Technical Account Manager (India)

Smartsheet

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. We are looking to hire a Senior Product Manager to own the Audit & History product area—a critical pillar of Smartsheet's enterprise platform. This role is responsible for delivering capabilities that help our largest customers understand, track, and recover from every meaningful change—human or AI—that happens inside their Smartsheet environment. The product area spans platform-level audit and observability, sheet and data-level history, and emerging unified access experiences, and is core to how enterprise customers build trust in Smartsheet. You will act as the leading voice for Audit & History, collaborating closely with engineering, UX, security, GTM, and Customer Success teams to deliver solutions that build customer trust, accelerate enterprise adoption, and protect the integrity of work that runs on Smartsheet. This is a high-impact, hands-on individual contributor role for a product thinker who is customer-obsessed, deeply technical, and passionate about solving complex platform observability and data lifecycle problems at enterprise scale. You Will: * Own and drive the execution roadmap for the Audit & History product area, including platform-level audit logging, sheet and data-level history, restoration workflows, and emerging unified access and observability experiences * Serve as the product owner across multiple, technically interdependent engineering teams, making clear scoping and sequencing decisions on features that often carry infrastructure and architectural implications * Lead customer and user discovery with enterprise personas—SysAdmins, compliance officers, security and IT leaders, and PMO owners—to surface signal, validate assumptions, and pressure-test designs before they ship * Author crisp product briefs, requirements docs, and feature specs that design and engineering can execute on without ambiguity, from early discovery through to GA and post-launch iteration * Drive cross-functional alignment across UX research, design, GTM, Customer Success, and data and analytics teams to move features from concept to GA and adoption * Represent the Audit & History product area in leadership reviews, WBRs, and customer-facing conversations, including enterprise account escalations and executive briefings * Partner with engineering on-call and support teams to triage and prioritise customer-impacting production issues in the Audit & History space * Define success metrics for every feature you ship and partner with data and analytics teams to ensure proper instrumentation, dashboards, and reporting from day one * Contribute to pricing and packaging decisions for new and existing Audit & History capabilities, working alongside pricing, sales, and GTM to position offerings effectively * Collaborate effectively with engineering and design team members, fostering a culture of technical excellence and collaborative product delivery * Perform other duties as assigned You Have: * 5+ years of product management experience, including delivering impactful enterprise SaaS or B2B software solutions * Experience owning audit, compliance, observability, governance, or data management product areas is a strong plus * Proven ability to navigate ambiguous, technically complex platform problem spaces and make clear scoping decisions across multiple engineering teams * Strong customer instincts—you know how to run discovery, find signal in noisy feedback, and translate it into well-scoped product decisions * Demonstrated ability to author clear product briefs, requirements docs, and feature specs that engineering and design can act on without ambiguity * Comfort working across multiple engineering teams and time zones, including stakeholders in North America * Excellent written and verbal communication skills, including the ability to represent the product area in leadership reviews and directly with enterprise customers * Data-driven mindset with a focus on adoption, reliability, and trust metrics to guide prioritisation and measure outcomes * Experience working alongside AI/ML product areas, or shipping audit and observability features for AI-driven systems, is a plus * Legally eligible to work in India on an ongoing basis * Fluency in English is required   Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.  If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.   #LI-Remote

Smartsheet

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. We are looking to hire a Senior Product Manager to own the Data Links product area, a high-growth, strategically critical part of Smartsheet's enterprise platform. Data Links encompasses the full suite of cross-sheet data referencing capabilities that power how enterprise customers build, maintain, and scale their solutions: dynamic dropdowns, column links, DataMesh, and DataTable. These capabilities are core to Smartsheet's competitive positioning and are at the center of a major multi-year journey to evolve Smartsheet's data model toward full relational data capabilities. The strategic roadmap ahead is ambitious: dependent dropdowns, advanced column links, a migration path away from DataMesh, and the longer-term evolution toward a relational data model. This is an individual contributor role for a product leader who brings deep customer instincts, strong technical fluency, and the confidence to drive a complex, cross-surface product area with multiple engineering squads and broad stakeholder dependencies. You Will: * Own and lead the end-to-end product strategy and execution roadmap for Data Links, spanning dynamic dropdowns, column links, DataMesh, and DataTable; making clear prioritisation and sequencing decisions across a rich, interconnected backlog * Serve as the leading voice and product owner across multiple engineering squads, navigating platform-level architectural decisions and cross-team dependencies with clarity and conviction * Drive sustained growth in dynamic dropdown and column link adoption by identifying and closing gaps in discoverability, setup success, and the creation experience across surfaces, including Table view, Forms, Reports, Dynamic View, and Mobile * Lead execution of the advanced column links programme, including duplicate handling, overwrite handling, image and hyperlink support, and report-as-a-source as the critical path to enabling Smartsheet to migrate enterprise customers away from DataMesh * Own the operational stability and serviceability of DataMesh and DataTable while shaping and executing the longer-term deprecation and migration strategy * Shape the multi-year Data Links vision: evolving dynamic dropdowns into a relational data model with record links, source record details, and AI-assisted capabilities like Smart Linked Dropdown columns * Lead customer and user discovery with enterprise personas - work admins, solution builders, system administrators, and power users, to surface signals, validate assumptions, and pressure-test product decisions before they ship * Author crisp product briefs, requirements docs, and feature specs that design and engineering can execute on without ambiguity, from early discovery through to GA and post-launch iteration * Drive cross-functional alignment across UX research and design, GTM, Customer Success, and platform teams to move features from concept to GA and measure adoption * Represent the Data Links product area in leadership reviews, WBRs, and customer-facing conversations, including enterprise account engagements * Define success metrics for every feature you ship and partner with data and analytics teams to ensure proper instrumentation, dashboards, and reporting from day one * Contribute to pricing and packaging decisions for new and evolving Data Links capabilities, working alongside pricing, sales, and GTM teams * Perform other duties as assigned You Have: * 5+ years of product management experience, including delivering high-impact features within enterprise SaaS or B2B software products * Experience owning data management, data modelling, workflow automation, platform integrations, or cross-sheet data referencing product areas is a strong plus * Proven ability to navigate ambiguous, technically complex platform problem spaces and make clear scoping and sequencing decisions across multiple engineering squads * Strong customer instincts—you know how to run structured discovery, synthesise signal from customer feedback and translate it into well-scoped, validated product decisions * A track record of authoring excellent product briefs, requirements docs, and feature specs that engineering and design can act on without ambiguity * Demonstrated ability to drive cross-functional alignment across engineering, design, GTM, and Customer Success, including dependencies across multiple surface teams * Comfort working with multiple engineering teams across time zones, including stakeholders in North America * A data-driven mindset—you define adoption, funnel, and quality metrics before you ship, and you use post-launch data to guide iteration and inform future prioritisation * Excellent written and verbal communication skills, including the ability to represent the product area confidently in leadership reviews and directly with enterprise customers * Experience with API-driven product development or working alongside platform/infrastructure engineering teams is a plus * Exposure to AI/ML product development, or shipping AI-assisted features within a SaaS platform, is a plus * Legally eligible to work in India on an ongoing basis * Fluency in English is required   Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.  If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.   #LI-Remote

Newrelic

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Technical Training Specialist / Senior Technical Training Specialist (India) Your opportunity  The Global Technical Enablement team at New Relic provides the planning, design, and expert delivery required to drive technical excellence across our customers. The Technical Training Specialist for India is a highly strategic role responsible for owning the technical readiness and maturity of our external customers and partners. Operating as a critical resource for the region, you will be 100% dedicated to delivering high-impact, Outcome-Driven Enablement (ODE) directly to strategic customers and partners. As the regional face of our technical education, you will act as the tip of the spear for driving platform adoption, delivering formal certifications, and ensuring that our customers and partners achieve deep technical mastery to realize the full business value of New Relic What you’ll do * Execute External Outcome-Driven Enablement: Deliver bespoke, high-value technical training and on-site workshops directly to strategic customers and partners in the India region. * Lead Certification Programs: Serve as the primary instructor and authority for New Relic's formal certification programs in the region. Deliver high-stakes certification training bootcamps and actively proctor certification exams to ensure strict technical standards and partner ecosystem readiness are maintained. * Align Training with GTM Priorities: Ensure all external training, partner bootcamps, and certification initiatives are tightly aligned with regional Go-To-Market strategies and broad organizational business priorities. * Translate the Product Roadmap: Act as the critical bridge between the Product organization and our customers. Absorb upstream product roadmaps and technical messaging, translating them into scalable, hands-on learning assets and labs for the region. * Design Scalable Technical Curricula: Build and maintain high-quality technical content, exam preps, and sandboxes that can be leveraged regionally and globally. * Drive Customer Expansion: Establish metrics to measure the impact of technical enablement and certifications on customer stickiness, platform adoption, and consumption growth. * Leverage AI for Enablement Scale: Utilize emerging GenAI technologies and coding assistants (e.g., Gemini and Claude Code) to accelerate the development of technical curricula, automate lab environment creation, and maximize overall team productivity. Required Skills: * Extensive Regional Travel (Up to 75%): Highly mobile and willing to travel extensively across India up to 75% of the time to deliver in-person customer workshops, partner bootcamps, and on-site certification proctoring. * Deep Technical Acumen: Expert-level understanding of the Observability market, modern infrastructure (Kubernetes, Cloud), and application development environments (Java, .NET, Node, Python). Ability to hold your own with CTOs, VPs of Engineering, and elite Customer Architects. * Facilitation and Coaching: Elite presentation and facilitation skills. Proven experience delivering highly technical, interactive workshops and formal certification courses to external enterprise customers. * Content & Lab Development: Expertise in designing hands-on, scenario-based technical training, sandboxes (e.g., Instruqt), and architectural blueprints. * Cross-Functional Integration: Ability to seamlessly navigate upstream (Product/PMM) and synthesize complex technical concepts into consumable training for customers. * Experience in SaaS/Tech: 5+ years of experience in technical enablement, pre-sales (SC/SE), technical account management, or technical training within the SaaS/Cloud tech industry. Bonus Skills * Value Engineering: Experience translating deep technical metrics (telemetry) into executive-level business value and ROI. * Practitioner Background: Previous experience as a Software Engineer, DevOps Engineer, or SRE. * Certifications: Active certifications in major cloud providers (AWS, GCP, Azure) or modern infrastructure frameworks (Kubernetes, Terraform). * Adaptability: Skilled at prioritizing tasks, managing complex travel schedules, and meeting deadlines in a dynamic, fast-paced environment. #LI-AD1 Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.  If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.  Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy