Customer Success Manager

myTomorrows

About myTomorrows  myTomorrows is a global health tech company dedicated to breaking down barriers for patients seeking treatment options.    We strive to enable earlier and better treatment access by bridging the gap between those searching for possible options, and the companies who develop them. We work closely with patients, healthcare professionals, trial sites, patient advocacy groups, and BioPharma – connecting key stakeholders in the drug development ecosystem.    We’ve developed a cutting-edge AI-powered technology platform that simplifies and streamlines access to drugs in development. To support our users and clients, we have a range of industry-expert specialized teams ready to help. Our services include clinical trial patient recruitment, Expanded Access Program management and Real-World Data collection.    With a global footprint spanning 134 countries, to date we’ve supported over 17,000 patients, 3,000 physicians and 350 sites, earning the trust of 60+ BioPharma companies. In October 2025, we closed a €25M investment with Avego Healthcare Capital to fuel our global ambitions and scale the business.   Join us in shaping the future of treatment access - making tomorrow’s therapies accessible for people who need them today.  The opportunity As a Product Marketing Manager at myTomorrows, you will define how our products are positioned, understood, adopted, and embedded into real-world clinical and research workflows across the global healthcare ecosystem. Your focus is on product positioning, adoption, and real-world clarity, translating complex product capabilities into clear, real-world value for key stakeholders You will sit at the intersection of Product, Commercial, and Medical, bringing customer and user insight into how our solutions are positioned, communicated, and adopted by key stakeholders. What you'll do in this role * Own the Product Narrative: Shape and refine the end-to-end narrative across clinical trials and Expanded Access, clearly differentiating myTomorrows from legacy databases and lead-gen platforms. * Drive Adoption: Translate physician workflows and trial site needs into scalable messaging frameworks that remove friction and increase user engagement. * Bridge the Gap: Act as the voice of the market; synthesize insights from sites, physicians, and sponsors to feed actionable requirements back into the Product team. * Enable Teams: Build product-native enablement assets (narratives, workflow diagrams, value frameworks) to empower Commercial, Medical, and Growth teams. * Lead Product Launches: Own product readiness for new features and launches, ensuring internal alignment on messaging and use-case clarity. What you bring to the table * Must-Have Requirement: Deep, proven experience within the BioPharma, Clinical Trials, or Expanded Access (EAP) ecosystem. Understanding the complex regulatory, operational, and protocol-driven constraints of this industry is essential for this role. * Experience: 4–6 years in Product Marketing or Product Strategy within HealthTech, digital health, or biopharma. * Storytelling & Structure: Exceptional structured thinking with the ability to map complex product capabilities to real-world user outcomes. * Execution: Relentless ownership and follow-through—you take accountability for outcomes, not just outputs. * Cross-Functional Agility: Comfortable navigating 0-to-1 environments and collaborating closely with Product, Commercial, and Medical stakeholders. * User Empathy: Deep understanding of the distinct workflows and pain points of trial sites, rare disease ecosystems, and pharma teams. What success looks like in 6 months * One Unified Story: A clear, jargon-free product narrative that the Commercial and Medical teams can pitch confidently in under 60 seconds. * Data-Driven Impact: Improved referral-to-enrollment conversion driven by clearer workflow communication and localized messaging. * Feedback Loop: An established, fast-paced insight loop between users and the product team, replacing internal assumptions with real-world clinical realities. What we offer * Impactful work that helps patients gain access to potentially lifesaving treatments. * International work environment, scale-up energy, and a flat organizational structure encouraging creativity and accountability. * Competitive salary, annual performance bonus, and an Employee Stock Option Plan. * Great career development opportunities in a fast-growing company. * Learning and development budget alongside internal knowledge sharing sessions. * Attractive pension plan, full premium covered by myTomorrows. * Hybrid working model. * Policies to support working parents. * Healthy lunch at the thriving Amsterdam office. * Unlimited access to professional guidance by certified psychologists via OpenUp. * Enjoy monthly events hosted by our vibrant Culture Club as well as an annual 'myTomorrowland' company-wide celebration! Equal opportunities myTomorrows is an Equal Opportunity Employer and, beyond upholding discrimination-free practices, we are committed to cultivating a workplace where difference and diversity are protected and celebrated. The best work comes from our best selves, and we go to great lengths in supporting our team members to be just that.

Våning 18 AB

Som Customer Success Manager ansvarar du för att utveckla och vårda våra befintliga kundrelationer. Ditt fokus ligger på att säkerställa att kunderna upplever tydligt värde av våra tjänster och väljer att fortsätta samarbeta med oss över tid. Du blir en viktig del av kundresan – från onboarding och uppstart till löpande uppföljning, rådgivning och affärsutveckling. Du tar över och förvaltar en betydande del av bolagets befintliga kundstock, vilket innebär att du arbetar med etablerade relationer och får en central roll i att utveckla samarbetena vidare, öka kundnöjdheten, stärka förnyelsegraden och skapa långsiktigt värde för både kunden och Våning 18. Arbetsuppgifter Bygga och utveckla långsiktiga kundrelationer Säkerställa att kunderna upplever tydligt värde av vårt samarbete Arbeta proaktivt med uppföljning, rådgivning och kundutveckling Identifiera möjligheter till merförsäljning där det skapar affärsnytta för kunden Ansvara för att öka kundnöjdhet och förnyelsegrad Samarbeta nära säljare, tekniker och projektledare för att skapa bästa möjliga kundupplevelse Vi söker dig som Erfarenhet av kundrelationer, försäljning eller affärsutveckling Duktig på att bygga förtroende och skapa långsiktiga relationer Affärsmässigt tänk och förmåga att se möjligheter att utveckla kunder Självgående, strukturerad och lösningsorienterad Trivs med att arbeta mot tydliga mål och nyckeltal Uttrycker dig väl på svenska i tal och skrift Meriterande Erfarenhet från digital marknadsföring, SEO, Google Ads eller Paid Social värderas högt för denna roll

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM Stripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company. WHAT YOU’LL DO You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user’s internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder.  RESPONSIBILITIES * Lead the post-sale engagement, retention, and growth of your customers, partnering closely with the Account Executive * Support expansion of your accounts - identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team * Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team * Evangelize Stripe customer success stories and customer success systems and processes * Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status * Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry * Aligned with the account team, perform business reviews to align on business priorities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities.  * Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience * Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction WHO YOU ARE We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 8+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product * Strong analytical skills and operating rigor * Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders * History of success as a consultant, pre-sales, technical account management, or equivalent * Experience building comprehensive account plans * Proven track record of achieving targets and goals, preferably in a sales setting * Track record of managing large, complex projects and/or programs * Experience handling difficult customers or situations and can demonstrate resolutions * Must work within a team environment with sales and services peers * Ability to navigate data and people to find answers * A strong understanding of our business and products, and an ability to research/self-starter PREFERRED QUALIFICATIONS * Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses * Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions * Willingness to tackle things on your own * A capability to work well with a wide range of people, both internally and externally * The motivation and flexibility to work well in a high-growth environment where things change quickly