Customer Support Agent

Flatpay

ABOUT THE JOB Flatpay is one of the fastest-growing fintech companies in Europe. In just over three years, we’ve grown into a team of more than 1,500 colleagues, active across Denmark, Finland, Italy, Germany, France, the United Kingdom, and since January also in the Netherlands.  Our mission is clear and powerful: to make card payments fair, transparent, and stress-free for small and medium-sized businesses. No complicated pricing, no hidden fees, no surprises - just one flat rate for all cards. Employment type: Full-time Location: Amsterdam - onsite 5 days per week WHAT YOU'LL DO Responsibilities * Coordinate and support the installation of Flatpay payment terminals for new merchants over the phone. You will manage the installation process from scheduling to delivery, ensuring a smooth onboarding experience for our customers. * Provide remote support to merchants during installations. You will guide customers step by step over the phone to ensure terminals are installed correctly and ready to accept payments. * Prepare and manage installation logistics. This includes configuring devices, coordinating shipments, and ensuring merchants receive the correct hardware on time. * Comfortable handling and moving boxes of payment terminals and equipment as part of shipping and installation preparation. * Act as a key point of contact during the onboarding process. You will communicate with merchants and internal teams to ensure installations are completed quickly and without friction. * Work closely with internal teams including Sales, Operations, and Technical Support to coordinate installations and resolve issues when they arise. * Document installation activities and ensure all systems are correctly set up and activated.  * Identify recurring issues or friction points during installations and flag them internally so processes can continuously improve. Skills & Attributes * Interest and understanding in technology and the ability to quickly understand new systems, tools, and hardware. * Excellent communication skills with the ability to guide customers clearly and confidently over the phone. * Highly organized and able to manage multiple installations and tasks at the same time. * Structured and solution oriented approach to problem solving. * Customer focused mindset with a strong motivation to deliver a smooth onboarding experience. * Comfortable working in a fast growing environment where priorities can evolve quickly. * Positive, hands on attitude and willingness to support the team wherever needed. WHO YOU ARE This role is perfect for you if: * you have some experience working with technical products, hardware installations, customer support, or onboarding roles is an advantage but not required. * you have experience in operations, logistics coordination, technical support, or customer facing roles is a plus. * a basic understanding of IT systems, payment terminals, or technical products is beneficial but not needed * are fluent in Dutch WHY FLATPAY? Massive opportunity: Join at launch stage and shape our success in the Dutch market. Uncapped earning potential: The more you sell, the more you earn. Fast-track career growth: We promote from within, and we move fast. Supportive culture: No politics, no bureaucracy – just good people building great things together. International environment: Be part of a diverse, ambitious team across 6+ countries.

Databricks

REQ ID: CSQ427R209 Databricks is redefining what organisations can achieve with data and AI. As the unified platform powering the world's most ambitious data-driven enterprises, we sit at the intersection of cloud migrations, AI transformation, and real-time intelligence and our customers challenge us every day to go further. As Manager, Forward Deployed Engineering, you will lead a high-performing team of Forward Deployed Engineers (FDEs) at the forefront of this transformation. Partnering with Databricks' most strategic enterprise customers, you will shape how leading organizations migrate to the lakehouse, build next-generation AI and GenAI systems, and unlock sustained business value from their data investments. As a people leader, you will build and scale a team that represents Databricks' highest standard of technical excellence and customer impact. Your team will partner with enterprises across industries to architect and deliver mission-critical solutions, from large-scale data migrations and legacy modernization programs to cutting-edge generative AI, MLOps, and AI agent deployments. You will set the bar for delivery quality, grow world-class talent, and drive the strategic governance framework that ensures every engagement is executed with precision and measurable impact. THE IMPACT YOU WILL HAVE: * Oversee regional performance targets including billable utilization, team growth, and hiring while championing delivery excellence and customer success across the FDE portfolio. * Partner with Account Executives, Engagement Managers, and Field Engineering leaders to position, scope, and deliver transformational Professional Services (PS) programs spanning data migrations, AI/ML platforms, and advanced analytics. * Establish best practices for project oversight, risk management, and quality standards that scale with a growing FDE practice, ensuring projects are delivered on time and to specification. * Synthesize field insights from your team’s engagements to provide direct feedback to Engineering and Product management, helping to guide the Databricks roadmap while driving the creation of reusable customer accelerators and frameworks. * Serve as the critical escalation point for high-stakes customer situations, leveraging deep technical credibility and leadership judgment to protect strategic relationships and drive rapid resolution. * Mentor Forward Deployed Engineers through structured career pathways, technical coaching, and a culture of innovation, mastery, and continuous growth. WHAT WE LOOK FOR: * 4+ years of people leadership experience managing high-performing technical delivery teams, solution architects, or professional services organizations with a proven track record of building excellence-driven cultures. * 5+ years of hands-on individual contributor experience as a technical solutions architect or data/AI engineer, providing the technical depth to coach and credibly support senior practitioners. * Demonstrated success leading large-scale data platform migrations and AI/ML programs within enterprise environments, across industries such as Manufacturing, Finance, Healthcare, Retail, Telco, or Energy. * Strong understanding of technical project delivery, including managing scope, timelines, statements of work (SOWs), and professional services delivery metrics. * Strong stakeholder management skills, with experience navigating complex, high-stakes customer environments and influencing at the C-suite level. * Familiarity with Databricks, Apache Spark™, MLflow, Delta Lake, or the modern data and AI ecosystem; hands-on experience with Databricks or a direct competitor is highly valued. * Ability to travel to customer sites and Databricks offices approximately 20% of the time. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

DEPT

This role is at the center of our Holding team in Amsterdam and Rotterdam. Our team is the driving force behind DEPT® composed of individuals who thrive on sales, business development, and fostering new opportunities. As part of our team, you'll be immersed in a diverse environment, collaborating with experts in Sales Operations, finance, hospitality, recruitment, People & Culture, and marketing. We're the commercially driven backbone of DEPT®, ensuring seamless operations and empowering Depsters to reach new heights. If you're hungry for success, eager to fuel business growth, and ready to embark on exciting ventures, join us! JOB PURPOSE Are you a passionate, curious, and driven student who is eager to understand how a global digital agency wins its biggest clients? Then look no further and join our EMEA Sales Operations & Growth team. As an intern, you will become the operational engine room of our growth team. You will learn how to qualify incoming leads, maintain a flawless CRM database, support outbound outreach campaigns, and assist the EMEA team with market research and event organization. Within DEPT®, we love own initiative, and this internship is designed to give you full visibility into lead generation, commercial excellence, and strategic business goals. Please note: To be eligible for this internship, you are strictly required to be living in the Netherlands and officially enrolled at a Dutch university for the entire duration of the placement. KEY RESPONSIBILITIES * Outbound Campaign Support: Assist the Outbound team in building targeted company hitlists and setting up regional outreach campaigns. * Inbound & Lead Management: Assist the Inbound team and act as the first line of support for incoming customer requests, learning how to conduct initial pre-qualification and ensure a smooth handover to the local sales teams. * CRM & Data Hygiene: Take ownership of data accuracy within Salesforce by updating dashboards, cleaning lead records, and helping to hold opportunity owners accountable for their data. * Market & Prospect Research: Conduct foundational research on prospective clients and industry trends to prepare the pitch teams for initial chemistry calls or meetings. WHAT WE ARE LOOKING FOR * You are currently studying for a Bachelor’s or Master’s degree (HBO/University) in Creative Business, Commercial Economics, Entrepreneurship, International Business, or a similar commercially-focused field. * You are available from September 2026 for 4 or 5 days a week, for a duration of 5–6 months. * Fluent in English (verbal and written) with strong communication and interpersonal skills; fluency in the Dutch language is considered a strong advantage; * Highly organized with great time management skills and the ability to stay structured in a fast-paced environment. * A proactive, result-oriented mindset with a confident, can-do attitude and a willingness to learn. * A great listener who is eager to identify both a client's needs and support their team members where needed. * An affinity for social media, digital advertising, technology, and the agency landscape. * Previous experience with Google Suite is required; initial exposure to CRMs like Salesforce (or similar databases) is a huge plus, though full training will be provided. * Is interested in getting to know a full range of communication techniques, including goal oriented calling, emailing, LinkedIn etc. to build engagement and achieve results; WE OFFER * DEPT® has been named a Great Place To Work in 2023 - in the Netherlands and has been a Certified B Corp® since 2021 -award winning in the best way possible. * Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together! * A monthly allowance of 450 euros + internet allowance. * Opportunities to develop your skills even further through training and certifications. * Everything to focus on your health: from free bootcamp to yoga lessons, mindfulness sessions, mental health services, serious discounts on sport memberships, healthy lunches at the office, and above all: a safe work environment. * Great fringe benefits; use of OV-bikes, an NS Business Card and many other goodies. WHO ARE WE?  We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.  Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.