Senior Operations Manager, Post Production - Dallas

Carvana

Regional Senior Manager, Post Production/Inventory Quality and Readiness Position Overview: As the Regional Senior Manager of Post Production/IQR, you will have the unique opportunity to partner closely with several different teams at multiple sites (including IC leadership, reconditioning, and support teams) to drive the strategy behind the development and deployment of Post Production & Quality programs, as well as manage continued performance of internal and external vendors. We are looking for a resourceful self-starter who will set the tone for the successful and fast-paced growth of our Inspection Centers. The Regional Senior Manager of Post Production/IQR role will be heavily focused on leading our teams to effectively close operational gaps and establishing standardized practices that will drive exceptional quality.  What you’ll be doing: * Driving successful execution amongst our Post Production teams by effectively leading and developing team members and creating and implementing new processes and systems. * Identifying issues or roadblocks to execution and quickly taking action to problem solve and implement effective solutions across a large and quickly evolving platform. * Providing clear direction and necessary support to ensure operational gaps are being closed in a timely manner.  * Working with key business partners to develop systems, metrics, reporting, and staffing models for our Post Production processes and teams.  * Effectively leading and developing onsite personnel at third-party production  locations.  * Managing quality of internal and external vendors responsible for producing units for Carvana.  * Establishing effective working relationships with internal and external partners.  * Creating and successfully executing large-scale change management initiatives and new process rollouts.  * Other duties as assigned.  What the job requires: To be able to do your job at Carvana, there are some basic requirements we want to share with you. * Minimum of 8 years of leadership, people development, and operations experience  * Experience working in a Lean Manufacturing environment  * Experience developing effective and scalable operating systems and processes * Proven track record of production process improvement and innovation * Proven track record of managing complex change across large teams * Proven track record of leading and developing others  * Proven ability to obtain project deliverables and company metrics  * Strong analytical thinking and organizational skills  * Strong written and verbal communication skills; Ability to learn quickly and transfer knowledge * Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance * Ability to maintain high volume and high-quality content in a fast-paced environment. * Ability to travel up to 80% (multi site responsibility) * Ability to provide valuable and actionable feedback * Proficient computer skills * Must be at least 18 years of age * Valid driver’s license with a clean driving record (no DUIs and no more than two moving violations in the last 3 years). * Ability to read, write, speak and understand English This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.   Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.   Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Hawk

About Us  Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’s powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by reducing false positives. With our solution, we are playing a vital role in the global fight against Money Laundering, Fraud, or the financing of terrorism. We offer a culture of mutual trust, support and passion – while providing individuals with opportunities to grow professionally and make a difference in the world.  YOUR MISSION As Customer Operations Manager at Hawk, your mission is to build and run the operating system behind a post-sales team that delivers implementation, customer success, data science, solution architecture and support to some of the most demanding financial institutions in the world. Working directly with the Chief Customer Officer, you will own the reporting, cadence, data and automation that lets a lean team run a global customer base with the discipline of an organisation three times its size. This is a senior individual contributor role with no direct reports: your leverage comes from systems, data and AI agents, not headcount. Where most operations roles maintain the machine, you build it, then teach it to run itself. KEY RESPONSIBILITIES * Own the weekly, monthly and quarterly operating cadence of the Customer team, including escalation reviews, forecast calls and account reviews, so leaders walk into every session with the right data already on the table. * Own customer health, adoption, utilisation, retention (GRR and NRR) and delivery metrics end to end, from definitions and pipelines through data quality to presentation, as the single source of truth used in every account conversation and every board pack. * Find the story in the data, not just report it: spot the account drifting towards risk, the leading indicator that predicts churn and the delivery pattern eroding margin, and put it in front of the people who can act. * Own professional services economics across the delivery portfolio: estimation discipline, resourcing and capacity planning, utilisation, margin, and the variance between scoped and delivered work, partnering with Finance on milestone and revenue reporting and keeping that variance visible, explainable and shrinking. * Administer and continually improve the operational toolchain, with Planhat as the customer system of record, PSA tooling for delivery, and the integrations into CRM, support and finance systems, holding the team and yourself to a simple bar: if it is not in the system, it did not happen. * Champion a standing mandate to automate every recurring operational workflow with AI tools and agents: reporting packs, data reconciliation, meeting preparation, health scoring and escalation triage are all candidates the moment they repeat. * Design, build and operate AI agents (Claude and similar) in production workflows, measure the hours they return to the team, and retire the manual processes behind them. * Produce the customer sections of board packs, QBR materials and executive dashboards: accurate, on time, every time. YOUR PROFILE * Typically seven or more years in professional services operations, customer success operations or revenue operations within SaaS or AI technology companies. * A builder’s track record. You have built and operationalised the operating model for a post-sales organisation in a scaling, high-growth business: the cadences, the metrics, the systems, the playbooks. You are a domain expert in how this is done, not a first-timer. * The right background: an embedded professional services organisation, a management consulting firm, or a sales or revenue operations function with genuine post-sales scope. * Expert-level data analysis. You understand the data, interrogate it and present it. Excel mastery is assumed, and experience with BI and analytics tooling is expected. * Hands-on AI capability. You use AI tools and agents (Claude or comparable) as a daily working instrument and have shipped real automation into operational workflows, not just experimented. * Operational tooling expertise. Expert with Planhat or comparable customer success platforms, PSA tools, and the CRM and finance systems they connect to. * An executive communicator. You turn data into a narrative a leader can act on, and process into clarity a delivery team will actually follow, in written and verbal English at executive standard. * The right instincts for the job: forensic attention to detail (you cannot let numbers that do not reconcile go until they do), automation over headcount, low ego and high ownership, and comfort presenting a board metric in the morning and fixing the data pipeline behind it in the afternoon. BONUS * Exposure to financial services, RegTech or financial crime compliance. * Experience supporting consumption-based or hybrid commercial models. * Experience working with distributed, multi-country teams.

Hawk

About Us  Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’s powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by reducing false positives. With our solution, we are playing a vital role in the global fight against Money Laundering, Fraud, or the financing of terrorism. We offer a culture of mutual trust, support and passion – while providing individuals with opportunities to grow professionally and make a difference in the world.  YOUR MISSION As Customer Operations Manager at Hawk, your mission is to build and run the operating system behind a post-sales team that delivers implementation, customer success, data science, solution architecture and support to some of the most demanding financial institutions in the world. Working directly with the Chief Customer Officer, you will own the reporting, cadence, data and automation that lets a lean team run a global customer base with the discipline of an organisation three times its size. This is a senior individual contributor role with no direct reports: your leverage comes from systems, data and AI agents, not headcount. Where most operations roles maintain the machine, you build it, then teach it to run itself. KEY RESPONSIBILITIES * Own the weekly, monthly and quarterly operating cadence of the Customer team, including escalation reviews, forecast calls and account reviews, so leaders walk into every session with the right data already on the table. * Own customer health, adoption, utilisation, retention (GRR and NRR) and delivery metrics end to end, from definitions and pipelines through data quality to presentation, as the single source of truth used in every account conversation and every board pack. * Find the story in the data, not just report it: spot the account drifting towards risk, the leading indicator that predicts churn and the delivery pattern eroding margin, and put it in front of the people who can act. * Own professional services economics across the delivery portfolio: estimation discipline, resourcing and capacity planning, utilisation, margin, and the variance between scoped and delivered work, partnering with Finance on milestone and revenue reporting and keeping that variance visible, explainable and shrinking. * Administer and continually improve the operational toolchain, with Planhat as the customer system of record, PSA tooling for delivery, and the integrations into CRM, support and finance systems, holding the team and yourself to a simple bar: if it is not in the system, it did not happen. * Champion a standing mandate to automate every recurring operational workflow with AI tools and agents: reporting packs, data reconciliation, meeting preparation, health scoring and escalation triage are all candidates the moment they repeat. * Design, build and operate AI agents (Claude and similar) in production workflows, measure the hours they return to the team, and retire the manual processes behind them. * Produce the customer sections of board packs, QBR materials and executive dashboards: accurate, on time, every time. YOUR PROFILE * Typically seven or more years in professional services operations, customer success operations or revenue operations within SaaS or AI technology companies. * A builder’s track record. You have built and operationalised the operating model for a post-sales organisation in a scaling, high-growth business: the cadences, the metrics, the systems, the playbooks. You are a domain expert in how this is done, not a first-timer. * The right background: an embedded professional services organisation, a management consulting firm, or a sales or revenue operations function with genuine post-sales scope. * Expert-level data analysis. You understand the data, interrogate it and present it. Excel mastery is assumed, and experience with BI and analytics tooling is expected. * Hands-on AI capability. You use AI tools and agents (Claude or comparable) as a daily working instrument and have shipped real automation into operational workflows, not just experimented. * Operational tooling expertise. Expert with Planhat or comparable customer success platforms, PSA tools, and the CRM and finance systems they connect to. * An executive communicator. You turn data into a narrative a leader can act on, and process into clarity a delivery team will actually follow, in written and verbal English at executive standard. * The right instincts for the job: forensic attention to detail (you cannot let numbers that do not reconcile go until they do), automation over headcount, low ego and high ownership, and comfort presenting a board metric in the morning and fixing the data pipeline behind it in the afternoon. BONUS * Exposure to financial services, RegTech or financial crime compliance. * Experience supporting consumption-based or hybrid commercial models. * Experience working with distributed, multi-country teams.