Operations Manager, Stripe Delivery Centre

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Customer Success (CS) team at Stripe supports revenue growth across GTM by helping a broad book of users activate, grow, and maximize their performance on Stripe. This team, part of the Customer Success Organization, leads the charge in using data to inform strategic decisions and enhance operations across the company. We excel in pinpointing new opportunities, optimizing processes, and executing impactful projects at the team level. By crafting reusable data products and upholding high data standards, we deliver consistent and excellent results. Our role requires close collaboration with cross-functional partners to develop sustainable metrics and data models with long-term value. Combining payment expertise with technical skills, we manage data pipelines and maintain key analytics assets, simplifying complex technical concepts for diverse stakeholders. WHAT YOU'LL DO In this role, you'll spearhead innovation by identifying transformative opportunities and developing scalable data solutions. You'll optimize data infrastructure and align initiatives with strategic goals, fostering collaboration across teams. By promoting a data-driven culture and building strong partnerships, you'll ensure sustainable growth and informed decision-making throughout the Customer Success and Paid Support Organization. You're also instrumental in building datasets and tools that enable externally facing Stripe employees to deliver tailored content to their customers. RESPONSIBILITIES * Identify and scope new opportunities, processes, and projects that have team-level impact * Create reusable data products (dashboards, data models, code) that set high standards for future projects and for other analysts across the organization * Assist in developing the team's data pipelines and performance workbooks by leveraging both your expertise in payments and technical skills. This involves building metrics pipelines, writing code, and being proficient with SQL * Set priorities for the Customer Success team's technical and data opportunities, secure partner buy-in, and manage reprioritization as needed * Develop vertical agents that solve the Customer Success teams' most manual or repetitive tasks * Maintain analytics assets owned by the team, such as metric definitions, technical documentation, query libraries, and other tooling * Act as a resource to the team and broader business on the technical complexity of Customer Success datasets, communicating concepts clearly to cross-functional partners and stakeholders WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 3–8+ years of experience in Data Analysis, Business Intelligence Engineering, or Technical Customer Advisory roles * Expertise in data visualization and using data insights to make recommendations * Comfortable collaborating across functions to identify data analytics problems and execute solutions with technical rigor and data-driven insights * Familiarity with card payments ecosystem * Proven ability to manage multiple projects, communicate results clearly to diverse stakeholders, and drive business outcomes independently in a fast-moving environment PREFERRED QUALIFICATIONS * Proficiency in SQL (advanced), Python, and git (intermediate) * Data visualization, dashboard building, modeling, and reporting automation

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  Team Lead, Technical Support As a Technical Support Team Lead based in Bengaluru, you will lead a highly motivated, merchant-focused team that thrives on shared success. Your team serves as the initial point of contact for Adyen's global merchants, providing a service that directly impacts their ability to process payments and grow their businesses. You will guide them in collaborating directly with various Adyen teams across technology, commercial, and operational spheres to deliver the merchant support model. The team's extensive payments knowledge is invaluable to both our merchants and our internal teams. Adyen operates 24/7 on a "follow the sun" principle across different time zones. What you’ll do * Lead the team that is a key source of knowledge on the Adyen platform and APIs, the underlying technology stack, and industry-standard integration methods and best practices. * Manage a team that works with peers distributed across the region and globe to provide top tier support to our merchants. * Coach and mentor members of the team to excel at resolving technical challenges for Adyen’s merchants and grow their careers. * Define and clearly communicate objectives and goals for the Support team. * Track team progress and success using KPIs and data sets. Feed this back to the team to drive high performance and efficiency.  * Deal with merchant and senior management escalations across a variety of issues.  * Be an integral part of the global support strategy. Who you are * You are a people leader, and have at least 3 years of experience developing technical support teams.  * You understand different cultures within the region and are able to successfully lead/be part of geographically distributed teams. * You are innovative, with strong problem-solving capabilities and able to define robust processes and procedures. * You are able to serve as an escalation point for varied technical support requests and challenges. * You are able to balance commercial requests with the technical support global strategy. * You have an affinity with internet technologies and knowledge of technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting). * Payments or Fintech experience is not required, but you must be able to communicate your enthusiasm for the space. * You have strong written and verbal communication skills. * Must be willing to travel where required. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Bengaluru office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM As the Stripe user base and global footprint grow dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand the Stripe portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. We strive to deliver frictionless experiences for all of our users, whether they are an independent business, startup, SMB, or enterprise, and our mission is to provide all Stripe users with the best support experience possible. WHAT YOU'LL DO You'll recruit, manage, and develop a group of Marketing Operations Associates and team leads that are focused on delivering repeatable, measurable programs and campaigns targeted on spend optimization, producing highly qualified leads, improving the customer experience, and increasing retention. You'll lead the team supporting the Stripe Marketing Operations and are comfortable jumping in to perform production duties, especially in times of need. You'll cultivate the happiness of your team members while guiding them to excel, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals and using metrics to efficiently measure and guide team performance in pursuit of those goals. You'll have a strong operations mindset, move quickly, and be passionate about delivering an incredible user experience. RESPONSIBILITIES * Recruit, lead, develop, and coach a high-performing team of Marketing Operations Associates and Campaign Producers * Partner with global counterparts in EMEA and AMER, necessitating flexible scheduling for cross-regional alignment on email marketing success, best practices, process, workflows, policies, execution, and enablement * Project manage marketing campaign production across the globe, including managing handoffs * Support Marketo workflows, performance marketing operations, and event analysis * Ensure reportability of core operations cycles * Optimize Marketing Operations processes WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 10+ years relevant work experience in Marketing Operations * 5+ years of experience in leading teams * 6+ years of hands-on experience in Marketo (or similar) with a deep understanding of campaign architecture * Experience leading, mentoring, managing, and developing a team of Marketing Operations Campaign Producers responsible for delivering high-quality work * Experience building strong cross-functional partnerships with Marketing and internal technical support teams * Experience leading end-to-end execution of projects and programs that have significantly improved operations and delivered quantifiable business impact * Strong written and verbal communication skills with a precise talent for articulating challenges, generating insights, and translating them into actionable recommendations * Solid analytical skills and a strong understanding of technical concepts PREFERRED QUALIFICATIONS * A startup mentality with a bias to action and the ability to flex in a fast-paced environment * Experience and desire for contributing to developing business infrastructure and aggressively scaling a high-growth business * Experience at highly dynamic, high-growth tech companies * Great service mentality and track record of building positive relationships with peers * The ability to thrive on a high level of autonomy, responsibility, and ambiguity