Search results for "Hardware Configuration"

Coupang

Company Introduction   We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.    We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.   Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional trade-offs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.     Role Overview We are seeking a Sr Staff System Engineer, GPU Fleet for our Coupang Intelligent Cloud (CIC) team,  to serve as the senior technical owner for our hyperscale GPU compute infrastructure. In this role, you will define fleet architecture, drive reliability and automation at scale, and lead the operation and evolution of GPU systems supporting large‑scale AI training and inference workloads. This is a hands‑on, staff‑level individual contributor role with broad technical ownership, high operational impact, and significant cross‑functional influence across hardware, infrastructure, and datacenter operations. CIC builds the infrastructure for abundant intelligence. We partner with leading AI labs, governments, and enterprises to deliver hyperscale GPU compute with high reliability, performance, and efficiency. Our infrastructure supports some of the most demanding AI training and inference workloads in production today. We operate with urgency, deep ownership, and a strong bias toward execution. Reliability, operational excellence, and rigorous systems engineering are core to our business.   What You Will Do As a Sr Staff System Engineer, GPU Fleet, you will be the senior technical owner for CIC’s large‑scale GPU compute infrastructure. This is a hands‑on senior individual contributor role with fleet‑level responsibility and broad cross‑functional influence. You will define the technical direction for how GPU fleets are architected, operated, automated, and evolved across multiple generations of hardware. Your work will directly affect fleet reliability, operating efficiency, scalability, and customer success. This role does not involve people management, but it carries principal‑level scope, autonomy, and decision‑making authority across infrastructure, hardware, and operations.   Key Responsibilities: Fleet Architecture & Technical Ownership * Own the end‑to‑end technical architecture of hyperscale GPU fleets, including hardware platform selection, firmware strategy, OS configuration, drivers, networking, and observability. * Define and enforce technical standards and best practices for fleet reliability, availability, performance, and operability. * Lead major fleet‑wide initiatives such as new GPU platform bring‑ups, multi‑generation hardware transitions, and architectural redesigns. * Evaluate trade‑offs across cost, performance, reliability, and time‑to‑deploy, and make technically sound decisions under ambiguity. Reliability, Availability & Performance * Set and drive fleet‑level reliability, availability, and performance objectives. * Lead root‑cause analysis and resolution of complex, systemic failures affecting large portions of the fleet or multiple datacenters. * Identify recurring failure patterns and drive long‑term fixes spanning hardware, software, automation, and operational processes. * Work directly with hardware vendors and partners to resolve platform‑level issues and influence future hardware designs. Automation & Systems Engineering * Design and build large‑scale automation systems for: * GPU fleet provisioning and lifecycle management * GPU health validation, diagnostics, and certification * Automated remediation, recovery, and replacement workflows * Eliminate manual operational toil through durable, well‑designed tooling that scales with fleet growth. * Ensure all fleet systems are observable, testable, and resilient under failure conditions. Operational Leadership * Act as a senior escalation point for critical production incidents impacting GPU availability or customer workloads. * Participate in on‑call rotations with a strong emphasis on preventing future incidents, not just responding to them. * Lead high‑severity post‑incident reviews and ensure learnings are translated into concrete engineering and process improvements. Technical Influence & Mentorship * Provide technical mentorship and guidance to system and infrastructure engineers across the organization. * Serve as a trusted technical partner to platform engineering, networking, datacenter operations, and leadership teams. * Influence CIC’s long‑term infrastructure roadmap through strong technical judgment and data‑driven recommendations.      Basic Qualifications  * 12+ Years of overall experience with at least 8+ years of experience in Linux systems engineering, infrastructure engineering, or datacenter operations, operating production environments with strict uptime and performance requirements. * Deep, hands‑on expertise in Linux system internals, including process scheduling, memory management, filesystem behavior, networking, kernel behavior, and system performance analysis. * Demonstrated experience operating hardware‑intensive infrastructure in production, including bare‑metal servers at scale. * Proven ability to debug complex issues across multiple system layers, including hardware components, firmware/BIOS, kernel drivers, OS configuration, and user‑space services. * Extensive experience writing production‑grade automation using Python and Bash for provisioning, configuration management, diagnostics, remediation, and fleet operations. * Strong understanding of how to design systems that are observable, resilient, and safe under failure, rather than reliant on manual intervention.   Preferred Qualifications * Direct experience operating large‑scale GPU fleets supporting AI/ML training and/or inference workloads in production. * Familiarity with modern GPU platforms and ecosystems, including GPU drivers, CUDA, NCCL, and high‑performance compute workloads. * Experience with high‑speed interconnects and datacenter networking, such as NVLink, InfiniBand, RDMA, and high‑throughput Ethernet. * Prior ownership of fleet‑wide or platform‑wide initiatives, such as new hardware bring‑ups, major architectural changes, or reliability transformations. * Experience partnering directly with hardware vendors or manufacturers to troubleshoot systemic issues or influence future platform designs. * Strong intuition for failure modes at scale, including cascading failures, correlated faults, and second‑order effects across systems. * History of acting as a technical authority or escalation point for ambiguous, high‑impact production problems. * Ability to mentor engineers through design reviews, technical problem solving, and modelling strong operational ownership. * Experience participating in on‑call rotations and responding to high‑severity production incidents with clear ownership, urgency, and technical leadership. * Strong written and verbal communication skills, including clear post‑incident reviews and technical documentation. Type of work model Hybrid Details to consider  * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.    Privacy Notice   * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://privacy.coupang.com/en/land/jobs/

EnginZyme AB

At Enginzyme, we’re pioneering biomanufacturing by combining the power of enzymes, process engineering, and an automated smart lab. We are seeking an IT & Software Engineer to join our team with a 50/50 split in maintaining our IT infrastructure and developing the software that powers our smart lab and data pipelines. The role has a natural home in two parts of the company. On the IT side, you'll work closely with Operations, keeping our systems secure, reliable, and fit for purpose. On the software side, you'll be embedded in R&D, building the smart lab and tools that turn operational data into insight researchers can act on. We've deliberately built a lean, largely self-hosted IT system with minimal reliance on cloud and SaaS. It's a considered choice as we value the control, simplicity, and predictability it gives us. We're looking for someone who'll appreciate working within that framework rather than an over-reliance on external tools. You will work closely with colleagues in biochemistry, process engineering, lab automation, and operations in a collaborative environment. This is a hands-on, multidisciplinary role suited to someone who enjoys solving technical problems across the whole stack. From provisioning hardware and managing networks to designing clean, dependable data pipelines. If you want to use your expertise in tech to help the global transition toward sustainable, bio-based solutions, this is your next challenge. Note: the role is situated on site at our office in Solna, Stockholm and a valid Swedish work permit is required. Responsibilities IT Maintain onsite server and core IT tools with a focus on reliability and uptime Handle company networking, from day-to-day basics through more advanced configuration (VLANs, firewalls, and routing as needed) Administer SaaS accounts Help maintain good security hygiene across the company Support updates and upgrades to existing lab desktop PCs Software Development Design, build, and maintain data pipelines to support the transformation of experimental data to information Develop and support software for our smart lab from integrating instruments and capturing data to automating workflows Write maintainable, tested code and own features from specification through deployment Work with stakeholders to turn lab and operational needs into working tools Requirements MSc in Computer Science, closely related field, or equivalent demonstrable experience 3+ years working experience with Python, preferably within data analytics Proven experience working with and maintaining Linux-based machines Database experience (PostgreSQL, MySQL, time-series databases, etc.) Experience using Docker to run self-hosted/on-prem infrastructure Fundamental understanding of basic networking Familiarity with the current state of AI for software development Comfortable working independently across a broad range of problems and switching context between operational and development work Solid grip on working with git in a team environment Meritorious Skills Experience working in a scientific lab is highly valued Sys-admin work experience Experience with C or C++ Experience with Grafana, Plotly, or other visualisation software Experience with Benchling or other lab data management software Experience integrating lab instruments, IoT, or hardware via APIs/serial/automation Cloud experience (Google/Cloudflare) About you You're able to work independently, owning a large portion of your work whilst collaborating with stakeholders and team mates to make key decisions You thrive in a small company environment where priorities shift and you'll help define requirements as you go You're pragmatic and resourceful, favouring robust solutions over the latest tech stack You take security and good practice seriously, given the trust the role carries You can explain technical things clearly to non-technical colleagues and turn their needs into working tools Good grip on the English language. If this describes you, you will be an excellent fit for our team. We understand that you might not feel like you 'check all the boxes' as you read this job description. However, if this role excites you and makes you eager to learn, we encourage you to apply regardless. About us/Why Join We are a friendly, multi-cultural, tight-knit group employing 30+ people from more than 15 different countries Join a fast-moving, collaborative, and multidisciplinary team shaping the future of industrial biotech Work in an environment where you are free and encouraged to learn, grow, and take ownership Join a small team of passionate developers with regular company events The opportunity to work across a wide range of R&D projects The company expects to grow over the coming years, so will the stakeholders in their responsibilities and exposure to new challenges Please ensure your application is submitted in English by 23:59 (CEST) on 2nd of August 2026. Applications received through channels other than the official application form will not be considered.

Zscaler

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Sr. Staff Network Engineer to join our team. This is a fully remote capacity in the Netherlands role, reporting to the Manager, Network Engineering in the Cloud Ops - Network Engineering department. This position involves a mix of infrastructure, project management, and network engineering responsibilities.  * You will join our global team as an integral member, taking ownership of the deployment, monitoring, and ongoing operation of our worldwide production infrastructure across diverse data center locations. * We are seeking a high-trust collaborator with a background in large-scale enterprise or telecom networks who approaches challenges with a growth mindset and a commitment to achieving engineering excellence. * This role requires active participation in our technical on-call rotations, which include support during weekends and holidays to ensure continuous service reliability. What you’ll do (Role Expectations) * Plan, implement, document, and manage data center cabinet layouts and power density to ensure maximum efficiency and reliability * Oversee server capacity deployments, integrating infrastructure with automation to support global scalability and optimized resource utilization * Collaborate with project management and engineering development teams to align on service requirements and hardware integration * Work across functional teams to ensure the seamless synchronization of hardware, software, and network resources * Provide expert technical guidance and troubleshooting support for complex data center infrastructure-related issues, including participating in weekend and holiday on-call rotations Who You Are (Success Profile) * You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. * You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. * You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. * You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. * You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) * Minimum 8 years of hands-on experience with high-speed networks (10G to 100G+), expert-level BGP routing and troubleshooting for IPv4/IPv6 in large-scale environments, and strong remote data center operations experience including device configuration, fiber debugging, and patching issue resolution. * In-depth understanding of core networking concepts, including TCP/IP stack performance, with practical experience in IP packet analysis using Wireshark or similar tools; foundational knowledge of AI/ML technologies and experience applying, securing, or positioning AI-driven solutions within the functional domain. * Proven ability to manage complex priorities across ticketing and inventory systems, strong written and spoken English skills, and either relevant organizational experience or a Bachelor’s Degree in Computer Science Engineering; additional language skills are a plus. What Will Make You Stand Out (Preferred Qualifications) * Experience designing and optimizing high-performance, low-latency network infrastructure for AI training workloads, HPC environments, and GPU cluster interconnectivity. * Strong Linux/Unix background with scripting/programming skills in shell, Python, or Perl, plus deep expertise in DNS, HTTPS, GRE, and IPsec, including automation of large-scale end-to-end deployments. * Relevant advanced networking certifications such as CCIE Enterprise Infrastructure/Service Provider, JNCIP-ENT, JNCIP-SP, or similar are a plus. #LI-REMOTE  #LI-MM8 Zscaler’s salary ranges are benchmarked and determined by role and level. The range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for this position across all Netherlands locations. Individual pay placement within this range is determined based on objective, gender-neutral criteria including job-related skills, relevant experience, and education or training. The base salary range listed for this full-time position excludes commission/bonus/equity (if applicable) and benefits. Base Pay Range €91.000—€130.000 EUR At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: * Various health plans * Time off plans for vacation and sick time * Parental leave options * Retirement options * Education reimbursement * In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Carvana

About Carvana At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years. Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical. Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do.   THIS IS A 100% ON-SITE POSITION (Monday through Friday) About the team and position The ServiceNow Engineer plays a crucial role in the design, development, and management of ServiceNow solutions that optimize business processes and deliver real value to the Carvana family. In this role, you'll work closely with cross-functional partners to build workflows and automation that align with organizational goals, meet security and compliance standards, and deliver incremental business value. In return for your hard work, you'll have the opportunity to grow at one of the fastest-moving and most creative technology companies around - helping us promote a life-changing product and develop a world-class team every day. What you’ll be doing * Collaborate with stakeholders to design scalable ServiceNow solutions across ITSM, CSM, ITOM, FSM and Asset Management (HAM/SAM). * Configure and enhance core ITSM processes - incident, change, problem, and request management. * Design and implement Customer Service Management (CSM) solutions, including case management, the Configurable / CSM Workspace, account and contact data models, and omni-channel intake across email, chat, portal, and phone. * Design and build end-to-end Field Service Management solutions - Work Orders, Work Order Tasks, Assignments, Dispatching, Scheduling, Skills Management, Planned Maintenance, and Crew Operations. * Configure Dynamic Scheduling, Optimization Policies, and Territory Planning, and extend the Agent Mobile App (online/offline) for field technicians. * Build and maintain Service Catalog content - catalog items, record producers, order guides, variable sets, client scripts, and UI policies. * Develop self-service experiences on Service Portal and Employee Center / Employee Center Pro — widgets, pages, themes, content publishing, and unified navigation. * Design Virtual Agent conversational experiences - topics, NLU, and topic flows — for catalog and case/incident deflection across web, mobile, and messaging channels. * Automate processes with Flow Designer (flows, subflows, and custom actions) and orchestrate cross-system integration through Integration Hub spokes. * Design and build custom scoped applications on the Now Platform / App Engine - tables, business rules, client scripts, UI policies, and ACLs - following scoped-application best practices. * Develop server-side logic and reusable Script Includes, and build and consume REST and SOAP web services (Scripted REST APIs, Table API, Import Set API) for inbound and outbound integration. * Deliver ITOM capabilities - Discovery, Service Mapping, Event Management, and CMDB health — including MID Server install, configuration, clustering, and credential/TLS handling. * Manage Hardware Asset Management (HAM) across the full lifecycle (procurement to retirement), including model normalization and reconciliation of assets to CMDB CIs, and support software asset and license compliance. * Translate business needs into functional and technical designs aligned with ITIL and enterprise standards. * Own release management across instances - update sets and the Application Repository for code promotion, instance cloning (clone profiles, data preservers), and upgrades/patching with skip-list remediation and regression testing. * Partner with QA, DevOps, and support teams to troubleshoot issues and improve platform performance. * Document solution architectures and create user guides and training for business and technical users. * Perform core platform administration - users, groups, roles, ACLs, system * properties, scheduled jobs, plugin activation, and instance health - across all environments. * Champion development best practices (coding standards, peer review, performance-conscious scripting, out-of-the-box-first design) and uphold platform governance and access controls. What you should have * 4+ years of hands-on ServiceNow development, architecture, and delivery across ITSM, CSM, FSM, ITOM, and HAM - including scoped application development and AI-enabled workflows - aligned with ITIL practices. * Certified ServiceNow professional: CSA, CAD, CIS-ITSM, CIS-CSM. * Practical experience configuring FSM for dispatching, scheduling, and mobile workforce automation. * Strong server-side and integration development - Script Includes, Business Rules, GlideRecord, Flow Designer, Integration Hub/spokes, and REST/SOAP and Scripted REST APIs (Table, Import Set). * Experience designing Virtual Agent conversational flows (topics and NLU) and applying AI / Now Assist to automate service operations. * Able to lead solution design workshops, translate requirements into scalable architectures, and manage the full SDLC in Agile delivery. * Expertise in ITOM - Discovery and CMDB design - for operational visibility and service health. * Strong understanding of CSDM, data modeling, and platform performance optimization. * Hands-on CSM implementation, including case management, the CSM/Configurable Workspace, and account and contact data models. * Proficiency building Service Catalog content and developing Service Portal and Employee Center experiences. * Demonstrated experience developing custom scoped applications on App Engine. * Practical experience with MID Server setup, clustering, and troubleshooting, plus core platform administration; CIS-Discovery or CIS-Hardware Asset Management certification a plus. * Hands-on application lifecycle management: update sets and the Application Repository, instance cloning, and platform upgrade/patch cycles with skip-list remediation. * Solid Hardware Asset Management (HAM) experience, including lifecycle tracking, reconciliation, and procurement integration. What we’ll offer in return * Full-Time Salary Position with a competitive salary. * Medical, Dental, and Vision benefits. * 401K with company match. * A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more. * A great wellness program to keep you healthy and happy both physically and mentally. * Access to opportunities to expand your skillset and share your knowledge with others across the organization. * A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development. * A seat in one of the fastest-growing companies in the country. Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. * Must be able to read, write, speak, and understand English. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.  Legal stuff Hiring is contingent on passing a complete background check.  This role is eligible for visa sponsorship. Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Mongodb

ROLE OVERVIEW & EXECUTIVE IMPACT Serving as the West Coast anchor for MongoDB's Global VIP Support, this position acts as the “single-threaded DRI” for the technology needs of M3 — the CEO's direct reports — in the US Pacific time zone. You hold end-to-end accountability for their digital journey, from two weeks before Day 1 through daily operations, high-stakes events, global travel, and eventual offboarding, ensuring a seamless experience without handoff friction. The population you support is intentionally scoped and governed by HR and the Office of the CEO, not by IT — this is Phase 1 of a model designed to extend, tier by tier, to SVP+, then VP+, and ultimately the full Senior Leadership Team. The standards, runbooks, and judgment you establish now become the template each later phase reuses. This role prioritizes proactive engagement over traditional ticketing. By monitoring system health and resolving issues before they impact the executive, you act as a protective barrier for critical workflows. You combine high-level IT proficiency with AV expertise to lead high-stakes events and Board meetings, while also empowering the Executive Assistant community through specialized technical training. The way of working behind this role is built on a simple framework: routine diagnostics, health checks, and reporting are handled through automation and intelligent tooling wherever possible, freeing your time for the judgment calls, relationship-building, and in-person moments that actually require a human. Because this framework depends on staying ahead of what's possible, you are expected to stay current on emerging technology and AI trends and proactively evaluate how they can improve the executive support experience. Innovation through AI and automation is fundamental to this model. You will implement intelligent solutions to handle routine diagnostics and triage, eliminating manual toil so that human intervention is reserved for high-impact moments. These automations are designed to make the executive's digital experience more fluid and efficient without losing the personal touch of white-glove service. Because this is Phase 1, there is no long-established runbook to follow on day one — you will be building the playbook in parallel with live operations. Success in this role requires a blend of technical mastery, discreet judgment, disciplined execution inside a shared team workflow, and the composure to manage complex resolutions while maintaining absolute executive trust. This role can be based out of our Palo Alto office. KEY RESPONSIBILITIES Everything in this role is confidential and governed by the company NDA. You will regularly handle material non-public information, executive personal data, and sensitive business context — work accordingly, by default, without exception. 1. Single-DRI Ownership & Proactive Engagement * Maintain full accountability for the digital experience. Act as the primary Directly Responsible Individual (DRI) for designated executives in the US West/NORAM region, providing global assistance as needed. This encompasses everything from initial pre-onboarding configurations to ongoing daily troubleshooting, event coordination, and travel support * Build the relationships. Cultivate and manage key partnerships. Foster strong, reliable connections throughout the executive support circle, including the leader themselves, their Executive Assistant (your primary daily collaborator), the Chief of Staff, and the Customer Advocacy/Office of the CEO teams. Approach every engagement with professional executive presence, characterized by composure, sound judgment, and absolute discretion * Stay ahead of needs. Run regular check-ins on pain points, preferences, and upcoming needs; maintain each executive's event and travel calendar and reach out ahead of every key event and trip * Communicate progress with transparency. Keep every project you lead updated with an accurate status—On Track, At Risk, or Blocked—and alert your manager to scheduling concerns before deadlines pass. Monitor and report on weekly KPIs to ensure elite service levels for MTTR, FTTR, and CSAT 2. Pre-Day-1 Onboarding & Provisioning (DRI-owned) Executive onboarding does not run on the standard automated flow. You own it from offer-accept so everything is ready before the executive's first day: * Intake & assignment. Act on the same-business-day executive flag from Recruiting/HR; pick up the DRI assignment immediately * Stakeholder coordination. Two weeks before Day 1, connect with the EA / Chief of Staff to capture device and setup preferences and align on first-week needs * Onboarding execution and readiness. You are responsible for ensuring all hardware is fully configured and delivered three business days before the start date, with all essential applications assigned prior to Day 1 * Confidentiality Protocol for Sensitive Hiring. For onboardings designated as confidential, implement supplementary title-masking and profile-concealment measures in addition to the primary DRI-led workflow—augmenting existing procedures rather than substituting them. As a general principle, handle all role-related data as inherently sensitive and confidential, strictly adhering to company NDA requirements 3. White-Glove Incident Response & Escalation * Top-tier executive hotline. Carry a monitored cell phone reachable by direct call or text for the most critical issues affecting the CEO and top executives — a path that bypasses the ticket queue so senior leaders always reach an immediate human * PagerDuty on-call. Participate in the global VIP after-hours/weekend rotation; acknowledge, apply workarounds, escalate per the VIP matrix, and coordinate with NYC/EMEA counterparts * World Class Handoffs. Hand non-VIP elements to regional L2/IT with clear diagnostic notes while retaining ownership of any executive-impacting thread. Follow the 24/7 handoff standard — APAC → EMEA → AMERICAS — passing overnight incidents, in-flight tickets, and open risks at every shift boundary so coverage never drops and customers feel the continuity 4. Proactive Care, Stability & Event / All Hands Support * Device health & stability. Maintain continuous, not just monthly, health checks across executive laptops, backup and mobile devices, and conferencing apps. Verify OS, security tooling, collaboration apps, and certificates ahead of every key event or trip — every environment gets a precheck before use, on an ongoing runbook basis, not a periodic one * High-stakes events. Own technical prep for West Coast Board meetings, earnings calls, All Hands, and customer keynotes — with both a production DRI and an overall DRI assigned in advance * Internal Comms partnership. Support run-of-show adherence and timing, slide advancement and content playback, panelist confirmation, speaker tech checks, and backup plans * AV partnership & room expertise. Maintain deep knowledge of executive rooms (Zoom Rooms, Teams rooms, QSYS / DSPs, control systems, cameras, microphones); partner with AV Engineering for backstage live support and to remediate recurring room issues * Mobile & connectivity. Keep executives connected with a redundant mobile setup — company device or eSIM redundant line, Verizon primary with T-Mobile backup — and apply carrier port-freeze / device-locked eSIM controls * Travel readiness. Prepare travel briefs (devices, adapters, connectivity, security, backup options) and issue the executive travel kit, especially for customer-facing trips * Global device logistics. Maintain visibility into loaner / depot stock for your region so a failed executive device can be replaced same-day, not only pre-staged in advance 5. Operating Rigor, Communication & Escalation Discipline This role carries real autonomy, which only works if it's paired with disciplined execution and clear, professional communication. You will be expected to: * Work inside a structured ticketing system (Jira or similar): every item you own has a stated owner, estimate, and written definition of done before it starts; if either is missing, flag it at planning rather than mid-execution * Scope before you escalate. When handed a new or ambiguous problem, take time to scope it and propose a path forward, bringing a specific blocker or decision point rather than an open-ended question * Engage with existing documentation first. When a colleague provides a runbook, guide, or process doc, work through it directly before requesting a walkthrough; if it has a gap, name the specific gap * Keep escalation channels appropriate. Raise blockers, missed commitments, or interpersonal friction with your manager directly, in a 1:1 or DM. Cross-functional and senior-stakeholder channels stay short, action-forward, and focused on what you're doing next — not on what hasn't happened yet * Surface capacity and coverage risk with data. Because this program is intentionally single-threaded per executive, proactively flags when workload, backup depth, or on-call load is approaching a breaking point, rather than absorbing it silently SUCCESS MEASURES & EXPECTATIONS Pillar 1 — Single-DRI Ownership * Zero escalations above this role, with consistent MTTR/FTTR/CSAT reporting and flat-to-up CSAT * Standing cadence with every M3 exec/EA, including at least one documented proactive save Pillar 2 — Onboarding & Provisioning * 100% of hardware delivered 3+ business days pre-start with zero Day 1 entitlement gaps * Onboarding runbook proven usable by another team member independently, including a clean confidentiality-protocol execution on a sensitive hire Pillar 3 — Incident Response & Escalation * Zero missed PagerDuty acknowledgments, clean NYC/EMEA handoffs, and executive hotline response consistently on target * Measurable drop in repeat incidents tied to the same root cause Pillar 4 — Events & Proactive Device Care * Named DRI for every Board meeting, earnings call, and All Hands — no last-minute scrambles * Logged device precheck cadence with zero exec travel connectivity failures, including one same-day loaner save under pressure Pillar 5 — Operating Rigor & Communication * Every ticket has owner, estimate, and DOD at kickoff, and escalations arrive with a decision point rather than an open-ended ask * At least one proactive capacity/coverage risk flagged with data, with status reports trusted at face value Phase 2 Readiness * Playbooks and escalation matrix documented well enough to hand off without a rebuild, backed by a data-driven POV on what scales * At least one AI/automation initiative with measurable toil reduction and one single-point-of-failure risk named and partially mitigated CANDIDATE PROFILE Category Aptitude Attitude Experience 5+ years in IT end-user support, service desk, or field support; 2+ years supporting senior leaders, executives, or VIP stakeholders Comfortable operating in high-touch, high-pressure environments with discretion Platform & Tooling Strong fluency in macOS, Windows, Google Workspace and/or Microsoft 365, and modern endpoint management Willingness to stay current across multiple platforms and adapt as tools evolve Troubleshooting Proven ability to resolve complex, end-to-end issues across devices, networks, identity, and collaboration tools Sound judgment for making practical tradeoffs under time pressure; calm under ambiguity Collaboration, AV & Live Events Hands-on experience with Zoom, Zoom Rooms, Teams, meeting room systems, and AV components (cameras, mics, DSPs, control panels) Composure and quick thinking during live, high-visibility events (All Hands, run-of-show) Training & Communication Exceptional written and verbal communication skills; ability to translate technical workflows for non-technical users Patience and empathy when tailoring communication for an EA or executive audience AI & Automation Demonstrated use of AI/automation (agent-assist, virtual agents, scripting) to reduce manual toil Curiosity and initiative to identify automation opportunities; judgment to know when human touch is needed Process Discipline Comfortable working within Jira or similar structured ticket/sprint systems; skilled at scoping and writing definitions of done Proactive in flagging risk early rather than late Executive-Grade Communication & Escalation Skilled at concise, action-forward, owner-forward communication with senior stakeholders Discipline to escalate through the right channel rather than airing issues in shared threads Customer Mindset & Discretion Experience handling sensitive information and NDA/MNPI-level confidentiality Empathetic, patient, and service-oriented under demanding schedules General Fit Broad technical aptitude across all categories above Passion, self-driven learning, staying ahead of tech trends, strong attention to detail PREFERRED * Experience in a high-growth SaaS, technology, or financial environment supporting senior leadership * Familiarity with Okta, JAMF, Meraki, Confluence, Jira, Slack, and monitoring/alerting tooling (PagerDuty, Utelogy, Zoom dashboards) * Experience partnering with AV Engineering, Workplace/Facilities, Internal Comms, and InfoSec to deliver high-quality live events and executive protection * Hands-on experience with AI agent-assist tooling, virtual agents, or digital-employee-experience (DEX) platforms, and comfort with light scripting (Python, PowerShell, or workflow tools) to reduce repetitive manual tasks) * Experience operating in a role without an established runbook or a predecessor, where playbooks are being built in parallel with live operations ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.  To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req. ID: 2273487652 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $64,000—$127,000 USD

Cloudflare

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. AVAILABLE LOCATIONS | AUSTIN, US OR SEATTLE, US ABOUT THE ROLE Emerging Technologies & Incubation (ETI) is where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a massively successful business, we are able to leverage them to deliver entirely new tools and products to our customers. Cloudflare’s edge and network make it possible to solve problems at massive scale and efficiency which would be impossible for almost any other organization. ETI’s Storage Infrastructure team is responsible for the core storage layer that underpins many of ETI's stateful services. Our scope ranges from managing the physical hardware to operating the distributed databases and storage systems built upon it. We run this infrastructure globally across Cloudflare's network, which presents unique and complex engineering puzzles. We navigate efficiently expanding storage capacity, optimizing rebuild operations, and coordinating operations across failure domains to uphold durability. While other service teams focus on product development, our mission is to ensure the underlying storage is reliable, performant, and scalable. You’ll be joining a highly motivated team that is building the next generation of distributed storage services. RESPONSIBILITIES * In this role, you will help build and operate the next generation of globally distributed storage systems. You will own your code from inception to release, delivering solutions at all layers of the stack. On any given day, you might write a design document for a new provisioning system, model failure domain dependencies across edge locations, benchmark new storage hardware, build standardized observability and runbooks for distributed database clusters, or automate operational toil through purpose-built tooling and intelligent automation. You can expect to interact with a variety of languages and technologies including Rust, Go, Saltstack, and Terraform. DESIRABLE SKILLS, KNOWLEDGE, AND EXPERIENCE * Strong programming skills with languages like Rust, Go, or Python * A solid understanding of distributed systems concepts such as consistency, consensus, data replication, fault tolerance, and partition tolerance * Experience with distributed databases and storage systems * Experience with infrastructure configuration tooling and infrastructure as code * Familiarity with storage fundamentals: block devices, filesystems, SSD characteristics * Experience building and maintaining high-throughput, low-latency systems * Understanding of network fundamentals as they relate to distributed storage -- bandwidth constraints, latency tradeoffs, cross-datacenter replication * Strong written and verbal communication skills and ability to explain technical decisions clearly * Comfortable operating in fast-paced environments with tight deadlines and evolving priorities COMPENSATION Compensation may be adjusted depending on work location. * For New York City, New Jersey, Washington, Washington DC, and California (excluding Bay Area) based hires: Estimated annual salary of $185,000 - $254,000 EQUITY This role is eligible to participate in Cloudflare’s equity plan. BENEFITS Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. HEALTH & WELFARE BENEFITS * Medical/Rx Insurance * Dental Insurance * Vision Insurance * Flexible Spending Accounts * Commuter Spending Accounts * Fertility & Family Forming Benefits * On-demand mental health support and Employee Assistance Program * Global Travel Medical Insurance FINANCIAL BENEFITS * Short and Long Term Disability Insurance * Life & Accident Insurance * 401(k) Retirement Savings Plan * Employee Stock Participation Plan TIME OFF * Flexible paid time off covering vacation and sick leave * Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team:    The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity, providing the hardware, software, and system access that enable employees to work efficiently across our global offices. Operating across multiple countries, the team delivers reliable support to Agoda employees whether they are in the office, working remotely, or traveling.  Within GSD, the People Technology (HR Tech) team manages the systems that power Agoda’s people operations. Our platforms, including Workday, support key HR processes such as employee lifecycle management, performance reviews, and organizational data, helping the company scale efficiently while improving employee experience.  The Opportunity: Agoda is looking for a People Technology Functional Support Specialist to support and enhance our Workday environment following go-live implementation. This role is responsible for maintaining day-to-day system operations, troubleshooting issues, supporting business process improvements, managing configuration updates, and partnering with stakeholders across HR, Payroll, Finance, IT, and external vendors to ensure Workday continues to meet business needs.  The ideal candidate has experience in post-production Workday support, understands how to translate business requirements into scalable solutions, and is comfortable balancing operational stability with continuous improvement.  In This Role, You'll Get To : Production Support & Issue Resolution  * Provide day-to-day support for the Workday platform in a post-go-live environment. * Investigate, troubleshoot, and resolve system issues, data discrepancies, security concerns, and process failures.  * Monitor inbound tickets, production defects, integration errors, and end-user queries, ensuring timely resolution.  * Triage issues and escalate to the appropriate internal teams or external partners when needed.  * Support root cause analysis and recommend preventive solutions to reduce recurring issues.    Configuration & System Maintenance  * Maintain and update Workday configuration based on business needs, policy changes, and compliance requirements.  * Support changes to organizations, business processes, notifications, reports, calculated fields, eligibility rules, security roles, and validations.  * Participate in regular system maintenance activities, including Workday releases, feature adoption, regression testing, and documentation updates.  * Ensure changes are designed and deployed in alignment with governance and change control processes.    Business Process Optimization  * Partner with stakeholders to identify opportunities to streamline and improve Workday-enabled processes.  * Analyze current workflows and recommend enhancements to improve efficiency, user experience, compliance, and data quality.  * Translate business requirements into functional designs and system changes.  * Support continuous improvement initiatives following implementation stabilization.    Stakeholder Partnership  * Act as a key liaison between HR, Payroll, Finance, IT, and other business teams for Workday-related needs.  * Gather and clarify requirements for enhancements, fixes, and process changes.  * Communicate system capabilities, constraints, risks, and recommended solutions clearly to both technical and non-technical audiences.  * Provide guidance to end users and stakeholders on Workday functionality and best practices.    Testing & Release Management  * Coordinate and execute unit testing, system integration testing, and user acceptance testing for new enhancements and fixes.  * Support Workday semiannual release reviews, impact assessments, and feature evaluations.  * Maintain test scripts and ensure critical business processes are validated before deployment.  * Partner with teams to ensure smooth production deployment and post-release support.    Reporting, Data, and Compliance  * Assist in maintaining data integrity within Workday through audits, validations, and periodic review activities.  * Support the development and maintenance of Workday reports, dashboards, and data extracts.  * Ensure compliance with internal controls, audit requirements, and data governance standards.  * Help monitor security access and support periodic access reviews as needed.    Documentation & Knowledge Management  * Maintain functional documentation, configuration logs, SOPs, and knowledge articles.  * Document business processes, issue resolutions, and change impacts clearly and accurately.  * Contribute to training materials and support user enablement where required.    What You'll Need to Succeed: * Bachelor’s degree in Human Resources, Information Systems, Business Administration, Finance, IT, or a related field.  * Experience supporting Workday in a post-go-live or production environment.  * Hands-on experience with one or more Workday modules such as HCM, Compensation, Absence, Time Tracking, Recruiting, Talent, Benefits, Payroll, or Security.  * Strong understanding of Workday business processes, configuration concepts, and tenant management in a support model.  * Experience gathering requirements, troubleshooting issues, and supporting system enhancements.  * Strong analytical and problem-solving skills.  * Excellent communication and stakeholder management skills.    It's Great If You Have: * Experience supporting in both functional and technical workstreams in Workday  * Experience in Workday implementation, stabilization, or optimization projects.  * Familiarity with EIBs, integrations, report writing, calculated fields, or security configuration.  * Experience supporting Workday releases and regression testing.  * Knowledge of HR, Payroll, or Finance operational processes.  * Workday certification(s) in relevant functional areas.  * Experience working in a global or multi-country environment.    #telaviv #jerusalem #LI-SK1 #IT #ENG #4 #LI-PS4 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 #LI-RS1 #newdelhi #Pune #Hyderabad #Bangalore #Mumbai #Bengaluru #Chennai #Kolkata #Lucknow #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #tokyo #osaka #kualalumpur #amsterdam #oslo #manila #warsaw #krakow #bucharest #moscow #saintpetersburg #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #kiev #hcmc #hanoi #wroclaw #poznan #katowice #rio #salvador  #IT #4 #5 #LI-Hybrid         PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. About Agoda  Agoda is Asia’s leading and fastest growing online hotel reservation platform. Our success is driven by worldclass technology, a highly resilient IT infrastructure, and exceptional engineering talent. Information Technology is a core capability at Agoda, and an IT career here offers outstanding growth opportunities in a fastmoving, multicultural environment representing more than 74 nationalities.  This role operates in a high impact, fast paced engineering environment, where innovation and deep technical expertise are essential. We continuously improve end-user experience through automation, proactive monitoring, and scalable enterprise solutions—while never forgetting to enjoy the journey.    We are looking for an experienced Senior/Staff Endpoint Systems Engineer to join our Bangkok-based team. This role serves as the final technical escalation point for complex, high-impact issues across endpoints and infrastructure.  You will own the most challenging problems - driving deep into the root cause, working across teams and vendors to implement fixes and solutions.    Key Responsibilities  3rd Level (L3) Escalation & Advanced Troubleshooting  * Act as the highest escalation point for unresolved 1st- and 2nd-level support cases.  * Perform deep technical troubleshooting of complex OS and hardware issues, including:   * Windows BSODs and driver issues.  * Hardware level failures (audio, camera, networking, storage, thermal/throttling)  * Root cause analysis and ensure findings result in long-term fixes, standards, or automation.  * Work directly with vendors and internal engineering teams to resolve product level defects or systemic issues.  * Own critical incidents from identification through resolution and post incident review.  Enterprise Endpoint Engineering & Management  * Manage and troubleshoot devices using enterprise tooling (Intune, Configuration Manager, KACE, JAMF, Altiris).  * Design and maintain robust deployment, patching, compliance, and security baselines.  * Enforce stability and performance standards across Windows fleets.  Monitoring, Reliability & Proactive Engineering  * Monitor endpoint health and performance using custom monitoring platforms.  * Proactively identify trends, performance degradation, and systemic risks before user impact.  * Design, enhance, and maintain desktop monitoring systems using:   * Grafana  * Telegraf  * Open Telemetry (OTEL) Collector  Automation, Tooling & Continuous Improvement  * Develop automation and remediation solutions using PowerShell, Python, Bash, or similar.  * Reduce manual effort by building self-healing and auto remediation mechanisms.  * Improve support for workflows, escalation quality, diagnostics, and documentation.  Technical Ownership  * Mentor and coach 1st- and 2nd-level teams, raising overall technical maturity.  * Provide guidance during outages or high severity incidents.  * Take full ownership; you drive problems to resolution, not handoffs.    What You’ll Need to Succeed  Required * Bachelor's degree in computer science, Engineering, or equivalent experience.  * 5+ years of hands-on experience supporting and engineering desktop and endpoint infrastructure.  * Proven experience operating as a 3rd level escalation engineer.  * Strong expertise in:   * Windows internals in corporate environments  * Advanced OS troubleshooting (BSODs, drivers, updates, performance issues)  * Enterprise Endpoint Management platforms (ie.Intune, ConfigMgr, KACE, Altiris)  * Excellent analytical, communication, and stakeholder management skills.  * Strong sense of ownership, accountability, and customer focus.    Nice to Have  * Microsoft 365 Certified: Endpoint Administrator Associate (MD102)  * Experience querying and analyzing data using SQL, PromQL, LogQL  * Advanced scripting skills (PowerShell preferred; Python/Bash a plus)  * Experience building or enhancing endpoint reliability or telemetry platforms    Why Join Us?  * Work on global-scale endpoint environments with real impact.  * Operate as a true L3 engineering authority, not a ticket resolver.  * Influence tooling, standards, automation, and architectural decisions.  * Collaborate with worldclass engineers in a diverse, international environment.    #telaviv #jerusalem #LI-SK1 #IT #ENG #4 #LI-PS4 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 #LI-RS1 #newdelhi #Pune #Hyderabad #Bangalore #Mumbai #Bengaluru #Chennai #Kolkata #Lucknow #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #tokyo #osaka #kualalumpur #amsterdam #oslo #manila #warsaw #krakow #bucharest #moscow #saintpetersburg #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #kiev #hcmc #hanoi #wroclaw #poznan #katowice #rio #salvador  #IT #4 #5 #LI-Hybrid         PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Cloudflare

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. AVAILABLE LOCATIONS | AUSTIN, TX OR SEATTLE, WA ABOUT THE ROLE Emerging Technologies & Incubation (ETI) is where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a massively successful business, we are able to leverage them to deliver entirely new tools and products to our customers. Cloudflare’s edge and network make it possible to solve problems at massive scale and efficiency which would be impossible for almost any other organization. ETI's Storage Infrastructure team is responsible for the core storage layer that underpins many of ETI's stateful services. Our scope ranges from managing the physical hardware to operating the distributed databases and storage systems built upon it. We run this infrastructure globally across Cloudflare's network, which presents unique and complex engineering puzzles. We navigate efficiently expanding storage capacity, optimizing rebuild operations, and coordinating operations across failure domains to uphold durability. While other service teams focus on product development, our mission is to ensure the underlying storage is reliable, fast, and scalable. You'll be joining a highly motivated team that is building the next generation of Cloudflare’s distributed storage services. RESPONSIBILITIES In this role, you will own the distributed database systems that run across Cloudflare's edge network and power services such as R2, Durable Objects, and Workers KV. We expect you to go a layer deeper than a database operator to fix the underlying problems. You will own your code from inception through production rollout. On any given day, you might: * Add new features and extensions to the database to meet the needs of R2, Durable Objects, and Workers KV * Hold the bar on correctness through code review, testing, and staged rollout so defects are caught before customer impact * Tune performance and resource utilization across staged rollouts and production * Optimize data placement and replication for our edge topology, and partner with service teams on schema design and query performance * Build the observability and tooling that make the database supportable across its consumers * You can expect to interact with a variety of languages and technologies including Go, Rust, Saltstack, and Terraform. DESIRABLE SKILLS, KNOWLEDGE, AND EXPERIENCE * Source-code level experience contributing to a distributed database or distributed storage system. Examples include distributed SQL databases (CockroachDB, TiDB / TiKV, YugabyteDB, Spanner), Raft-based or Paxos-based storage systems (etcd, FoundationDB), wide-column stores (Cassandra, ScyllaDB), document databases (MongoDB), or comparable systems * Strong programming skills in Go, Rust, C++, or another systems language, with a willingness to be productive in Go for this role * Deep understanding of distributed systems concepts: consensus protocols (Raft or Paxos), data replication, MVCC, transaction isolation levels, fault tolerance, and partition tolerance * Experience reading, debugging, and modifying complex codebases under correctness constraints (concurrency, durability, consistency) * Familiarity with LSM-tree storage engines (RocksDB, LevelDB, Pebble, SlateDB) or comparable storage internals * Familiarity with storage fundamentals: block devices, filesystems, SSD characteristics * Experience building and maintaining high-throughput, low-latency systems * Understanding of network fundamentals as they relate to distributed storage: bandwidth constraints, latency tradeoffs, cross-datacenter replication * Experience with infrastructure configuration tooling and infrastructure as code * Experience with monitoring tools (Prometheus, Grafana) and analytics tools (Clickhouse) for operating production database systems * Strong written and verbal communication skills and ability to explain technical decisions clearly * Comfortable operating in fast-paced environments with tight deadlines and evolving priorities COMPENSATION Compensation may be adjusted depending on work location. * For New York City, New Jersey, Washington, Washington DC, and California (excluding Bay Area) based hires: Estimated annual salary of $185,000 - $254,000 EQUITY This role is eligible to participate in Cloudflare’s equity plan. BENEFITS Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. HEALTH & WELFARE BENEFITS * Medical/Rx Insurance * Dental Insurance * Vision Insurance * Flexible Spending Accounts * Commuter Spending Accounts * Fertility & Family Forming Benefits * On-demand mental health support and Employee Assistance Program * Global Travel Medical Insurance FINANCIAL BENEFITS * Short and Long Term Disability Insurance * Life & Accident Insurance * 401(k) Retirement Savings Plan * Employee Stock Participation Plan TIME OFF * Flexible paid time off covering vacation and sick leave * Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Northmill Bank AB

Northmill Bank är en svensk utmanarbank som är dedikerad till att revolutionera sättet vi hanterar och skyddar vår ekonomi. Vi skapar en annorlunda bankupplevelse, digital yet personal. Northmill Bank grundades år 2006 och har vuxit till över 240 anställda i 3 länder och över 270 000 kunder. Vi använder den senaste tekniken för att utveckla säkra, smarta och användarvänliga produkter för våra kunder. Det är våra privat- och företagskunder som är anledningen till varför vi gör det vi gör. Vi är ett 100% molnbaserat produktföretag där teknologi är drivkraften för att skapa smartare bankprodukter. Ta chansen att vara en del av oss och vår resa! Om rollen På Northmill bygger vi teknik som gör banktjänster enklare och bättre. För att kunna göra det behöver våra medarbetare en stabil och säker IT-miljö. Nu söker vi en IT Support Engineer som vill vara den som ser till att tekniken fungerar när den behövs som mest. Du blir en viktig del av vårt interna IT-team och arbetar hands-on med att ge snabb och professionell support till våra kollegor. Som IT Support Engineer arbetar du operativt med den dagliga IT-supporten och hjälper våra medarbetare med allt från datorer och konton till nätverk och arbetsplatsverktyg. Du kommer bland annat att: Ge first-line support inom hårdvara, mjukvara och användarkonton Hantera ärenden inom IT och telefoni, koordinera samt eskalera vid behov Installera och konfigurera datorer och annan IT-utrustning Hantera onboarding och offboarding av medarbetare Administrera användarkonton och behörigheter Arbeta med endpoint management och klientadministration Livscykelhantering av IT-utrustning från planering och inköp till underhåll och avveckling Dokumentera lösningar och bidra till förbättrade guider och rutiner Säkerställa att våra medarbetare får snabb och professionell support Din bakgrund Du tycker om att hjälpa andra och motiveras av att lösa problem snabbt och effektivt. Du är strukturerad, serviceinriktad och har ett stort tekniskt intresse. Du kommunicerar tydligt och kan anpassa ditt sätt att förklara teknik till personer med olika teknisk bakgrund. Erfarenhet av IT-support eller Helpdesk Goda kunskaper inom macOS och Windows Erfarenhet av moderna SaaS-miljöer Erfarenhet av identitetsplattformar som Okta, Entra ID eller Google Workspace Erfarenhet av endpoint management, exempelvis Jamf, Intune eller Kandji Grundläggande kunskaper inom nätverk Flytande svenska och engelska är ett krav. Erfarenhet av ärendehanteringssystem är meriterande Vi erbjuder Fantastiskt kontor på bästa läget i Stockholm med härliga ytor och vyer. Ett självständigt arbete med möjlighet att påverka. Stora utvecklingsmöjligheter. Stöd för sportaktiviteter (5 000 kr i friskvårdsbidrag). Livförsäkring. Frukost och frukt på kontoret varje dag samt helig fika på fredagar. Konferens utomlands vartannat år. Regelbundna AW:s på fredagar och firade framgångar på kontoret. Fun Facts Vårt kontor blev utsett till Stockholms snyggaste kontor 2020. Ta ett gympass två minuter bort eller en joggingrunda i stan. Konferens utomlands vartannat år samt härliga “Northchill”-afterworks under året. Ansök idag och bli en del av Northmill!

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team:    The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity, providing the hardware, software, and system access that enable employees to work efficiently across our global offices. Operating across multiple countries, the team delivers reliable support to Agoda employees whether they are in the office, working remotely, or traveling.  Within GSD, the People Technology (HR Tech) team manages the systems that power Agoda’s people operations. Our platforms, including Workday, support key HR processes such as employee lifecycle management, performance reviews, and organizational data, helping the company scale efficiently while improving employee experience.  The Opportunity  Agoda is looking for a People Technology Manager (Implementation Team) to lead our Workday Functional Team and play a pivotal role in transforming how technology supports our global People operations.  Working across platforms such as Workday, Zendesk, and Greenhouse, you will lead the implementation of new Workday modules, revamp existing capabilities, and drive continuous improvements across Agoda’s HR technology ecosystem.  You will be a key driver of Agoda’s HR Tech Transformation journey, helping implement solutions such as Workday Journeys and contributing to the organization’s Workday AI agent roadmap. You will also evaluate current module design, identify enhancement opportunities, and present strategic recommendations to senior leaders within the People team.  In addition, this role offers the opportunity to work closely with Agoda’s Technology teams to explore and build hybrid solutions for emerging HR Tech use cases.  In This Role, You'll Get To  * Develop the technical roadmap and implementation plan for Agoda’s HR Tech transformation journey, in partnership with the People Tech PMO Manager.  * Assess current functional configurations and identify continuous improvement opportunities to reduce technical debt, while shaping governance for application management, change requests, and project implementation best practices in partnership with the People Tech Operational Excellence Manager.  * Lead a team of experienced SMEs in implementing, enhancing, and revamping Workday modules across Agoda.  * Strengthen team capability, technical portfolio, and organizational resiliency through talent development and capability building.  * Define and drive OKRs aligned to the HR Tech transformation journey together with People Tech Leadership  * Partner closely with key leaders across Agoda to align HR technology initiatives with business priorities.    What You'll Need to Succeed  * Minimum 5 years of experience leading cross-functional teams, preferably in a Workday environment  * Proven experience driving HR digital transformation across platforms such as Workday, Zendesk, ServiceNow, and Greenhouse, including end-to-end implementation delivery  * Strong understanding of Scrum ceremonies and experience operating effectively in an Agile environment  * Good knowledge of the Workday SKU landscape, including Journeys, Recruiting, Position Management, AI Agents, and Adaptive Planning  * Solid understanding of the hire-to-retire lifecycle, with the ability to translate business requirements into an HR transformation roadmap  * Comfortable working in ambiguous environments, with a proactive approach to identifying and resolving edge cases, dependencies, and potential risks  * Strong team player with a high sense of ownership, able to contribute subject-matter expertise while collaborating to solve complex challenges  * Demonstrated ability to drive continuous improvement initiatives that simplify processes, enhance scalability, and reduce operational complexity  * Strong project and stakeholder management capabilities, with experience partnering effectively across cross-functional teams  * Ability to use data and analytics to generate insights and support informed decision-making  * Fluent in written and spoken English  It's Great If You Have  * Workday Techno-functional skills  #telaviv #jerusalem #LI-SK1 #IT #ENG #4 #LI-PS4 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 #LI-RS1 #newdelhi #Pune #Hyderabad #Bangalore #Mumbai #Bengaluru #Chennai #Kolkata #Lucknow #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #tokyo #osaka #kualalumpur #amsterdam #oslo #manila #warsaw #krakow #bucharest #moscow #saintpetersburg #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #kiev #hcmc #hanoi #wroclaw #poznan #katowice #rio #salvador  #IT #4 #5 #LI-Hybrid         PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Verifone

WHY VERIFONE For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success. Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located. WHAT'S EXCITING ABOUT THE ROLE Verifone is seeking a PreSales Solutions Engineer to serve as a trusted technical resource for our sales organization and enterprise customers across North America. In this highly visible, customer-facing role, you will be the technical bridge between Verifone’s broad product portfolio and the complex real-world needs of large merchants and partners.  This is a senior individual contributor role suited to an experienced payments professional who can operate independently in a complex, fast-moving environment. The ideal candidate brings deep expertise in card-present payment environments and a strong command of Verifone’s hardware and software ecosystem. You thrive at the intersection of technology and commerce, equally comfortable whiteboarding a solution architecture with a partner’s engineering team and delivering a compelling product demonstration to a C-suite audience. Above all, you bring exceptional communication skills and the empathy to truly understand what customers need and the ability to translate that understanding into action across the organization.  CORE RESPONSIBILITIES Verifone offers the broadest product portfolio in the payments hardware space, which is a significant competitive advantage, but only when customers and partners can clearly see how the pieces fit together for their specific environment. The PreSales Solutions Engineer exists to make that connection: translating technical depth into business value and ensuring that every enterprise engagement is backed by the expertise needed to design, validate, and win the right solution.  * Serve as the primary technical resource during the sales cycle for large enterprise merchants and partners, engaging both in person and remotely to articulate the value of Verifone’s products and solutions.  * Partner closely with account executives to support product pitches, respond to technical objections, and tailor messaging to the specific needs and environment of each prospect or customer.  * Design and deliver compelling, customized product demonstrations that showcase Verifone’s hardware and software capabilities in the context of the customer’s business.  * Collaborate with product management to consult on and architect high-level customer solutions, ensuring proposed configurations are technically sound and aligned with the product roadmap.  * Respond to technical sections of RFPs, RFIs, and other formal procurement processes, working cross-functionally to produce accurate, differentiated responses.  * Build and maintain strong relationships with technical stakeholders at key accounts and integration partners, acting as a trusted advisor throughout the pre-sales and early post-sales phases.  * Capture and communicate customer feedback, competitive intelligence, and technical gaps back to product and engineering teams to inform roadmap prioritization.  * Stay current on Verifone’s evolving product portfolio, industry standards, and competitive landscape to ensure the sales team is always equipped with the most relevant technical knowledge.  * Develop a thorough understanding of each customer’s technical environment, business processes, and integration landscape, and effectively communicate those insights to internal Verifone stakeholders to ensure solutions are appropriately scoped and supported.  * Synthesize customer feedback from across engagements and relay structured, actionable insights to Product Management teams to inform roadmap decisions and surface unmet market needs.  REQUIRED QUALIFICATIONS * 7+ years of experience in a PreSales, Sales Engineering, or Solutions Consulting role within the payments, fintech, or enterprise technology industry.  * Deep understanding of card-present payment environments, including POS hardware, payment terminals, payment gateways, certification processes, and transaction flows.  * Hands-on familiarity with Verifone hardware and software solutions, or equivalent experience with a leading payments hardware vendor.  * Proven ability to communicate complex technical concepts to both technical and non-technical audiences, including executive stakeholders.  * Experience designing and delivering product demonstrations and solution presentations in enterprise sales environments.  * Strong written communication skills with demonstrated experience contributing to RFP/RFI responses and technical proposals.  * Proven track record of leading technical and product presentations for enterprise audiences, including the ability to structure a narrative, manage Q&A, and adapt in real time to audience needs.  * Collaborative team player with the ability to work effectively across Sales, Product, and Engineering functions.  * Exceptional verbal and written communication skills, with the ability to adapt style and depth for any audience, from engineers to executives.  * High degree of empathy and active listening skills; able to quickly understand customer pain points, priorities, and constraints and reflect them accurately back to internal teams.  * Highly organized, with the ability to manage multiple concurrent engagements, deadlines, and stakeholder relationships without losing detail.  * Self-directed and comfortable operating with minimal oversight; able to prioritize independently and drive engagements forward in ambiguous or fast-moving situations.  PREFERRED QUALIFICATIONS * Experience working with large enterprise merchants, ISVs, or payment partners in a technical capacity.  * Familiarity with payment software platforms, device management systems, and integration architectures common in the payments industry.  * Background in solution architecture or technical consulting, with experience translating business requirements into hardware and software configurations.  * Exposure to EMV, PCI-DSS, and other relevant payment security standards and certification frameworks.  * Experience supporting or enabling channel partners and system integrators in a technical pre-sales capacity.  OUR COMMITMENT Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Verifone

WHY VERIFONE For more than 30 years, Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone is one of the leading electronic payment solutions brands and among the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic, and fast-paced work environment in which employees are focused on results and have opportunities to excel. We take pride in working with leading retailers, merchants, banks, and third-party partners to invent and deliver innovative payment solutions around the world. We strive for excellence in our products and services and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next generation of secure payment systems or finding new ways to bring electronic payments to emerging markets, the Verifone team is dedicated to the success of our customers, partners, and investors. It is this passion for innovation that drives every Verifone employee toward personal and professional success. Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located. WHAT'S EXCITING ABOUT THE ROLE Verifone is seeking an experienced MySQL Lead DBA who will be responsible for ensuring database performance, high availability, and security of clusters and single instances of MySQL instances. You will also be responsible for orchestrating upgrades, backups, HA/DR, and provisioning database instances. You will work closely with other teams, including application architects/ Sr. Developers and application support engineers for architecture design and SQL optimization, establishing and documenting best practices. We look for dedicated and versatile engineers who are passionate about working in a company whose culture is dedicated to delivering innovative software products that solve our customers’ most challenging business needs. As a Lead DBA, you’ll have the opportunity to make significant and direct impact on our database performance, applications, and solve some of the most complex challenges in cloud and on prem environments, while lead the team from a technical and development perspective.   This hybrid role is open to hiring candidates located in: * Bucharest, Romania * London, United Kingdom * Riga, Lativa * Warsaw, Poland   KEY RESPONSIBILITIES You will be responsible for ensuring that database management policies, processes and procedures are established and followed, adhering to ITIL good practice principles and are subjected to continuous improvement as per PCI standards. They will be responsible for reviewing system design changes to ensure they adhere to expected service standards and recommend changes to ensure maximum stability, availability and efficiency of the supported applications. The candidate should understand the application functionality, business logics and work with application stake holders to understand the requirement and discuss with the new application features and propose the right solutions. He must liaise closely and work in collaboration with the release management teams, support teams and the infrastructure DBAs.  * Design, Install, Deploy and Manage MySQL on Physical, Virtual, AWS EC2 / RDS / Aurora. * Build MySQL clusters with a high availability, active-active cluster setup in a large scale and multi datacenter environments having minimum RPO/RTO on a DR scenario * Design and implement uniform backup strategy and business continuity plans across the MySQL environments using Percona XtraDB or custom automation scripts with reliable monitoring and alerting mechanisms * Define thorough and validated database monitoring and alerting, along with documentation for future references * Setup high availability with Master-Master/ Master-slave replication * Maintain stable performance via server optimizations * Guide engineering teams to best practices on server configurations and SQL tuning. * Maintain security and compliance via OS and database version upgrades * Work with application stake holders to create effective database solutions * Create and maintain adhoc reports * Adhere to the incident and change process, prepare thorough documentation, and peer review planned production tasks * Support application release process, and automations * Mentor and develop other engineers on MySQL skills REQUIRED QUALIFICATIONS/SKILLS * Minimum 8 years of experience managing MySQL * Experience with MySQL Active/Active cluster setup, Database Upgrade and Migrations, Scripting * Experience administrating MySQL on Linux platform * Experience with MySQL version upgrades in production environments with a zero or very minimum application down time * Experience with design & architecting MySQL environments using any framework such as Galera Cluster or Percona XtraDB * Experience deploying database monitoring using at least one of PMM, New Relic, Datadog, Nagios, Grafana, ELK, AppD, etc. * Infrastructure as Code (IaC) such as Terraform, Ansible, Puppet, Chef * Proficiency with cloud infrastructure, AWS RDS or equivalent. * Automation/scripting skills in a modern language like Python, Shell scripting, Go, Java, Rust. * Proficiency in CI/CD pipelines such as Jenkins, Github Actions, Gitlab. * Advanced experience with database performance tuning including SQL tuning, hardware configuration and capacity planning. * Strong technical leadership, mentoring and time management skills. PREFERRED SKILLS (NOT MANDATORY) * Experience working with PCI (Payment Card Industry Data Security) standards * ITIL environment experience * Deep experience with SQL, stored procedures, functions, triggers, batch jobs, reporting, analytics. * Experience managing PostgreSQL, SQL Server, and/or Oracle. * Experience and knowledge with NoSQL and data engineering technologies such as Kafka, Redis, Snowflake, Databricks, Spark, Redshift, ETL, etc. * Experience with data analytics and Business intelligence OUR COMMITMENT Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Verifone

WHY VERIFONE For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success. Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located. Currently, we do allow a hybrid work schedule but we regularly revisit our attendance policy. WHAT'S EXCITING ABOUT THE ROLE This is a chance to join Verifone and be a part of the team building the tooling, automation and infrastructure that power secure, high‑volume payment services used globally. You’ll work hands‑on with technologies like Kubernetes, ELK, Prometheus, Python/Go and modern CI/CD frameworks to shape how software is delivered at scale. Your impact will be visible: from improving observability and reliability across our payment platforms to driving an automate‑first culture that removes manual effort and accelerates delivery for engineering teams. Because this role sits at the intersection of DevOps, Platform Engineering and SRE principles, you’ll have the opportunity to influence architecture, introduce best practices, and mentor teams across regions. It’s a role for someone who enjoys solving complex problems, building resilient systems, and helping an organisation evolve into a truly modern engineering environment. If you’re excited by ownership, technical depth, and the chance to make a meaningful difference in a global payments ecosystem, this role offers the scale, challenge and growth you’re looking for. KEY RESPONSIBILITIES: * Support the design and deployment of applications and tooling to support Verifone’s evolution from traditional Application Support and Development teams to scalable and modernized Platform and Software Engineering functions * Manage CI/CD pipelines with Verifone’s Software Engineering Teams and support the streamlining of software development lifecycle processes * Demonstrate an ‘automate-first’ mindset, leading initiatives to automate manual maintenance and repeatable tasks and critical business requests in addition to environment deployment * Recommend, design and execute optimizations to improve the observability, performance and overall reliability of Verifone’s payment platforms * Develop and maintain monitoring and logging solutions to ensure visibility into application performance and security * Advocate DevOps culture, mentoring peers within Application Support Teams * Create and maintain technical documentation to support the deployment of DevOps fundamentals driven throughout our regions * Collaborate with cross-functional teams (DevOps, Development, Operations) to ensure seamless deployment of new features and services SKILLS AND EXPERIENCE WE'RE LOOKING FOR * 5+ years’ experience with DevOps / Platform Engineering within production environments * Expert knowledge of operating, configuring and optimizing enterprise monitoring systems such as ELK, New Relic, Grafana, Prometheus etc. * Strong knowledge of Kubernetes * Strong programming/scripting skills in a modern language like Python, Go, or Rust * Strong, hands-on knowledge of DevOps tooling, concepts, build/release process * Strong understanding of Linux and Windows systems administration * Strong written and verbal communication skills * Proven track record of successfully implementing large-scale CI/CD pipelines and automated testing frameworks * Strong experience providing on-call support * Working knowledge of Infrastructure as Code (IAC), Configuration Management (CM) * Strong awareness of release and deployment best practices, SDLC and security best practices * Knowledge of private and public cloud networking fundamentals * Strong problem solving and analytical skills NICE TO HAVE: * Experience working within financial services industry, particularly exposure to payment solutions * Knowledge of PCI-DSS standards and regulations * Experience in application Development * Knowledge of PKI infrastructure and certificates * Experience of Hardware Security Modules (HSMs) OUR COMMITMENT Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Cloudflare

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Austin, Seattle, Denver ABOUT THE DEPARTMENT The Technical Account Team plays a crucial role in ensuring a seamless experience for Cloudflare users, ranging from individual developers to Fortune 500 enterprises. By providing expert technical support and resolving complex issues across multiple channels, the team enhances customer satisfaction and drives product improvement. At Cloudflare, Technical Account Managers (TAMs) serve as trusted advisors, delivering high-touch technical guidance and advocacy for our top Enterprise customers. Acting as the eyes and ears of the company, TAMs capture valuable customer insights to influence service enhancements and future product development. ABOUT THE ROLE As a Technical Account Manager, you will own the post-sales support experience for Cloudflare’s largest Enterprise customers, ensuring smooth operations and proactive technical guidance. As the primary technical point of contact, you will manage support interactions, troubleshoot issues, drive escalations, and advocate for customer needs.  You will act as an architectural governance partner, continuously mapping customer environments against industry best practices and Cloudflare's Well-Architected framework. By proactively identifying security gaps, single points of failure, and performance bottlenecks, you will prevent incidents before they impact production.  Working closely with Account Teams, Product, Engineering, and partnering with Customer Support, you will align technical solutions with customer roadmaps and business objectives. This role requires a mix of technical expertise, customer service excellence, and strategic problem-solving to ensure high customer satisfaction and retention. For TAMs specializing in Network Services, you will focus on optimizing customer Cloudflare configurations, ensuring the reliability and security of their network infrastructure. RESPONSIBILITIES * Serve as the primary technical support contact for assigned Enterprise customers. * Build and maintain strong cross-functional relationships with Product, Engineering, Account Executives, Professional Services, and Partners to support every phase of the customer journey. * Leverage AI-driven tools and workflows to optimize daily operations, including incident summarization, case prioritization, and automated handover documentation, to increase team productivity and focus on strategic customer advocacy. * Collaborate with internal teams to ensure high customer satisfaction, delivering world-class technical support and advocacy. * Provide actionable customer feedback to Product and Engineering teams to help shape product improvements. * Maintain a comprehensive understanding of customer environments and Cloudflare deployments, ensuring proactive issue resolution and long-term optimizations. * Develop and maintain a rolling Technical Risk & Gap Register for each enterprise account, tracking architectural drift, legacy configurations, and emerging security threats, while prioritizing remediation paths with customer stakeholders.  * Conduct Quarterly Support Reviews, including SLA adherence, incident reviews, and deep-dive analysis of top ticket drivers, as well reviewing future-state resilience, capacity planning, and proactive feature adoption.  * Act as a point of escalation during business hours and provide backup support for global TAMs in other time zones. * Partner with the account team to drive strategic customer engagements, including technical planning, roadmap alignment, and incident response. * Partner with Cloudflare’s Threat Intelligence and Product teams to proactively evaluate customer environments against newly discovered vulnerabilities (Zero-Days, emerging DDoS vectors), ensuring defensive configurations are deployed ahead of potential exploits.  * Ensure timely resolution of support tickets, working with backend teams as needed. * Establish continuous drift-detection workflows to ensure customer configurations don't deviate from established security baselines, compliance standards, or optimal performance thresholds.  * Travel up to 25% of the time to support customer engagements. * Ability to work one weekend per month. * Utilize AI-powered analytics to conduct proactive configuration health checks and architectural reviews, identifying systemic risks and providing strategic infrastructure optimization recommendations. * Streamline the creation of technical documentation—including HLDs, LLDs, and post-incident reports—by leveraging AI workflows to ingest and summarize technical data, ensuring consistent, high-quality deliverables. * Deploy AI-assisted incident management tools to enhance communication precision, including real-time impact assessment, automated status updates, and rapid synthesis of complex technical event details. DESIRABLE SKILLS, KNOWLEDGE, AND EXPERIENCE We are seeking a highly motivated customer-focused technical expert with the following skills and experience: TECHNICAL EXPERTISE * Strong understanding of networking concepts, including Layer 7 technologies and routing protocols such as BGP, OSPF, IPSec, and GRE. * Experience with security technologies (Firewalls, IPS, DDoS mitigation, WAF). * Knowledge of system integration, multi-vendor environments, and data center deployments. * Proficiency in diagnostic and troubleshooting tools (traceroute, WireShark, dig, cURL). * Familiarity with the OSI Model, proxies, application & network security. * Passion for Cloudflare’s products and a strong desire to help customers succeed. Customer & Business Acumen * Minimum 8 years of experience in a customer-facing, technical support, or account management role. * Proven ability to work with Fortune 500 companies and senior leadership. * Strong problem-solving skills, ability to work independently, and handle multiple priorities. This role is an exciting opportunity to be at the forefront of Cloudflare’s Enterprise customer experience, helping businesses optimize their network performance and security while shaping the future of our products. COMPENSATION Compensation may be adjusted depending on work location. * For Seattle based hires: Estimated annual salary of $126,000 - $158,000 * For Denver based hires: Estimated annual salary of $114,000 - $143,000 EQUITY This role is eligible to participate in Cloudflare’s equity plan. BENEFITS Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. HEALTH & WELFARE BENEFITS * Medical/Rx Insurance * Dental Insurance * Vision Insurance * Flexible Spending Accounts * Commuter Spending Accounts * Fertility & Family Forming Benefits * On-demand mental health support and Employee Assistance Program * Global Travel Medical Insurance FINANCIAL BENEFITS * Short and Long Term Disability Insurance * Life & Accident Insurance * 401(k) Retirement Savings Plan * Employee Stock Participation Plan TIME OFF * Flexible paid time off covering vacation and sick leave * Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Cloudflare

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Lisbon, Portugal  About the Role  Cloudflare built its reputation helping build a better Internet, defending millions of sites, giving away SSL and DDoS mitigation when the industry charged premium prices. In an acceleratingly dangerous world, the scope of that mission has changed. We are becoming something more: critical infrastructure. Banks run their payment rails on us. Governments run public services on us. Media companies depend on us during live events. Health systems depend on us to provide care. Reliability for these customers is no longer a feature of our product. It is a mission. Serving that customer base demands a different operating model. Traditional support organizations route tickets. Traditional engineering organizations ship features. Neither alone is enough when the stakes are this high. We are pivoting to something different: a customer-facing engineering organization, directly engaged with our customers at scale. This is work a central dev team cannot do from the inside of the network. The Customer Reliability Engineering function is the spine of that pivot. CRE is SRE applied outward, the same engineering discipline, applied to the reliability of the systems our customers run on Cloudflare. You are the engineer who owns the problems that matter most to the customers who matter most, and you contribute directly to our products and tooling, in partnership with Product Engineering, to hold that standard across the entire customer base. THE ROLE CRE is a rapid response team and a proactive engineering team. You fix things at the edge as they come up, and you help build the product capabilities that identify customer issues before they become a crisis. Both modes are equally core. Rapid response. When a customer issue surfaces that is high-severity, cross-layer and complex, you are the engineer who answers. You reproduce the defect, isolate the root cause across Cloudflare's infrastructure and the customer's stack, drive the fix with Product Engineering, and confirm resolution. You hold on-call for high-severity incidents as part of a global shift rotation. Proactive engineering. When no fire is burning, you work with Product Engineering and our platform teams to build the capabilities that make the next fire cheaper or unnecessary: telemetry pipelines that correlate signals across the customer base, detectors that fire before a human notices, diagnostic tooling that scales across hundreds of customers, automation that reduces toil for Customer Support. Every incident you carry generates engineering output that reduces the cost of recurrence. The work compounds. Cloudflare is building CRE as an AI-native function. You will work with and help build agents and tooling that pre-diagnose incidents, surface relevant logs and configuration, and propose fixes with cited evidence. Engineers who ship AI-assisted diagnostics are the ones defining this discipline. WHAT YOU MIGHT WORK ON Rapid response: Own a Sev-1 incident where a large financial services customer sees asymmetric latency from a single POP. Trace it through BGP routing and identify transit provider policy change that is required to resolve. Diagnose a recurring WebSocket disconnect a media customer has been experiencing across multiple release cycles. Isolate it to a specific interaction between a Cloudflare service release and the customer's connection lifecycle. Drive the fix with the owning engineering team. Partner with a government customer's SRE team during an active DDoS event. Help them shape their Magic Transit and WAF configuration in real time. Proactive engineering: * Build, with Product Engineering, a distributed tracing capability that correlates Cloudflare edge signals with customer origin metrics so a single query tells the story of a failing request end-to-end. * Ship a detector for a class of WAF false positives silently degrading several customers. Get it into production before the next renewal cycle. * Prototype an AI agent that takes a new customer case, pulls relevant logs and config, and proposes a root cause with linked evidence. Deploy it internally. Measure whether it makes engineers faster. Iterate. RESPONSIBILITIES Rapid incident response and root cause analysis. Own the most complex, high-severity customer issues end-to-end, from first signal through confirmed resolution. Lead deep-dive debugging across the full stack: edge, network, DNS, transport, APIs, application, customer-side configuration. Reproduce defects, validate fixes with Engineering, and confirm customer-side resolution. Produce postmortems other engineers rely on. Hold on-call for high-severity incidents as part of a global rotation that includes weekends. Proactive reliability engineering. Analyze support and telemetry signals across the customer base to find systemic risks before they become incidents. Contribute monitoring, detection, and diagnostic capability to the core product and the engineering systems that give Customer Support early visibility into customer-affecting issues. Define customer-facing reliability metrics (error rates, resolution times, repeat-contact rates) and drive measurable improvement. Write automation that reduces mean-time-to-detect and mean-time-to-resolve. Cross-functional partnership. Manage the technical escalation lifecycle with clear ownership and timely communication. Partner with Product Engineering to drive fixes, workarounds, and configuration changes that address underlying gaps. Represent the customer reliability perspective in engineering syncs, incident reviews, and post-mortem processes. Technical leadership and enablement. Raise the technical floor of Customer Support through pair-debugging, structured knowledge transfer, and shared tooling. Document diagnostic procedures and resolution patterns in runbooks, internal knowledge bases, and AI skills. Share insights from customer-facing incidents to improve product documentation and operational readiness. Product and platform depth. Maintain deep, current expertise across Cloudflare's product portfolio: edge networking, DNS, CDN, WAF, DDoS mitigation, Zero Trust, Workers, and our developer platform. Anticipate customer impact from new releases and architecture changes. Serve as a go-to subject-matter expert in one or more domains. REQUIREMENTS * Minimum 5 years of hands-on experience in site reliability engineering, escalation engineering, systems engineering, or a comparable deeply technical support / operations role, with at least 2 years in customer-facing environments. * Strong foundation in networking and security: * TCP/IP fundamentals: OSI model, IPv4/IPv6 addressing, subnetting, routing, switching. * Core protocols: DNS, HTTP/S, TLS/SSL, SMTP, SNMP, NTP. * Routing protocols: BGP, OSPF, including path selection and route propagation. * Firewall concepts: stateful/stateless inspection, rule sets, NAT, ACLs. * VPN and encryption: IPSec, SSL/TLS tunnels, GRE. * Zero Trust architecture, network segmentation, modern security models. * Proficiency with observability and diagnostic tooling: packet capture and analysis (Wireshark, tcpdump), log aggregation (Kibana, Elasticsearch), metrics dashboards (Grafana), distributed tracing. * Strong scripting and automation skills (Bash, Python) with a track record of shipping tooling that improves reliability and reduces toil. * Experience with incident management, postmortem culture, and SLO/SLI-based reliability practices. * Excellent written and verbal communication. Able to convey complex technical information clearly to engineers, leadership, and customers. * Comfort owning ambiguous, cross-layer problems. Composure under pressure during high-severity incidents. DESIRED SKILLS & EXPERIENCE * SRE, DevOps, or platform engineering experience with direct customer-facing accountability. * Deep expertise at both L3/L4 (network infrastructure) and L7 (application protocols, DNS, HTTP, WebSocket). * Expert-level proficiency with Linux command-line tools: curl, dig, git, traceroute, mtr, strace, ss. * Data-at-scale analysis using SQL, PromQL, or equivalent. * Familiarity with CI/CD pipelines, infrastructure-as-code (Terraform, Pulumi), and container orchestration (Kubernetes, Docker). * Track record of building internal tooling or diagnostic utilities that measurably improved team efficiency. * Demonstrated technical leadership: mentoring engineers, driving cross-team initiatives, influencing outcomes without direct authority. * Experience applying AI/ML to production engineering or operational workflows. * Comfort engaging directly with enterprise customer engineering teams, including on calls during incidents. BONUS POINTS * Active Cloudflare user who understands the platform as a practitioner. * Hands-on experience with Workers, Pages, R2, D1, or other developer platform services. * Cloud networking and security experience across AWS, Azure, or GCP. * Web programming (HTML, JavaScript) and regular expressions. * Chaos engineering or formal reliability frameworks (e.g., Google SRE principles). * Managing or configuring non-HTTP services: email, DNS authoritative/recursive, FTP, SSH. COMPENSATION ● For Portugal based hires: Estimated annual salary is between € 61,000 - 84,000 * The final offer will be inclusive of time exemption, in alignment with the applicable law and collective bargaining agreements. EQUITY This role is eligible to participate in Cloudflare’s equity plan. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.