Risk & Anti-Fraud Operations Specialist (Casino)

Facility Manager

Sofia Stars

Sofia Stars is a fast-growing global service provider that guides high-growth businesses to success. Our range of tailored solutions includes R&D, Customer Support, Sales, KYC, Risk, and Anti-Fraud services. We make every connection shine with fresh tech and cultural understanding. The Facility Manager is responsible for the overall management, technical maintenance, safety, and efficient operation of the office space and the company fleet. The main objective is to ensure a safe, functional, clean, and motivating work environment for employees while actively optimizing operational costs and managing budgets. Role Requirements: * Professional Experience: 2–3 years of proven experience in a similar role (e.g., Facility Manager, Office Manager with a focus on maintenance, or Administrative Operations Specialist). * Proactive Mindset: Exceptionally organized, genuinely "on top" of everything happening in the office, with excellent problem-solving skills and the ability to react swiftly to unexpected situations. * Communication & Negotiation: Strong interpersonal skills with a proven track record of negotiating favorable terms with vendors and maintaining positive internal relationships. * Financial Literacy: Comfortable managing budgets, performing basic cost analysis, and working with comparative tables in MS Excel. * Technical Aptitude: Basic understanding of building installations and equipment to effectively communicate with handymen and technicians. * Driving License: Valid Category B driving license (must be an active driver for fleet management duties). * Language Skills: Professional command of the English language. Duties and Responsibilities: * Office Space Management & Maintenance: Conduct daily inspections of office premises (lighting, HVAC, plumbing, electrical). Organize routine repairs, fix office wear-and-tear, and manage internal seating arrangements, desk relocations, and meeting room setups. * Common Areas & Supplies: Maintain all kitchen appliances and ensure the continuous availability of essential office and kitchen supplies to guarantee a professional office appearance. * Budgeting & Cost Optimization: Prepare and control monthly and annual office budgets. Implement strategies to reduce recurring operational expenses without compromising workplace quality. * Vendor & Contractor Supervision: Source vendor quotations, negotiate favorable commercial terms/discounts, and evaluate the performance of external providers (cleaning services, waste management, and specialized technicians). * Fleet & Parking Management: Oversee the technical condition, regular servicing, mandatory inspections, insurance, and maintenance of company vehicles. Manage and allocate parking spaces for employees and visitors. * Policies & Reporting: Develop company policies and procedures for smooth office operations. Prepare regular office expense reports and summaries for company management. * Confidentiality & Compliance: Maintain strict corporate confidentiality regarding trade secrets and personal data, protecting the employer’s reputation and fostering a safe, respectful working environment. Our Excellent Benefits: * Up to 25 vacation days * 6 undocumented sick leaves * Medical insurance and dental coverage * Sport card 70% coverage (Multisport and/or CoolFit) * Food vouchers (102 EUR) * Appreciation gifts (birthday, wedding, newborn, etc.) * Office massages * Breakfast, lunch & snacks in the office * Education budget  * Monthly team events * Great office location Working Model: * This is an office-based position in Sofia, Bulgaria.   Grow fast, shine globally! By submitting your application, you agree to our Privacy Policy.

Senior Account Director

Hawk

About Us  Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’s powerful combination of traditional rules and explainable AI to improve the effectiveness of their AML compliance and fraud prevention by identifying more crime while maximizing efficiency by reducing false positives. With our solution, we are playing a vital role in the global fight against Money Laundering, Fraud, or the financing of terrorism. We offer a culture of mutual trust, support and passion – while providing individuals with opportunities to grow professionally and make a difference in the world.  Your Mission As Senior Account Director, APAC, you will lead Hawk's next stage of growth across Singapore, Hong Kong, and priority APAC markets. You will be responsible for widening Hawk's regional foundation by converting existing market credibility, including 10+ referenceable customer logos, into repeatable new-logo growth. This role combines top-of-funnel ownership, enterprise deal strategy, executive relationship building, and hands-on closing discipline. You will operate as both market builder and closer: creating new opportunities, navigating complex buying committees, partnering with internal specialists, and helping Hawk become a trusted financial crime, fraud, AML, and AI-driven compliance technology partner across the region. Your Responsibilities Market Building and Pipeline Generation * Act as the top-of-funnel champion for APAC, building a consistent engine of qualified enterprise opportunities. * Develop a targeted territory plan for Singapore, Hong Kong, and priority APAC markets, including named accounts, buying centers, partner channels, and event opportunities. * Leverage Hawk’s 10+ existing regional referenceable logos to increase credibility, accelerate trust, and create warm entry points with similar institutions. * Identify, engage, and develop relationships with decision-makers at banks, fintechs, payment providers, and regulated financial institutions. * Create executive-level urgency around financial crime prevention, fraud prevention, AML modernization, AI-driven compliance, and operational efficiency. Enterprise Sales Execution and Closing * Own the full sales cycle from prospecting and discovery through business case development, negotiation, procurement, legal review, and close. * Demonstrate strong closing discipline, including deal strategy, mutual action plans, stakeholder mapping, procurement navigation, and executive alignment. * Develop tailored value propositions that connect Hawk’s capabilities to each prospect’s risk, compliance, fraud, operational, and commercial priorities. * Navigate complex enterprise buying committees involving Compliance, Risk, Fraud, Operations, Technology, Procurement, Legal, and Executive stakeholders. * Maintain a strong close rate while protecting long-term customer fit, referenceability, and strategic account potential. Regional Leadership and Internal Collaboration * Work independently with limited day-to-day oversight while maintaining strong transparency with global Sales leadership. * Collaborate closely with Hawk’s lean regional team in a fast, pragmatic, and entrepreneurial manner. * Partner with Pre-Sales and Product to shape compelling demos, proof points, proposals, and solution narratives for APAC buyers. * Align with Marketing on localized campaigns, executive events, thought leadership, and industry visibility. * Coordinate with Customer Success to identify expansion opportunities and strengthen customer advocacy across the region. Forecasting, Governance, and Commercial Discipline * Maintain accurate CRM hygiene, pipeline reporting, forecasting, next steps, and deal risk visibility. * Create structured account plans for priority prospects and strategic customers. * Use data, market intelligence, and buyer feedback to inform regional growth strategy and internal prioritization. * Provide leadership with clear updates on pipeline health, deal progression, blockers, competitive dynamics, and support needed. * Represent Hawk professionally at conferences, roundtables, customer meetings, and executive-level industry forums. Your Profile Required Experience * 10+ years of enterprise B2B software, SaaS, RegTech, FinTech, fraud, AML, compliance, data, or financial technology sales experience. * Demonstrated success as a hunter with a proven track record of building pipeline and closing net-new enterprise business. * Experience selling to banks, financial institutions, payment providers, fintechs, or other regulated organizations. * Strong understanding of complex enterprise sales cycles, executive buying committees, procurement processes, and multi-stakeholder negotiations. * Ability to work independently, prioritize effectively, and create momentum without requiring a large support structure. * Experience operating across Singapore, Hong Kong, and broader APAC markets is strongly preferred. Language and Location Requirements * Fluent English required. * Fluent Cantonese a plus. * Mandarin is helpful but not a substitute for Cantonese if the role is focused on Hong Kong and regional financial institution coverage. * Singapore- or Hong Kong-based; Singapore location is a strong plus given the concentration of regional headquarters and market access. * Ability and willingness to travel across APAC for client meetings, industry events, and executive relationship development.

Content Specialist

Sofia Stars

Sofia Stars is a fast-growing global service provider that guides high-growth businesses to success. Our range of tailored solutions includes R&D, Customer Support, Sales, KYC, Risk, and Anti-Fraud services. We make every connection shine with fresh tech and cultural understanding. We are looking for a motivated and detail-oriented Content Specialist to join our vibrant team and help us deliver top-quality experiences.   IMPORTANT: This position is office based. Standard working time: Monday - Friday, 9 AM - 6 PM   Duties and Responsibilities: * Ensure daily project releases run smoothly and are available on time. * Manage and update data across internal systems. * Review and resolve operational tasks and report process issues. * Collaborate with other departments to handle job-related matters. * Handle localisation and translation tasks to tailor content for various markets. * Oversee new provider integrations and manage project content to ensure optimal performance. * Manage design tickets for project categories, providers, and promotions. * Assist with ad-hoc tasks and projects to support team efficiency. Role Requirements: * Strong analytical skills: Ability to identify trends and optimise processes. * Attention to detail: Ensures accuracy and thoroughness in all tasks. * Problem-solving: Proactively addresses operational challenges and finds practical solutions. * Flexibility: Able to adapt to changes in a dynamic work environment. * Effective communication: Collaborates efficiently with various teams. * Time management: Capable of managing multiple tasks and meeting deadlines. Our Excellent Benefits: * Up to 25 vacation days * 6 undocumented sick leaves * Medical insurance and dental coverage * Sport card 70% coverage (Multisport and/or CoolFit) * Food vouchers (102 EUR) * Appreciation gifts (birthday, wedding, newborn, etc.) * Office massages * Breakfast, lunch & snacks in the office * Education budget  * Monthly team events * Great office location Working Model: * This is an office-based position in Sofia, Bulgaria.   Grow fast, shine globally! By submitting your application, you agree to our Privacy Policy.