Customer Support Specialist

Sr. Manager, AI Forward Deployed Engineering (AI-FDE) – EMEA

Databricks

REQ ID: CSQ427R198 Location: Amsterdam, Netherlands - Remote   MISSION The Forward Deployed AI Engineering (AI FDE) team is a highly specialized customer-facing AI team at Databricks. We deliver professional services (PS) engagements to help our customers build and productionize first of its kind AI applications with a focus on GenAI. We work cross-functionally to shape long-term strategic priorities and initiatives alongside AI/ML Product, Research, and Engineering. We are looking for a world-class leader to lead and grow our EMEA AI FDE team. In this role, you will lead customers on their AI/ML transformation with Databricks, push the boundaries of our product, recruit and develop top data scientists/machine learning engineers, and manage a portfolio of key EMEA accounts. You will report directly to the Head of EMEA AI FDE. This role can be remote in Europe, but the preference is for candidates to be near a major office location such as London, Amsterdam, Paris, or Munich. Candidates should expect to travel at least once a month. THE IMPACT YOU WILL HAVE: * Lead and scale a world-class AI/ML professional services team, including hiring, mentoring, and building a team structure to support long-term growth and execution at scale * Develop and expand executive relationships with EMEA customers and partners (including VP+, CIO/CDO-level stakeholders), acting as a trusted advisor during complex technical engagements and AI transformations * Align with Field Engineering and Sales Leaders to define joint strategies for strategic accounts and ensure strong delivery coordination across functions * Lead strategic AI PS initiatives, practice development, and standardized delivery processes; design scalable engagement models and reusable solutions for repeatability across the global team * Shape cross-functional collaboration by influencing Product, R&D, and GTM—ensuring voice-of-customer insights and delivery learnings help inform the product roadmap and GTM strategy * Own OKRs for AI-services led accounts, revenue, utilization, and public references * Represent Databricks as a thought leader in AI/ML WHAT WE LOOK FOR: * Extensive experience managing, hiring, and building a team of high-performing data scientists/ML engineers and leaders, with a track record of scaling organizations through developing scalable processes and cultivating leaders * Ability to scope, guide, and sell technical engagements, manage escalations, and ensure successful delivery in enterprise environments * Deep technical expertise in ML, GenAI, and data science, and curiosity to continue to stay up-to-date in this ever-changing field * Experience leading teams building cutting-edge production ML solutions in cloud environments (AWS, Azure, or GCP) * Proven success developing strategy with senior executive stakeholders to define program-level goals, align technical vision, and build trust throughout complex enterprise engagements * Demonstrated experience in cross-functional leadership roles, collaborating with Sales, Product, and GTM teams to drive business impact through AI/ML * “Company-first” mindset * Graduate degree in a quantitative discipline (Computer Science, Engineering, Statistics, Operations Research, etc.) or equivalent practical experience Preferred: * Experience in a customer-facing consulting or professional services leadership role * Experience working with Databricks About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Customer Support Agent

Flatpay

ABOUT THE JOB Flatpay is launching in the Netherlands in January 2026 - applications now open! The payments revolution is here.   Who we are   Flatpay is one of the fastest growing companies in Europe and was founded 3 years ago in Copenhagen with a simple mission; to take the stress out of card payments for small-medium businesses who want to focus on what they do best - running their business. But monthly hardware fees, a different rate for every card, extra costs on each transaction and confusing price increases have made payments stressful and time consuming.   That’s why we started Flatpay. * One low, flat rate across all cards * Free best in class card terminal *  No startup fees, no monthly fees & no hidden fees * Next working day payouts * 24/7 NL based customer support * 40,000+ happy merchants across Europe with a 4.7 Trustpilot rating & 50+ NPS We’re already more than 1,000 people across Denmark, Finland, Italy, Germany, France and the UK. WHAT YOU'LL DO Role: Customer Support Agent, full-time Start Date: As soon as possible Location: On site 5 days per week in our Amsterdam office As a Customer Support Agent for the Dutch market, you'll be the voice of Flatpay.  Your day-to-day * Support our Dutch merchants: Take inbound calls and make outbound calls to support our customers, gather feedback, and provide guidance on their setup or experience. * Manage issues: Resolve customer enquiries and support tickets efficiently, making sure we deliver fast and accurate help. * Handle onboarding: Prepare onboarding contracts for new customers and ensure all documentation is correctly completed and submitted. * Be a team player: Work closely with internal teams to pass along customer insights and help improve tools, processes, or services. * Contribute ideas: Bring forward suggestions based on your conversations with customers to help us build a best-in-class customer support. WHO YOU ARE Ambitious - You’re looking for more than just a 9-5. We only promote internally and we promote fast. If you have the right skills and a killer attitude there’s no limit for you here.   Humble - We only work with people we like and once you join it’ll be your job to ensure that too. You’re kind, low ego and people love working with you. Smart - This isn’t proven by a university degree; smart to us means high EQ. You’re quick on your feet, love talking to people and have natural instinct for relationships. Skills & Attributes * High energy, persistence and positive attitude toward customers. * Strong verbal and written skills. * Metrics-driven mindset and comfort working toward daily/weekly targets. * Receptive to feedback and eager to learn customer support best practices. * Comfortable working both independently and with a team. * Ability to multitask, manage time effectively and stay organised in a fast-paced environment. Background * Previous experience in customer service or a similar role. * Bonus: experience in the payments or fintech sector. * Fluent English and Dutch speaker. * Positive mindset and strong focus on customer satisfaction. * Right to work in the Netherlands. If this sounds like a good match, we’re looking forward to hearing from you.   The Flatpay team From the Nordics, with love ❤️

Customer Support Team Lead

Flatpay

ABOUT THE JOB Who we are   Flatpay is one of the fastest growing companies in Europe and was founded 3 years ago in Copenhagen with a simple mission; to take the stress out of card payments for small-medium businesses who want to focus on what they do best - running their business. But monthly hardware fees, a different rate for every card, extra costs on each transaction and confusing price increases have made payments stressful and time consuming.   That’s why we started Flatpay. * One low, flat rate across all cards * Free best in class card terminal *  No startup fees, no monthly fees & no hidden fees * Next working day payouts * 24/7 NL based customer support We’re already more than 1,000 people across Denmark, Finland, Italy, Germany, France and the UK. WHAT YOU'LL DO Role: Customer Support Team Lead Start Date: As soon as possible Location: On site 5 days per week in our Amsterdam office As a Customer Support Team Lead for the Dutch market, you'll be the voice of Flatpay.  Your day-to-day * Managing the day-to-day operations of the Netherlands Customer Support function. * Coaching, training, and developing staff; holding regular 1-on-1s, side-by-sides, and quality reviews. * Owning the team’s KPIs – CSAT, response and resolution times, ticket volume. * Personally handling escalations and difficult customer conversations where needed. * Owning and continuously improving the QA framework – setting the standard, measuring against it, and closing the gaps. * Managing shift cover, holiday planning, and absence within the operational window. * Identifying trends from customer interactions and feeding them back into the operation. * Leading new starter onboarding and contributing to recruitment. WHO YOU ARE Ambitious - You’re looking for more than just a 9-5. We only promote internally and we promote fast. If you have the right skills and a killer attitude there’s no limit for you here.   Humble - We only work with people we like and once you join it’ll be your job to ensure that too. You’re kind, low ego and people love working with you. Smart - This isn’t proven by a university degree; smart to us means high EQ. You’re quick on your feet, love talking to people and have natural instinct for relationships. Skills & Attributes * Strong leadership – you take ownership, care about your colleagues, and strive for excellence. * Comfortable in high-volume, phone-driven environments – on the phones, not just behind a dashboard. * Resilience and calmness when handling difficult or escalated customer conversations. * A data-driven mindset – you track what matters and use it to coach and improve. * Organisation and time management skills in relation to scheduling, 1-on-1s, and quality reviews. * Proficient with CS tooling – ticketing systems, CRMs, diallers, and quality frameworks. Background * 2+ years of experience directly managing a customer service, contact centre, or operations team with direct reports. * A proven track record of improving a team-level KPI (CSAT, response times, FCR, productivity) – be prepared to talk numbers. * Direct experience handling escalations and difficult customer conversations. * Experience setting up or managing a QA framework, knowledge base, or training programme. * Fluent in Dutch. If this sounds like a good match, we’re looking forward to hearing from you.   The Flatpay team ❤️