senior Technical Customer Success Engineer to own how ZenRows' customers integrate, succeed, and grow. Could that be you? THE ROLE Our customers are technical and they know it. When something breaks, they want it fixed, not filed. When they're evaluating us, they want someone on the call who actually understands their stack. This role is for someone who can get into the weeds of a broken integration and walk out of an enterprise sales call having helped close it. You'll own the technical relationship with our customers from day one: onboarding, escalations, account health, and the internal tooling that stops CS from becoming a bottleneck. CS at ZenRows is still being shaped. You're not walking into a playbook, you're writing it. DAY TO DAY, YOU'LL BE * The main technical point of contact for our customers across chat, Slack, calls, and escalations * Onboarding enterprise customers hands-on, writing integration samples, debugging their code, and running POCs * Joining sales calls as the technical voice and helping close deals * Keeping a close eye on account health and getting ahead of problems before customers feel them * Reproducing and fixing integration issues yourself, testing the API, writing samples, and digging through OpenSearch logs * Building internal automation that removes the repetitive stuff: API tests, triage workflows, reports, and sales-call prep * Writing guides, runbooks, and post-mortems that people actually refer back to * Giving product real evidence on bugs, friction points, and gaps and pushing for fixes * Creating regular reports for the team to help the company move forward. WHAT WE'RE LOOKING FOR * You've spent 5+ years in technical CS, Solutions Engineering, or Developer Support at a developer-first SaaS where customers expect real answers, not ticket numbers * You write working Python or JavaScript, can read a customer's code and spot what's wrong. Not an engineer, but close enough to be useful * DevTools is second nature. You have a good understanding of HTTP, DNS, TLS, proxies. You've built something with AI that actually saved you time. A workflow, a script, an integration. Not a prompt. Something that runs. * You're equally at home running a technical POC, reviewing account health, and jumping on a call with a VP of Engineering * You adjust naturally to who you're talking to, direct and technical with developers, clear and calm with decision-makers * You make the people around you better without being asked. You share what you know, pick up what needs doing, and set a standard others follow * You've worked with data-driven CS teams and want to be the person who brings that rigor to a team that's still defining what success looks like. * Strong written and spoken English (C1 level or above) BONUS POINTS IF YOU HAVE * Hands-on experience with scraping, anti-bot systems, proxies, or headless browsers (Puppeteer, Playwright, Selenium, mitmproxy) * You've hired, onboarded, or interviewed teammates before * Startup background. You know how to move without a safety net * Worked with CS tools like Intercom, Zendesk, Hubspot, Amplitude, Notion, Stripe, Typeform, Metabase, or similars * Has worked with technical buyers or developer personas HOW YOU'LL GROW WITH US YOUR SUCCESS IN 1 MONTH * Up to speed on the product, stack, and customer base. * Handling EU chat coverage almost autonomously. Escalating only where it is genuinely needed.  * Shadowing sales calls and co-running POCs alongside the team. * First small automation or internal improvement shipped. YOUR SUCCESS IN 3 MONTHS * Fully owns EU coverage. Chat, Slack support channels, escalations, account follow-ups. * Running technical pre-sales independently. Joining calls, scoping POCs, closing technical objections without backup. * Multiple internal automations shipped that meaningfully reduce repetitive work (tests, reports, triage, sales prep) * Actively contributing to docs and internal runbooks. * Pushing product feedback upstream with evidence: bugs, friction points, feature gaps. YOUR SUCCESS IN 6 MONTHS * Co-owns how the CS function operates with the existing teammate. Process, tooling, knowledge management, account health monitoring, … visibly better than when they joined. * Active in hiring: interviewing candidates, scoring, owning a stage of the process. * Trusted technical voice on enterprise accounts and strategic deals. * Recognized internally as a senior operator across CS, Sales, and Engineering. * The automation you’ve built is compounding. The team does more with less than it did on day one.  THIS ROLE ISN'T FOR EVERYONE * We're ~20 people competing against companies 10x our size. There's nowhere to hide, but why would we want to?  * Fully remote means more documentation and async discipline than most places. If you hate writing things down, that'll be a problem. * Feedback here is direct and frequent. Strong opinions are normal. If you want a quiet life, look elsewhere. * We're moving fast and things change. If you need stable processes and predictability, this will frustrate you. WHY PEOPLE LOVE IT HERE * You get to build something, not maintain it. CS is yours to shape from the ground up. * No micromanagement. You're trusted to make calls and own the outcome. * The co-founders are accessible and straight with you. What you do gets noticed. * Genuinely fun team. Remote doesn't mean disconnected, we invest in that. PERKS AND BENEFITS * 100% remote: work wherever you like, as long as EU hours are covered * Salary based on what you're worth, not what you were paid before * Pick your own equipment * Learning & Development budget * Annual team kick-off in a new location each year * Regular Barcelona meetups * Deel benefits: VPNs, memberships, travel discounts, and more DIVERSITY & INCLUSION We're committed to building a team that reflects the world. Every job description goes through a gender bias review, and we're always looking at where we can do better. Whoever you are, wherever you're based, you're welcome here.   Learn more at zenrows.com/careers