
Backbase · Amsterdam
Backbase is evolving into an AI-native organization. As the pace of change accelerates — in our product, our go-to-market, and the way we build teams — Talent A...
Backbase is evolving into an AI-native organization. As the
pace of change accelerates — in our product, our
go-to-market, and the way we build teams — Talent
Acquisition is becoming a strategic function, not a support
function.
We are looking for a Talent Acquisition Business partner to
be the recruitment partner for our Services Department , a
complex team to recruit for, with global reach,
unpredictable demand cycles, and a delivery-focused talent
profile that requires a recruiter who can stay ahead of the
curve.
This role sits at the intersection of hands-on delivery and
strategic partnership. You'll own the full recruitment cycle
for the Services department — building real relationships
with hiring managers, aligning priorities, and being the
person in the room who brings insight, not just candidates.
You'll also lead and develop two recruiters, helping them
grow while keeping the team's standards high.
What you'll own
● Strategic partnership with Services: Be the dedicated TA
partner for the Services department — not just a supplier,
but a trusted advisor who understands the team's structure,
priorities, and challenges. Run weekly stakeholder
check-ins, align on hiring plans before demand hits, and
make sure TA commitments are delivered with clarity and
pace. You're accountable for the relationship, not just the
roles.
● End-to-end recruitment delivery: Own the full cycle for
your portfolio — from intake and requirement-setting through
to offer. Lead structured intakes that produce real clarity
on the brief. Run candidate pipelines with discipline,
maintain healthy conversion rates, and keep a clear view of
what's open, upcoming, and on-hold at all times. When demand
outpaces capacity, you escalate early — not after the damage
is done.
● Sourcing & pipeline building: Source proactively for your
assigned roles — choosing channels based on the market and
the profile, not habit. Build and maintain passive pipelines
for high-priority and recurring role types so you're never
starting from zero. Use Backbase EVP messaging consistently
in outreach and apply candidate feedback to refine it over
time.
● Market insight & data-led advising: Bring the outside in.
Use market data to advise hiring managers on realistic
expectations — talent availability, time-to-hire,
compensation benchmarks. Track competitor hiring activity
and surface relevant signals to your HRBP. Your value isn't
just filling roles; it's helping the business make better
hiring decisions.
● Structured assessment & quality of hire: Run structured
screening aligned to the role brief and competency model.
Call it out when interviewer feedback is inconsistent or
unconvincing. You're a guardian of the quality bar, not just
a facilitator of the process.
● AI-assisted recruiting: Use AI tools actively to improve
the quality of briefs, outreach, and research. Keep ATS data
clean and support team reporting. You use pipeline data to
manage role health and communicate progress with confidence.
● Team development & contribution: Lead two recruiters —
giving structured feedback, supporting their development,
and helping them grow without doing the work for them. Share
learnings and best practice in team rituals and retros.
Contribute to team initiatives beyond your own portfolio.
The team wins together or not at all.
● Solid full-cycle recruiting experience, ideally within a
B2B SaaS, fintech, or professional services environment —
you know what great looks like in these talent markets.
● A track record of genuine stakeholder partnership — not
just status updates, but real advisory relationships where
hiring managers come to you for input, not just candidates.
● Comfortable holding the line on quality — able to push
back on a weak brief, challenge an unconvincing scorecard,
and advocate for the candidate experience without losing the
room.
● Experience using or implementing AI tools in a recruiting
workflow — you're curious about what's possible and
practical about how you apply it.
● Data-literate — you use pipeline metrics and market
benchmarks to frame conversations with hiring managers, not
just to report upwards.
● Experience mentoring or guiding experienced colleagues —
you're ready to step into a lead role and know that
developing others is part of the job, not a distraction from
it.
● Structured and organised under pressure — you can manage a
complex portfolio across multiple markets and still
communicate with clarity when things shift.
● You are already based in Amsterdam — the Services team
you'll be partnering with is here, and in-person presence
matters for building the kind of relationships this role
requires.
Talent Acquisition at Backbase is building the function that brings AI capability to recruiting, for real. As our TA Ops & AI Enablement Manager, you'll be the strategic and operational arm of our Senior TA Manager, owning the operational backbone of how we hire: the systems, data, workflows, and operating rhythm - and the recruiters who depend on them. You'll be the person who makes new AI tooling land with recruiters and change how work actually gets done on a Tuesday morning. Backbase builds the AI-Native Banking OS - the operating system that helps 120+ of the biggest banks in the world move from fragmented, legacy systems to unified, AI-native operations. Our Talent Acquisition function needs to reflect that same ambition. We're going AI-first, and this role is the connective tissue between our recruiters, our tech stack, and the AI capability we're building right now. Reasons to build with us 1. You'll operate at the intersection of AI and recruiting at a company where AI is infrastructure - built into how the company operates. 2. You'll shape how a global TA function adopts new ways of working - with real ownership over the stack, the workflows, and how change actually lands with recruiters. 3. You'll join a team that moves fast, builds things, and expects you to do the same. "We're rebuilding how the whole recruiting function works - from the ground up. The person in this role will decide where AI lands first, make sure it sticks, and set the standard for what great looks like. That's a serious mandate - and we're ready to back it." - HR Leader at Backbase You'll own TA operations end-to-end - from the operating rhythm and tech stack to the data pipelines and AI pilots that change how recruiters spend their time. This is an operator role for someone who's deeply curious about AI, builds their own tools, and knows how to take a team through a meaningful transformation. Your scope spans systems, process, people, and governance across a global TA function. That means: ● Act as the strategic and operational arm to the Senior TA Manager - drive the TA operating rhythm (weekly pipeline reviews, hiring forums, leadership reporting, QBR prep), translate strategy into execution, and bring data to every key decision ● Own the full TA tech stack - Greenhouse, LinkedIn Recruiter, sourcing, CRM, scheduling, and assessments - including configuration, integrations, vendor relationships, license management, and data hygiene ● Map and continuously improve recruiter workflows, hiring manager experience, and candidate journeys - strip out manual steps, automate repetitive work, and reduce cycle time ● Build and maintain TA dashboards and reporting across pipeline health, time-to-fill, quality-of-hire, source effectiveness, recruiter productivity, and NPS - dashboards that people actually use ● Run interviewer enablement and hiring manager partnership - structured interview kits, scorecard hygiene, calibration sessions, and the training that keeps hiring quality consistent across regions ● Partner with our AI Architect to identify where AI lands first in the recruiting workflow, design pilots, get agents into recruiters' hands, train the team, measure impact, and iterate ● Build internal tools and workflow automations when the team needs them - using no-code and low-code platforms like Power Apps, Retool, or Glide, automation tools like Make, Zapier, or n8n, and AI app builders like Lovable, v0, Replit Agent, or Claude Projects ● Keep TA processes GDPR-aligned and data-minimizing across recruiters working in India, the US, EMEA, and APAC - sensible governance over AI in candidate processes, without blocking experimentation ● Translate recruiter pain into concrete AI use cases, and turn AI capability into something a working recruiter can pick up and run with You're an operator who lives in both sides of this role - strong on TA fundamentals, and curious enough about AI to be building tools, running automations, and shipping things on the side. You've built real things: low-code apps, automations, custom GPTs, AI-assisted internal tools. You know TA metrics cold, you've moved teams through process and tooling shifts, and you hold your own with senior leaders, engineers, and recruiters in the same conversation. Your track record also shows: ● 5+ years in TA Operations, Recruiting Operations, or Recruiting Enablement at a global SaaS or tech company ● Deep hands-on experience with Greenhouse or a comparable ATS - admin, reporting, integrations, and configuration, not just end-user familiarity ● A genuine building habit - you've shipped low-code apps, automation workflows, custom GPTs, or AI-assisted internal tools, and you can show us what you've made ● Comfort with data - spreadsheets at minimum, BI tools like Looker, Tableau, or Mode welcome, and SQL a real plus ● A proven record of leading a team or function through a tools or process change, with a before-and-after story to back it up ● A pragmatic read on AI - you're energized by it, and you're also clear-eyed about hallucination, bias, and candidate experience risks ● Strong communication skills across levels - you can hold space with a VP, partner with an engineer, and run a recruiter training in the same day Why Backbase Backbase operates across more than 30 countries, with teams in Amsterdam, Atlanta, Hyderabad, Singapore, and beyond. We work with 120+ of the biggest banks in the world, and our people sit at the center of one of the most complex technological shifts in financial services. The scale is significant, and so is the work. We also offer: ● Hybrid working model with flexibility ● Direct access to senior leaders and cross-functional teams - no layers in the way ● A team that moves fast, values ownership, and expects you to bring your ideas to the table ● The chance to set the standard for AI-first recruiting at a company that's already building AI into its core ● A culture that rewards builders - people who ship, iterate, and raise the bar without waiting for permission
Own the strategy behind the infrastructure that keeps a global business running Great infrastructure isn't just about keeping systems online—it's about enabling an entire organisation to move forward with confidence. As Senior Product Owner for Data Centre Services, you'll shape the strategy, roadmap and evolution of one of ASSA ABLOY's most business-critical infrastructure platforms. If you're an experienced infrastructure professional who enjoys combining deep technical expertise with product ownership, stakeholder leadership and strategic decision-making, this is your opportunity to influence technology at a global scale. Why this role matters Every digital service across ASSA ABLOY depends on resilient, secure and scalable infrastructure. In this role, you'll ensure our Data Centre Services continue to meet the needs of a growing global organisation while evolving to support tomorrow's business priorities. Working at the intersection of technology, operations and business, you'll translate complex requirements into clear product direction, balancing reliability, innovation and long-term value. Your decisions will directly influence how critical infrastructure services are delivered across our global IT landscape. The role As Senior Product Owner for Data Centre Services, you'll have end-to-end ownership of a business-critical infrastructure product—from defining its vision and roadmap to ensuring operational excellence and continuous improvement. You'll work closely with engineers, architects and business stakeholders to prioritise investments, guide agile delivery and ensure the platform remains secure, compliant and aligned with business objectives. What you'll work on Define and evolve the product vision, roadmap and backlog for our global Data Centre Services platform. Translate business and customer requirements into prioritised user stories, acceptance criteria and successful agile deliveries. Drive continuous improvements across service reliability, security, compliance and user experience. Work closely with cross-functional teams to shape technical direction and product decisions. Manage product lifecycle activities, including budgeting, forecasting and operational performance. Build trusted relationships across the organisation, influencing decisions and aligning teams around shared priorities. What will help you succeed Significant experience delivering and owning enterprise IT infrastructure or Data Centre Services within large, global organisations. Deep technical expertise (10+ years) across data centre technologies, cloud platforms, virtualisation, networking and infrastructure services. Experience as a Product Owner, Infrastructure Lead, Technical Lead or similar role with responsibility for product or platform ownership. Strong communication and stakeholder management skills, with the ability to influence without formal authority. A proactive, analytical mindset with the confidence to make informed decisions and drive initiatives independently. Why ASSA ABLOY At ASSA ABLOY, you'll help shape the infrastructure that supports secure access solutions used by millions of people every day. You'll join an international technology organisation where ownership is encouraged, collaboration comes naturally and your expertise will have a visible impact. Meaningful mission – Shape resilient infrastructure that enables secure access solutions trusted around the world. Innovation & scale – Work with modern infrastructure technologies across a complex global IT environment. Autonomy & trust – Own a business-critical platform and influence its strategic direction in a culture built on accountability. Growth & development – Expand your expertise through international collaboration, continuous learning and long-term career opportunities. Work–life balance – Enjoy a hybrid working model (three days in the office, two remotely) within a culture that supports flexibility, wellbeing and sustainable performance. Ready to shape the future of Data Centre Services? If you're looking for a role where your technical expertise, product ownership and leadership can influence technology on a global scale, we'd love to hear from you. Apply today — we review applications continuously. We’re committed to building diverse, inclusive teams and encourage applications from all who see themselves thriving here. To protect your personal data, we do not review applications sent via email or post. For questions about the role or process, contact Léa Rein, Senior Talent Acquisition Business Partner. Let’s create a safer and more open world — together. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Lead the network infrastructure that keeps a global business connected—and the team that makes it possible. At ASSA ABLOY, you'll combine strategic service ownership with people leadership, shaping the future of our global network infrastructure while helping a talented international team grow and succeed. If you enjoy influencing strategy, building trusted relationships and creating an environment where people thrive, this is your opportunity to make a lasting impact. Why this role matters Every day, colleagues across ASSA ABLOY rely on resilient network services to collaborate, innovate and support our customers. As our business evolves, those services must continually evolve to remain secure, scalable and aligned with changing business needs. In this role, you'll guide that evolution by balancing customer expectations, operational excellence and commercial priorities, while leading the team that delivers these critical services. The role You'll own our global network infrastructure service end to end—from defining the roadmap and investment priorities to ensuring reliable delivery and continuous development. You'll have the autonomy to shape how the service evolves, ensuring it continues to deliver long-term value for the business. Alongside the service, you'll lead a globally distributed team, providing the clarity, coaching and support that enables people to succeed. Working closely with customers, architects and delivery teams, you'll align priorities, build trusted partnerships and turn strategy into measurable outcomes. What you'll work on Define and evolve the strategy, roadmap and backlog for our global network infrastructure services. Lead, coach and develop a globally distributed team through regular feedback, performance conversations and development planning. Drive improvements across enterprise network services, including LAN, WiFi and DDI, increasing security, reliability, scalability and automation. Partner with customers, business stakeholders, architects and delivery teams to align priorities and deliver meaningful outcomes. Manage budgeting, forecasting and financial planning to maximise the value of our technology investments. Build trusted relationships across the organisation and communicate service direction, progress and performance with clarity. What will help you succeed Experience leading people in a Service Owner, Product Owner or similar infrastructure leadership role. A strong knowledge of enterprise network infrastructure, including LAN, WiFi and DDI. Experience managing stakeholders, budgets and priorities within a large, international organisation. Strong communication and relationship-building skills, with the ability to influence both technical and business audiences. Fluent English and a willingness to travel internationally. Swedish is a plus. Why ASSA ABLOY At ASSA ABLOY, you'll have the freedom to influence decisions, develop people and shape services that support colleagues around the world. You'll join a collaborative culture built on trust, ownership and continuous learning, where your ideas are valued and your leadership can make a lasting difference. Meaningful mission – Enable secure, reliable connectivity that helps thousands of colleagues work effectively every day. Innovation & scale – Shape modern network services across a global technology environment. Autonomy & trust – Take ownership of the service strategy, roadmap and team, with the freedom to influence decisions that matter. Growth & development – Broaden your leadership and strategic expertise through international collaboration and continuous learning. Work–life balance – Be part of a Scandinavian culture that values flexibility, wellbeing and sustainable performance, with Malmö as your home base. Ready to shape the future of global network infrastructure? If you're ready to combine strategic ownership with people leadership and help shape the future of network services across a global organisation, we'd love to hear from you. Apply today and become part of a team that's creating a safer and more open world. We review applications continuously, so don’t wait. We’re committed to building diverse, inclusive teams and encourage applications from all who see themselves thriving here. To make sure your personal data stays protected, we do not review applications sent via email or post. If you have questions about the role or process, contact Léa Rein, Senior Talent Acquisition Business Partner at lea.rein@assaabloy.com Let’s create a safer and more open world — together. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.