Head of Courier Supply, Greece

Deliveroo

SENIOR MANAGER, COURIER & LOGISTICS - EU P&P, RIDER SUPPLY (FTC - 10 MONTHS) THE TEAM The Strategy & Operations team is responsible for ensuring our courier network remains stable, engaged, and responsive across multiple markets. We oversee the lifecycle experience following onboarding, focusing on enabling new couriers to get started successfully and supporting ongoing participation over time. Our mission is to maintain a reliable and adaptable supply base that can flex in line with changing customer and operational demand. We combine data insights, operational strategy, and cross-functional collaboration to ensure our network remains healthy, resilient, and ready to scale. THE ROLE As a Senior Manager, you will play a key role in shaping the performance and stability of our courier network across multiple markets. You will focus on the lifecycle beyond onboarding, ensuring strong engagement, sustainable participation, and the right balance of supply to meet evolving demand. This is a fast-paced and high-impact role, centred on understanding network dynamics, identifying emerging risks or opportunities, and implementing effective operational responses. You will set the strategic vision for your team, translating high-level business goals into actionable workstreams for your direct reports. While maintaining a pulse on operations, you will act as a talent multiplier—coaching your team to identify gaps, scale initiatives, and drive continuous improvement. You will foster a culture of technical excellence, ensuring your team acts as a bridge between data-driven insights and operational execution to deliver consistent performance across markets. REQUIREMENTS * People Leadership: Demonstrated experience managing and developing high-performing teams in complex, fast-paced environments. You have a proven ability to coach direct reports, foster a culture of ownership, and balance team capacity against operational demands. * Strategic Vision & Execution: You don’t just execute tasks; you set the strategic direction for your team. You are adept at translating high-level business objectives into clear, actionable workstreams that your team can own and deliver. * Influencing & Stakeholder Management: Expert at building relationships across functions (Product, Data, Ops). You act as the primary advocate for your team, securing buy-in, communicating trade-offs to senior leadership, and ensuring cross-functional alignment. * Data-Driven Leadership: You are comfortable navigating ambiguity and helping your team structure complex problems. You use data to guide your team’s prioritisation and measure the collective impact of your initiatives. * Bias for Outcomes: You focus on delivering results at scale. You evaluate team performance based on meaningful business outcomes rather than just output, and you foster an environment of continuous improvement and iteration. PREFERRED, BUT NOT REQUIRED * Familiarity with experimentation, measurement design, and operational change management. * You have experience using basic automation tools (like Zapier, smart spreadsheets, or basic scripts) to automate repetitive tasks and build simple systems that handle high-volume operations. * Experience with courier, logistics, or gig economy operations. WHY DELIVEROO Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We are a technology-driven company working at pace, with the autonomy to build, test, and ship. If you enjoy solving messy problems and turning them into scalable systems, you will find plenty to do here. LOCATION AND WORKING PATTERN This role is based in our London Head Office (The River Building) and follows our hybrid working approach, with an expectation of around 60% of your time in the office. We aim to be flexible where possible, balancing individual needs with collaboration, stakeholder engagement, and delivery. BENEFITS AND DIVERSITY At Deliveroo, people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits across health, family, finance, community, growth, and time away. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. We welcome people from all backgrounds and identities. All you need is a passion for (most) food and a desire to be part of building one of the fastest growing technology businesses in an exciting space.

Deliveroo

SENIOR MANAGER, COURIER & LOGISTICS - EU P&P, RIDER SUPPLY (FTC - 10 MONTHS) THE TEAM The Strategy & Operations team is responsible for ensuring our courier network remains stable, engaged, and responsive across multiple markets. We oversee the lifecycle experience following onboarding, focusing on enabling new couriers to get started successfully and supporting ongoing participation over time. Our mission is to maintain a reliable and adaptable supply base that can flex in line with changing customer and operational demand. We combine data insights, operational strategy, and cross-functional collaboration to ensure our network remains healthy, resilient, and ready to scale. THE ROLE As a Senior Manager, you will play a key role in shaping the performance and stability of our courier network across multiple markets. You will focus on the lifecycle beyond onboarding, ensuring strong engagement, sustainable participation, and the right balance of supply to meet evolving demand. This is a fast-paced and high-impact role, centred on understanding network dynamics, identifying emerging risks or opportunities, and implementing effective operational responses. You will set the strategic vision for your team, translating high-level business goals into actionable workstreams for your direct reports. While maintaining a pulse on operations, you will act as a talent multiplier—coaching your team to identify gaps, scale initiatives, and drive continuous improvement. You will foster a culture of technical excellence, ensuring your team acts as a bridge between data-driven insights and operational execution to deliver consistent performance across markets. REQUIREMENTS * People Leadership: Demonstrated experience managing and developing high-performing teams in complex, fast-paced environments. You have a proven ability to coach direct reports, foster a culture of ownership, and balance team capacity against operational demands. * Strategic Vision & Execution: You don’t just execute tasks; you set the strategic direction for your team. You are adept at translating high-level business objectives into clear, actionable workstreams that your team can own and deliver. * Influencing & Stakeholder Management: Expert at building relationships across functions (Product, Data, Ops). You act as the primary advocate for your team, securing buy-in, communicating trade-offs to senior leadership, and ensuring cross-functional alignment. * Data-Driven Leadership: You are comfortable navigating ambiguity and helping your team structure complex problems. You use data to guide your team’s prioritisation and measure the collective impact of your initiatives. * Bias for Outcomes: You focus on delivering results at scale. You evaluate team performance based on meaningful business outcomes rather than just output, and you foster an environment of continuous improvement and iteration. PREFERRED, BUT NOT REQUIRED * Familiarity with experimentation, measurement design, and operational change management. * You have experience using basic automation tools (like Zapier, smart spreadsheets, or basic scripts) to automate repetitive tasks and build simple systems that handle high-volume operations. * Experience with courier, logistics, or gig economy operations. WHY DELIVEROO Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We are a technology-driven company working at pace, with the autonomy to build, test, and ship. If you enjoy solving messy problems and turning them into scalable systems, you will find plenty to do here. LOCATION AND WORKING PATTERN This role is based in our London Head Office (The River Building) and follows our hybrid working approach, with an expectation of around 60% of your time in the office. We aim to be flexible where possible, balancing individual needs with collaboration, stakeholder engagement, and delivery. BENEFITS AND DIVERSITY At Deliveroo, people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits across health, family, finance, community, growth, and time away. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. We welcome people from all backgrounds and identities. All you need is a passion for (most) food and a desire to be part of building one of the fastest growing technology businesses in an exciting space.

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you an experienced customer support professional with leadership experience and passion for delivering exceptional service? Does leading a support team within one of Europe’s fastest-growing tech companies sound like your next adventure? If so, then we’d love to chat! We are looking for an SSC Support Team Lead to join our Support team in Romania and work fully remotely! With our excellent customer service, the support teams are the glue that holds the marketplace together. We ensure that the operations between customers, restaurant partners and courier partners all run smoothly. As our Support Lead, you will manage our support team and inspire a high-quality standard of service that we provide to our customers and partners throughout the country. WHAT YOU'LL BE DOING * Leading by example and showing what customer-obsessed means: At Wolt, our Customer Support-team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support at Wolt. * Analyzing and optimizing: You will look for patterns in incoming requests, translating it to actions and improvements - get your spreadsheet skills ready, there will be plenty of number crunching to do here! * Strategizing: You will work together with our Head of Customer Support to develop strategies to improve customer experience and satisfaction while creating engaged customers. * Recruiting, mentoring and managing: You will find the best talent with the right attitude while creating an environment where the team can develop through encouragement and empowerment. You will provide performance feedback, make sure your team is motivated and meets SLA's. * Communicating: Understanding and setting the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us. * Getting stuff done: Hustle, hustle, hustle. OUR HUMBLE EXPECTATIONS * Proven leadership experience and background from customer experience, customer insights, or similar field. * Experience and passion for working with analytics. You love exploring customer insights and patterns to take the customer experience and the way support is done to new heights. * Passionate about customer experience and enjoy working and engaging with people. * Data-driven and able to work with data and turn your findings into actions to help the rest of the core team understand how support is progressing according to the KPIs. * Can-do attitude and positive energy. You enjoy the idea of working in a fast-paced entrepreneurial environment and you like to roll up your sleeves and get things done. * You have the skills and know-how to motivate your team to provide the best service possible. * You’re tech-savvy and enjoy learning and teaching others how to use our support tools and make things smarter. * The ability to think on your feet and multi-task. * You are fluent/native in Romanian language and you have a full proficiency in English (C1). NEXT STEPS If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today and don`t forget to attach your CV! OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.