German Market

THE ROLE LEAD FROM THE FRONT, IN A MARKET WE'RE BUILDING TOGETHER As Sendify grows in Germany, the CS team is at the heart of making that growth real, and we're now looking for the person who'll own it, shape it, and lead it. You'll have full operational ownership of the German CS team across customer service, claims, and invoice errands. At least 60% of your time you're in the daily schedule alongside your team, on chats, calls, and emails. You lead by example, and the standard you set is the standard the team holds. You'll work closely with the German Operations Lead on strategic direction and goals, and play an important role in keeping the connection between CS and Sales tight, since the two teams share ownership of the customer journey. 01 — Run the operation Own scheduling, response targets, quality and day-to-day carrier escalations. 02 — Develop the team Coach specialists, lead 1:1s and own performance reviews. 03 — Drive improvement Bring customer insights cross-functionally and drive process improvements. ---------------------------------------------------------------------------------------------------------------------------------- WHAT YOU'LL OWN YOUR CORE RESPONSIBILITIES * Be hands-on in the daily schedule, at least 60% of your time on chats, calls, emails, and escalations * Own escalation cases and be the final line for the team when things get complex * Lead, coach, and develop your team with direct reporting responsibility, including 1:1s and performance reviews * Own scheduling, capacity planning, and response time targets * Be the voice of the customer internally, bring patterns and insights to product and cross-functional teams * Drive continuous improvements to how the team works across CS, claims, and invoicing ---------------------------------------------------------------------------------------------------------------------------------- WHO WE'RE LOOKING FOR YOU'RE OUR PERSON IF * You're fluent in German and English. This is a requirement * You get a genuine kick out of creating wow-moments for customers * You have proven experience leading a customer service or operations team * You're highly operational and want to be in the daily work, not just overseeing it * You have strong coaching skills and experience navigating team dynamics * You're comfortable with claims handling and invoice or finance-related processes * You're structured, process-oriented, and always looking for ways to improve * You have a high degree of empathy and self-awareness, and people naturally follow your lead NICE TO HAVE * Experience managing carrier or external partner relationships * Experience from a commercial or sales-adjacent environment * You speak Swedish * Experience from logistics or SaaS/Tech * You've worked in a product startup previously ---------------------------------------------------------------------------------------------------------------------------------- WHY SENDIFY A WORKPLACE WHERE YOU THRIVE AND GROW Sendify is built on a curious, collaborative, and encouraging work environment. We have a culture where community, team spirit, and curiosity are at the centre, here it's team before individual. We lift each other, dare to try new things, and take initiative together. 🏆 Competitive salary and team culture where we win together 💼 Occupational pension, wellness allowance and health insurance 🏖️ 30 vacation days 🌱 Thorough onboarding and real opportunities to grow 🏢 Central Gothenburg office with golf simulator, ping pong and sauna ✈️ Relocation support, see below Learn more about the German CS team and what we offer > ---------------------------------------------------------------------------------------------------------------------------------- MOVING TO GOTHENBURG? WE'LL HELP YOU GET SETTLED When you move to Gothenburg to start your exciting new role at Sendify, we're here to support you with expenses related to your relocation. ✈️ MOVING SUPPORT * Flight ticket to Gothenburg for you (and your partner and children, if applicable) * Transfer from the airport to your first accommodation * 15 000 SEK net in relocation support 🏠 TEMPORARY HOUSING * Help finding an apartment for your first months, with financial support that can be used towards rent 🇸🇪 PRACTICAL SETTLEMENT ASSISTANCE * Swedish personal identity number (personnummer) and ID card * Bank account setup * Insurance * Registration with the Swedish Tax Agency * General orientation: healthcare system, public transportation, and more We want the move to feel exciting, not stressful. ABOUT SENDIFY WE SET BUSINESSES IN MOTION Sendify helps ambitious small businesses ship smarter. We bring together real-time pricing, comparison, booking, and tracking in one clean interface, so customers can spend their time on their business, not on logistics. We're a fast-growing team based in Gothenburg, and we're proud to be Great Place to Work certified two years running. Great Place to Work certified two years in a row

Are you passionate about helping people, taking ownership, and making a real difference – every day? Now you have the chance to step into a key role at a fast-growing tech company that's changing the logistics industry, where teamwork and world-class service are everything to us! At Sendify, we simplify logistics for small and medium-sized businesses with smart, innovative solutions. We're now looking for a driven and empathetic Customer Service Specialist to join our team in Gothenburg, where you'll play a key part in delivering outstanding experiences and building lasting relationships with our German-speaking customers. Our Customer Service Team is the heart of the company and a key reason why our clients love us. In our team, you'll take responsibility for customers relationships, contribute to our product development, and help people succeed – in a dynamic environment where we support each other and celebrate wins together! If you're driven to exceed expectations and want to make a difference in an exciting industry – this could be the role for you! YOUR DAY-TO-DAY At Sendify, we don't believe support is just a support function – it's an invaluable part of our value proposition. We're building something unique, and we're looking for people who want to be part of it. You'll be a key player in our journey, with both the mandate and the responsibility to solve challenges, drive improvements, and create experiences that go above and beyond. Satisfaction isn't just a metric for us – it's a driving force. We're looking for someone who is energized by helping others, who gets a kick out of solving problems, and who understands that a truly great experience makes a real difference. You're not afraid to roll up your sleeves, contribute ideas, and be part of a team where we lift each other up every day 💡 You'll become an expert on our product to make our clients' everyday lives as smooth as possible, by for example: * Supporting our customers via phone, email, and chat – always with a focus on fast, clear, and friendly service * Handling claims from intake to resolution, coordinating with carriers to ensure a fair and timely outcome * Taking ownership in every interaction, solving problems and turning challenges into opportunities to improve the experience * Actively contributing to building world-class support by identifying areas for improvement, bringing your own ideas, and driving improvements in our processes and routines 📊 * Working in a solution-oriented way and driving improvements that make a difference – both for the client and for Sendify * Collaborating with other teams (e.g. Product and Sales) to ensure that feedback and needs are heard and acted upon 🗣️ We always strive to respond quickly and with high quality. Concretely, that means: * Answering calls within 30 seconds * Responding to emails within 3 hours * Responding to incoming chats within 1 minute These are our response time targets – our baseline. What truly sets us apart is the quality of every interaction, where we place great importance on being personal, attentive, efficient, and solution-oriented. We're looking for someone who shares our vision and understands the value of truly great service 👏 WHAT WE'RE LOOKING FOR We're looking for someone who: * Has a genuine interest in helping others – whether it's a customer or a colleague – and knows that great service is a given * Is comfortable with technology and quick to learn new systems * Thrives working in a team and collaborating to reach shared goals, while also taking great personal responsibility for their work and development 🤝 * Is curious and driven to continuously learn new things * Enjoys being the go-to person and thrives in a fast-paced environment * Takes initiative to find solutions and create added value * Has previous experience in client-facing roles, preferably within tech or logistics (but not a requirement) * Sees solutions and new opportunities where others see problems 🔍 * Has excellent communication skills in German (C2) and English (C1), both spoken and written * Lives in Gothenburg or is open to relocating It's a bonus if you: * Speak Swedish * Have previous experience within logistics or SaaS/Tech * Have been employed in a product startup previously What we're offering Sendify is built on a curious, collaborative, and encouraging work environment where you can express your ideas, be challenged, and where your creativity is valued. We have a culture where community, team spirit, and curiosity are at the centre – here it's team before individual. We lift each other, dare to try new things, and take initiative together. Here you'll grow, not just as an employee, but as an important part of something bigger 🌱 As an employee you'll also have access to: * A company culture where we win together and have fun along the way 🏆 * A thorough onboarding to learn everything about the company, our processes, and our product * A dynamic workplace where your contribution makes a difference ⚡️ * Opportunities to grow and develop within your department * An engaged and supportive team that shares the same vision 🫶 * Competitive benefits including occupational pension, wellness allowance, and health & accident insurance 💼 * Relocation support if applicable – we offer a relocation package and help you settle smoothly in Gothenburg * 30 vacation days * A central office in Gothenburg with a family-like atmosphere, golf simulator, ping pong table and sauna ABOUT SENDIFY 📦 We set businesses in motion Logistics is built on top of handshakes, phone calls, and unread emails left in inboxes. Ever felt how easy it is to miss an email in your inbox? Imagine building your business on the same workflow. Sendify helps ambitious small businesses to ship smarter. We wrap together real-time pricing, comparison, booking, and tracking in a clean and unified interface to allow customers to spend their time on their business, not logistics. And here’s the best part – we’re Great Place to Work certified! 🎉 This means we’re not just building great solutions for our customers, but also fostering an awesome, inclusive workplace where our team thrives. We believe that happy employees create the best experiences, and we’re proud to be recognized for it. Meet our teams & product! 👉 Sendify Family 👉 Life at Sendify 👉 Our product We’re interviewing continuously – so don’t wait!