Account Management Lead, Azerbaijan

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Our Account Management teams create and build our relationships with merchants. Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career.  We are looking for an Enterprise Account Manager based in Baku, Azerbaijan. As our new Enterprise Account Manager, you’ll be the strategic architect of growth for Azerbaijan's most iconic enterprise brands. You are not just managing accounts; you are raising the bar on operational excellence and commercial quality Woltwide . This role requires a data-savvy mindset to uncover performance drivers and a creative approach to leveraging complex relationships that unlock unconventional value for both Wolt and our Partners. WHAT YOU’LL BE DOING As an Enterprise Account Manager, you’ll be the primary point of contact for Azerbaijan’s largest enterprise accounts. You’ll work across multiple layers of each organisation – from central decision-makers to regional managers and local venues – with a focus on long-term growth and operational excellence. You’ll plan and execute advanced promotional campaigns, lead commercial negotiations, and use data to optimize every aspect of partner performance. In addition to managing your portfolio, you’ll collaborate with internal teams to ensure smooth execution of partner plans and bring feedback from the field into internal roadmaps. You will think 'outside the box' to identify and execute unconventional opportunities that drive sustainable impact, even when they fall outside standard playbooks . DAY-TO-DAY IN THIS ROLE YOU’LL: * Own the most commercially significant portfolio of restaurant enterprise accounts  * Design and execute multi-quarter growth roadmaps for your portfolio, moving beyond reactive fixes to achieve long-term strategic scaling * Lead commercial negotiations in collaboration with senior internal and external stakeholders * Orchestrate complex, multi-solution plans where the full suite of Wolt products (Wolt+, Ads, Drive, Storefront) works in synergy to achieve specific partner KPIs * Deep dive into complex data sets to uncover hidden patterns, root causes, and growth opportunities that inform every proposal and experiment * Collaborate cross-functionally with teams like Marketing, Operations, Analytics, and Product to ensure smooth execution of partner plans and bring feedback from the field into internal roadmaps * Work with colleagues across other countries and HQ teams to ensure a unified approach and execution for accounts that are present in multiple markets * Tailor your approach to different organisational layers, from headquarters to local venues OUR HUMBLE EXPECTATIONS We’re looking for someone who combines commercial sharpness and strong interpersonal skills – and who’s motivated by solving complex challenges. * Experience - You likely have 4+ years in account management, customer success, or commercial roles with enterprise exposure * Commercial Sharpness - Strong understanding of P&L drivers and unit economics, with a proven ability to lead high-stakes negotiations that result in win-win growth * Analytical Rigor - A data-savvy mindset with the ability to translate complex data challenges into clear, actionable business insights for senior-level stakeholders * AI experience - You are not afraid of incorporating AI tools into your day-to-day work and more complex analysis to both optimise your workload and gain unique insights * Interpersonal and presentation skills - You excel at presenting with clarity and confidence, and you build trusted, long-lasting relationships with senior stakeholders * Ownership mindset & Persistence - You take full responsibility for your portfolio, push projects forward without being asked, and proactively solve problems when roadblocks appear. You don’t give up easily and can follow through with multi-month solutions * Languages - You’re fluent in Azerbaijani, English and Russian  WHAT WE OFFER * An opportunity to work in a fast-growing tech company with a startup mindset * The chance to make a significant impact on the growth and success of our restaurant partners. * A supportive and inclusive team culture that values innovation and continuous improvement. * Opportunities for personal and professional development within a global organization. WHY YOU’LL LOVE IT * 🚀Global and growing fast: Be part of a fast-moving scaleup * 🤩Ride of a lifetime: Accelerate your career and build your sales skills  * 💪Instant impact: Take ownership and make a difference * 💙Big hearts and small egos: Surround yourself with smart, friendly people NEXT STEPS If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going!  We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙 OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world. WHAT YOU’LL BE DOING As the Regional Retail Operations Excellence Manager, you will be the subject-matter expert driving operational excellence across Georgia, Kazakhstan, and Azerbaijan. Your goal is to improve our partners’ Perfect Order Fulfillment Ratio (POFR) by reducing Orders with Unfulfilled Items (UFI) and Merchant Cancellations. You will build connections and deep knowledge up from the venue-level, support Account Managers in ops excellence topics, and act as the bridge between stores, Wolt, and your regional counterparties. DAY-TO-DAY IN THIS ROLE YOU’LL: Operational Projects * Manage local rollout of global initiatives and new operational products and processes (e.g. substitutions, inventory adjustments, Picker Application updates) and ensure partner readiness * Run pilots and share learnings globally to improve picking efficiency, inventory management and item data quality * Conceptualize and project manage initiatives that will improve country and partner operational efficiency and fulfillment reliability (picker incentive programmes, implementation of picking routes etc) Performance Management * Track and analyse Perfect Order Fulfillment Ratio, and its most important sub-drivers * Identify root causes for low operational performance and define actionable improvement plans together with partners and their Account Managers * Distinguish between behavioural, process, and data/integration-driven performance issues * Lead recurring operational reviews with major merchants and follow up on agreed actions In-Store Operations & Training * Build and maintain strong relationships with store managers and regional managers * Conduct regular store visits, staff training, and picker coaching making sure all venues are working based on best proven practices.  Cross-Functional Collaboration * Work closely with Regional Ops Heads, Product, Support and other functions on key topics like substitutions, data accuracy, and venue unavailability reduction * Influence merchant leadership to prioritize operational excellence alongside commercial goals Knowledge Sharing * Document best practices, wins, and challenges efficiently in country forums * Support peers across regions by proactively sharing learnings including to leverage AI tools to scale your own expertise to other partners and countries OUR HUMBLE EXPECTATIONS  * 4-5 years of experience in retail, supply and operations management, account management or similar field roles in ecommerce * Strong analytical mindset; comfortable with data tools (Excel, Looker, or similar). * Excellent communication and stakeholder management skills; while having the ability to lead their own work and taking initiative * Hands-on, proactive, and comfortable working both on-site and cross-functionally online * Open for travel to Kazakhstan & Azerbaijan (70% of time)  * Fluent in English, Russian and Georgian  WHY YOU’LL LOVE IT * 🚀Global and growing fast: Be part of a fast-moving scaleup * 🤩Ride of a lifetime: Accelerate your career and build your sales skills  * 💪Instant impact: Take ownership and make a difference * 💙Big hearts and small egos: Surround yourself with smart, friendly people NEXT STEPS If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going!  We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙   OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Proton

Join Proton and build a better internet where privacy is the default At Proton, we believe that privacy is a fundamental human right and the cornerstone of democracy. Since our inception in 2014, founded by a team of scientists from CERN, we have dedicated ourselves to providing free and open-source technology to millions worldwide, ensuring access to privacy, security, and freedom online. Our journey began with Proton Mail, the largest secure email service globally, and has since expanded to include Proton VPN, Proton Calendar, Proton Drive, and Proton Pass. These tools empower individuals and organizations to take control of their personal data, break away from Big Tech’s invasive practices, and defeat censorship. Our work impacts hundreds of millions of lives, from activists on the front lines defending freedom to leaders in governments protecting sensitive information. In some cases, Proton’s services have even been instrumental in saving lives by enabling secure and private communications in high-risk situations. Proton today supports over 100 million user accounts with a growing team of over 500 people from over 50 different countries, from the world's top companies and universities. We value intelligence, learning potential, and ambition in our hiring process. Adaptability is key as we navigate uncharted territories and redefine how business is conducted online. We believe smaller teams of exceptional talent will always prevail over larger teams with lower talent density. Proton has become profitable and reached scale without relying upon VC funding, largely due to superior talent that allows us to do things faster, more creatively, and more efficiently. We have a global mindset and big ambitions but remain a start-up at heart. We value empowerment and flexibility and keep our structure flat to keep moving fast and avoid unnecessary politics. Tired of blending into the crowd? Join us and do work you can truly be proud of. Check our social media pages to learn more about us: Twitter, Reddit, Instagram. Role Overview We are looking for an Account Management Lead to build and scale our Account Management and Customer Success function. This is a high-impact, foundational role responsible for driving expansion revenue, improving retention, and ensuring customers realise value from Proton’s B2B products. You will lead a small team and work cross-functionally with Sales, Marketing, Growth, and Product to unlock growth within our existing customer base. Key Responsibilities Revenue Growth & Expansion * Own upsell and cross-sell targets across existing customers * Drive seat expansion and multi-product adoption * Build and manage a predictable expansion pipeline Customer Success & Retention * Own onboarding, adoption, and retention strategy * Improve customer health and reduce churn * Build scalable customer success processes Account Strategy * Define account segmentation and prioritisation * Develop account plans for high-value customers * Establish structured engagement models Customer Engagement * Implement proactive engagement strategies * Run Quarterly Business Reviews (QBRs) with key accounts * Position Proton as a long-term strategic partner Team Leadership * Manage and develop Account Managers and Customer Success team members * Set clear KPIs and performance expectations * Coach the team on commercial and customer engagement best practices Process & Systems * Build account management and CS processes from scratch * Develop workflows in CRM (HubSpot) * Track expansion, retention, and growth metrics Cross-Functional Collaboration * Partner with Sales, Marketing, Growth, and Product teams * Feed customer insights into product and go-to-market strategy What We’re Looking For Experience * 6+ years in Account Management, Customer Success, or Sales * Experience in B2B SaaS * Proven track record of driving expansion revenue and retention * Experience managing and developing teams Skills * Strong commercial mindset (revenue + retention) * Experience building processes from scratch * Ability to balance growth and customer success * Strong communication and stakeholder management * Language: English + Either French or German speaking preferred Mindset * Builder mentality * Proactive and ownership-driven * Customer-focused with a growth mindset * Comfortable operating in a fast-paced environment What we offer * Office First: Collaboration is easier and more effective in person, which is why we have offices in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje, and Taipei. You can also enjoy working from home up to 30% of the time, while enjoying great company during our three core days in the office.  * Technology: We provide all the devices and software you need to excel in your role, ensuring you have the best tools at your disposal to achieve your goals. * Food: Lunch and snacks are provided by Proton every day at our offices. * Transport: We will always support our employees with transport costs through subsidizing public transport, bike allowances, or parking spaces based on your office location. * Stock Options: At Proton, we are all owners of the company and you get stock options when you join us. * Flexible Working: You can define your own working hours as long as it works with team meetings. * Learning and Development: We are committed to your professional growth. Proton offers various learning opportunities, including training programs, conferences and events, and continual learning. * Employee Benefits: Comprehensive health insurance plans, competitive retirement savings options, generous vacation and leave policies, and wellness programs. * Work that Matters: Proton is a community-first organization, started with the support of a crowdfunding campaign and built with community input. To this day, Proton’s only source of revenue is user subscriptions. Over 100 million people trust and support Proton, and we put our users and community first in everything we do. Read more about our impact here. Check our social media to learn more about Proton:  LinkedIn ,Reddit ,X, YouTube Our Commitment to Diversity and Inclusion At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability, or socio-economic background, feel valued and empowered. We strive to create equal opportunities, promote open dialogue, and support continuous learning to ensure every voice is heard and respected. If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know. Candidate Privacy Notice When you apply for a position, refer a candidate, or are considered for a role at Proton Technologies AG (Proton, we, us, or our), your information is stored in Greenhouse, in accordance with their Service Privacy Policy. This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills. If we no longer have a legitimate business need to process your information, we will either delete or anonymize it. Should you have any inquiries about how we use or manage your information, or if you wish to access, correct, or delete your data, please contact our privacy team at careers@proton.ch. Proton does not accept unsolicited resumes from any sources other than directly from candidates. We will not pay a fee for any placement resulting from an unsolicited offer, even if the candidate is subsequently hired by Proton. To learn more about our privacy policy, please visit our privacy policy page. #LinkedIn-Onsite