Product Marketing Manager

Altura

We're Altura, an ambitious AI SaaS startup built for the teams who run complex tenders! We help organisations win large, multi-stakeholder tenders and RFPs. Altura turns bid management from a tactical bottleneck into a strategic capability, so commercial teams can pursue the right deals faster, respond with confidence, and compound the knowledge they build with every bid. Our platform runs on AI workflows purpose-built for bid management, paired with in-platform collaboration and enterprise-grade foundations. We're building the category, not catching up to it. With fresh funding, big ambitions, and a fast-growing team, we're just getting started. If you value innovation, thrive in collaboration, and want to make real impact, we'd love to have you on board. Let's work together! TL;DR Customer Success Manager We're looking for a hands-on Customer Success Manager to join our growing CS team. This is a role for someone who loves the practical side of customer success: getting customers live, building workflows that actually work, and making sure the foundation is solid before moving on to the next challenge. You'll own the full onboarding and implementation journey for new customers, from technical setup to first adoption milestones. Once customers are up and running, you'll continue to manage a portfolio of accounts end-to-end, being their go-to contact, understanding their processes, and collaborating with our product and bid teams to keep improving what we build for them. You'll work closely with our senior CSMs, so you won't be going it alone, but you'll be expected to take real ownership from day one. Altura is launching a new platform with an improved technical foundation and exciting new features. You'll play a key role in migrating existing customers, ensuring smooth adoption, and feeding insights back to the product team. If you're eager to grow into a strategic CS role and want to build that foundation the right way, this is your opportunity! RESPONSIBILITIES * Onboarding: provision new customers with an account, help customize the platform to their data and workflows, and train end users to successfully transform their way of working. * Customer Engagement: Build and maintain strong relationships with our customers, acting as the main point of contact after the sales handover. * Customer Advocacy: Promote customer satisfaction through proactive support and problem-solving, with a focus on maximising customer value and success. * Help build the playbook: Experiment, use AI tools, and work closely with the Customer Success and Sales teams to improve our process and help prepare our ways of working for the next level of scale. * Product Knowledge: Develop deep knowledge of our products and stay up to date with improvements to communicate value effectively. * Feedback Loop: Serve as a bridge for customer feedback and share insights with the product development team to drive continuous improvement. QUALIFICATIONS * At least 2 years of experience in Customer Success, Implementation, Bid Management, or another commercial role. * Familiarity with bid/tender processes — either through direct experience or eagerness to learn. * Strong project management skills and the ability to manage multiple stakeholders and accounts simultaneously. * Excellent communication and interpersonal skills in both Dutch and English. * Able to translate customer needs and processes into practical, actionable solutions. * Comfortable working cross-functionally with technical and commercial teams. * AI-savvy and eager to leverage AI tools to improve workflows and customer outcomes. * Ambitious to learn and grow, with a hands-on, execution-focused mindset.   NICE TO HAVE * A Bachelor's degree in Business, Marketing, or a related field. * Experience with onboarding or implementation processes. * Familiarity with building or improving customer-facing workflows. YOU SHOULD APPLY IF: * You thrive in high-impact roles. If you enjoy building scalable processes and seeing the tangible results of your work, this role is for you. * You take ownership. At Altura, you’ll have the freedom to make key decisions, lead projects, and try new ideas. If you excel in creative, self-directed environments — we want to hear from you! * You’re passionate about innovation. We tackle unique challenges every day. If you’re excited about solving relevant, real-world problems, you’ll fit right in. * Don't tick every box? No problem, if you're driven, eager to learn, and ready to grow, we want to hear from you! The one requirement we can't move on: Dutch language skills.   YOU SHOULDN’T APPLY IF: * You prefer strictly defined roles. Roles at Altura are dynamic and require flexibility, wearing multiple hats, and a strategic mindset to make an impact. * You need a lot of guidance. Success at Altura requires initiative and solving problems without constant direction. If you prefer clearly mapped processes and detailed guidance, this might not be the right fit. * You’re afraid to make mistakes. We believe in learning through experimentation. If you’re hesitant to take risks or test new ideas, this may not be the place for you. PERKS * Work: Join an AI-powered SaaS startup scaling into a scale-up. * Time: 40 hours per week ⏱️ * Compensation: Competitive salary and Virtual Stock Units (VSUs). * Time Off: 26 vacation days 🏖️ * Tech: Access to all tools and tech stack you need 🛠️ * Flexibility: We typically work from the office three days per week, but you’re free to choose how and where you work best. Prefer Friday afternoons off and catching up on Sunday? No problem — as long as the results are there, we trust you to manage your time 🔄 * Fun: Race around the go-kart track or beat your teammates at bowling during team events — no pressure to join, but always welcome 🏎️ * Development: Budget for courses and learning of your choice * MacBook: 💻 * Hybrid model: Work from our Amsterdam office 3 days a week 🏫 HIRING PROCESS 1. Intro Call – Our Talent Acquisition Lead will contact you for an initial call if your experience aligns with the role. Ask anything! 2. Hiring Manager Interview – You’ll discuss the role and your experience with the Hiring Manager. 3. Case Study – You’ll prepare and present a case study to our CS and Sales teams. 4. Peer to Peer Chat – You'll have a 1:1 with a Sr. CSM from the team. 5. Final Interview – You’ll have a closing conversation with Altura’s CEO.

myTomorrows

About myTomorrows  myTomorrows is a global health tech company dedicated to breaking down barriers for patients seeking treatment options.    We strive to enable earlier and better treatment access by bridging the gap between those searching for possible options, and the companies who develop them. We work closely with patients, healthcare professionals, trial sites, patient advocacy groups, and BioPharma – connecting key stakeholders in the drug development ecosystem.    We’ve developed a cutting-edge AI-powered technology platform that simplifies and streamlines access to drugs in development. To support our users and clients, we have a range of industry-expert specialized teams ready to help. Our services include clinical trial patient recruitment, Expanded Access Program management and Real-World Data collection.    With a global footprint spanning 134 countries, to date we’ve supported over 17,000 patients, 3,000 physicians and 350 sites, earning the trust of 60+ BioPharma companies. In October 2025, we closed a €25M investment with Avego Healthcare Capital to fuel our global ambitions and scale the business.   Join us in shaping the future of treatment access - making tomorrow’s therapies accessible for people who need them today.  THE OPPORTUNITY: APPLIED AI ENGINEER As Applied AI Engineer at myTomorrows, you will help us become more AI-native in how we work, build, and deliver value to patients, physicians, trial sites and (bio-)pharma partners. Your primary focus is internal: the teams, workflows, and operational processes inside myTomorrows. This is not a pure research role, and it is not a “prompt engineer” role. You are an experienced software engineer who knows how to build reliable systems, and who is experienced with the possibilities created by LLMs, agents, AI-assisted coding, retrieval, workflow automation, and internal tooling. You will work as part of our AI Acceleration initiative: a small, high-leverage team focused on safely applying AI across the organization. You embed with internal teams, e.g. Operations, Regulatory, Commercial, Marketing, to find the highest-leverage points of intervention, build production-ready solutions, and leave behind systems that teams can own and operate without you. A key part of the role is not just building things yourself, but helping myTomorrows learn how to build with AI. You will help define reusable patterns, guardrails, evaluation approaches, and engineering practices so that AI-assisted work becomes reliable, secure, maintainable, and scalable. Given that most of our team is located in the Netherlands, we only consider candidates for this position who live within commuting distance of our office in Amsterdam. HOW YOU WORK Each engagement follows the model of a “Forward Deployed Engineer”: Insertion. When you start a mission, you sit with the people who do the actual work: not the people who manage them. You watch, you ask questions, and you map what's really happening: the tools, the manual steps, the tribal knowledge, the workarounds that nobody questions anymore. Your first deliverable is not code. It is a situational awareness map. Discovery. From that map, you identify the highest-leverage intervention point: not the most technically interesting problem, but the one that, if solved, would make the most visible difference to the most people in the shortest time. Delivery. You build production-capable solutions on real data with measurable success criteria defined upfront. You identify an internal champion in week one who will own the system after you leave, and you embed them in the work from the start. Handoff. You leave behind a running system, not a prototype. You leave behind an eval framework and runbook so the system doesn't rot. And you leave behind an AI substrate — connectors, pipelines, and workflow patterns — that makes the next mission faster. WHAT YOU’LL DO IN THIS ROLE * Build production-capable AI-enabled internal tools, workflow automations, agents, and integrations that solve real business problems by embedding with internal teams. * Use modern LLM capabilities such as structured outputs, tool calling, retrieval-augmented generation, agentic workflows, prompt/context engineering and creating evals. * Help teams translate ambiguous business problems into clear, testable, AI-assisted delivery plans. * Build backend services, APIs, integrations, and internal applications using modern software engineering practices. * Work closely with Product, Engineering, QA, DevOps, Data, Legal, Privacy, and Security to ensure AI-built software is safe, secure, observable, and maintainable. * Design and implement evaluation approaches for AI systems, including test sets, human review loops, quality criteria, failure mode analysis, and monitoring. * Create reusable playbooks, templates, prompts, Skills, MCPs and examples that help other teams adopt AI effectively. * Help assess whether a solution should remain a lightweight internal tool, be transferred to a business owner, be hardened by Product & Engineering, or be stopped. * Stay up to date with the rapidly evolving AI engineering landscape and translate relevant developments into practical opportunities for myTomorrows. WHAT YOU BRING TO THE TABLE * 3+ years of professional software engineering experience, ideally in a product, platform, backend, fullstack, startup, or scale-up environment. * Strong software engineering fundamentals. You have built and maintained real systems before (and before vibe-coding was thing), and you know that shipping reliable software is about more than generating code. * Experience with backend development, ideally with Python and modern API development. * Experience with relational databases such as MySQL, PostgreSQL, or Oracle. * Experience with cloud platforms such as AWS, Azure, or GCP. * Strong understanding of testing, code review, observability, security, documentation, and maintainability. * Hands-on experience with the modern essentials of AI agents, agentic engineering and AI coding tools: LLM APIs, agents, RAG, MCPs, Skills, workflow automation and AI-enabled product development. * Ability to work independently in ambiguous environments, while communicating clearly with technical and non-technical stakeholders. * Strong product sense: you care about solving the actual problem, not just using the newest tool. * A pragmatic startup mentality: you can move fast, make sensible trade-offs, and know when to prototype, when to harden, and when to stop. * Excellent English communication skills. NICE TO HAVE * Experience with FastAPI, Pydantic, SQLAlchemy, uv, ruff, pre-commit, GitHub Actions, or similar tools. * Experience with AWS-native architectures, infrastructure as code, Terraform, serverless, Kubernetes, or cloud-native platform work. * Experience with frontend development, especially Angular, React, TypeScript, or fullstack personal projects. * Experience building internal tools, developer tools, workflow automation, or operations tooling. * Experience with AI evaluation frameworks, model monitoring, prompt/version management, or human-in-the-loop review systems. * Experience with healthcare, pharma, clinical research, regulated environments, privacy-sensitive data, or compliance-heavy workflows. * Experience with tools such as Claude Code, Codex, Cursor, GitHub Copilot, LangChain/LangGraph, LlamaIndex, n8n, or similar AI/workflow platforms. WHAT SUCCESS IN THE FIRST 6 MONTHS LOOKS LIKE * You have built trust with Product, Engineering, DevOps, Data, and business stakeholders by delivering useful AI-enabled solutions without creating unmanaged technical debt. * You have delivered 2-3 high-impact AI Acceleration missions, such as an internal tool, workflow automation, agentic engineering improvement, or AI-assisted product delivery pilot. * You have shipped production-capable software with clear ownership, tests, documentation, observability, and security considerations. * You have created reusable templates, prompts, scripts, or examples that other teams can use. * You have helped teams understand where AI is genuinely useful, where it is not ready yet, and what guardrails are needed. * You have contributed to a culture where AI-assisted engineering is judged by objective production outcomes: correctness, security, maintainability, observability, and business value. CURRENT TECH STACK We are fully cloud-native, leveraging AWS and adopting a lean, API-first product development approach driven by modern cloud technologies and thoughtful design practices. Our current Backend Engineer posting describes a stack including Python, FastAPI, Pydantic, SQLAlchemy, MySQL/PostgreSQL, Angular, GitHub Actions, Renovate, ruff, uv, pre-commit, Docker, Docker Compose, Kubernetes, Terraform, DynamoDB, and Neo4j. As Applied AI Engineer focused on internal use cases, you will often work in lighter-weight stacks like scripts, Skills, MCPs, APIs, workflow tools, internal dashboards rather than full product infrastructure. Familiarity with the product stack is useful context, but your day-to-day tooling will be shaped by the mission. WHAT WE OFFER * Impactful work that helps patients gain access to potentially lifesaving treatments. * A unique opportunity to help define how a HealthTech scale-up becomes AI-native. * International work environment, scale-up energy, and a flat organizational structure that encourages creativity and accountability. * Competitive salary, annual performance bonus, and an Employee Stock Option Plan. * Great career development opportunities in a fast-growing company. * Learning and development budget alongside internal knowledge-sharing sessions. * Attractive pension plan, full premium covered by myTomorrows. * Hybrid working model. * Policies to support working parents. * Healthy lunch at the thriving Amsterdam office. * Unlimited access to professional guidance by certified psychologists via OpenUp. * Monthly events hosted by our vibrant Culture Club as well as an annual myTomorrowland company-wide celebration. Equal opportunities myTomorrows is an Equal Opportunity Employer and, beyond upholding discrimination-free practices, we are committed to cultivating a workplace where difference and diversity are protected and celebrated. The best work comes from our best selves, and we go to great lengths in supporting our team members to be just that.

myTomorrows

About myTomorrows  myTomorrows is a global health tech company dedicated to breaking down barriers for patients seeking treatment options.    We strive to enable earlier and better treatment access by bridging the gap between those searching for possible options, and the companies who develop them. We work closely with patients, healthcare professionals, trial sites, patient advocacy groups, and BioPharma – connecting key stakeholders in the drug development ecosystem.    We’ve developed a cutting-edge AI-powered technology platform that simplifies and streamlines access to drugs in development. To support our users and clients, we have a range of industry-expert specialized teams ready to help. Our services include clinical trial patient recruitment, Expanded Access Program management and Real-World Data collection.    With a global footprint spanning 134 countries, to date we’ve supported over 17,000 patients, 3,000 physicians and 350 sites, earning the trust of 60+ BioPharma companies. In October 2025, we closed a €25M investment with Avego Healthcare Capital to fuel our global ambitions and scale the business.   Join us in shaping the future of treatment access - making tomorrow’s therapies accessible for people who need them today.  THE MISSION Every day, patients, physicians, and pharma companies navigate a fragmented, slow, and complex healthcare ecosystem to find pre-approval treatments. At myTomorrows, we are building the global infrastructure to solve this. Our mission is clear: to enable earlier and better access to all possible treatment options for patients who cannot afford to wait. Operating across 134+ countries, we’ve supported over 18,000 patients and 3,000+ physicians. In October 2025, we closed a €25 million growth investment from Avego Healthcare Capital. This capital is our launchpad to turn our core platform into an intelligent access orchestration layer, deepening our AI capabilities, expanding global reach, and scaling our technology architecture. As our Chief Product & Technology Officer (CPTO), based at our Amsterdam headquarters, you will be a central member of the leadership team and a close strategic partner to the CEO. You will not just oversee a department; you will lead myTomorrows through its next chapter of technological maturity, platform scaling, and product-driven value creation. THE LEADERSHIP & PRODUCT CHALLENGES WAITING FOR YOU You will be the primary owner of our product strategy, driving what we build and why. In close collaboration with the CEO & commercial and operational leadership, you will further translate our mission into a clear product vision, grounded in market needs and competitive differentiation. As CPTO, you will step into the trenches to tackle four defining challenges: * Driving market positioning & product strategy: You will be the primary owner of our product strategy, driving what we build and why. In collaboration with Commercial, Strategy, and the CEO you will further translate our mission into a clear product vision, grounded in market needs and competitive differentiation, to position us as the global infrastructure layer connecting all stakeholders in a highly regulated, fragmented global market. * Evolving from Tooling to an AI Layer: You will own our AI and data strategy. You will ensure machine learning, NLP, and LLMs are deeply embedded into patient identification, trial matching, and real-world data (RWD) workflows, turning manual operations into automated, defensible product advantages. * Building a Culture of Velocity: "Shipping fast and shipping well" is our non-negotiable standard. You will design a product operating model optimized for speed: short cycles, fast decisions, high deployment frequency (CI/CD), and the engineering discipline to cut scope rather than slip dates. * Architecting for Global Scale & Governance: You will scale a cloud-native platform that handles highly sensitive healthcare data globally. You'll mature our infrastructure (transitioning to Kubernetes and Terraform), while ensuring strict compliance with international frameworks like GDPR and US health data regulations. * Being a Commercial & Investor Partner: You will serve as a trusted product & technology representative, to our Supervisory Board, and BioPharma clients. You'll collaborate closely with commercial to ensure the product roadmaps allows for commercial success. WHAT YOU BRING TO THE TABLE Experience & Technical Depth * Proven Executive Leadership: You have experience as a CPTO, CPO, or CTO (or a high-impact VP role) within a high-growth, ideally in HealthTech, life sciences, or SaaS-enabled services * AI & Data Product Maturation: You have hands-on experience scaling AI-powered products, embedding machine learning or NLP into production workflows, and working with complex data landscapes. * Engineering Credibility: You can speak the language of our stack. While you won’t be coding daily, you understand Python, FastAPI, AWS cloud-native setups and have an active interest in knowledge graphs (Neo4j/Memgraph) and modern database structures (SQL & NoSQL). * Regulated Sector Navigation: Exposure to compliance-intensive environments, healthcare data standards (HL7, FHIR), and privacy frameworks is highly preferred. * Human-in-the-Loop Savviness: Experience building software that seamlessly connects digital automation with operational, human-led service workflows is a massive plus. Leadership Style & Cultural Fit You represent the company-wide strategy within Product and Engineering, and effectively cascade it into context understanding, clear priorities and a compelling narrative that drives alignment, buy-in, and sustained engagement. Further you are; * A Builder at Heart: You are visionary yet grounded. You are energized by creating and scaling, and you are comfortable reviewing architecture, writing a brief, or unblocking a team when needed. * Value-Led & User-Centric: You are deeply curious about user needs, willing to challenge internal assumptions, and measure success through outcome-based metrics. * Low Ego, High Accountability: You establish clear standards and empower teams to own their commitments. You proactively identify and remove roadblocks to keep momentum high, ensuring we continuously deliver value. * A strategic connector: You represent the company-wide strategy within Product and Engineering, and effectively cascade it into context understanding, clear priorities and a compelling narrative that drives alignment, buy-in, and sustained engagement. Please note: This is a hybrid role, combining flexible home-office days with regular days at our Amsterdam headquarters. Because we value face-to-face collaboration during the week, we are looking for candidates who already live within commuting distance. Please keep in mind that we cannot provide fully remote options. THE TECHNOLOGY PLATFORM TODAY You will inherit a clean, cloud-native foundation with meaningful AI components already in development: * Backend: Python, FastAPI, deployed primarily as AWS Lambda functions (currently transitioning to Kubernetes-managed services). * Frontend: Angular web front-end. * Data Architecture: AWS RDS (SQL), AWS DynamoDB (NoSQL), and rapidly expanding capabilities in Knowledge Graphs (Neo4j / Memgraph). * AI/ML: In-house human-in-the-loop machine learning utilizing LLMs and NLP techniques for patient matching * Tooling: GitHub Actions, Terraform, Renovate, ruff, Poetry. WHAT 12–18 MONTHS OF SUCCESS LOOKS LIKE When you look back at your first year and a half, you will have successfully: * Delivered a high-impact and high-value product and technology roadmap aligned with our commercial targets and investor commitments. * Materially advanced our AI-driven features, showing clear improvements in automated trial matching and platform intelligence. * Raised deployment frequency and delivery predictability across product and engineering teams. * Advanced our architecture to seamlessly handle multi-language, multi-jurisdiction requirements for international expansion. * Further built an ironclad data privacy, cybersecurity, and AI governance framework ready for increasing regulatory scrutiny. WHAT WE OFFER * A Seat at the Table: Autonomy to define the technology future of a category-defining company with deep strategic relevance. * Stability + Speed: The financial backing of a leading fund paired with the agility, flat structure, and creativity of a global scale-up. * Comprehensive Executive Benefits: Competitive base salary, performance-driven annual bonus, and a substantial Employee Stock Option Plan (ESOP). * Well-being & Development: Attractive pension plan (full premium covered by myTomorrows), a dedicated personal learning budget, and unlimited mental health support via OpenUp. * Our Amsterdam Culture: Healthy lunches at our thriving headquarters, a hybrid working model, policies supporting working parents, and legendary events hosted by our Culture Club (including our annual 'myTomorrowland' celebration). Equal opportunities myTomorrows is an Equal Opportunity Employer and, beyond upholding discrimination-free practices, we are committed to cultivating a workplace where difference and diversity are protected and celebrated. The best work comes from our best selves, and we go to great lengths in supporting our team members to be just that.