Fixed-Term Contract Technical Recruiter II

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.  With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ ----------------------------------------------------------------------------------------------------------------------------------   📍London | 💰£98,600 - £108,000 ➕ Incentive Awards tied to your performance ➕ Benefits | Hear from the team ✨ ⭐ Our Communications team We're looking for an experienced communications professional for a Senior Consumer PR Manager (12 month fixed term contract) role to lead Monzo's earned consumer communications programme in the UK. You'll identify the opportunities that matter most and develop earned communications that help more people discover, understand and trust Monzo. Working across Product, Marketing and Business teams, you'll bring products, customer insights and business priorities to life in ways that deliver real business impact. You'll build long-term communications plans while staying agile enough to respond to changing priorities, emerging opportunities and shifting timelines. Strong planning, judgement,  adaptability and stakeholder management skills are essential to success in this role. While this role is focused on the UK, you'll also act as a trusted advisor to our European Communications team, sharing expertise and helping shape consumer communications as we grow internationally. We're excited by how communications is evolving. Whether it's AI, changing search behaviour, creators or emerging platforms, we're looking for someone who's curious about what's next and excited to experiment with new ways of reaching audiences. 🔑 You’ll play a key role by… * Developing and delivering Monzo's UK earned consumer communications strategy and roadmap, aligned to business priorities. * Partnering across Product, Marketing, Business and other cross-functional teams to shape plans early, identify opportunities, understand the wider stakeholder landscape and manage reputational considerations from the outset. * Leading communications around our products, data, customer insights and business priorities—creating earned stories through product launches, original insight, reactive opportunities and integrated campaigns. * Developing creative communications ideas internally and with agency partners, recognising that the best ideas don't always need a major campaign, a large budget,  an agency brief or a business-driven moment. * Exercising strong editorial judgement and prioritising the work that will have the greatest impact. * Building relationships with journalists, creators and emerging platforms, continually evolving how we reach audiences. * Using data, AI and audience insight to uncover opportunities, improve the way we work and evolve our communications approach. * Acting as a trusted advisor to our European Communications team, sharing expertise and helping shape consumer communications across our expansion markets. * Contributing to the leadership and continuous improvement of the Communications team, helping raise the quality of work through open, constructive feedback and thoughtful challenge. 🤩We’d love to hear from you if… * You have significant experience leading consumer communications or PR for a consumer-facing business. * You have a track record of developing earned communications strategies that deliver measurable business outcomes. * You're an excellent planner who can build long-term programmes while adapting confidently as priorities, timelines and business needs evolve. * You combine strategic thinking with hands-on execution. * You combine creativity with strong commercial and reputational judgement, considering the wider stakeholder landscape and the long-term impact of your work. * You have excellent editorial judgement and know what makes people pay attention. * You influence confidently across teams and seniority levels, building trusted relationships across the business. * You're curious about how AI, changing search behaviour, creators and new media are reshaping communications, and embrace new tools and technology to improve efficiency and effectiveness. * You have exceptional written and verbal communication skills. 🙌 What’s in it for you 💰 £98,600 - £108,000 ➕ Incentive Awards tied to your performance 📍 This role is based in our London office, with a hybrid working approach ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.  📚 £1,000 learning budget each year to use on books, training courses and conferences. ➕ Plus lots more! Read our full list of benefits. 🌈 The application journey has 4 key steps: * Phone call with recruiter * Initial call with hiring manager (30 mins) * Technical interview with Communications team (60 mins) * Stakeholder interview (30 min) This process should take around 3 - 4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!  We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. #LI-NZ1 ---------------------------------------------------------------------------------------------------------------------------------- Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

🧰 WHO WE ARE Wakam is a B2B2C insurance company that creates white-label insurance solutions via its Play&Plug® technology platform for more than 80 partners. We provide most of our insurance products through APIs and operate across 32 countries, making Wakam the European leader in digital and embedded insurance. Wakam is also a mission-driven company dedicated to "enabling transparent and impactful insurance." 🚀 ABOUT THE TEAM You will join the Partnerships Control team, which plays a critical role for: * Our policyholders, by ensuring that partners deliver reliable, high-quality service. * Our regulators in France and across Europe, by demonstrating robust oversight of delegated activities. Controls cover distribution and management of insurance products, risk identification and assessment, and regulatory compliance (e.g. AM, IDD, GDPR). To support a temporary reinforcement of our perimeter, we are looking for a Partnership Controller (6-month fixed-term contract) with strong expertise in claims management and compliance. You will report to the Partnership Control Team Lead and work closely with operational teams, Compliance, Legal, and external partners. ---------------------------------------------------------------------------------------------------------------------------------- 🎯 YOUR MISSION As a Partnership Controller, your mission is to assess and challenge how our partners manage delegated insurance activities. You will ensure they: * Deliver a high standard of service to our policyholders, particularly in claims handling. * Operate within a robust risk and compliance framework. * Align with Wakam's expectations, procedures, and regulatory obligations. You will be involved in the control cycle from preparation to follow-up. 📆 YOUR DAY-TO-DAY Prepare and Organise Controls * Organise controls in line with the annual control plan * Lead the preparation phase: contractual review, claims portfolio analysis, definition of control scope and objectives. * Coordinate round-table meetings with internal stakeholders (Claims, Operations, Compliance, Legal, etc.) to identify risks and to collect expectations,and feedback on the partner. Conduct Controls (Remote) * Perform controls with partners. * Assess the operational handling framework: processes, timelines, customer communication and complaint management… * Carry out sample reviews and quality checks on files, focusing on accuracy, consistency, and regulatory and contractual compliance. * Test the end-to-end customer journey. Analyse, Recommend and Follow Up * Identify issues, weaknesses, and risks (operational, compliance, conduct, financial). * Draft clear findings and recommendations, and define a corrective action plan with the partner. * Monitor the implementation and effectiveness of action plans and ensure timely closure of issues. Contribute to Methodology & Continuous Improvement * Suggest improvements to control tools, templates, and procedures. * Contribute to cross-functional discussions on risk and compliance topics impacting the perimeter. 🧠 WHAT YOU BRING * A postgraduate degree with a specialisation in insurance, risk, audit, or internal control. * ideally 3–5 years of experience in claims management — within an insurer, MGA, or claims management company  * Good knowledge (or appetite for) in audit and/or control activities and/or risk management. * A basic understanding of regulatory and compliance requirements applicable to insurance distribution and claims (AM, IDD, GDPR) is a plus. * Strong command of Word and Excel. * Fluency in English and French; any other language is a plus. ✨ WHO YOU ARE * You are rigorous, autonomous, and analytical, with strong synthesis and writing skills. * You are comfortable working within a fast-paced, demanding environment and managing multiple topics simultaneously. * You can challenge partners constructively and navigate complex conversations with professionalism. * You bring a collaborative mindset and enjoy working as part of a team toward a shared impact. ---------------------------------------------------------------------------------------------------------------------------------- 🤖 AI & DIGITAL MINDSET At Wakam, we are progressively integrating AI and automation into our processes, including control and audit activities. An appetite for digital tools is a clear plus. You will have opportunities to use AI-powered tools to prepare documentation, analyse data, and draft reports. What we value is your curiosity, openness to change, and willingness to learn. ---------------------------------------------------------------------------------------------------------------------------------- 🏆 HIRING PROCESS We aim to keep the process transparent, engaging, and efficient. Here's what to expect: 1. Interview with Talent Acquisition Partner 2. Technical interview with Partnership Control Manager 3. Chief Interview with our Chief Risk Officer 4. Final interview with the HR Business Partner AI-Assisted Interview Process Policy | Notion More About Us  Check out our website to learn about the 11 cultural markers that make Wakam truly special! If you're adventurous, impact-driven, and ready to shape the future of insurance, we'd love to meet you!   💫 What Makes Us Unique:  • True remote work flexibility with our Wakam From Anywhere (WFA) program - yes, we even have a teammate working from a sailboat! ⛵ • Flat hierarchical system promoting direct impact and autonomy 🚀 • Monthly Free.day: dedicated time for personal growth and skills development 📚 • Lunch voucher with Swile card • A meaningful company: we became a Mission-driven company in March 2021 • Work alongside passionate experts:  who will share their knowledge and help you develop and grow in your career.    At Wakam, our "Free to Impact" culture is built on four essential pillars that shape everything we do :   🗣️ Communication & Knowledge Management • Foster transparent collaboration across our flat organizational structure • Share knowledge freely in our highly collaborative environment • Contribute to our collective intelligence through open dialogue   🔍 Curiosity • Embrace our monthly Free.day for learning and skills sponsorship • Think big and challenge conventional insurance norms • Stay eager to learn and explore new possibilities   🔄 Continuous Improvement • Take initiative to transform the insurance industry • Turn challenges into opportunities for innovation • Constantly evolve our ways of working   🎯 Outcome Oriented • Focus on impact rather than hierarchy • Drive results through clear objectives and autonomy • Transform bold ideas into concrete solutions   At Wakam, we are committed to fostering an inclusive environment where diversity is celebrated. If you require any reasonable adjustments during the recruitment process, please feel free to reach out to your recruiter.