Operations Associate, Courier Onboarding

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. As the Operations Associate for Fleet Compliance, you'll play a crucial role in maintaining the integrity of our delivery network and ensuring the safety and well-being of our couriers.You will ensure that our fleet partners comply with all relevant regulations and internal policies. If you want to start your career in compliance, operations, or business within a dynamic and growing company, then this is the role for you. We are looking to hire the candidate to support three markets: Bulgaria (BGR), Serbia (SRB), and North Macedonia (MKD).  KEY RESPONSIBILITIES * Collaborate with fleet companies to ensure smooth communication and information flow. * Work closely with the local operations and business development teams to align on compliance strategies. * Schedule and facilitate meetings with fleet partners to discuss compliance matters. * Gather and organize documentation required for compliance audits. * Conduct audits of fleet partners to assess their compliance with regulations, contractual obligations, and internal policies. * Prepare detailed reports documenting audit findings, including any instances of non-compliance. * Work with management to implement recommended changes and enhance compliance processes. * Contribute to developing and updating compliance guidelines, workshops, and training materials. * Assist in expanding the compliance program to verify delivery guidelines and practices. * Prepare regular reports on compliance activities, key performance indicators, and audit findings for management. * Supporting onboarding activities for the couriers. OUR HUMBLE EXPECTATIONS *   Strong organizational and administrative skills  *   Excellent communication and interpersonal skills  *   Previous experience in a customer-facing or administrative role would be beneficial  *   Fluency in English and Macedonian.  *   Analytical and problem-solving skills, with the ability to make decisions through data analysis. *   Familiarity with tools such as Microsoft and/or Google Workspace,  WHAT WE OFFER At Wolt, you won’t just join a company — you’ll join a team of ambitious, driven, and genuinely supportive people who take ownership and move fast. We combine the energy of a start-up with the scale of a global tech company, giving you real responsibility from day one and the opportunity to grow your career alongside the business. YOU CAN EXPECT: * A dynamic and fast-paced work environment where your impact is visible * Ownership and autonomy in your role * Exposure to cross-functional collaboration with operations and business teams * Opportunities for professional development and career progression * A culture that values initiative, curiosity, and continuous improvement NEXT STEPS If qualified, our recruitment process begins with an initial screening conversation conducted by the Talent Acquisition team, followed by a role-specific interview to assess your experience and problem-solving approach. If you progress to the next stage, you will receive a take-home assignment. You will then present your assignment in a follow-up meeting with the Hiring Manager and a Subject Matter Expert, where we’ll discuss your approach, reasoning, and recommendations in more detail. We aim to keep the process transparent, structured, and focused on giving you the opportunity to showcase your skills and thinking.  If you are service-minded, enjoy taking ownership, and thrive in an environment where you proactively identify solutions rather than wait for direction — we’d love to hear from you! 💙 OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you a  team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 🤩 We are looking for both full-time and part-time Support Associates to join our Support team in Astana! WHAT YOU'LL BE DOING * Supporting our customers, courier partners and venues via live chat and phone  * Ensuring that the delivery operations run smoothly * Developing our support function together with the support team as well as other teams within Wolt OUR HUMBLE EXPECTATIONS * You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset * You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment * You can work in shifts in mornings, evenings and weekends - our support is open seven days a week * You are able to work directly from the office * You are fluent in Kazakh and Russian and you are able to work in English WHAT YOU’LL GET BY JOINING US * Private medical insurance coverage * Wolt credits cashback benefit * Employee assistance program * Wolt-wide training programs * Strengthen paid sick leave * Paid taxi from from 10PM to 6AM * Yearly team budgets * Fruits and drinks at the office NEXT STEPS All our Support Associates work directly from our office, and we do not provide a possibility to work from home.   Our onboarding is scheduled for 13-22 o’clock for the first week, and we require that you're able to attend the onboarding fully during that time. After the onboarding you can choose your own convenient work schedule. If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙   OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you a  team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 🤩 We are looking for both full-time and part-time Support Associates to join our Support team in Almaty! WHAT YOU'LL BE DOING * Supporting our customers, courier partners and venues via live chat and phone  * Ensuring that the delivery operations run smoothly * Developing our support function together with the support team as well as other teams within Wolt OUR HUMBLE EXPECTATIONS * You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset * You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment. * You can work in shifts - 5 days a week with 2 flexible days off: day shifts from 11 AM to midnight or till 7 pm. Our support is available seven days a week. * You are able to work directly from the office * You are fluent in Kazakh and Russian and you are able to work in English WHAT YOU’LL GET BY JOINING US * Private medical insurance coverage * Wolt credits cashback benefit * Employee assistance program * Wolt-wide training programs * Strengthen paid sick leave * Paid taxi from from 10PM to 6AM * Yearly team budgets * Fruits and drinks at the office All our Support Associates work directly from our office, and we do not provide a possibility to work from home.   Our onboarding is scheduled for 13-22 o’clock for the first 2 weeks, and we require that you're able to attend the onboarding fully during that time. After the onboarding you can choose your own convenient work schedule. If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙     OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.