Chief Product & Technology Officer

Accurx

ACCURX IS SOLVING HEALTHCARE PRODUCTIVITY FOR THE NHS For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. At Accurx, we’re changing that by building a single, system-wide platform that helps every patient get gold-standard, efficient, and joined-up care. What started as a way for GPs to text a patient, has now evolved into an all-in-one digital toolkit used by 98% of GP practices and 68% (and growing!) of NHS Trusts. Our platform now powers Total Triage to manage patient demand, and Self-Book that lets patients schedule their own appointments in seconds. We’ve automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with Accurx Scribe, our AI-powered note-taker that drafts medical notes in real-time. We’re not just shipping features. We’re giving clinicians their time back and ensuring every patient journey is as smooth as it should be. HOW YOU'LL EMPOWER OUR TECH AND PRODUCT LEADERSHIP As an Executive Assistant at Accurx, you'll be partnering with our Chief Product Officer and Chief Technology Officer, who joins later this year. Between them, they oversee roughly 130 AccuFolk and are responsible for all aspects of our products - how it's built, how it looks and and how it works. You'll help them manage shifting workflows so they can stay laser-focused on our company priorities, like our AI-native shift and building a world-class technology engine. * Strategic prioritisation: Running a constantly changing diary and scheduling meetings, ensuring both Execs are spending time on core company priorities and deadlines. * Stakeholder collaboration: Acting as the primary point of contact between Execs and internal or external stakeholders, seamlessly screening, drafting, and responding to emails. * Product & Tech forum enablement: Working closely with the Chief of Staff (Product & Tech) to ensure the smooth running of the Leadership forum and supporting executive oversight of key product, research, data, and design decisions. * Content and board preparation: Owning the preparation of high-quality materials and presentations for the board on critical Product & Tech matters. * Operational efficiency: Identifying and implementing process improvements within the assistant function while fostering a collaborative environment amongst other EAs. * Event and logistics coordination: Planning smart, cost-efficient travel itineraries and organising internal and external events, including offsites, socials, and user events. YOU SHOULD APPLY IF... * You have proven EA experience within tech: You are an experienced Executive Assistant who has supported C-level executives (Chief Technology/Chief Product Officer) in a fast-paced tech startup or scale-up environment. * Proactive forward-thinking is your natural state: You excel at thinking multiple steps ahead, actioning potential next steps before the executives have even considered them. * You're a critical prioritisation partner: You are a critical thinker who has the ability to challenge executives on their priorities to keep them focused on what matters. * You use AI as your team mate: You've tried every tool and prompt to make your job easier and get stuff done quicker, and know what works for you and your execs * You're THE master of diaries and deadlines: You have excellent time management skills and a proven track record of managing busy diaries and correspondence under tight deadlines. * You have strong industry familiarity: You understand tech companies, enabling you to help leaders balance the urgent and the important. * You have flawless communication and detail: You have exceptional attention to detail along with strong oral and written communication skills suitable for different audiences. * You feel like you have strong values alignment: You showcase strong alignment with our core principles, including solving healthcare productovity, moving with urgency, and being relentlessly resourceful. WHAT’S IN IT FOR ME? You'll be joining an established but fast-growing Tech for Good movement, where we're led by our Principles and our mission to solve healthcare productivity. * £60,000 - £80,000 salary + share options up to £15,000 * Benefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in life * Flexible working: We are an office first culture and ask that you’re in our (dog-friendly) Shoreditch office 3 days a week, with core hours of 10am - 4pm * Time off: You’ll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year * Family matters: We offer enhanced parental leave, fertility support and parental loss support * We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat! Want to know more about the company or the hiring process? Check out our Careers page and Candidate hub. 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Scan.com

We’re Scan.com, the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day. We're doing diagnostics differently, with solutions tailored to both patients and providers, all backed by our technology and world-class customer operations team. Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians, attorneys, and providers. We’re looking for a Software Engineer, Automations at an exciting time – we’ve successfully launched multiple platforms and products, raised over $100m in VC funding, reached profitability, and have a growth trajectory of over 100% YoY. WHAT YOU WILL BE GETTING INVOLVED IN Reporting to Will, our Chief Technology Officer, you’ll sit at the intersection of engineering and operations, building the automation layer that connects us to external providers. Your primary focus will be designing and deploying solutions that connect with third-party systems to enable scenarios like document transfer. This is a high-impact, high-autonomy role that directly drives operational efficiency and patient throughput across our national network. As a scale-up business, you can expect your role to develop over time. Here are some of the types of things you could be getting involved in: * Design, build, and maintain automations that extract data from legacy physician platforms and trigger downstream patient scheduling workflows * Navigate a diverse landscape of legacy systems, building resilient scraping and data extraction logic that handles UI inconsistencies across vendors * Develop robust error handling and exception management architecture, including structured exception queues, retry logic, alerting, and human-in-the-loop escalation workflows * Build data validation and reconciliation layers that verify the accuracy of data transferred between systems, preventing downstream issues like patient mismatches and documentation errors * Partner with operations, engineering, and external partners to gather requirements, understand system stability needs, and plan for solution nuances. * Document all workflows, decision logic, edge cases, and process maps with the explicit goal of creating the foundation for future agentic AI automation THE TOP 5 THINGS WE WANT YOU TO ACHIEVE IN YOUR FIRST YEAR ARE 1. Live integrations running reliably across a significant portion of our providers, with measurable reduction in manual data entry 2. A scalable, templatized bot architecture is in place that enables new integrations to be deployed in days, not weeks 3. Exception handling and monitoring infrastructure that maintains 99%+ data accuracy between external systems and Scan.com’s product, with clear escalation paths for failures 4. Comprehensive documentation of every integrated workflow, decision tree, and edge case, creating a ready-made knowledge base for the transition to agentic AI automation 5. A clear technical roadmap, built in partnership with the CPO and CTO, for evolving from a deterministic solution to intelligent automation as the company scales WHAT YOU MIGHT BRING TO THE TABLE: You don’t need to tick all the boxes to apply for this role. Whether it’s your first role or your fifth role, we believe everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value: * Production experience with platforms such as UiPath, Automation Anywhere, or Power Automate. * Proficiency in Python or similar languages for scripting, data transformation, and extending workflows beyond what native rolling supports. * An API-first mindset paired with pragmatism: you default to HL7, FHIR, or direct API integration where available, but know when and how to fall back to UI automation * Hands-on familiarity with navigating healthcare platforms, with an understanding of how appointment scheduling data is structured and surfaced across different vendor UIs * Strong skills in data extraction from unstructured or inconsistent user interfaces, including building resilient selectors that survive updates. * A track record of designing robust error handling and exception management systems, including retry logic, alerting, and structured escalation workflows rather than automations that silently fail * Experience building data validation and reconciliation processes that confirm accuracy across systems * Strong documentation habits and a mindset oriented toward building for handoff, understanding that your work today creates the foundation for agentic AI automation tomorrow * A testing mindset applied to automation: you write tests for your automations, and validate outputs systematically, and don't consider a workflow done until failure modes are covered * Experience managing automation portfolios across dozens or hundreds of target systems, thinking in templatized architectures rather than one-off builds * Comfort navigating stakeholder relationships to secure system access and technical cooperation from external partners HOW WE WILL INTERVIEW YOU: We keep our interview process short and sweet, and we’re a nimble team that can progress at pace. Here are the stages you can expect, but we might switch up the order of each step depending on team availability: * Introductory video call with our Senior Talent Partner, approximately 30 minutes. * Video call with a software engineer on the team, approximately 60 minutes. This will be a live assessment of your technical skill. * Assessment stage, which may be a take-home exercise, in-person session, or a combination of the two.This will be cross functional in nature, and will assess your systems design skills along with your ability to evolve a feature with your future teammates. We will be mindful of your time. * Final round with our Chief Technology Officer and Chief Product Officer. This round will assess alignment with our company values. * Offer! BENEFITS: We go beyond the basics with our benefits package. Here’s what you can expect from us: • Salary range: TBD • 401k • Healthcare, Vision and Dental • All the equipment needed for you to do your role effectively • Flexible working • Remote or hybrid working options • Personal Development budgets • 18 days PTO plus public holidays • 10 paid sick days • Inclusive policies designed by our team, for our team Diversity at SCAN.COM Scan.com is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees, and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences. We are opposed to all forms of unlawful treatment and discrimination. Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel respected and able to bring their best selves to work.

Scan.com

We’re Scan.com, the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day. We're doing diagnostics differently, with solutions tailored to both patients and providers, all backed by our technology and world-class customer operations team. Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians, attorneys, and providers. We're looking for a Software Engineer, Fulfillment at an exciting time. We've successfully launched multiple platforms and products, raised over $100M in VC funding, reached profitability, and have a growth trajectory of over 100% YoY. WHAT YOU WILL BE GETTING INVOLVED IN: Scan.com's Fulfillment product is the company's core engine. We use an internal portal that manages the entire patient lifecycle, from referral receipt to radiology reports sent. With it, we are able to schedule patients, assess patient preauthorization, handle medical forms, send notifications, route images and reports, generate invoices & claims — all connected to hundreds of imaging centers and health systems operating disparate, often decades-old systems. As a Software Engineer, Fulfillment, you will architect and build the systems that make these workflows robust, automated, and efficient. This problem area requires genuine passion for scaling operational workflows, working collaboratively with internal operations teams, and the discipline to understand the ins and outs of high-throughput workflows. The reality is that we help hundreds of patients get imaging done every day, and our team is passionate about making sure folks get their care with little to no friction. As a scale-up business, you can expect your role to develop over time. Here are some of the types of things you could be getting involved in: * Design and implement patient intake workflows. This includes finishing medical forms, scheduling appointments, and receiving relevant reminders. * Architect a monitoring system of patients in their journey at scale for operations leadership. * Develop delightful, efficient dashboards for scheduling, legal operations, and patient services team members. * Own the automation layer for the operations team: automatic referral ingestion, automatic task assignment, AI voice reminder calls, and dashboards that surface issues to operational leads before they affect patient service expectations. THE TOP 5 THINGS WE WANT YOU TO ACHIEVE IN YOUR FIRST YEAR: 1. Deep domain ownership. Within 60 days, you have a complete mental model of our patient journey — every status, every trigger for status change, every role and their tasks, etc. 2. Resilience uplift. You have identified and remediated the most critical workflows for our internal products. There is a measurable reduction in workflow-related operational escalations. 3. Simplicity by design. You have designed or materially evolved our workflows such that a new operations team member can start working with little to no training. 4. Turnaround time reduction. Your work has significantly improved our end-to-end turnaround times for scheduling patients and returning reports to referring providers. 5. AI-enabled scale. You have shipped improvements that drastically reduce the time each operational team member spends serving patients. WHAT YOU MIGHT BRING TO THE TABLE: You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth, we believe everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value: * Proven ability to integrate with legacy systems that were not designed for modern interoperability. For example, aging RIS platforms in radiology, core banking systems in fintech, or equivalent legacy infrastructure in another vertical. The underlying pattern of bridging old and new matters more than the specific domain. * Experience with shipping complex internal operations dashboards and creating delightful experiences. * Proficiency in backend development within modern web stacks—particularly Ruby (e.g., Rails) with an emphasis on building reliable, scalable services and maintaining architectural rigor over specific language choice. * Familiarity with RESTful API integration patterns, including schema versioning, backward compatibility, and API contract management * Strong operational instincts: you instrument what you build, you think about failure modes before they happen, and you treat on-call escalations as a signal about systemic gaps * Experience in healthcare is a plus, but not required. We care far more about your engineering depth and legacy system fluency than your industry background HOW WE WILL INTERVIEW YOU: We keep our interview process short and sweet, and we're a nimble team that can progress at pace. Here are the stages you can expect, but we might switch up the order depending on team availability: * Introductory video call with our Senior Talent Partner, approximately 30 minutes. * Video call with a software engineer on the team, approximately 60 minutes. This will be a live assessment of your technical skill. * Assessment stage, which may be a take-home exercise, in-person session, or a combination of the two.This will be cross functional in nature, and will assess your systems design skills along with your ability to evolve a feature with your future teammates. We will be mindful of your time. * Final round with our Chief Technology Officer and Chief Product Officer. This round will assess alignment with our company values. * Offer! BENEFITS: We go beyond the basics with our benefits package. Here's what you can expect from us: * Salary range of $170,000 - $220,000 * 401k * Healthcare, Vision, and Dental * All equipment needed to do your role effectively * Flexible and remote/hybrid working options * Personal development budgets * 18 days PTO plus public holidays * 10 paid sick days * Inclusive policies designed by our team, for our team Diversity at SCAN.COM Scan.com is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees, and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences. We are opposed to all forms of unlawful treatment and discrimination. Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel respected and able to bring their best selves to work.